smu-mba- solved assignment- management process & ob- mb0022

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Management Process & Organization Behaviour MB0022

MB0022 – Management Process & Organization Behaviour (For answer refer Page-11)

Q.1. Planning is concerned with __________?a. Influencing people behaviour through motivation & leadershipb. Recruitment, selection & hiring of employeesc. Establishing internal organizational structure of the businessd. Future impact of today’s decision

Q.2. What are functions of managementa. Organizingb. Staffingc. Controllingd. All of the above

Q.3. ________ skills involves the formulation of ideas, conceptualization abstract a. Technical Skillsb. Conceptual Skillc. Innovation Skilld. Human Skill

Q.4. Informational role of managers are?a. Figure Headb. Disseminatorc. Disturbance Handlerd. Negotiator

Q.5. _________ is the systematic study of actions & attitude that people exhibit within organization.a. Organization behaviourb. Monitorc. Budgetingd. Coordinating

Q.6. __________ is the science of human learned behaviour & important to understand organizational culture.a. Social Psychologyb. Anthropologyc. Sociologyd. Psychology

Q.7. __________ abilities require doing tasks demanding stamina, dexterity & strength.a. Physical abilitiesb. Intractual abilitiesc. Learning abilitiesd. None of the above

Q.8. __________ is learning achieved by thinking about perceived relationship between events and individual goalsa. Social learningb. Classical conditioningc. Cognitive learningd. Operant learning

Q.9. Negative reinforcement is also known as _________a. Extinctionb. Escape conditioning

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c. Punishmentd. None of the above

Q.10. _________ is the attempt to eliminate undesirable behavioura. Reinforcementb. Individual Differencec. Negative reinforcementd. Punishment

Q.11. Using work hours for conducting personal business is example of ________a. White collar crimeb. Employee rightsc. Organizational justiced. Romantic involvements

Q.12. ________ is a process in which a person learns something through the observance of othersa. Vicarious learningb. Attitudec. Cognitive learningd. Social learning

Q.13. ______ are employees who inform authorities of wrong doing of their companiesa. Supportive colleaguesb. Whistle Blowersc. Moral managementd. Immoral management

Q.14. In determinants of personality biological factors are _________a. Brainb. Biofeedbackc. Physical Featuresd. All of the above

Q.15. ________ theory of personality emphasize the unconscious determinants of behavioura. Trait Theoryb. Intrapsychic theoryc. Type theoryd. Self theory

Q.16. ______ is the keystone of ayurvedic medicine a. Constitutionb. Caphac. Pittad. None of the above

Q.17. An individual’s generalized belief about internal verses external control is called as ___________a. Extraversionb. Neuroticismc. Locus of controld. Self efficacy



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Q.18. The major characteristics of perceiver influencing perception are _________a. Attitudeb. Self Conceptc. Interestd. All of the above

Q.19. ________ is barrier to perception, which means generalization about group of peoplea. Halo effectb. Selective Perceptionc. Stereotyped. First impression

Q.20. ‘Hierarchy of need theory’ was developed by __________a. Herzbergb. Henry fayolc. Abraham masslowd. Edward E. Lowler

Q.21. In ERG theory of motivation R stands fora. Reportingb. Relatednessc. Researchd. Relationship

Q.22. ____ are small groups of employees who work voluntarily on company time to address quality related problema. Quality circleb. Representative managementc. Participative managementd. Teams

Q.23. _________ theory is also known as motivation-hygiene theory of motivationa. Maslow needs hierarchyb. Mc Celland needc. Herzberg two factord. Vroom’s Expectancy theory

Q.24. Formal group means __________a. Group that evolve to meet social needs by bringing people togetherb. It is made up of employee who work together to complete

particular taskc. A designated work group defined by organizational structured. Both b) & C)

Q.25. In ______ stages of group relation close relationship developed & group demonstrate cohesivenessa. Formingb. Performingc. Normingd. Adjourning

Q.26. Technique of group decision-making restricts discussion interpersonal communication during decision-making processa. Nominal group techniqueb. Brainstormingc. Delphi Technique



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d. Electronic meeting

Q.27. Money cost is high in which type of group?a. Interactingb. Brainstormingc. Delphi d. Electronic meeting

Q.28. ______ is a situation in which an individual is confronted by divergent role expectationa. Roleb. Role conflictc. Role Overloadd. Role ambiguity

Q.29. _________ power that is based position and mutual agreementa. Reward Powerb. Coercive Powerc. Legitimate Powerd. Referend Power

Q.30. ________ conflicts that hinder group performancea. Functional conflictb. Dysfunctional Conflictc. Intrapersonal Conflictd. Interpersonal Conflict

Q.31. Which conflict management strategy is suitable when quick decision action is vital?a. Competingb. Collaboratingc. Avoidingd. Compromising

Q.32. Is the process though, which the parties to conflict defined what they are willing to give and accept in an exchangea. Negotiationb. Stressc. Frustrationd. Bargaining

Q.33. _________ is a third party with the authority to dictate an agreementa. Consultantb. Mediatorc. Arbitratorc. Delegator

Q.34. Causes of environmental stresses are a. Task demandb. Role demandc. Perceptual influencesd. Both a & b

Q.35. Physiological symptoms of individual distress area. Heart disease

b. Depression



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c. Fatigued. Low morale

Q.36. How to manage stress at individual levela. Time managementb. Non competitive physical exercisec. Relaxationd. All of the above

Q.37. A ________ is defined as an unexpected event that threatens the well being of a companya. Public relation crisesb. Crisesc. Tertiary d. Ethics

Q.38. Sources of organizational resistance to change are a. Fear of unknownb. Resource constraintc. Structural inertiad. Economic reason

Q.39. How to managing resistance to change?a. Education & Communicationb. Participationc. Negotiationd. All of the above

Q.40. ____ is a systematic process for applying behavioral science principles to increase organizations effectivenessa. Organizational changeb. Organizational Developmentc. Transactional Analysisd. Both a & b

Q.41. _____ and _____ are contributing discipline to organization behavioura. Psychology | Sociologyb. Planning | Organizingc. Engineering | Innovationd. Representation | Anthropology

Q.42. The major determination of personality is ________ & __________a. Age | Familyb. Heredity | Familyc. Environment | Marital Statusd. Gender | Socialization process

Q.43. According to ROBBINS define learninga. It is a process of having one’s behaviour modified permanentlyb. It is any relatively permanent change in behaviour that occurs as

result of experiencec. It is defined as permanent change in behaviour potentially that

result from reinforced practicesd. Both b & c

Q.44. IVAN PAVLOV has given which theory?a. Classical conditioningb. Operant conditioningc. Cognitive learning theory



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d. Social learning theory

Q.45. _________ conditioning argues that behaviour is function of its consequencesa. Cognitive learning theoryb. Classical conditioningc. Operant conditioningd. Social learning

Q.46. ‘Employee will work hard for a raise or a promotion’ is e.g. of a. Negative reinforcementb. Extinctionc. Punishmentd. Positive reinforcement

Q.47. The most important factors conductive to job satisfaction are __________ & __________a. Mutually challenging job, equitable rewardb. Supportive working condition, Whistle blowingc. Social responsibility, Personality job siftd. All of the above

Q.48. It is defined more or less stable set of predisposition of opinion, interest-involving expectancy of certain kind of experience with an appropriate response is known as ________?a. Managementb. Learningc. Attituded. Motivation

Q.49. In William Sheldon, theory of personality, ectomorphic body type of people are ______ & _________a. Soft body & round shapedb. Hard & muscular bodyc. Tall & thind. Matured & Thick skin

Q.50. 3 Components of personality are ID, _____ & ______a. Ego, Super Egob. Locus of control, Self Esteemc. Self-efficacy, Self esteemd. Self monitoring, Risk taking

Q.51. High Machiavellians believes than ________?a. Maintain emotional balanceb. End can justify meansc. They posses more of ability they need in order to succeed at workd. Both a & b

Q.52. Application of perception in organization are _________ a. Employment interviewb. Performance expectationsc. Performance evaluationd. All of the above

Q.53. Is systematic & organized approach allows management to process on achievable goals & to attain best result from available resources.a. Management by objective



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b. Motivationc. Emotiond. Perception

Q.54. Motivating factors are _________ & _________a. Supervision, company policyb. Working condition, salaryc. Achievement, recognitiond. Responsibility, security

Q.55. Need for power, need for affiliation is concerned with which theory of motivationa. Maslow theoryb. Herzbergc. ERG Theoryd. Mc McClelland

Q.56. Intrinsic reward are _________?a. Pay & promotionb. Responsibilityc. Challenging Assignmentd. Both b & c

Q.57. Technique originated at the rand corporation together the judgments of experts for use in decision-makinga. Brainstormingb. Nominal Group tech.c. Delphi Technologyd. Electronic Meeting

Q.58. _______ conflict management strategy is appropriate for gaining goodwilla. Avoidingb. Accommodatingc. Compromisingd. Competing

Q.59. GAS expand fora. General adaptation syndromeb. General approach systemc. General alarm syndromed. Group alarm syndrome

Q.60. A method of changing behaviour through constructured group interaction is known as which technique of ODa. Team buildingb. Intergroup developmentc. Survey feedbackd. Sensitivity training

Q.61. Match the followingSet A Set Ba. Internal 1. Social & Political changeb. External 2. Working Diversity

3. Technological change



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4. Change in managerial personal5. Change in work climate

A. a – 1, 2, 3 & 2 – 4, 5B. a – 3, 4, 5 & b – 1, 2C. a – 4, 5 & 2 – 1, 2, 3D. a – 2, 1 & b – 3, 4, 5

Q.62. Arrange the steps for group development1. Norming2. Forming3. Storming4. Performing5. Adjourning

A. 3, 2, 1, 4, 5B. 2, 3, 1, 4, 5C. 1, 2, 3, 4, 5D. 5, 4, 1, 2, 3

Q.63. Arrange the Maslow hierarchy of needs1. Esteem needs2. Safety needs3. Social needs4. Physiological needs5. Self-actualization needs

A. 3, 2, 4, 5, 1B. 1, 2, 3, 4, 5C. 4, 2, 3, 1, 5D. 2, 3, 1, 4, 5

Q.64. Match the following barrier to perceptionSet A Set B1. Stereotype a. Its lasting impression2. First impression error b. The person is perceived on the

basis of one trait 3. Projection c. Its generalization about group of

peopled. Tendency to attribute ones own

characteristics to other peopleA. 1 – c, 2 – a, 3 – dB. 1 – b, 2 – c, 3 – aC. 1 – a, 2 – b, 3 – cD. 1 – d, 2 – b, 3 – c

Q.65. Determine which are terminal & instrumental valueSet A Set B1. Terminal a. An exciting life2. Instrumental b. Cheerful

c. Courageousd. A world of peacee. Honest

A. 1 – a, d & 2 – b, c, eB. 1 – d, e & 2 – b, c, aC. 1 – a, c, d & 2 – b, dD. 1 – c, d & 2 – a, b, e



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Q.66. Match the managerial roleSet A Set B1. Interpersonal role a. Disseminator2. Informational role b. Resource allocator3. Decisional c. Negotiator

d. Figure head, leader

A. 1 – b & c, 2 – a, 3 – dB. 1 – d, 2 – a & b, 3 – cC. 1 – a, 2 – b & c, 3 – dD. 1 – a & d, 2 – b, 3 – c

Q.67. Group structure includes1. Norms2. Leadership3. Tasks4. Cohesiveness5. Roles

A. 1, 4, 5B. 2, 3, 1C. 3, 4, 1D. 2, 4, 5

Q.68. Arrange steps in negotiation?1. Identifying interest2. Making tradeoffs3. Evaluative of alternative4. Preparation

A. 1, 2, 3, 4B. 2, 4, 1, 3C. 4, 3, 1, 2D. 3, 1, 2, 4

Q.69. How to manage stress at organizational level1. Role negotiation2. Employee wellness programme3. Organizational communication4. Development of social support5. Adjustment of perception

A. 1, 2, 3B. 3, 4, 5C. 1, 4, 3D. 5, 2, 1

Q.70. Why individual resist to change?a. Fear of unknownb. Resource constraintsc. Fear & Lossd. Both a & c

Q.71. To bring about system of organizational renewal that can effectively cope with environmental changes?a. Organization development



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b. Organizational changec. Crising management teamd. Emotion

Q.72. Match the followingSet A Set B1.Team building a. An outside consultant help manager understand how interpersonal

process are affecting the work2. Sensitivity training b. Changing the attitudes stereotype & perception that work group

have about each other3. Process Consultation c. A method of changing behaviour through unstructured group

d. Activities that help team members learn how each member thinks & works

A. 1 – b, 2 – d, 3 – aB. 1 – d, 2 – c, 3 – aC. 1 – a, 2 – b, 3 – cD. 1 – c, 2 – d, 3 – b

Q.73. Match the followingSet A Set B1. Training for development a. Organizational development2. Empowerment b. Organizational learning3. Team learning c. Organizational effectiveness

A. 1 – a, 2 – b, 3 – cB. 1 – b, 2 – c, 3 – aC. 1 – c, 2 – b, 3 – a

Q.74. Match the followingSet A Set B1. Planning a. Its concerned with recruitment, selection & hiring2. Organizing b. It establishing the internal organizational structure of the business3. Controlling c. It establishing performance standard based on firms objective

d. Its concerned with future impact of today’s decision

A. 1 – c, 2 – d, 3 – aB. 1 – d, 2 – b, 3 – cC. 1 – a, 2 – b, 3 – cD. 1 – b, 2 – a, 3 – d

Q.75. Match the followingSet A Set B1. Psychology a. Its science of human learned behaviour & understand organizational culture2. Anthropology b. Its science of human behaviour that seeks to



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measure and change behaviour of human3. Sociology c. Its knowledge about group & inter group dynamics in the study of OB

d. Its area of measuring, communication pattern & group decision making process

A. 1 – a, 2 – d, 3 – bB. 1 – c, 2 – b, 1 – aC. 1 – b, 2 – a, 3 – cD. 1 – d, 2 – c, 3 – b

Answer1 – d 2 – d 3 – b 4 – b 5 – a 6 – b 7 – a 8 – c9 – b 10 – d 11 – a 12 – a 13 – b 14 – d 15 – b 16 – a17 – c 18 – d 19 – c 20 – c 21 – b 22 – a 23 – c 24 – c25 – c 26 – a 27 – d 28 – b 29 – c 30 – b 31 – a 32 – a33 – c 34 – d 35 – a 36 – d 37 – b 38 – b 39 – d 40 – b41 – a 42 – b 43 – b 44 – a 45 – c 46 – d 47 – c 48 – d49 – c 50 – a 51 – d 52 – d 53 – a 54 – c 55 – d 56 – d57 – c 58 – b 59 – a 60 – d 61 – a 62 – b 63 – c 64 – a65 – a 66 – b 67 – a 68 – c 69 – a 70 – d 71 – a 72 – b73 – b 74 – b 75 – c



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smu-mba- solved assignment- management process & ob- mb0022

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