smi corporate brochure v9 - smi group€¦ · smi work directly with your health & safety and...

BRANDPROTECTDELIVER

CORPORATEBROCHURE

www.smigroupuk.com

Introduction

Senior Management Team

Overview

A Snapshot

Why Use SMI?

Rokwear

Your Safety Partner

Making Ordering Simple

Tailor Made Solutions

Our Facilities

Quality Accreditation

Corporate & Social Responsibility

Our People

Our Clients

Case Studies

Put Your Trust In Us

Contact Us

03

04

07

08

11

14

18

20

22

24

26

28

30

32

34

46

47

www.smigroupuk.com

Contents

2

Our MissionTo be the fi rst choice for branded workwear and PPE by off ering our customers a unique combination of outstanding service, sector expertise and aff ordable innovation. To listen, nurture and encourage our employees to learn and grow so that they truly feel SMI is a great place to work.

At the heart of our business are our customers and employees – this is our promise to them.

Our VisionTo be the first choice for branded workwear and PPE.

Blake PrisgroveManaging Director

3

SMI is a market leader and specialist in the provision of Workwear & PPE. For us, value is a combination of great service, quality and price.

IntroductionContents

www.smigroupuk.com4

Management Team

Donovan PrisgroveSales Director

Blake PrisgroveManaging Director

April BlakeCustomer Service Manager

Jo Della-RoccaHuman Resources Manager

Giles PrisgroveBusiness Development Director

Emily ChadwickProcurement Manager

Carlos PrisgroveOperation Director

www.smigroupuk.com6

We are a vibrant, thriving business going from strength to strength

Established in 1981, we are a family owned business off ering solutions gained from knowledge, experience and understanding of the markets we serve. Our aim is to make our client's job easier by off ering fully compliant products, delivered at the right price, on time, every time.

Overview

BrandEnsuring your company identity

continues to be the valuable asset it has always been.

ProtectWith workwear and equipment that ensures your staff and customers are

safe and secure.

DeliverWith exemplary service that provides

the right product, at the right price, on time, every time.

7

www.smigroupuk.com8

A Snapshot

£15 MILLION

TURNOVER

80FULL TIME

STAFF

HEAD TO TOE PROTECTIONPPE & WORKWEAR

1981 YEAR SMI

WAS FOUNDED

£900K

£1.17M

£1.5M

2015

2016

2017

STOCK VALUE

24HOUR

OPERATION

UKNATIONAL

DISTRIBUTION CENTRE

We achieved 17% growth on sales from 2017 to 2018 and, along with our investment in training and coaching, we are really making waves in the provision of PPE and Workwear. Customer service remains a primary focus for us at SMI - in our pledge to deliver the right product, at the right price, every time.

""

Donovan PrisgroveSales Director

9

www.smigroupuk.com10

Our Markets

Our growth is based on consistent success in the market sectors we serve, combined with specialist knowledge of Workwear & PPE.

BRANDPROTECTDELIVER

BRANDPROTECTDELIVER

TRANSPORT & LOGISTICS

ENGINEERING & M&EAVIATION

WASTE & RECYCLINGFM & PROPERTY SERVICES

HIGHWAYS & UTILITIESLOCAL AUTHORITIES

GROUNDS MAINTENANCE

Our strong relationships are built on consistency and transparency

11

Why Use SMI?

Our strong relationships are built on consistency and transparency

We are very proud to have successful long term relationships with our clients. We have worked with many of them for over

QUARTERLYREVIEW MEETINGS

ORDER FULFILMENTACCURACY

4 DAY TURNAROUND

FOR EMBROIDERY

24HR TURNAROUND

FOR PPE

48HR TURNAROUNDFOR HEATSEAL

10 years - honest, transparent benchmarking and great service wins us their business time and time again.

99.9%


We Give Our Customers The Personal Touch

No call centres, no nameless answering services, just familiar faces, direct line contact with the same friendly staff, and a ‘Can Do’ attitude 24/7.

AS SOON AS YOU BECOME AN SMI CLIENT YOU ARE ASSIGNED A DEDICATED ACCOUNT MANAGER, A DEDICATED CUSTOMER SERVICES EXECUTIVE AND - BEYOND THEM, THE DEDICATION OF THE ENTIRE TEAM.

Why Use SMI?

We Have Built A Business CultureOur team at SMI has a culture – a progressive and open-minded way of working that we think makes a real diff erence to our clients. Business operations are open and collaborative. From design to warehouse and at every stage in between we work in dynamic teams to inspire and challenge each other to achieve best practice at all times and business creativity at every turn.

We Supply Completely Flexible SolutionsThe way we see it, just because everyone else does things in a certain way, that doesn’t mean we can’t change the rules for you. By having complete control of the branding process for instance – with embroidery, heatseal and transfer processes all in house – we can ensure the best quality product in the least time.

Our fl exibility makes us truly diff erent

www.smigroupuk.com

ABOVE EVERYTHING ELSE, ROKWEAR STANDS FOR QUALITY

www.rokwear.com14

Rokwear has been designed (and is continually improved) in order to meet the specific requirements of our customers.

The product lines that make up Rokwear are not only fit for purpose but also look good, are supremely comfortable, incredibly durable and long lasting, and last, but not least, are excellent value for money.

Rokwear stands for quality. We test our products to breaking point by trialling them in the toughest environments so that we can continue to make sure that every single Rokwear product outperforms the competition.

AUTHENTIC, FUNCTIONAL, DURABLEAND AFFORDABLE

We identified a number of features that our customers felt were missing from their workwear items. So we decided to produce our own.

www.rokwear.com16

SAFETYFOOTWEAR

17

SAFETYFOOTWEAR

HI VIS CLOTHING HAND PROTECTION WORKWEAR

SMI work directly with your Health & Safety and Procurement teams to formulate your own range of products. SMI will then provide you with bespoke mini catalogues and wall charts, in both printed and PDF formats, ensuring consistency throughout your organisation and making the job of being safe a little easier.

AS YOUR TRUSTED PARTNER ONE OF OUR ROLES IS TO REGULARLY ASSESS YOUR PRODUCT RANGE TO ENSURE YOUR COMPANY ARE RECEIVING THE VERY LATEST, MOST TECHNOLOGICALLY ADVANCED PRODUCTS.

We also work closely with our clients as safety consultants, providing education, advice, ease of ordering and of course cost savings.

SMI is much more than simply product providers

18 www.smigroupuk.com18

Your Safety Partner



Ordering and DispatchIn terms of responsiveness, fl exibility, transparency and effi ciency our fully integrated, real-time stock management and ordering system is recognised as the market leader in its fi eld.

It provides total control over all operations, from initial enquiry through to garment dispatch, and allows for 24/7 ordering and reporting.

We have developed our own innovative online ordering system in smiLE

StreamliningSMI has invested heavily in technologies to ensure that we streamline the online ordering and despatch process for our clients, maintaining stock securely and anticipating need at all times.

SmiLE HAS BEEN DESIGNED TO MEET THE EXACT NEEDS OF OUR CLIENTS.

www.smigroupuk.com


Ordering and DispatchIn terms of responsiveness, fl exibility, transparency and effi ciency our fully integrated, real-time stock management and ordering system is recognised as the market leader in its fi eld.

It provides total control over all operations, from initial enquiry through to garment dispatch, and allows for 24/7 ordering and reporting.

We have developed our own innovative online ordering system in smiLE

21

Man-Pack Express is an entirely bespoke ordering system within SmiLE that tailors every order for each individual wearer. Pre-load Man-Pack Express with your employee data and take delivery of clearly named, labelled and packaged ‘man packs’. You can also access detailed online reporting and live order/stock data via Man-Pack Express.

• Sophisticated online technology and software

• Tailored to your company’s specifi c requirements

• Easily pre-load employee information to order for individual employees

• Receive deliveries clearly labelled for each employee

• Full order history and tracking• Accurate on-line reporting• 24/7 access• Fast and easy ordering

Stock Express is the fast, easy way to order your workwear and gives you direct access to products and branding.

Within SmiLE simply add categorised items to your basket and place your order, then benefi t from detailed online reporting and liveorder/stock data.

Man-Pack Expressordering system within SmiLE that tailors every order for each individual wearer. Pre-load Man-Pack Express with your employee data and take delivery of clearly named, labelled and packaged ‘man packs’. You can also access detailed online reporting and live order/stock data via Man-Pack Express.

• Sophisticated online technology and software

• Tailored to your company’s specifi c requirements

• Easily pre-load employee information to order for individual employees

• Receive deliveries clearly labelled for each employee

• Full order history and tracking• Accurate on-line reporting• 24/7 access• Fast and easy ordering

Delivering the essence of your brandWith our own brand products, on site branding and design teams, and a wide range of colours and materials available, we pride ourselves on promoting and building our client's brands.

SMI PROVIDES A FULL DESIGN SERVICE, WORKING WITH OUR CLIENTS FROM A BLANK CANVAS THROUGH TO PRODUCTION OF TAILORED, BESPOKE CLOTHING DESIGNS.

Speed and AccuracyOur clients value the speed and accuracy with which we deliver their goods. We have a three-person approval process in place for each and every order – a process that checks quality, size and quantity.


Tailor Made Solutions

www.smigroupuk.com

www.smigroupuk.com

SMI has one of the largest in-house embroideryplants in the UK

Our Facilities

Embroidery & Heat TransferWe have invested in the latest hi-tech machinery to ensure our branded products are recognised for their quality and our five ‘Eight Head Barudan’ embroidery machines provide us with 40 running heads. Running 24 hours a day this infrastructure can produce over 6000 branded garments per day.

WE CARRY OUT ALL HEAT-SEALING IN-HOUSE, ALLOWING US TO FULLY MONITOR THE PROCESS AND QUALITY OF YOUR BRANDED WORKWEAR.

Stock holdingWithin our 40,000 square foot UK National Distribution Centre we hold vast ranges of stock that are valued at over £1.5 million. In combination with our expert forecasting team these stock levels ensure we can always deliver on our customer commitments and service level agreements.

24


We do things the right way

Quality & Accreditation

UVDB Registered

RISQS Certifi ed

BSIF Registered

ISO 9001 Accredited

ISO 14001:2004 Accredited




WE ARE A FAMILY BUSINESS THAT SEEKS TO BE A GOOD CORPORATE CITIZEN AND AN EMPLOYER OF CHOICE. WE BELIEVE STRONGLY IN CONDUCTING BUSINESS HONESTLY, FAIRLY, AND WITH RESPECT TO PEOPLE AND TO THE PLANET.

It is our priority to encourage our customers, suppliers and all our business associates to do the same.

CustomersWe are committed to providing good value for money, high quality goods, and consistency in products and services to our customers. We deliver on our promises and we remain accessible to our customers. We respect customer privacy and provide protection for personal data.

SuppliersWe require all our partners to agree to SMI’s Supplier Code of Conduct, which outlines the

standard working conditions that we require of all partners and companies in our supply chain – from UK offi ces, to warehouses and transport providers, down to factories and manufacturing facilities. It is based on the conventions of the relevant sections of the International Labour Organisation (ILO) and the ETI Base Code, and states that:

1. Living wages are paid2. Working hours are not excessive3. Working conditions are safe and hygienic 4. Child labour is not used5. Employment is freely chosen6. No discrimination is practiced7. There is no harsh or inhumane treatment8. Freedom of association and the right to collective bargaining are respected9. Regular employment is provided We will monitor the working conditions of our suppliers via factory audits and visits and we require full transparency and cooperation from our suppliers during this process.

EmployeesWe are committed to creating and maintaining a safe and healthy working environment for our employees in the UK. We strive to create a workplace in which there is mutual trust, respect, diversity, and a culture of dignity.

The EnvironmentWe are committed to making continuous improvement in the management of our environmental impact, and in particular our energy usage, water usage, and waste and recycling. We use recyclable packaging and commit to making improvements in the sustainability of our packaging.


Corporate ResponsibilityWe work with trusted suppliers to improve working conditions that benefi t the workers making our products.

29

Charity DonationsWe are active supporters of the Grace Trust – a broad scope aid charity that operates on both a local and international level. The trust provides humanitarian aid and assistance in response to natural disasters, works to alleviate global poverty, and supports medical research.

We are also proud to support Shooting Star Chase as “Charity of the Year 2018”. Shooting Star Chase is a not-for-profit organisation, dedicated to caring for babies, children and young people with life-limiting conditions and their families. The support provided is available 365 days a year and the care service includes short breaks, Hospice at Home, day care, end-of-life care, bereavement care and a range of therapies.

SMI has an ambitious target to support the Charity with a variety of events to help reach our target.

www.smigroupuk.com

Respect We strive to develop our people to use their passion, potential and ingenuity to deliver fi rst class service and make a diff erence.

TrainingAll members of the team receive ongoing training to help them develop and fulfi l their potential, both personally and professionally.

Career ProgressionWe have an eye for talent and we look to provide the guidance and opportunities that harness that talent.

PensionsWe care about our employee’s futures beyond their time at SMI. We have been providing workplace pensions for more than 10 years and we off er favourable schemes for regular savers within our organisation.

30

RewardsGood performance is rewarded throughout the organisation and generous bonus schemes are based on individual, team and company performance.

MeetingsThe opinion of the entire workforce is valued at SMI. Every staff member is encouraged to speak freely with new ideas and suggested improvements. Regular meetings take place to allow the entire team to have a voice.

Our people are an integral part of our organisation. Our fantastic staff retention rate is helped by our commitment to:

Our People

31

Pride in Our WorkplaceThe SMI team take great pride in their work environment. From the car park to the warehouse and offi ces, the environment is clean and well organised. This ensures that goods remain in excellent condition; it allows for clear thinking; and it makes SMI a positive, productive and motivational place to work.


Our expertise is derived from partnering sector leaders

Our Clients


OcadoOverview

10,000Staff

2014Partnership since

20Delivery locations

Case Study

www.smigroupuk.com

Costing approximately £230 million, and employing over 2300 staff, Ocado’s newest Customer Fulfilment Centre is a truly ground breaking nationwide distribution hub.In fact the Dordon CFC is responsible for the picking, packing and transportation of a staggering 180,000 supermarket trolleys a week.

SMI has designed, produced and delivered over 14,000 bespoke Ocado tee shirts, polo shirts, sweatshirts, fleeces and warehouse

Ocado

chill coats for the Dordon fulfilment centre. We have also created a bespoke uniform ordering portal for the company, whereby uniform orders (in a huge variety of sizes) can be placed online and delivered to Dordon just 48 hours later.

Ocado are delighted with SMI’s proactive approach to supplying best and bespoke product alongside faultless customer service, and we trust our partnership continues for many years to come.

Just 20 miles North East of Birmingham is the world’s largest and most sophisticated ‘grocery store’.

35

Ocado partnered with SMI in 2015 to manufacture, stock and

deliver bespoke uniforms for Ocado employees. It was important we

selected a supplier that was the right fit for the Ocado business and I’m pleased to confirm that two years down the road SMI have met our

expectations and beyond. The product quality cannot be

faulted and with their advanced online man-pack portal and reliable

delivery service SMI offer the perfect solution. I would not hesitate in

recommending the company.

Manager,Ocado Group Plc

""

36

BrakesOverview

10,000Staff


80 Delivery locations

Case Study

www.smigroupuk.com

Operating in numerous countries including the UK, Ireland, France and Sweden, Brakes employs over 10,000 members of staff at close to 80 different locations.

Partnering with SMI as sole supplier for the last four years has ensured that all Brakes’ non-branded PPE, high visibility clothing and branded workwear items are delivered on time and on budget to every single one of these 80 locations.

Brakes Group

Customer relationship is crucial to the partnership. At SMI’s regular review meetings, Brakes are kept informed of any new advancements in PPE products, ensuring their staff are kept as safe and comfortable as possible.

Brakes’ revolutionary products and food service solutions also demand superbly efficient delivery of workwear and PPE. SMI make this possible by delivering orders within 24 hours, thereby ensuring Brake’s Group continues to be highly regarded by its employees too.

As a leading supplier to a huge number of Europe-wide catering and hospitality companies, the Brakes Group is renowned for their outstanding passion for innovation, quality and service.

37

SMI is our Group preferred supplier of workwear and uniform.

The company provides our business with an excellent range of quality garments, prompt deliveries and

great customer service. I would not hesitate to recommend

SMI to other companies.

Procurement Manager, Brake Bros Limited

"

"

www.smigroupuk.com

TC FMOverview

5000Staff


1500Delivery locations

Case Study


This knowledge has, in turn, enabled TCFM to extend their service off ering into the delivery of integrated FM services, becoming trusted partners for their valued clients in over 5500 locations across the UK. TCFM is renowned for providing genuine peace of mind to all their clients and it is this guarantee of excellence that has won them the most coveted of industry awards year after year.

TC FM

SMI is delighted to have been sole supplier of TCFM’s workwear, safety footwear and PPE items for over 10 years now, delivering consistently excellent products to over 1500 diff erent locations within just 24 hours of an order being placed.

Fifty years’ experience of delivering cleaning and security for some of the UK’s largest blue chip companies means that TCFM has some of the most in depth sector knowledge available.

39

I have worked with SMI as our main supplier for the last 4 years now. I

cannot speak too highly about the staff I speak to on a regular basis, they are always very helpful and polite, giving

the impression that nothing is too much trouble. Orders are processed swiftly and even when new contracts are honoured to us they always do their best to ensure everything is delivered on time without

any problems.

We believe along with the prices being extremely competitive, the quality is also

impressive and even after numerous washes the colour stays the same and the

garments hold their shape well. I would recommend SMI without hesitation and

wish them all the best in their future progressions.

Procurement Assistant, TC FM

""


G4SOverview

55,000Staff


450+ Delivery locations

Case Study

As G4S is the largest outsourcing company in the UK and Ireland - responsible for supporting crucial public service providers such as hospitals, schools and prisons - it is vital that all the company’s PPE is delivered on a guaranteed 24 hour turnaround.

That’s why SMI have been G4S’ sole supplier of safety footwear and PPE equipment for over eight years now. A promise to meet these delivery needs and furthermore exceed G4S expectations has led to contract renewal time and again.

G4S

In order to notify G4S of any new products that have come onto the market, regular review meetings are held at G4S sites. These meetings also allow SMI to keep in touch with G4S’ dynamic objectives and business ambitions - enabling a partnership approach that really works.

G4S are specialists in the provision of security products, services and solutions. With 55,000 employees working in over 100 offi ces the company is one of the globe's leading integrated security providers.

41

SMI has provided an excellent service to G4S. They did a

particularly excellent job in helping us provide goods for the London 2012 Olympics and were praised

highly for their hard work and commitment at this time.

Procurement Manager,G4S

"

"


Case Study

www.smigroupuk.com

YorwasteOverview

500Staff


25 Delivery locations

With an in-house waste processing solution, they manage over half a million tonnes of waste per year and carry out 550,000 collections. In addition, Yorwaste provide green waste composting, wood recycling, liquid waste treatment (including gulley and sweeper wastes) and renewable energy generation.

Yorwaste.

SMI won Yorwaste’s tender for all workwear and PPE for their 500 staff. One of the reasons Yorwaste chose to partner with SMI, is the fact that SMI have developed a number of Rokwear products for the waste industry which means that Yorwaste have access to some of the most innovative new products on the market at a much lower cost than is typically available from other providers.

Yorwaste is a waste collection company owned by North Yorkshire County Council and City of York Council.

43

SMI has provided Yorwaste with workwear and PPE for the past 4 years

and they have provided a first class service. The quality of the clothing that they provide under the Rokwear band has been high quality and good value gaining praise from the more difficult members of the workforce. Deliveries

are quick and efficient backed by a strong customer service and accounts

team. Yorwaste has been particularly impressed with the web based ordering

process which is simple and intuitive to use. SMI has worked hard to offer

solutions to our changing demands and when an issue does arise they resolve it

as quickly as possible.

I would highly recommend SMI to anyone looking for the provision of PPE and

work wear.

Head of Continuous Improvement and Business Support,

Yorwaste

""


ThurrockCouncilOverview

400Staff


3Delivery locations

Case Study

www.smigroupuk.comwww.smigroupuk.com

Over the past seven years SMI has consistently ensured that all Thurrock Borough Council core items are held in stock so that staff are able to access the products they require at extremely short notice.

SMI’s supply performance is re-evaluated on an ongoing basis every two years, and on each of these occasions SMI have had their contract renewed.

Thurrock Council

Bi-monthly review meetings between SMI and Thurrock Borough Council ensure that any new, innovative PPE products are considered for Thurrock core stock, and these meetings also give Thurrock the opportunity to raise any queries or concerns.

Thurrock employees receive all PPE items just 24 hours after their original order has been placed, ensuring that Thurrock Borough Council continues to run as smoothly as possible with any downtime kept to a minimum.

SMI is proud to deliver crucial PPE, Workwear and Corporate Wear to Thurrock Borough Council – a local authority that supports its community in a huge variety of ways.

45

Having worked closely with SMI over the last 7 years, I have seen the company grow

in exciting ways. The introduction of their online ordering system has facilitated

excellent order placement, as well as giving us the opportunity to run reports of our

spend and product usage. SMI have always provided clear communication and support

when we are sourcing stock and non-stock items. The quality of the Rokwear brand

clothing and footwear is high, with proof of longevity and durability to operations in the field. SMI's attention to detail and willingness

to help (at any time) has also allowed us to concentrate on our work and provide a quality product to our internal clients. I

would recommend SMI to anyone - it really is a pleasure to work with a company who

values us and the work we do.

Stores Manager, Thurrock Borough Council

""

"Menzies Aviation London Heathrow has just started to work with SMI , The support and personal service that SMI deliver on a daily basis is second to none and I consider them as a true partner for our success in providing good quality uniform. They consistently provide updates and off er solutions to identifi ed improvements that can be made to give what the staff need in their uniform. I would highly recommend SMI for their professional approach and attention to detail which without doubt makes them a market leader in their fi eld.”

"We have been dealing with the SMI group for 11 years now with full uniform and safety shoes for our drivers and warehouse staff at our 10 sites. I have always found them helpfully and willing to go the extra mile to supply us everything that we require. The orders are always on time and the quality of the uniform is always fi rst class."


Put Your Trust In Us

"From our perspective SMI's online ordering system is so simple. Just click and order, print off the confi rmation, and check against the order when it arrives (which is normally about a week later, so a good turnaround too). Quality is good which keeps the drivers happy - and if they are happy then my job gets a little bit easier!"

We are proud of our customer relationships

47www.smigroupuk.com

One of the UK’s leading suppliersof Branded Workwear & PPE

www.smigroupuk.comSMIworkwear SMI Workwear & Safety

UK Corporate Head Office

Corporate HouseKings Road Business Park

Haslemere, Surrey, GU27 2QH

[email protected]

UK National Distribution Centre

Unit 10Kites Croft Business Park

Fareham, Hampshire, PO14 4LW

[email protected]

UK Midlands Office

Berrington HouseBerrington RoadLeamington Spa,

CV31 1NB

[email protected]

T: 01428 658333 F: 01428 658222

smi corporate brochure v9 - smi group€¦ · smi work directly with your health & safety and...

Documents