so catec 2015 metrics
TRANSCRIPT
Unlock Excellence with Agile Metrics
Data-Driven Continuous Improvement
October 2015 – SoCaTec 2015
@kathryn_e_kuhn
www.linkedin.com/in/kathrynekuhn
2 ©2015CA.ALLRIGHTSRESERVED.
Kathryn KuhnBased on the San Francisco Bay Area
Been doing this Agile thing since 1998
The usual Agile certifications meant to impress you
GO STEELERS!
4 ©2015CA.ALLRIGHTSRESERVED.
• We are a data-driven company• This is data• Therefore• We should be driven by it
8 ©2015CA.ALLRIGHTSRESERVED.
Common Metrics Traps
ManipulationUnbalanced metricsAvailability biasMechanical decision-makingFalse positives/negatives
Lagging vs Leading Indicators
Mean, Median and Mode- 8 -
13 ©2015CA.ALLRIGHTSRESERVED.
How Do I Unravel This AllWhat metrics help us achieve our desired outcomes?
14 ©2015CA.ALLRIGHTSRESERVED.
First: You Need To Organize Based on Outcomes
• HowDeep/WideisourAgile?AdoptionOutcomes
• AreWeDeliveringValueFaster?OperationsOutcomes
• AreWeMeetingExpectations?BusinessOutcomes
15 ©2015CA.ALLRIGHTSRESERVED.
Second– You Need Context (2 dimensions)Q1:HowMaturearetheAgilePracticesofYourGroup(Team/Program/Department/BusinessUnit)?
JustGettingStarted
We’reDoingItand…..
We’reDoingOurBestandWeCanImprove
16 ©2015CA.ALLRIGHTSRESERVED.
Q2: Which Layer of the Business System are we focused on?
Second– You Need Context (2 dimensions)
22 ©2015CA.ALLRIGHTSRESERVED.
Some of My Favorites: Do It Fast
Responsiveness: Feature Cycle Time
Velocity(PlannedandActual)/WorkCapacitye.g.,InPlanningweaverage6storiesplannedperhuman
persprint.Wefinishabout2storiesperhumanpersprint
Productivity: Focus Factor *http://www.scruminc.com/wp-content/uploads/2014/05/Hyper-Productive-Metircs.pdf
23 ©2015CA.ALLRIGHTSRESERVED.
Some of My Favorites: Do It On Time: Sprint Predictability Ranges
Keep Doing It: Employee NPS Score
24 ©2015CA.ALLRIGHTSRESERVED.
Some of My Favorites:
TradeMetalkatAgileANZandnodtoDanPink(includeyouTubevideo)
Keep Doing It: Autonomy, Mastery and Purpose
25 ©2015CA.ALLRIGHTSRESERVED.
Metrics Mantra #1: Teams Execute
Will we complete our work in a sprint (stories, tasks, defects, etc.)?
28 ©2015CA.ALLRIGHTSRESERVED.
Metrics Mantra #2: Programs Deliver Value
Will we meet our plan objectives (features, milestones, quality, etc.)?
36 ©2015CA.ALLRIGHTSRESERVED.
One final thought
PhotocourtesyofFlickr:CreativeCommons
http://cultivatingthought.com/author/aziz-ansari/
37 ©2015CA.ALLRIGHTSRESERVED.
Thank [email protected]@kathryn_e_kuhnwww.linkedin.com/in/kathrynekuhn