smarttap™ call recording solution with audiocodes cloudbond 365 product. integration with...

Release Notes

AudioCodes One Voice™ for Microsoft® Skype for Business

SmartTAP™ Call Recording Solution

Version 3.2.0

Release Notes Contents

Version 3.2 3 Call Recording Solution

Table of Contents 1 Introduction ......................................................................................................... 7

1.1 About SmartTAP ...................................................................................................... 7 1.2 Main Features and Capabilities ................................................................................ 8

2 New Features in Version 3.2 ............................................................................... 9

3 Issues Resolved in Version 3.2 ........................................................................ 11

4 Known Issues in Version 3.2 ............................................................................ 15

5 Historically Resolved Issues ............................................................................ 17

SmartTAP

Release Notes 4 Document #: LTRT-27141

List of Tables Table 3-1: Issues Resolved in Version 3.2 ............................................................................................. 11 Table 4-1: Known Issues in Version 3.2 ................................................................................................. 15 Table 5-1: Historically Resolved Issues ................................................................................................. 17

Release Notes Notices


Notice This document describes AudioCodes' SmartTAP call recording solution. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents as well as software files can be downloaded by registered customers at http://www.audiocodes.com/downloads.

© Copyright 2016 AudioCodes Ltd. All rights reserved.

This document is subject to change without notice.

Date Published: September-15-2016

Trademarks ©2016 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

WEEE EU Directive Pursuant to the WEEE EU Directive, electronic and electrical waste must not be disposed of with unsorted waste. Please contact your local recycling authority for disposal of this product.

Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner. For more information on how to buy technical support for AudioCodes products and for contact information, please visit our Web site at www.audiocodes.com/support.

Abbreviations and Terminology Each abbreviation, unless widely used, is spelled out in full when first used.

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http://www.audiocodes.com/support

SmartTAP


Document Revision Record

LTRT Description

27141 Initial document release for Version 3.2.

Software Revision Record

Release Version Release Date

3.2.0 GA 9/9/2016

3.1.0 GA 3/4/2016

3.0.1 CU2 2/4/2016

CU1 12/10/2015

GA 10/19/2015

3.0.0 GA 9/24/2015

2.7.1 CU 11 9/21/2015

CU 10 7/31/2015

CU 9 7/21/2015

CU 8 6/29/2015

CU 6 5/18/2015

CU 5 5/8/2015

CU 3 5/1/2015

CU 2 4/24/2015

GA 2/13/2015

2.7.0 CU 3 1/28/2015

CU 2 1/23/2015

CU 1 1/21/2015

GA 12/19/2014

2.5.0 GA 7/18/2014

Documentation Feedback AudioCodes continually strives to produce high quality documentation. If you have any comments (suggestions or errors) regarding this document, please fill out the Documentation Feedback form on our Web site at http://www.audiocodes.com/downloads.

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Release Notes 1. Introduction


1 Introduction This document lists new features, resolved issues and known issues in AudioCodes SmartTAP Version 3.2.

1.1 About SmartTAP AudioCodes' SmartTAP for Microsoft Skype for Business is a certified and secure call recording solution that enables the recording of key business interactions within a Microsoft Skype for Business environment. SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments. SmartTAP is an enterprise-wide compliance and liability recorder. Though most recorders in the market focus on Contact Center features, SmartTAP is deployed across the enterprise to capture calls, either on-demand or, in some cases, full time, when calls about compliance and liability occur more frequently. With an integral Skype for Business recording toolbar, enterprise users can record with SmartTAP anywhere and anytime they are on Skype for Business calls. SmartTAP can initially be deployed on a small scale and be scaled up to support many thousands of users using the product’s linear scalability feature.

SmartTAP


1.2 Main Features and Capabilities SmartTAP provides the following main features and capabilities: Certified call recording solution for Microsoft Skype for Business No conferencing resources required Full support for the Microsoft RTA codec Remote branch survivability with buffering technology A simple, easy-to-use centralized management web based interface. Multiple call search criteria and filtering with customizable display of results Live call monitoring and quality management

Release Notes 2. New Features in Version 3.2


2 New Features in Version 3.2 SmartTAP Version 3.2 offers the following new features: Recording of Microsoft Skype for Business instant messages (IM). A user may be

assigned to an IM only, or IM and Audio recording profile. A powerful full text search capability enables searching conversations or messages containing defined strings. • Recording of peer-to-peer IM sessions. • Persistent chat and IM conferences will be supported in a future release.

Recording of calls between a user and an external call party (which doesn’t belong to the corporate domain).

Enhanced Announcement Server capabilities: • Playing announcements to external call parties (PSTN, Federated, caller, or

callee). • Playing Music on Hold (MoH) to agents while the answering external party is in

an announcement session. • Enabling external parties to give consent to record calls or to opt for a not

recorded call, using a basic interactive voice response (IVR), for example: “This call may be recorded for quality assurance purposes. Press 1 to accept, press 0 to continue without recording.”

• Text-to-speech support in 26 languages. Call's media storage by geographical location. Multi-language support for pre-defined user attribute values. Call Expiration date included in the metadata of calls. Integration with AudioCodes CloudBond™ 365 product. Integration with AudioCodes Skype for Business Cloud Connector Edition (CCE)

products.

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Release Notes 3. Issues Resolved in Version 3.2


3 Issues Resolved in Version 3.2 The table below lists SmartTAP issues resolved in Version 3.2.

Table 3-1: Issues Resolved in Version 3.2

Release Ver. Issue ID Severity Description

3.2.0 GA 6719 High For installations using RDD, a connection failure between the Application Server and Communication Server may result in some lost recordings.

3.2.0 GA 6655 Med SIP calls with multiple invites are not being released properly, causing licenses to run out. "Quota Exceeded" alarm is then generated, leading to calls not getting recorded.

3.2.0 GA 7304 Med While performing an upgrade of the Lync Plug-in for a version older than SmartTAP 3.1.0, calls might fail to connect during a two minute period.

3.2.0 GA 6979 High Targeted calls being forwarded in Skype for business or Lync environment have missing call record for the 'forwarding' party. This fix includes a change to the Lync state machine file in Call Delivery.

3.2.0 GA 7280 High Garbled audio is present in some recordings involving Skype-for-Business 2016 clients.

3.2.0 GA 7219 Low The Announcement Server service no longer has to be started manually after an upgrade.

3.2.0 GA 6927 Critical A failure of one of the NIC teaming interfaces to start may cause an outage in recording the media.

3.2.0 GA 6916 Med Fixed an issue in SIPREC integrations when recording call transfer scenarios handled by SBC version 7.00A.046.003 or later.

3.2.0 GA 6127 Med Added input validation for "User Base Context", "Group Base Context", and "Security Group Base Context" fields under LDAP.

3.2.0 GA 7118 Critical For AES Integrations, recording stops after loss of communication to Avaya AES, and is not reestablished.

3.2.0 GA 7245 Med SmartTAP services were changed to the "Delay Start" option in the Service Manager to avoid service start-up failures upon reboot after Windows Updates are applied.

3.2.0 GA 7265 Critical For Skype for Business integrations, targeted calls may get disconnected if one endpoint adds video to the session and the other endpoint is not video-capable.

3.2.0 GA 7012 Critical For Skype for Business integrations, targeted calls may get disconnected if both endpoints add video at the same time.

3.2.0 GA 7008 High On startup, the Lync Plug-in service may prevent calls from being recorded for up to five minutes. Fixed to use the default of five seconds.

3.2.0 GA 7093 High Some registration errors of Avaya extensions caused SmartTAP AES integration stop recording the extension. This is fixed by retrying the registration for the extensions

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that failed.

3.2.0 GA 6850 High Calls may get stuck in the recording state if they last longer than two hours.

3.2.0 GA 6989 Med Added support for HDX clients in the Skype for Business and Lync integrations.

3.2.0 GA 7074 High SmartTAP Media Proxy solution might cause a call establishment failure when one of the endpoints publishes multiple media IP addresses and one of those is not routable in the network.

3.2.0 GA 7078 7080 7167 7050

Med Added a custom installation option to various SmartTAP installers that were missing this feature.

3.2.0 GA 7092 Med If the DMCC service on the AES server goes down, the SmartTAP AES Adapter would reconnect, but it re-register for the same extensions, causing duplicate call records.

3.2.0 GA 7094 High If DMCC service and SmartTAP AES Adapter service are starting up at the same time, the AES Adapter can fail to connect. The AES Adapter will now retry the connection periodically until it succeeds.

3.2.0 GA 7097 High Some AES users were never recorded if the SmartTAP AES Adapter was not connected to the AES Server. This is fixed by sending targeting to the AES Adapter regardless of the connection status with the AES Server.

3.2.0 GA 7102 Med The alarm that indicates when Call Delivery resumes its connection with the Lync Plug-in was not always being sent.

3.2.0 GA 7103 High A limit on the maximum number of AES extensions that can be targeted was removed.

3.2.0 GA 7260 Critical Targeted calls answered by Lync 2010 clients may be disconnected.

3.2.0 GA 6836 Critical For Skype for Business integrations, when adding video to an existing call, the call may be disconnected.

3.2.0 GA 7111 High Peer-to-peer video calls were getting dropped or experienced poor quality on systems using Media Proxy. A configuration parameter was added to the Lync Plug-in component to optionally allow video to be routed through the Media Proxy, but to disable that routing by default.

3.2.0 GA 7112 Med Changes to recording profiles added to audit trail.

3.2.0 GA 7115 High For AES integrations, call records are marked as “Abandoned” instead of “Normal” for outgoing calls when the answering party cannot be found.

3.2.0 GA 7285 Med LDAP users targeted for recording were not getting their LDAP attributes persisted in the SmartTAP database. This results in the data being lost if the user is subsequently deleted from LDAP.

Release Notes 3. Issues Resolved in Version 3.2



3.2.0 GA 7119 High Conference calls involving Polycom VVX phones are not recorded when SmartTAP is configured for Edge Mode.

3.2.0 GA 7124 Med Some Avaya AES calls are shown as remaining in the “Active” state on the User Status web page, even after the call has completed.

3.2.0 GA 7125 7127 7128 7236

High Improved support for recording Lync mobile clients.

3.2.0 GA 7148 Critical For Avaya AES integrations, if SmartTAP is upgraded from a version before 3.0, no recordings can be made because Call Delivery's configuration is incomplete. Call Delivery-AES also will not be able to send traps.

3.2.0 GA 6406 High For SIPREC integration, when using an AudioCodes gateway, calls may hang and not get recorded.

3.2.0 GA 7058 Critical Targeted calls on Skype for Business systems configured for monitoring mode were not recorded. They appeared as hung calls on the SmartTAP GUI.

3.2.0 GA 7175 High A non-targeted user may fail to join a conference when it is invited into a conference by a targeted user.

3.2.0 GA 7174 High For Skype for Business integrations using Announcement Server, calls transferred after the announcement is played may not be recorded in systems using a Front End pool with multiple Front End servers.

3.2.0 GA 6959 High Skype for Business Video Conference may fail when SmartTAP is deployed with Media Proxy solution in multi-site environments.

3.2.0 GA 7169 Med For 3-way conference calls in AES integrations, SmartTAP shows an extra digit in the "Called Party' field of the call record.

3.2.0 GA 7168 High If LDAP mapping for user name, extension, or SIP URI are incorrect, SmartTAP GUI may return a page loading error immediately after logging in.

3.2.0 GA 7201 Med LDAP user names that include a forward slash (/) were causing errors when trying retrieve the associated resources using REST APIs.

3.2.0 GA 7165 High Video conferencing was failing when SmartTAP is configured in Edge Mode.

3.2.0 GA 7046 High Application Servers set up for HTTPS only would be unable to provide targeting data to Call Delivery, resulting in no recordings.

3.2.0 GA 6948 High The Lync Plug-in service was fixed so that it will not crash if the Skype for Business Front End service goes down. Instead, it will periodically try to reconnect.

3.2.0 GA 7043 Low On the SmartTAP GUI, the Audit Trail and Alarm History pages have been updated to validate that the start and end dates are in the correct order.

SmartTAP



3.2.0 GA 7247 Med Accessing the "/targets/info" resource from REST may return a 500 error for some targets because certain characters are required to be escaped.

3.2.0 GA 7251 Critical Targeted Skype for Business calls may get disconnected when simultaneous ring is configured to ring a PSTN number, but a non-PSTN client answers the call.

3.2.0 GA 7253 High Frequent disconnects between Call Delivery and Media Proxy causing parts of the recordings to be lost.

3.2.0 GA 7036 Critical If the DMCC service on the AES server goes down, AES Adapter would fail to reconnect.

3.2.0 GA 7203 High Some audio recordings may be unsynchronized.

Release Notes 4. Known Issues in Version 3.2


4 Known Issues in Version 3.2 Following are the known issues in the SmartTAP version 3.2 release:

Table 4-1: Known Issues in Version 3.2

Release Issue ID Severity Description

2.2.0 5082 Low The Audio Player does not allow playback to continue after fast forwarding beyond 200 minutes into the recording.

2.5.0 6038 Low Creating a Certificate Signing Request with the exact same Alias name does not create a new request and the associated 'filename.csr' is 0 KB. Each CSR request must have a unique Alias name.

3.0.0 6520 Low The SmartTAP GUI does not allow the ‘User Attribute Description’ field to be more than 45 characters.

3.1.0 7023 Low When uploading an image file to GUI, if the file is too large, the error message reports the wrong reason for the failure.

3.1.1 7179 Med The end of an audio recording for AES calls can have poor quality for outgoing calls.

3.1.1 7170 Med Calls on hold might show an extra extension for the "Called Party" in AES integrations.

3.1.1 7178 Med For Lync Integrations, a very brief segment of “music on hold” can be recorded when a call has been picked up after being parked.

3.2.0 7275 Med REST API does not support retrieving or deleting call tags.

3.2.0 7324 7328

Med During an upgrade of the Application Server and Communication Server, the installers may mistakenly stop and ask the user to choose between a “Complete” or “Custom” installation. This should only occur during a fresh install. If the component was installed to a custom location, make sure the correct location is still set in the “Custom” dialog box.

3.2.0 7342 Med The consent information for outbound IVR calls is missing from the call metadata.

3.2.0 7332 High For integrations with CloudBond 365, targeted online users are not recorded. Online users are users that are registered to the Microsoft cloud.

3.2.0 7346 High The Communication Server Service must be restarted after installing it in a distributed environment. This ensures that certain database tables are installed properly before calls can be recorded.

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Release Notes 5. Historically Resolved Issues


5 Historically Resolved Issues The table below lists the historically resolved issues.

Table 5-1: Historically Resolved Issues

Release Version Issue ID Severity Description

3.1.1 GA 7065 Low The behavior of the “back” button in the CS installer is corrected. Dialog windows now proceed in the correct order going forwards and backwards.

3.1.1 GA 7033 Med The announcement message generated by the Announcement Server was not recorded if SmartTAP 3.1.0 CU1 is installed. A new state machine file for Call Delivery (Hpx.scxml) resolves this.

3.1.1 GA 6996 Med Fix for Announcement Server installer: Announcement Service will now restart automatically after an upgrade.

3.1.1 GA 7052 Med Fix for Media Proxy installer: configuration was being corrupted during an upgrade.

3.1.1 GA 7040 Med Fix for Lync Plug-in installers: configuration was corrupted when no Media Proxy or Announcement Server IP Addresses are entered as input during installation.

3.1.1 GA 7049 High Added support for a custom installation path to the following install programs: Communication Server, Media Proxy, Announcement Server, Lync 2010 Plug-in, Skype-for-Business Plug-in.

3.1.1 GA 6990 High Added support for HDX clients in the Lync Plug-in.

3.1.1 GA 7045 High Added support for HTTPS for Call Delivery to communicate with the Application Server.

3.1.0 GA 6883 6691

High Recordings can be a few seconds short under high recording loads.

3.1.0 GA 6579 6567

Med Silence is recorded for calls with a Citrix Lync client participant.

3.1.0 GA 6493 High The Media Server component might crash when RED media packets fail to decrypt.

3.1.0 GA 6378 High Poor audio quality recordings occur when the media is transmitted over large MSRTA packets.

3.0.1 CU2 6902 High Security updates for JBoss in the Communication Server.

3.0.1 CU2 6904 High For some calls with early media, decryption errors result in a bad recording.

3.0.1 CU2 6905 Med Incorrect configuration data can cause a crash in CD-IP when using Media Proxy.

3.0.1 CU2 6933 High Inter-pool calls fail to record when Lync optimizes the SIP message path to skip over the Lync Front End that the user is homed to.

3.0.1 CU1 6848 High Calls may get stuck in the recording state if they last

SmartTAP



longer than two hours.

3.0.1 CU1 6843 High Connection alarms between Call Delivery and Media Proxy, due to spurious connection resets.

3.0.1 CU1 6841 Med Connection alarms between Call Delivery and Application Server, due to premature timeouts.

3.0.1 CU1 6780 High Added support for Skype for Business to Announcement Server.

3.0.1 CU1 6827 High Username not being parsed correctly for SIPRec is causing a malfunction.

3.0.1 CU1 6826 High CD-SIPRec can malfunction if it does not receive a SIP Ack request from the gateway after the 200 OK response to the initial Invite.

3.0.1 CU1 6829 Med Call recording may hang for 24 hours if transferred to voice mail before hanging up.

3.0.1 CU1 6809 Med The e-mail notification recipients list shows LDAP recipients in non-recipients list.

3.0.1 CU1 6833 High After upgrading CD-IP from a version earlier than 3.0 and adding Media Proxy, CD-IP cannot collect media from calls traversing the Media Proxy.

3.0.1 GA 6707 Critical Search while selecting a non-targeted user showed records for other targeted users.

3.0.1 GA 6640 High Calls were not recorded in Cisco Target by Extension mode (the mode supports only basic call scenario recordings).

3.0.1 GA 6718 Med No media is recorded for a Media Proxy call when configured to record Lync and another IP integration.

3.0.1 GA 6764 High For SmartTAP systems with Media Proxy enabled, video calls in a Skype-for-Business platform will fail to connect when using an AudioCodes IP phone.

3.0.1 GA 6732 High Call Tagging in SmartTAP 3.0 on a Lync Client Window Extension was not functioning correctly.

3.0.1 GA 6750 High Calls to a federated conference server fail when recording using Media Proxy.

3.0.1 GA 6766 Critical Incoming PSTN calls are not recorded when using Media Proxy solution in a Skype-for-Business environment.

3.0.1 GA 6702 High CD-IP failed to record SIP calls in a Lync + SIP (Target by IP) CD-IP configuration.

3.0.0 GA 6583 Med Installer now automatically removes old tools from a previous version.

3.0.0 GA 6437 Med Delete users will no longer show up in a group unless you click the checkbox to show deleted users.

3.0.0 GA 6436 Med Status page now only displays recorded users.

3.0.0 GA 6427 High SmartTAP installer will no longer overwrite CD-IP state machine files.




3.0.0 GA 6404 Med Group management and changes now tracked in Audit Trail.

3.0.0 GA 6390 High Fixed PowerShell script used during installation of firewall rules to prevent leaving unrestricted access after the script is complete.

3.0.0 GA 5455 Med Resolved issue where sort order was affected if a target was removed.

2.7.1 CU 15 6954 Med Performance improvements in the Application Server when searching for calls.

2.7.1 CU 15 6955 Med The Trigger Time field was not being set for Record-on-Demand and Save-on-Demand recordings.

2.7.1 CU 15 6961 Med Removed deprecated version of user status page: /monitor/user_status.jsf

2.7.1 CU 14 6952 High Team calls that have been forwarded from two non-targeted users and then subsequently abandoned may cause subsequent calls to record silence for users targeted in the original team call.

2.7.1 CU 13 6900 High Security updates for JBoss.

2.7.1 CU 13 6888 Med Call Search generates an error message if the redirected call ID is the same as the current call ID.

2.7.1 CU 13 6889 Med For Avaya AES systems, the wrong call ID was being set for redirected messages.

2.7.1 CU 13 6890 Med For Avaya AES systems, the User Status page still shows the call for the previous user after the call is transferred to another user.

2.7.1 CU 13 6907 High Trying to record with Record-On-Demand after a call is transferred does not function.

2.7.1 CU 12 6887 High One side of Lync recording has silence in the beginning of the recording due to decryption errors during early media.

2.7.1 CU 11 6706 Critical Fixed a race condition which may result in 10 seconds of missing audio in recordings for transferred calls.

2.7.1 CU 11 6676 High Resolved issue where encryption may fail, resulting in corrupted media.

2.7.1 CU 11 6661 High Resolved the issue of Jitter Buffer corruption under heavy call volume.

2.7.1 CU 10 6610 High Resolved issue where Skype for Business / Lync calls for targeted users, sent to voicemail, were rejected during media negotiation.

2.7.1 CU 10 6618 High Call Delivery fails to find provisioning for incoming PSTN calls with the Cisco Skinny protocol.

2.7.1 CU 9 6572 High Call Records for Polycom phone on external network contain no audio.

2.7.1 CU 9 6585 Critical One side of Skype for Business / Lync recording has bad audio due to receiving SDP after the call was answered, related to when more than one end point

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receives the same call.

2.7.1 CU 9 6557 High Previously, when clicking live monitoring, there was no buffering or playing. It remained in READY state.

2.7.1 CU 8 6523 High The SmartTAP Call Delivery service consumes additional recording licenses when configured to record Avaya and Lync concurrently.

2.7.1 CU 6 6459 Critical Fixed recording issue between two internal Skype for business clients that were upgraded from Lync 2013 clients.

2.7.1 CU 5 6451 High Fix to Media Server for RED packet containing CN or DTMF.

2.7.1 CU 3 6443 Med Previously, with Polycom phones, 3-4 seconds of the beginning of the call were missed.

2.7.1 CU 2 6425 Med Parsing issue with SIP URI. Corrected issue involving upper case SIP URI.

2.7.1 CU 2 6421 Critical Introduced in SmartTAP 2.7, resolved issue with SmartTAP Media Server not releasing resources.

2.7.1 CU 2 6417 Critical Introduced in SmartTAP 2.7, corrected issue where SmartTAP was falsely consuming licenses and incorrectly reporting Quota Exceeded.

2.7.1 CU 2 6415 Critical Introduced in SmartTAP 2.7, corrected issue where SmartTAP was falsely consuming licenses in a Microsoft Lync environment.

2.7.1 CU 2 6409 High Resolved issue with incorrect license consumption with Microsoft Lync Team / RGS calls.

2.7.1 CU 1 6385 High Fixed issue with SmartWORKS service that prevented a user’s calls from returning Appear as stuck call in GUI.

2.7.1 CU 1 6352 Med Resolved issue with SmartWORKS crashing the service due to incorrect cleanup of session resources when returning to idle recording state.

2.7.1 GA 6310, 6295

Critical Resolved issues with out-of-sync audio on playback.

2.7.1 GA 6291, 6240

Critical Fixed user validation failure on timeout (20 minutes) when the same user opens multiple sessions to SmartTAP and logs out of one.

2.7.1 GA 6292 Critical When trying to play recordings, the Media Player issues an ‘IOException’ error message. This happens when some of the media files that make up the call are missing. The problem was caused by very short SIP Dialogs associated with the call.

2.7.1 GA 6294 High Fixed a failure with the Communication Server upgrade in the case when the media path contained a comma.

2.7.1 GA 6297 High Fixed an issue with LDAP users still shown as Non Members of a group after being added to the group.




2.7.1 GA 6299 High Fixed an issue that was preventing the session timeout dialog box from appearing after the timeout period expired in the User Status (target_status.jsf) page.

2.7.1 GA 6306 Med Fixed an issue with recording Lync calls traversing AudioCodes' SPS (SIP Phone Support).

2.7.1 GA 6308 Critical Fixed a Concurrent Modification Exception when multiple users access SmartTAP.

2.7.1 GA 6314 Med Dialog windows on the web interface can no longer be moved behind the address bar, where they can get stuck.

2.7.0 CU 3 6308 Critical Resolved the issue of multiple user access requests to the SmartTAP UI causing an exception error.

2.7.0 CU 2 6304 High Call search within a finite time window takes too long to return results. Problem introduced in 2.7.0.

2.7.0 CU 1 6287 High Call search query performance improved.

2.7.0 GA 5737 Low Fixed the issue of not displaying the player in the User Status page after clicking the live monitoring button.

2.7.0 GA 5883 Low Resolved an upgrade issue that prevented HTTPS certificate configuration from being maintained.

2.7.0 GA 5977 Medium Fixed the calculation of storage statistics under the System tab.

2.7.0 GA 6028, 6174

High Updated the JBOSS version to overcome known security issues.

2.7.0 GA 6067 High SmartTAP using Lync with Media Delivery on the Edge server can now be configured in conjunction with Nortel (configured for port mirroring).

2.7.0 GA 6073 Low Removed Targeting by MAC address with CD-IP.

2.7.0 GA 6074 Low Removed MAX Recording duration from the GUI.

2.7.0 GA 6085 High Added 64-bit 1.7.67 Java to SmartTAP.

2.7.0 GA 6087 High Changed the Application Server installation program to install a full 64-bit version of the Application Server.

2.7.0 GA 6088 High Changed the Communication Server installation program to install a full 64-bit version of the Communication Server.

2.7.0 GA 6092 High Resolved issue to ensure that the Lync video portion of the call does not traverse the Edge Server.

2.7.0 GA 6093 High Added support for a list of master domains in the Lync plugin.

2.7.0 GA 6158 Low Fixed an HTTP 500 error reported if the Cancel button is pressed after successfully adding a user.

2.7.0 GA 6188 Critical Updated OpenSSL to fix the Heartbleed security flaw.

2.7.0 GA 6195 Critical Fixed poor recording audio quality for SIP BroadSoft - Call Transfer scenarios.

SmartTAP



2.7.0 GA 6204 Medium Added UdpServerClient tool to the build.

2.7.0 GA 6208 Critical Lync clients crash when receiving incoming calls from AudioCodes 440HD or 420HD phones with firmware version 2.7.

2.7.0 GA 6220 Medium Resolved a Live Monitoring issue with Mitel/prairieFyre queue calls.

2.5.0 GA 5742 High Fixed an issue with the Avaya implementation where the Call Delivery-AES may crash during startup.

2.5.0 GA 5849 Low Resolved an issue where a file downloaded from SmartTAP GUI occasionally has incorrect wave header lengths.

2.5.0 GA 5918 High Fixed an issue of call retention getting stuck in a loop, consuming 100% CPU.

2.5.0 GA 5932 High When Lync Front End server is unavailable and the plugin comes up later, the plugin does not connect to SmartTAP.

2.5.0 GA 5943, 5956

Medium Calls assigned to a retention policy with Keep Calls and Evaluations are never deleted, assuming that retention duration is greater than 0.

2.5.0 GA 5953 High In a ShoreTel environment, SmartTAP may miss recording in the case of an external call transfer test.

2.5.0 GA 5957 Medium Fixed the issue of LDAP users not showing security profiles and the groups to which they belong.

2.5.0 GA 5962, 5963

High SmartTAP response group calls show incorrect call details in Called / Calling fields.

2.5.0 GA 5980 High In rare cases, when a user account is modified, the preferences are not stored and cause an SNMP Exception.

2.5.0 GA 5981 High Fixed an issue that occurs with the Lync plugin when attempting to recover from an UNAUTHORIZED EXCEPTION when connecting to Lync RTC if credentials for the account used do not meet SmartTAP minimum requirements.

2.5.0 GA 5988 High Lync Response Group calling party field is incorrect with AGENT ANONYMITY enabled.

2.5.0 GA 5999 High Fixed a SmartTAP recording resource leak caused by a race condition in the software.

2.5.0 GA 6004 High An LDAP user with special characters in their name causes an application exception within SmartTAP.

2.5.0 GA 6015 High Optimized recording audio quality for some Avaya call scenarios.

2.5.0 GA 6017 Critical A Lync team call involving a large number of members causes a burst of call setup messages that may cause some of the related messages to be missed by SmartTAP, preventing the call from being recorded.




2.5.0 GA 6020 Low Fixed LDAP search for searching a login ID with special ASCII characters.

2.5.0 GA 5951 Medium Implemented LDAP paged results control. LDAP search query results are limited by page size. The default page size is 500.

International Headquarters AudioCodes Inc. 1 Hayarden Street, 27 World’s Fair Drive, Airport City Somerset, NJ 08873 Lod 7019900, Israel Tel: +1-732-469-0880 Tel: +972-3-976-4000 Fax: +1-732-469-2298 Fax: +972-3-976-4040 Contact us: www.audiocodes.com/info Website: www.audiocodes.com

Document #: LTRT-27141

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