social accountability international carnegie endowment washington, dc, 2006 setting standards for a...
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Social Accountability International
Carnegie Endowment
Washington, DC, 2006
Setting Standards for a just world
Judy GearhartProgram Director
S A I -- SA8000
• SA8000 System
• Complaints Process
• Appeals Process
• Examples and Dilemmas
Multi-StakeholderAdvisory BoardVoluntary System
SA8000 based on the principles of:
• UDHR, CRC, CEDAW• 12 ILO Conventions
Implementation draws on ISO management systems
Continuous Stakeholder Engagement
• Continuous input through multi-stakeholder AB and their constituents
• Respond to system level critiques
• Seek comments on and redraft SA8000 every 5 years
• Collaborative research on best practice implementation and auditing
• Consultations and revisions to Guidance
SA8000 Covers
• Right to organize and bargain collectively
• Discrimination• Child Labor• Forced Labor• Health & Safety• Disciplinary Practices• Working Hours• Compensation • Management System
MANAGING CONFORMANCE
Plan, Do, Check, Act Model
Overtime Hours exceeding limit
Children hired in error
Suppliers not conforming to requirements
Health and safety concerns – use of protective gear
Wages don’t meet the BNW
Supervisory excesses on floor
Discrimination
SA8000 Impact
881 facilities certified; covering over 510,000 workers in 50 countries,
across 57 industries.
Thousands of facilities have been audited to the SA8000 standard & are
working toward compliance.
SAI Corporate Involvement Program engages brand level commitment
SA8000 Certified Facilities,by Industry
ApparelTextilesChemicalsTransportationConsultingFoodCosmeticsAgricultureCleaning ServicesBusiness ServicesOther
SAI Training
SAI has carried out training in 30 countries on five continents
In 2004 alone, SAI reached +2,000 people through its courses for workers, facility managers & auditors
SAI offers:Worker & Manager Training
Auditor TrainingSupplier TrainingCustom Training
Move beyond endemic problems
SAI Program in China
Goals:– Improve workplace conditions, working
with local managers and workers.– Promote worker participation, freedom
of association & participatory management systems.
– Build capacity locally among emerging independent worker rights groups.
Worker Training: SAI and ITGLWF program coordinators work with local affiliates to present materials to study circle leaders in Coimbatore, India
© Social Accountability International
Complaints Process
• 3 Levels: Factory; Certification body; SAI
• No reprisals against complainant
• How to file:– Anyone can file a complaint– No required format; forms available to guide– Complainants name can be kept confidential– Resolution reported to complainant– SAI resolutions made public
Complaints Process Cont.
• Recognize receipt of complaint – formal and informal – to complainant
• Verify name of locale, dates, incident specifics• Contact certification body and review audit notes
and process• If complaint substantiated, instruct CB to
investigate at their expense• Review reports from CB and resolution
– Track corrective actions agreed in resolution
• If not substantiated – request more information and schedule witness audit of CB at workplace in question within a year
Appeals Process• Taking a complaint to the next level;
– if dissatisfaction with a decision by a CB;– SAI intervenes (SAI may also intervene if CB
investigation or resolution is insufficient).
• SAI convenes multi-stakeholder Appeals Review Panel from SAI – AB to review the case
• Objections to SAI’s Appeal resolution – report to SAI Advisory Board and made public
Questions & Dilemmas
• Timing and pressure balance– Seek change & avoid flight
• China shoe factory
– If we respond quickly can we prevent conflict escalating?
– Engage other brands/buyers• Kenya pineapple farm
Questions & Dilemmas
• Interpreting “good faith“– Protracted legal battles
• Find the right field investigators– Ability to investigate complaint in the context of
problems endemic to that country
• Set appropriate expectations– Can’t reverse court decisions
• Indonesia garment factory
• Confidentiality and Communicating results– Public reports = incentive for company to find
amicable resolution
Questions & Dilemmas
• Brand level involvement– Define Scope– Clarify expectations– Define clear, finite process for
engaging 3rd party investigation and involvement
– Multi-stakeholder AB oversight and decision
– Consider outside mediators
www.sa-intl.org