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The NetherlandsImplementation SSP & SMS

ICAO Doc 9859 EASA Part AR + OR

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ICAO + EASA

ICAO EASA

Member State

Service providers

….Samco

LVNLAAS

KLM

SSP

SMS

Competent Authority

= MSMS

EASP

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objectivemeasurabletools

subjectivequalifications

Explain: Management SystemA way of doing business:•in a good or bad way•in a modern or old fashioned way•in a generating or traditional way

Management System is a toolbox containing:•written policy•documented job descriptions•documented responsibilities•adequate facilities •planning of tasks: - yearly program

- strategic program - annual report

•function to monitor compliance•etc, etc

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Management System is a toolbox containing:•written policy•documented job descriptions•documented responsibilities•adequate facilities •planning of tasks: - yearly program

- strategic program- annual report

•function to monitor compliance•etc, etc

objectivemeasurabletools

Management System

easy to implementhell of a jobstill: easy to implementeasy to monitor Compliance oversight !

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Management System is a toolbox containing:•written policy•documented job descriptions•documented responsibilities•adequate facilities •planning of tasks: - yearly program

- strategic program - annual report

•function to monitor compliance•etc, etc

objectivemeasurabletools

Management System

What the authorities do need:one vocabularyguidance material:

job descriptionssafety taskstraining & communication

short, clear, understandable,

do-it-yourself, on-line

Regarding:

authorities + service providers

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1950 20001970 1990

Safety part of Management System

Personnel

• training• CRM• …..

Technology

• CAR 4b – redundancy –• technology• …..

Regulations

• Manuals• QA• …..

QMS

Traditional layers of defence

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1950 20001970 1990

Safety part of Management System

Personnel

Technology

• CAR 4b – redundancy –• technology• …..

Regulations

• Manuals• QA• …..

QMS

Traditional layers of defencePersonnel

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1950 20001970 1990

James Reason

Personnel

Technology

Regulations

• Manuals• QA• …..

QMS

Traditional layers of defenceTechnology

Personnel

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1950 20001970 1990

James Reason

Personnel

Technology

Regulations

QMS

Traditional layers of defenceTechnology

Personnel

Regulation

0,05

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1950 20001970 1990

Organizational factors

Personnel

Technology

Regulations

QMS

Traditional layers of defenceTechnology

Personnel

Regulation

0,05

Hazard identification

SMS

Organization = Management System

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governance economy

Latent conditions Workplaceconditions

Active failures

TechnologyPersonnelRegulations Defences

Management System a toolbox:•written policy•documented job descriptions•documented responsibilities•adequate facilities •planning of tasks: - yearly program

- strategic program - annual report

•function to monitor compliance

objectivemeasurabletools

Management System

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TechnologyPersonnelRegulations

Latent conditions Workplaceconditions

Active failures

Defences

governance economyManagement System a toolbox:•written policy•documented job descriptions•documented responsibilities•adequate facilities •planning of tasks: - yearly program

- strategic program - annual report

•function to monitor compliance

objectivemeasurabletools

Management System

Latent conditionsWorkplaceconditions

Active failures

Defences

improvement

investigate / audit / identify

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Data explosionHuge numbers of:incidentsnon-conformities andhazards

close to chaoshow to find trends?are service providers equal?relation service provider / authority?

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Safety Indicators

(Actual) Level of Safety

Acceptable Level of Safety(target)

2011

ALoSSafety Indicator

Safety performance measurement

Performance oversight !

What the authorities do need:guidance material:

examples of indicatorsexamples of performance measurement

Are the objectives of member state and service provider linked?

Are the objectives of service providers approved or accepted?

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ICAO USOAPUniversal Safety Oversight Audit Programme

Logical consequence of Safety Management is that ICAOs USOAP will also shift from compliance oversight to performance oversight.

What member states need to know:

What part of compliance oversight is left?Will the national objectives of member states be acceptable for the new USOAP?Will ICAO dictate objectives for the new USOAP?

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Thank you for your attention.

What part of USOAP compliance oversight is left?Will the national objectives of member states be acceptable for the new USAOP?Will ICAO dictate objectives for the new USAOP?

Are the objectives of member state and service provider linked?Are the objectives of service providers approved or accepted?

What the authorities do need:

examples of indicatorsexamples of performance measurement

one vocabularyguidance material:

job descriptionssafety taskstraining & communication

Recap