snapshot of the philippines shared services and bpo market
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BPO Shared ServicesTRANSCRIPT
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2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720 3804 | E: [email protected] | W: www.ssophilippines.com
2015 PROFILING REPORT
A Snapshot of the Philippines Shared Services & BPO Market
Survey Respondents
Here at SSON, we conduct research with senior decision makers of shared service centers around the world. In this report, we compile the findings from our latest survey of the Philippines' shared services and BPO market.
ABS-CBN BROADCASTING CORPORATIONAIG Shared Services Corp (Phils)ANZ Global Services and Operations IncAureconAyala Land IncB&M Global Services Manila, Inc.Bayer Business Services Philippines, Inc.Bayer Philippines IncCitibank N.A. ROHQCoca-Cola Bottlers Business Services IncDSM Manila LLCFinancial Times Electronic Publishing Philippines, Inc.FMC Chemical International AG FMC CorporationGlobe Telecom IncGrundfos IS Support & Operations Centre PhilippinesHenkelHolcim East Asia Business Service Centre B.V. - Phil ROHQ ING PhilippinesJohnson & Johnson PhilippinesJohnson Controls JP Morgan Chase BankLexmark Research & Development Corp.Maxim IntegratedMount Grace Hospitals, IncOoredoo QatarP&G Pfizer Pharmaceutical India Pvt LtdPhilip Morris Philippines Inc.Procter & Gamble International Operations (SA) ROHQQBE Group Shared Services Inc.San Miguel Pure Foods Corp.Schneider Electric PhilippinesShell Shell Business OperationsShell Shared Services Sony Global Business ServicesThome Ship Management Pte. Ltd. ROHQThomson ReutersTowers Watson Asia Pacific Shared Service CenterUnited Laboratories, Inc.Vestas BPC Phils Inc.Virtual Business Partners William Hill OnlineW R Grace Operations Center ManilaWells Fargo
Types of Shared Services
54%Finance
27%HR
14%IT
5%Procurement
Job Titles
35%Managers
35%Heads/
Directors
12%MD / CEO
18%Chief / Business
Partner / VP / SVP
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2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720 3804 | E: [email protected] | W: www.ssophilippines.com
2015 PROFILING REPORT
A Snapshot of the Philippines Shared Services & BPO Market
The majority of shared services and BPOs in the philippines serve the global market
Approximately half of all respondents have been established for 5 years
Talent management is the single greatest challenge facing the Philippines shared
services and BPO industry
Standardisation and process improvements are by far the
biggest priorities
Global
82% 15%
APAC Only
3%
North America Only
Planning & Build Phase 0-3 years 3-5 years 5-10 years >10 years
3%
Others (Standardisation of processes, Regulatory changes, Cost, productivity, system/technological enhancements)
44%
37%
12%
83%
52%
6%
28%
19%19%
22% 29% 29% 17%
Transformation & Change Management
Process Excellence
Talent Management/Talent Retention/Attrition
Proc
ess
Impr
ovem
ent/
Stan
dard
isat
ion
Tran
sfor
mat
ion
Auto
mat
ion
Othe
r
Syst
ems
Inte
grat
ion
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2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720 3804 | E: [email protected] | W: www.ssophilippines.com
2015 PROFILING REPORT
A Snapshot of the Philippines Shared Services & BPO Market
67%
9%
52%55%
18%
37%30%
39%
73%
15%
$
Cloud, analytics and ERP solutions are the most immediate investment priorities
50% of Respondents Have Direct Influence on Procurement
Absolute/Final Decision-Maker
8%
46%Part of Decision-Making Unit
Prospecting, Evaluation and Recommendation
46%
SaaS, Cloud andERP & BPaaS
Big Data & Analytics
Document Management
Consulting & Change Management
Robotics Process Automation
P2P/O2C Tech & Accounting Software
Payments, Corp Finance, Cash Management & Credit
Leadership & Development Management
Travel & Expense Management
BPO
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2015 PROFILING REPORT T: (65) 6720 9388 | F: (65) 6720 3804 | E: [email protected] | W: www.ssophilippines.com
2015 PROFILING REPORT
A Snapshot of the Philippines Shared Services & BPO Market
For More Research into the Philippines Shared Services and BPO market
CLICK HERE
SAP
ARIBAACCENTURE
IBM
ORACLECONCUR
PEOPLESOFT
SERVICENOW
WORKDAY
MICROSOFT
FUJI XEROX
BLACKLINE
HP
OMNI SUITE
READSOFT
KOFAX
REMEDY
SHAREPOINT
EYDELOITTE
YOUR DOCX
ASSURENET
TRAIN TECH
ZEN DESK INFOR
XFLOWPEGA
VM WARE
PRONTO
MICROSOFT FRX
Most Talked About Vendors in the Philippines
All the Survey Respondents are Attending our Upcoming Event, SSO Philippines,
for more information about this industry leading event
CLICK HERE
http://www.ssophilippines.com/EventLanding.aspx?pageid=383232&mLoc=F&isbrochure=true&m=2536&eventid=1001145 http://www.ssophilippines.com/MediaCenter.aspxButton 1: Button 2: