sml webinar - facilitating high impact virtual meetings
TRANSCRIPT
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© SML Training & Consultancy v1.0
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© SML Training & Consultancy v1.0
Facilitating High Impact Virtual Meetings
Abi EniolaSenior Impact Specialist
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Argentina South Africa
Asia Spain
Beirut Sri Lanka
Cambodia Switzerland
China Thailand
EMEA UAE
Germany UK
Indonesia USA
Ireland Wales
Netherlands
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Objectives
By the end of this interactive you will leave with:
1. Practical, realistic examples of good and bad virtual meeting facilitation
2. Increased confidence and impact when facilitating virtual meetings
3. An understanding of how to manage cultural differences and language barriers when
dealing with international audiences
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Poll: How do you currently feel about facilitating virtual meetings?
13%
42%25%
17%
4%
Result
Very confident
Somewhatconfident
Not sure
Somewhatunconfident
Very unconfident
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Preparation
Introduction
• Have a clear, defined purpose for the meeting
• How will you introduce yourself – do they know you?
• Establish the ground rules – personal and technical
• Methods of facilitation
• Clear and realistic agenda
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Preparation
Content
• Desired outcomes from each agenda item
• Send out relevant information in advance
• Collection and collation of inputs
• Preparation of online content in advance
• Takeaways
• Start on time!
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Rehearse!
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POLL: Do you actually prepare yourself physically before a meeting
44%
56%
Result
Yes
No
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Virtual Facilitation
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Dealing with the People
Control the garrulous
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Dealing with the People
• Draw out the silent
• Unconfident silence
• Hostile silence
• Reflective silence
• Protect the weak
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Dealing with the People
Listen, engage and include everyone
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Dealing with the People
• Allow a clash of ideas
• Encourage creative collaboration
• Close on a note of achievement
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Q&A
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Poll: How impactful do you feel you are when facilitating these meetings?
7%
55%
21%
3%0%
14%
Result
Very impactfuil
Somewhat impactful
Not sure
Not very impactful
It is a development areafor me
No Answer
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Increasing Confidence and Impact
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How you are perceived by others
Appearance
55%Voice
38%
Words 7%
Research: Prof. Mehrabian
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1. Warm Up
• Go for a brisk walk
• Wake up the face and mouth
• Chew vigorously
• Say a few tongue twisters
• Take a few deep breaths
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During the Meeting
• Use people’s names
• Prepare mentally. What effect do you want to have at different points in the meeting e.g.
a feeling of achievement at the end,.
• Wait for breathing pauses to manage garrulous people.
• Use a strong voice (not necessarily a loud one) to project status and gravitas.
• Take a breath and speak with energy and conviction.
• Moderate your pace
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Q&A
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Cultural Differences and Language Barriers
The key is good communication
• Design
• Pace
• Articulation
• Don’t use jargon or acronyms
• Send information out in advance
• Use of a mix of open and closed questions, but directed at individuals
• Give written as well as verbal instructions
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Poll: Which of the following webinar titles would be of most interest?
13%
4%
13%
21%21%
29%
Result
Maximise ROI on yourLeadership Training
5 Key Elements ofAuthentic Leadership
21st CenturyLeadership
Influencing without LineAuthority
Becoming anInspirational Manager
Managing the HumanAspect of Change
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About SML
Established in 1980 Head Office: Surrey UK
Global Relationships Business Psychologists
Specialist Trainers Forum Theatre Actors
ClassroomVirtual Instructor Led
Training (vILT)
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Thank you!
@SMLTraining SML Training and Consultancy