social connections prague 2014 organizational social ccm
TRANSCRIPT
IBM Confidential :: © 2014 IBM
CorporationIBM Design :: IBM Confidential :: ©2013 IBM Corporation IBM Design :: IBM Confidential :: ©2013 IBM Corporation
@FirasYasin
Connections Content ManagerConnections Content ManagerSocial Connections VISocial Connections VIJune 16 & 17, 2014 * PragueJune 16 & 17, 2014 * Prague
IBM to become the “preeminent
social enterprise”
IBM to become IBM to become the the ““preeminentpreeminent
social social enterpriseenterprise””
SVP Steve Mills –”harness our collective
intelligence across IBM and ultimately across our eco-
system”
SVP Steve Mills –”harness our collective
intelligence across IBM and ultimately across our eco-
system”
“Stocks of info
turning into
Flows of new
info”
“Stocks of info
turning into
Flows of new
info”
Irving Wladawsky-Berger
Social Networks will become the new production line…your value is not what
you know but what you share… ” and will be
measured on that.
Social Networks will become the new production line…your value is not what
you know but what you share… ” and will be
measured on that.
INNOVATION
HOW DO WE INNOVATE?
Create a hub for team collaboration
WISDOM OF THE CROWDS
WISDOM OF THE CROWDSFRANCIS GALTON
• 539 ideas submitted since March 30th 2011
• 243 ideas were submitted in 2013• 108 total ideas have been graduated and
in the Connections product!• 68 ideas where added in 2013 alone!• 9574 total votes from 1661 members of
the community (an increase of 499 users year over year).
Simon Vaughan
Transition from free-flowing ideas to structured knowledge:Ideas turn into projects, turn into procedures, turn into documentation
EXPERTISE
“If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.”George Bernard ShawGeorge Bernard ShawGeorge Bernard ShawGeorge Bernard Shaw
Who is interested in this Document? What do people say?
Another PoV
Where are the Good Ideas?
Remember: Content is only valuable...
… if the right people can find it at the right time!
Meta Data…Data About the Data
How Experienced is the Expert?
Who posted it?
Awaiting your Signal
Who else is Reviewing it?
Which Version is the Most Recent?
OCB
“While I was sleeping my network was working for
me!!!”
“While I was sleeping my network was working for
me!!!”
“as smart as the experts
just moments
later”
“as smart as the experts
just moments
later”
Can I ask a Question?
Like or Unlike a document
Threaded Comments,
keeping version context
Create, re-use, remove Tags
Breadcrumb trail
KNOWLEDGE ON THE GO
Access CCM Files through Mobile
View
supported file types on your
mobile device
View
supported file types on your
mobile device
Like / Comment on
a file or view others
comments on a file
Like / Comment on
a file or view others
comments on a file
Access IBM Connections
Content Manager Files directly from
your community
Access IBM Connections
Content Manager Files directly from
your community
More Mobile Capabilities
View all comments associated with a file
View all comments associated with a file
Make comments
directly from your
mobile device to
share with others
Make comments
directly from your
mobile device to
share with others
Like a fileLike a file
View important information about a file, including
versions, number of downloads
and sharing
information.
View important information about a file, including
versions, number of downloads
and sharing
information.
Accessible Contents
Stay Informed with River of News
39
CCM Portlet – Access Through Portal
Multiple Libraries can be displayed in the top navigation
Multiple Libraries can be displayed in the top navigation
Portlet side by side with 2nd portlet
40
List ViewList View
Activity
Stream
Activity
Stream
Views in Portal
41
Drag and Drop documents from Desktop
Stand by You
Currently Available Apps from ISSC
IBM ConnectionsTouchpoint
IBM ConnectionsSocial Q&A
IBM ContentMigration Factory
IBM ConnectionsSocial Sidebar
IBM ConnectionsDirect Messaging
LE
VE
RA
GIN
G
SO
CIA
LL
EV
ER
AG
ING
S
OC
IAL
AC
CE
LE
RA
TE
D
ON
BO
AR
DIN
G
EX
PE
RT
ISE
3
60°° °°
EX
PE
RT
ISE
3
60°° °°
IBM ConnectionsCommunity Insights
LE
VE
RA
GIN
G
SO
CIA
L
IBM ExpertiseLocator
EX
PE
RT
ISE
3
60°° °°
IBM ConnectionsMultimedia Libraries
AC
CE
LE
RA
TE
D
ON
BO
AR
DIN
GA
CC
EL
ER
AT
ED
O
NB
OA
RD
ING
IBM Content Migration Factory
AC
CE
LE
RA
TE
D O
NB
OA
RD
ING
IBM Content Migration Factory
� Our Content Migration Factory solution provides all of the functionality required to address the differing requirements between existing source systems and new IBM software target systems through the use of connectors which are available for all major Content Management Systems.
AC
CE
LE
RA
TE
D O
NB
OA
RD
ING
Web CMS:VignetteInterwoven TeamsiteSitecoreAdobe CQOpentext LivelinkLiferayPercussionTridionOracle UCMFatwireEktronEpiserverCoreMedia
IBM:QuickrDominoDomino.doc
CMS:DocumentumSharepointOpentextOracle UCMAlfrresco
DAM:Artesion/OpentextAdobe
Collaboration:JiveConfluence
Others:SQLExchangeFile systemWeb crawl
In addition, our migration engineers have expertise
in building custom connectors, ensuring that
any existing customer data can be successfully
migrated to any target IBM product.
LEARNINGKnowledge for the Knowledge Worker
Learning? What do I need to know?
Check in/out documentsTrash can for
“soft” delete
Count and sort by number of
Likes and Downloads
Nested folders
Views*
*Views
Developing Documents
Approved versions and
current drafts are displayed
Draft is only available to author or reviewer
Just after 48 Hours
751 Comments205K Visits175 Likes
WHO IS WHO?
Custom Custom TagsTags
What I am What I am known forknown for
Recommended Recommended & Favorite & Favorite
ExpertsExperts
Support Support Matrix Matrix
ReportingReporting
My External My External Social NetworksSocial Networks
PUBLIC THANK YOU
EXPERTISE