1

SOAL-SOAL LATIHAN SEMESTER BAHASA INGGRIS

Time Allocation : 120 minutes

MEMORANDUM

TO: All Office Employees FROM: Ruth Crawford RE: New Phone System DATE: May 22

As you know, we badly need to modernize our communications system. I have enclosed with this memo some descriptions of phone systems sent by sales representatives. Please read the materials carefully and send your recommendations to me. The system should be able to handle at least one hold line and -eight extension lines. My 9pinion it that a built-in answering machine is necessary. Conference calls and speed-dialing features are now standard in many systems and could prove useful. At the present time our office uses twelve phones, and although we do not have a fixed limit for the unit price. it should he mid-range. Recommendations should be in my office by the end of the week 50 an order can be placed through Supplies and Equipment by the first of the month.

Enclosures

1. What is a criterion for selecting equipment?

A. The usage of conference calls

B. One hold line and at least eight

extension lines

C. Use of standard colors

D. Separate answering machine

E. Low price per unit

2. What should people do after reading the memo?

A. Organize a conference to discuss

the matter

B. Order new phones right away

C. Notify Ruth Crawford of a

preference

D. Contact Supplies and Equipment

as soon as possible

E. Contact the equipment

department

3. What does the memo discuss?

A. Holding a conference on

telecommunications

B. Repairing old telephone units

C. Communicating by telephone

less frequently

D. Choosing a new telephone

system

E. Ruth Crawford employment

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Mr. George Mackie IFS Freight Forwarding 8471 S. Eastern Avenue Chicago, IL 60647 Dear Mr. Mackie:

We have just received a complaint about a mishandled delivery from one of our trusted customers. Mr. C. Benson of Butterfly Beauty Care in Dubuque, Iowa. Apparently. a member of your staff delivered two cartons of goods to the Butterfly Beauty Cure facility despite the fact that the items they contained had been damaged in transit. Enclosed, you will find a copy of the transmittal form signed by Mr. Benson, on which he clearly indicated that he noticed Use damage while your driver was still on the premises.

Mr. Benson reports that the driver refused to lake the goods back, contrary to your company's stated policy. Furthermore, the driver indicated that our packing was responsible roe the breakage. We can assure you that these boxes were packed with the usual care, and left our warehouse in perfect condition. We can only conclude that they were damaged during shipment.

We expect you to pick up the hoses immediately at absolutely no cost to Mr. Benson or Smooth Skin. We are far from satisfied with the actions of your employee, and in view of the fact that this is the third complaint we have received in six mouths, my further incidents of this nature will force us to reconsider the renewal of our contract with your firm.

Sincerely.

Peggy S. Rolf

Shipping Manager

Enclosure

4. What was sent to Mr. Mackie with this letter?

A. A check

B. Two cartons

C. A new contract

D. A shipping document

E. A paycheck

5. According to the letter, what did the delivery driver do?

A. Smooth Skin was responsible for

the damage.

B. Butterfly Beauty should file a

complaint.

C. The shipment was damaged in

transit.

D. IFS should refund the customer's

money.

E. The shipment was delivered to

wrong address

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6. What does Ms. Rolf refer to the IFS policy about?

A. shipping charges.

B. returns

C. weight limits

D. travel expenses

E. service and tax

7. How does Ms. Rolf want the firm to respond to her teller?

A. By contacting her directly

B. By renewing the contract

C. By retrieving the goods

D. By paying for the damage

E. By complaining the company

To: "The Shoe People" <inquiries@shoepeople.com> Cc: From: "John Trimbald" <jtconstruction@img.com> Subject: Customer Complaint To Whom it May Concern,

I have trusted the Shoe People to protect the feet of my employees for over ten years now. I recently purchased a few pairs of boots from your company for my crew. Though my men were initially satisfied with the boots, the soles began to fall apart on them after just twelve weeks. This was extremely surprising considering they came with a six year warranty. The boots are unsafe to wear because my men are pouring hot concrete. Please respond as soon as possible with instructions on how I can return the boots and receive a refund.

Thank you,

John Trimbald

John Trimbald, Foreman

JT Construction

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The Shoe People 22 Circular Rd.

Castlerock, Northern Ireland BT51 6TP

John Trimbald JT Construction 22 Mark Lane Rd. London, England EC3R 4BT

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January 3rd, 2008 Dear Mr. Trimbald,

Thank you for your e-mail concerning the poor quality of our rubber soled black work boots. A representative will be by your office next week to pick up the damaged boots. We apologize for any inconvenience this has caused you and your crew. Along with five new pairs of workboots for your crew (we included one extra pair), we have enclosed a free year's supply of sole protector spray. In our retail stores, this spray is always recommended to buyers who work on heated floors. This should have been brought to your attention at the time of your initial order (received by telephone on October 12, 2007). Please excuse our oversight. To date we have had no complaints about these workboots from customers who have used the protector spray. However, should you use the spray and find that you are still unsatisfied with the boots, please return the boots and spray for a full refund. Thank you for supporting The Shoe People. Have a Happy New Year.

Sincerely,

Stan Mason,

President

8. Which company was unsatisfied?

A. Stan Mason's company.

B. The Shoe People.

C. JT Construction

D. The sole company.

E. Shoe Sole Company

9. How many people are on John Trimbald's crew?

A. Four.

B. Five.

C. Six.

D. Twelve.

E. Thirteen

10. What is the spray used for?

A. To protect the boots from water.

B. To protect the soles from heat.

C. To protect the floors from soles.

D. To protect the boots from

rubber.

E. To protect the boots from broken

11. What should John Trimbald do if he remains unsatisfied?

A. Return just the spray.

B. Call the President.

C. Mail another letter.

D. Request a refund.

E. Complain after the refund

5

COMMUNICATIONS EQUIPMENT EXHIBITION CARACAS, VENEZUELA JUNE 2~27

Rapid economic development, high oil revenues, few trade barriers, and geographic proximity make Venezuela an extremely attractive market for US manufacturers of communications equipment. Sales of these products are projected to climb from $191 million this year and peak at nearly $600 million in five years, reflecting not only large increases in the amount and variety of equipment purchased, but also significant upgrading of current installations.

Call 721-6389 for more information.

12. For whom is this notice intended?

A. United States manufacturers

B. Venezuelan distributors

C. Manufacturers from all Latin

American countries

D. United States importers

E. United States Senators

13. Which of the following is NOT mentioned as a key factor in making Venezuela an

attractive market?

A. A lack of trade restrictions

B. A nationwide communications

system

C. Accelerated economic growth

D. Significant revenues from oil

E. Economy Development

14. When are sates expected to level off?

A. This year

B. Next year

C. In two years

D. In five years

E. Few years ahead

Dear Subscriber: The enclosed monthly statement shows the charge for your World Report subscription that started up mine issues ago. We've sent magazines each week since your order arrived, but have received no reply to the bills we've mailed to you. Now, post office and auditing rules require that we stop sending copies unless and until payment is made. Please forgive this notice if you already have mailed your payment. If you have, it has reached us too late to be reflected on this statement. If not, we would appreciate hearing from you today or tomorrow.

Sincerely yours,

Madeline Harris Customer Relations Office

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15. What is the purpose of this letter?

A. To announce a discount

B. To renew the subscription

C. To settle an account

D. To apologize for poor service

E. To invite subscribers

16. How often is World Report issued?

A. Daily

B. Weekly

C. Monthly

D. Semiannually

E. Annually

The Nature Conservation Society

Dear Member,

Following the Annual General Meeting, we are proceeding with the election of two new members of the board. Board members are elected for a three-year term and may not serve more than two consecutive periods. As an active member of the society, you are entitled to vote for the candidate of your choice by secret ballot. The profiles of the four candidates standing for election are enclosed on a separate sheet. You will also find a postal ballot form and a stamped addressed envelope. Photocopies of ballot forms will not be accepted. Please return your vote to us by November 8th. The results of the the ballot will be published on our website and in the December newsletter.

Best Regards,

Norris McWerter Chairman

17. How can members vote in the election?

A. By attending the yearly meeting

B. By submitting a postal vote

C. By connecting to the society's

website

D. By calling Norris McWerter

E. By inviting the subscribers to

come

18. How long can a member serve on the board?

A. Two years

B. Four years

C. Six years

D. Eight years

E. Ten years

19. What is NOT included with this letter?

A. A newsletter

B. A postal ballot form

C. A profile of the candidates

D. A stamped addressed return

envelope

E. A envelop

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EMERGENCY PROCEDURES for Minor Chemical Spills

ATTENTION!

Certain experiments require the handling of hazardous chemicals and materials. Please be familiar with the following emergency procedures.

1. GET AWAY. Extinguish any ignition source (burners, appliances, etc) and move to a safe distance.

2. DETERMINE the substance spilled, extent of the spill and degree of hazard. BLock off the area.

3. GET HELP. If the spill cannot be handled safely using the equipment and personnel present, activate the fire alarm and call 911 for emergency assistance. Also call security at 777.

4. ASSESS INJURIES. If anyone is injured, call 911.

5. CLEAN UP SPILL WITH PROPER EQUIPMENT AND MATERIALS. Select proper personal protective equipment and clean-up materials for the spill. Place contaminated materials in the container designated for hazardous waste.

6. DISPOSAL. Contact Environmental Health and Safety personnel. Absorbed materials remain hazardous. Treat them with care.

20. Where would this notice be posted?

A. In a restaurant kitchen

B. In a health food store

C. In a laboratory

D. In a garage

E. In a clinic

21. In case of a spill, what should be done first?

A. Put on protective gear

B. Contact the janitor

C. Turn off open flames and

electrical sources

D. Call the fire department

E. Turn on the telephone

22. How should contaminated materials be disposed of?

A. They should be burned

B. They should be placed in special

containers

C. They should be rinsed

thoroughly with water

D. They should be placed outside

E. They should be replaced

8

Memorandum To: Supervisors From: Judy Linquiest, Human Resource Manager Sub: Probation periods As of January 1st all new employees will be subject to a 3 month probationary period. Medical, holiday, and flextime benefits will not apply to new staff members until the full 3 months have expired. After the three months have been completed, please contact your employees and inform them that their probationary period has ended. The HR department will contact you by email 2 days in advance to remind you of the date. Thank you for your cooperation.

23. What is the main purpose of this memo?

A. To introduce the HR department.

B. To inform all employees of a new

expiration date.

C. To put staff members on

probation.

D. To inform supervisors of a

change in policy.

E. To introduce new employee

24. When does the change come into effect?

A. Today.

B. In 2 days.

C. In 3 months.

D. On January 1st.

E. On Dec 31st

25. Active: People speak Portuguese in Brazil.

Passive: Portuguese ___________ in Brazil.

A. is speak

B. is spoke

C. is spoken

D. was speak

E. were spoken

26. Active: The staff cleans all the hotel rooms daily. Passive: The hotel rooms _________ daily.

A. are clean

B. are cleaned

C. is cleaned

D. was cleant

E. were cleant

9

27. Active: We update the company website frequently. Passive: The company website ___________ frequently.

A. are updated

B. is updated

C. was updated

D. were outdated

E. are outdated

28. Active: People see this beach as the most beautiful in the country. Passive: This beach __________ as the most beautiful in the country.

A. is seen

B. is saw

C. is see

D. was see

E. was seen

29. Active: Somebody ships the products via express mail. Passive: The products ___________ via express mail.

A. are shipped

B. is shipped

C. were shipped

D. was shipped

E. been shipped

30. Active: A friend gave me this sweater. Passive: This sweater ________ to me by a friend.

A. is given

B. was gave

C. was given

D. are given

E. were gave

31. Active: A famous author wrote these letters. Passive: These letters _________ by a famous author.

A. were wrote

B. was written

C. were written

D. are wrote

E. were wrote

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32. Active: The teachers chose her to receive the award. Passive: She __________ by the teachers to receive the award.

A. was chosen

B. was chose

C. were chosen

D. are chose

E. were chose

33. Active: A knock at the door woke us all up. Passive: We _____________ by a knock at the door.

A. was all woke up

B. were all woken up

C. were all waked up

D. are wakep up

E. are all awoken

34. Active: Over 300,000 students took the college entrance exam. Passive: The college entrance exam _________ by over 300,000 students.

A. was taken

B. was took

C. was tooken

D. is took

E. is token

35. They were interviewing her for the job.

She ________________ for the job.

A. was being interviewed

B. was interviewed

C. has been interviewed

D. are interviewed

E. been interviewed

36. Tom is writing the letter.

The letter ________________ by Tom.

A. was written

B. is being written

C. has been written

D. were written

E. been written

37. Everyone understands English.

English ________________ by everyone.

A. is understood

B. has been understood

C. was understood

D. been understood

E. were understand

11

38. The employees brought up this issue during the meeting.

This issue ________________ by the employees during the meeting.

A. has been brought up

B. is brought up

C. was brought up

D. are brought up

E. been brought up

39. The professor told him not to talk in class.

He ________________ by the professor not to talk in class.

A. has been told

B. was told

C. was being told

D. are told

E. were told

40. The fire has destroyed the house.

The house ________________ by the fire.

A. has been destroyed

B. was being destroyed

C. is destroyed

D. are destroyed

E. were destroyed

41. They say that women are smarter than men.

Women ________________ to be smarter than men.

A. were being said

B. were said

C. are said

D. been said

E. been saying

Spice Cookies Makes 6 dozen spice cookies.

You’ll need: • 1 cup butter, softened • 1 ½ cups sugar • 2 tablespoons dark corn syrup • 1 egg • 1 ½ teaspoons baking soda • 2 ½ cups flour • 2 teaspoons cinnamon • 1 teaspoon ground ginger • 1 teaspoon ground cloves

What to do: 1. Mix butter until creamy, then add sugar,

corn syrup and egg. 2. Sift together the baking soda, flour,

cinnamon, ginger and cloves. 3. Add the flour mixture to the butter

mixture and mix well. 4. Wrap dough in foil and put in

refrigerator overnight. 5. Remove and roll out dough on a floured

surface. 6. With cookie cutters, cut out shapes

about 1/8 inch thick. 7. Place on an ungreased cookie sheet and

bake in a preheated 350-degree oven for 10 to 15 minutes.

From Rookie Cookie’s Goodies, The Mini Page®

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42. How much time will you need to make this recipe?

A. A few hours

B. Half a day

C. 1 day

D. 2 days

E. 30 minutes

43. At what temperature do you bake the cookies?

A. 300

B. 350

C. 400

D. 425

E. 450

44. Which of these ingredients do you need the most of?

A. Baking soda

B. Ginger

C. Cloves

D. Cinnamon

E. Nutmeg

45. From this list, which are the most important in this recipe?

A. Flour and sugar

B. Cinnamon and ginger

C. Flour and cloves

D. Corn syrup and cinnamon

E. Nutmeg and onions

46. At which step do you need to be the most careful?

A. Step 1: Mixing the butter, sugar,

corn syrup, and egg

B. Step 4: Wrapping the dough in

foil

C. Step 5: Rolling out the dough

D. Step 7: Putting the cookies in the

oven

Latkes Latkes (LAHT-kees), or potato pancakes.

They should be served right after cooking and are good with applesauce. Makes

about 15 latkes.

You’ll need: • 2 cups potatoes, peeled • 1 small onion, grated • 1 teaspoon salt • ¼ teaspoon pepper • 1 tablespoon flour • ½ teaspoon baking powder 2 eggs

From Rookie Cookie’s Goodies, The Mini Page®

What to do: 1. Soak potatoes in cold water for 1

hour. 2. Drain and grate potatoes. 3. In large bowl, combine potatoes,

onion, salt and pepper. Mix well. 4. Add flour and baking powder. 5. Add eggs and mix well. 6. Drop mixture by tablespoons in well-

greased frying pan over medium heat. Spread out with back of spoon.

7. Cook until brown on one side. Flip over and brown on other side.

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47. From the passage we know that latkes are best served:

A. Chilled with ketchup

B. Warm with applesauce

C. Cool with applesauce

D. Warm with maple syrup

E. Well done with sauce

48. If everyone has one latke, about how many servings will this recipe make?

A. 13

B. 14

C. 15

D. 16

E. 17

49. At what step do you need to be the most careful?

A. 3: In large bowl, combine

potatoes, onion, salt and

pepper. Mix well.

B. 4: Add flour and baking

powder

C. 5: Add eggs and mix well.

D. 6: Drop mixture by

tablespoons in well-greased

frying pan over medium heat.

E. 7. Cook until brown on one

side. Flip over and brown on

other side.

50. At what step do you mix in the onions?

A. 3

B. 4

C. 5

D. 6

E. 7

To Mrs. Saville, England

July 7th 1816

My dear Sister, I write a few lines to say that I am safe and well advanced on

my voyage to North Pole. Unfortunately, last Monday our situation was a bit

dangerous since the boat gets stuck in ice hundreds of miles from land. We were

waiting and hoping the weather would soon change and we could be able to sail

again.

My despair was interrupted by the sight of a sledge which was drawn by

dogs. As the mist cleared away we could see that there was a man in the sledge. The

sailors took him on the ship. He was a European and spoke fluent English. My dear

Margaret! How poor he was! We made him lay in the bed because his legs were

nearly frozen and his body was in terrible condition. He ate a little soup and slept.

Two days passed before he was able to speak and he told me his story.

“My name is Victor Frankenstein, I was born in Geneva to a rich family. My

parents loved each other and we were very happy. I had a younger brother his

name was William. My mother always wanted to have a daughter so she adopted a

little girl. Her name was Elizabeth and she was like a little angel.

14

I was very interested in science so my father sent me to university to study

natural philosophy and chemistry. At the university I met Henry Clerval, he become

my best friend. We could study together and discuss interesting things.

I wanted to know what the secret of life is so I started a project to make a

human creature from body parts. I was experimenting at my apartment and one

stormy night I was able to bring my creation to life. It was the horrible monster! I

was so scared so I ran away, when I got back the monster was gone.

After a month a letter from home came. My brother, William, is murdered. I

was so scared that I hurried home. My family servant, Justine, is accused of killing

him. I was sure the monster killed my brother!

I hope I could find a peace in the mountains, Swiss Alps. Once when I was

walking in the hill I met the monster. He told me his story

When I fled, the monster found himself alone and hideous. No one accepted

him, except for one old blind man. The monster hoped that the blind man's family of

cottagers would give him compassion, but even they drove him away. When he ran

across William, he killed the boy out of revenge. The monster begged me to make a

companion for him. I went to England with Henry in Scotland and tried to make a

female companion for the monster. But before I finished, I was so scared, that the

second monster will also bring destruction to humanity than love that I destroy it.

The monster saw it and swore revenge on my wedding night. When Victor

landed on a shore among Irish people, they accused him of murdering Henry, who

had been found dead. He's acquitted, but not before another long illness.

Victor returned to Geneva and prepared to marry Elizabeth, but he's a little

worried: the monster had sworn to be with him on his wedding night. Victor

thought the monster was threatening him, but the night he and Elizabeth were

married, the monster killed the bride instead. This causes Victor's father to pass

away from grief.

Alone and bent on revenge, Victor chased the monster over all imaginable

terrain until he was ragged and near death. “

Soon, I discover the monster crying over Victor's dead body. He's crying

because he's sad and he has nothing to live for anymore. The monster headed off

into the Arctic to die. Alone.

Love,

Captain Walton

15

51. When Walton rescued Victor, he was astonished because Victor____________

A. first asked him which way the

ship was going.

B. tried to hijack the ship.

C. nearly died

D. looked like a monster.

E. barely sleeping

52. Victor’s first response to the monster was to__________________

A. comfort him and attended to his

needs.

B. try to talk to him.

C. try to lock him up.

D. shudder at his appearance

E. teach him read and write

53. After telling his story, the monster wanted Victor to ______________

A. see him no more.

B. die in mortal combat.

C. accept him into the family.

D. create a female monster.

E. be his companion

54. Victor went to the Scotland to ____________________

A. Henry.

B. confer with other scientists.

C. create the female monster.

D. find the monster.

E. marry Elizabeth

55. Victor died in the presence of___________________

A. the monster

B. Walton. .

C. his father.

D. Margaret

E. nobody

56. Why didn’t Victor protect Elizabeth, his wife, from the monster on their wedding

night?

A. He did not think the monster will

come.

B. He thought that Elizabeth can

protect herself.

C. He didn’t love Elizabeth anymore.

D. He misunderstood the monster’s

warning.

E. He was to busy making female

monster

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57. What did Walton do after Victor died?

A. He returned to England

B. He remained stuck in the Arctic

ice.

C. He pursued Frankenstein’s

monster

D. He continued on toward the

North Pole.

E. He wrote a memoar

58. What did the monster say that he had become?

A. civilized man

B. traumatized victim

C. new kind of artist

D. an instrument of evil

E. angelic demon

59. Victor wanted to use ______________ to give life to things that were dead.

A. blood

B. electricity

C. music

D. water

E. love

60. Victor made a monster out of _____.

A. different pieces of dead people

B. different pieces of dead animals

C. a dead person

D. a dead animal

E. different pieces of meat