smarter software for smarter governments

© 2009 IBM Corporation

Smarter Software for

Smarter Governments

Ashish Cowlagi

WW Offering Leader,

Government Industry Framework


On a smarter planet,

everyone is connected

to everything.

As a result, we’re all facing

- An explosion of data

- A hyper-connected society

- Increasingly demanding customers

- The push for relentless innovation


Enables leaders to better serve

citizens and businesses in a rapidly

changing world

Leveraging information to make better decisions

Anticipating problems to resolve them proactively

Coordinating resources and processes to operate effectively

To provide sustainable economic growth and enhanced quality of life

Infrastructure Human

Planning and Management


How is IBM software helping deliver better business outcomes? Massive investments, leading innovations

4

Segment pretax Income

IBM changed the mix of the business

Hardware/financing

42%

42%

16%

40%

37%

23%

25%

40%

35%

2000 2006 2009

Software Services

IBM investment has shifted the company toward software

• More than US$8 billion in acquisitions and US$9 billion in research and development (R&D) from 2007–2009

• US$20 billion in future acquisitions

• 53 software acquisitions since 2001

• 40 innovation centers, 80 R&D labs, 33,000 developers, more than 30,000 IBM Business Partners

• Focus on software solutions and business process transformation

• More than 2,500 government agencies around the world have selected business analytics solutions from IBM


As the world’s largest business software company, IBM is helping organizations of all sizes tackle their most important business challenges*

Information and analytics

People

Risk, security and compliance

Business integration and optimization

Product and service innovation

Business infrastructure and services

5


By providing clients with an incredibly rich set of capabilities

Business Analytics

Data Management

Big Data

Data Warehousing

Enterprise Content Management

Information Integration

and Governance

Turn information into insights

Deepen engagement with customers, partners and employees

Enable the agile business

Accelerate product and service innovation

Optimize IT and business infrastructure

Manage risk, security and compliance

Deliver enterprise mobility

Need Capabilities Need Capabilities

Social Collaboration

Unified Communications

Web Experience

Commerce

Enterprise Marketing

Management

Smarter City Operations

Mobile Development

and Connectivity

Mobile Management and Security

Business Process Management

Connectivity, Integration

and SOA

Application Infrastructure

Cloud and IT Optimization

Asset and Facilities Management

Enterprise Endpoint Management

Application Lifecycle Management

Complex and Embedded Systems

Enterprise Modernization

Identity and Access Management

Data Protection

Application Security

Infrastructure Protection

Security Intelligence and

Compliance Analytics


Application Infrastructure

Connectivity, Integration and SOA

Business Process Management

Improve business agility, optimize performance and reduce costs with a

flexible IT infrastructure, automating and interconnecting improved

business processes with applications and information.

Enable the agile business:

Full list of capabilities


Mobile Development and Connectivity

Mobile Management and Security

. Enable, manage and secure access to collaboration, business processes, and applications by mobile devices

Deliver enterprise mobility:



IBM capabilities Application Infrastructure

Connectivity, Integration and SOA

Data Management

Mobile Development and Connectivity

Web Experience

The All England Lawn Tennis and Croquet Club

needed to enhance the Wimbledon experience

for its fans at the venue.

They improved the Wimbledon mobile

application, guiding users to events using GPS

mapping and allowing users to watch real-time

tennis on any court, from anywhere in the venue.

The result was a 30% increase in Wimbledon

app downloads and 50% growth in multiple

page views.

Wimbledon

30% Increase in Wimbledon app downloads and 50% growth in multiple page views.

Deliver enterprise mobility:


Enterprise Content Management

Data Management Information Integration and Governance

Business Analytics

Data Warehousing

Improve decision-making, identify and understand trends

to reduce risk by accessing and analyzing enterprise data.

Turn information into insights:


Big Data


Innovative leadership in Alameda County transformed social services

Reducing benefits overpayment, improving appeals litigation, and increasing

productivity for 1,200 case workers

Initial focus – increase effectiveness of

social services case workers

Expanded to integrate all key social

services departments

Provides better service to clients, avoids

overpayments and detects fraud

High value results:

Average annual benefit: $24.7M

ROI: 631% with payback in 2 months

http://www.alamedasocialservices.org/public/index.cfm


Speed time-to-market for innovative products and applications by

integrating people, processes and tools across the life cycle, and

encouraging collaborative design, development and testing.

Accelerate product and service innovation:

Enterprise Modernization

Application Lifecycle Management

Complex and Embedded Systems





Enterprise Endpoint Management

Enhance business outcomes through automated asset management,

aligned business planning, improved service delivery, and enhanced

management of enterprise data volumes.

Optimize IT and business infrastructure:



IBM capabilities Application Lifecycle Management



Schiphol Airport needed to re-architect their

baggage handling processes in order to handle

more passengers.

The ability to trace any bag at any time

throughout the process – has yielded an 40%

increase in overall baggage handling capacity.

50M to 70M Bags handled every year

Schiphol Airport

Accelerate product and service innovation:


Application security Data protection

Identity and access management

Infrastructure protection Security intelligence and Compliance analytics

Manage risk, security and compliance:



Manage Risk, Security, and Compliance: Security Systems

Optimized

Security Intelligence:

Information and event management

Advanced correlation and deep analytics

External threat research

Role based analytics

Identity governance

Privileged user controls

Data flow analytics

Data governance

Secure app engineering processes

Fraud detection

Advanced network monitoring

Forensics / data mining

Secure systems

Proficient

User provisioning

Access management

Strong authentication

Access monitoring

Data loss prevention

Application firewall

Source code scanning

Virtualization security

Asset management

Endpoint / network security management

Basic Centralized

directory

Encryption

Access control Application scanning

Perimeter security

Anti-virus

People Data Applications Infrastructure Security

Intelligence


Social Collaboration

Unified Communications

Web Experience

Commerce

Smarter City Operations

Communicate and collaborate to share knowledge, anticipate

problems, coordinate resources and increase demand across

all channels.

Enterprise Marketing

Management

Deepen engagement with customers, partners and employees:



Public Safety

Investigate and Prevent Crime

Develop Insights

IBM Confidential

Crime

Information

Lead Generation

Content Temporal

Social Network Analysis

Geospatial

Adaptors

Unlock data

Facial Matching

Command and Control Collaborative Response

Standard Procedures

Local Law

Enforcement Tax Records

Risk and Threat

Situational Awareness

Crowd Detection

Dynamic Alerts Activity Reporting

Call Records

Vehicle

Registrations

Customs and

Borders

Cameras and

Video Systems

Content analytics to unlock

unstructured information

Predictive analytics to anticipate

change

Predictive analytics for actionable

insight on risk and threats

Analysis of social media data

Determine baselines then detect

anomalies and threats

i2

Adaptors

Trend and Pattern

User interfaces designed for tactical

and investigative roles

Respond to threats in real time

Present critical information

in the field

Allows for optimization of

data capture and entry

Initiate coordinate response

Biometrical

Associative

Present relationships and aliases

Associate physical descriptors

across all available information

Visualize incidents over time with

mapping and charting

Investigation

Unified view across agencies

Minimize disruptions due to

threats from public safety

Improve response time and

minimize life-threatening issues

Predict crime occurrences and

optimize resource deployment

DATA

ANALYTICS

APPS

Perimeter Alerts

Intelligence Visualization

Video

IBM

The combination of IBM leadership in Smarter Cities and i2 solutions provide

unparalleled capabilities for helping ensure Public Safety

Citizen


Outcome Management

Social Program Management

IBM Confidential

Data Warehouse

Provisioning

Workforce Optimization Verification

Eligibility

Calculations

Screening

Universal Access to Benefits and Services

Identification

Risk Life Events

Advanced Analytics

Statistical Analysis

Results Planning

Triage

Cúram

Content Management

Evidence

Payments

Service Transformation

IBM

The combination of IBM leadership in Smarter Cities and Cúram Software core solutions propel social program innovation

Integration Portal Assessment Enrollment

Rules

Practice leaders in social

services transformation

Analytics and tools for

business optimization

Personal outcome plans

built on best practices

Rapid implementation

with dynamic calculation

Application and data

integration Simple screening for

complex programs

© 2009 IBM Corporation 20

Next Generation Collaboration

PureEdge (2005) Secure xml e-

forms

BowStreet (2005) Development

tools for portals

Web Dialogs (2007) Online

meeting and collaboration

Net Integration Technologies (2008) Small business server

solutions

Outblaze Ltd. (2009) Hosted,

multilingual e-mail service

Lotus (1995) Collaboration

and productivity

Databeam (1998) Real

time and distance learning

Ubique (1998) Instant

messaging and chat

ONEstone (1999) Workflow

Pathware (1999) Web based e-learning

Aptrix (2003) Web content management

Service Management

Tivoli (1996) Centralized

systems mgmt

Unison (1997) Job

scheduling

DBMX (1997) Distributed

DB mgmt

Dascom (1999) Security

access control

SANergy (1999) Storage

mgmt

Accessible Software (2000) Mainframe systems

mgmt

Metamerge (2002) Directory integration

TrelliSoft (2002) Storage

mgmt

Access360 (2002) Identity mgmt

Think Dynamics (2003) Automated server

provisioning

Candle Corp (2004) Systems Mgmt & Monitoring

Cyanea (2004) Web

performance mgmt and monitoring

Isogon (2005) IT asset

mgmt

Collation (2005) Appl.-

centric views of cross-tier IT infrastructure

Micromuse (2005) Network mgmt

CIMs Labs (2006) Track resource usage across virtualized technology environments

Rembo (2006) Automatically install or upgrade OS on multiple systems

MRO (2006) Asset and

services mgmt

ISS (2006) Internet Security

Systems (software and services)

DORANA (2006) Software

asset mgmt

Vallent (2006) Network

performance monitoring and service mgmt for wireless

Consul (2006) Compliance

and security audit

Encentuate (2008) Identity

and access management software

FilesX (2008) Continuous

data protection/recovery

Intelliden (2010) Network

management

Big Fix, Inc. (2010) High-

performance enterprise systems and security management

Business Process Flexibility

Object Tech. (1996) Object technology

OpenOrders (2000) Order

management

CrossWorlds (2002) Business process Integration

Holosofx (2002) Business

process modeling and monitoring

Gluecode (2005) Open

source Java application infrastructure

DataPower (2005) Secure

application-level messaging and xml processing

Webify (2006) Industry-

specific SOA software

AptSoft (2008) Business event processing

InfoDyne (2008) High-

speed platforms and data feed connectors

ILOG (2008) Business

rules, visualization

Lombardi (2010) Business process management

Cast Iron Systems (2010) Cloud application

integration and SaaS

Software Lifecycle Management

Rational (2002) Team-

based, end-to-end development tools

Information Lab (2003) Development tool technology

Systemcorp (2004) Project portfolio mgmt

BuildForge (2006) Product development documentation

Watchfire (2007) Security

and compliance testing

Telelogic (2008) Development SW for complex embedded systems

Ounce Labs (2009) Application security and compliance

Information on Demand

KnowledgeX (1998) Complex

data mining

IW Manager (1998) Query

manager

Informix (2001) Distributed

Unix DBs

Tarian (2002) Record

management

CrossAccess (2003) Info

access to mainframe DBs

Green Pasture (2003) Compound document mgmt

Trigo (2004) Product info mgmt

Alphablox (2004) BI analytics

and alerts

FileNet (2006) Business

process and content mgmt

DataMirror (2007) Real-

time data integration

Princeton Softech (2007) Database archiving

and test data management

Cognos (2008) BI and

performance mgmt platform

Solid Information Tech (2008) Real-time, all-the-time

info access

Venetica (2004) Access/

Integrate unstructured info through SQL query

SRD (2005) Identity

resolution

Ascential (2005) Enterprise

data integration

DWL (2005) Customer data

integration and mgmt

iPhrase (2005) Adaptive

info delivery and discovery

LAS (2006) Multi-cultural

name recognition

Unicorn (2006) Enterprise

metadata mgmt

Exeros (2009) Data

relationship discovery

SPSS (2009) Predictive

analytics

Guardium (2009) Real-time enterprise database monitoring and protection

Initiate (2010) Data integrity

software

Netezza (2010) High-

performance analytics in data warehousing appliance

IBM Software Group – Acquisition snapshot

Software Solutions

Coremetrics (2010) Web analytics for marketing

DataCap (2010) Advanced capture technology

Sterling Commerce (2010) Cross-channel and

B2B solutions

Unica (2010) Marketing

automation

PSS Systems (2010) Legal information governance

Clarity Systems (2010) Financial perfomance mgmt

Open Pages (2010) Business analytics for risk mgmt

Solving Industry Challenges

How do we

• make this easier to

implement ?

• reduce Time-to-Value ?


These business challenges are interdependent—and IBM software can address them holistically

Information and analytics

Business integration and

optimization

People Product and service

innovation

Business infrastructure and

services

Risk, security and compliance

IBM software is optimized to work together in integrated solutions and architected on open standards that allow it to work with other

software and hardware.

21


IBM solutions are built on a core set of software capabilities*

22


Data models: Crime information

Adapters: NIEM standard

With increasing experience, best practice patterns become visible

What data is most important?

What analytics provide value?

Which groups to coordinate?

Enhanced:

Foundation for

Reuse and

Integration Social

Services

and Social

Security

Safety

and Security

Integrated

Urban

Infrastructure

Metropolitan

Transportation

and Roads

Tax and

Revenue

Management

Government

Industry

Framework

Integrates IBM

and Partner

solutions

Experienced:

Emergency

Management

2006 2008 2010

Identified:

Repeatable

Patterns

Architectures: Fraud detection

Analytics: Traffic prediction

Best Practice Examples:


Industry Frameworks deliver the full power of IBM Software

Industry Solutions

Strategic Business Drivers

Servers, storage, communication networks and associated services

Industry Frameworks

IBM Software

Specific Business Problem

IBM Software Industry Solution products

Built on IBM

middleware

Models and tools

Process model and flows

Information models

Design templates

Re-usable code assets

Industry standards

Common services


The Government Industry Framework supports solutions and projects

across six business Domains

Enable law enforcement organizations to

achieve situational awareness, increase

speed of command and ensure safety of it’s

citizens and protect the nations borders

Metropolitan Transportation and Roads

Tax and Revenue

Management

Integrated Urban Infrastructure

Social Services

and Social security

Safety and security

Reduce fraud, waste and error with a single

view of the taxpayer. Improve operational

efficiency with effective workflow and case

management. Enhance the taxpayer

experience with multi-channel access

Implement Transport Information

Management systems to provide journey

optimization and performance reporting.

Build multi-modal transportation systems to

collectively optimize capacity, reduce

congestion, and improve convenience

Create sustainable cities with effective

management of resources across city

systems. Implement water management,

smarter buildings and green solutions to

optimize resource usage and manage

environmental impact.

Optimize citizen-centered

experiences by putting the

citizen first by organizing

information around the citizen

and their needs. Improve

benefits delivery and ensuring

the proper use of resources

Improving teaching

effectiveness and student

outcomes by using

advanced analytics to

measure and predict

performance

Leveraging these insights to

build holistic early

intervention programs to

drive desired outcomes

Education


Government SOA Foundation

Government Customer Care and Insight Foundation

Curam

Government Industry Solution Products

Government Industry Framework

Operations Center Foundation

GIF Conceptual Architecture – Industry Solution Products

IOC

Single View, ECM, Business Analytics

Maximo

Domain Specific IBM and Business Partner Solutions

Tax and Revenue

Management Safety and Security

Social Services &

Social Security

Integrated Urban

Infrastructure

Metropolitan

Transportation &

Roads

Education

I2 – CopLink I2 – Analyst Notebook IOC –Emergency Mgt.

Intelligent Water Mgt.

Intelligent Transport Mgt.

I2 - Enterprise Fraud Management * (in progress)

Industry Standards, Data, Rules and Process Models

Interfaces and Adapters

Delivery guides, & tools

Templates and Portlets

Reference Architectures

Development Tools


Content Management

Co

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eg

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Dele

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arc

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etr

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Ve

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Init

iate

/ma

na

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Pro

ce

ss

Business

Applications

Interaction

Services (Telephony, Portal,

Kiosk, Presentation

Services)

MDM Services Analysis and Discovery Information Integration

Connectivity & Interoperability (ESB)

Hie

rarc

hie

s &

Rela

tio

nsh

ips

Secu

rity

&

Pri

vacy

Ev

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on

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Du

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Su

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Pro

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Sta

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Data

Cle

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Cri

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ata

Man

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Res

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Information Services Composition

Reso

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on

En

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e

Pe

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ue

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External

Data Sources (Watch Lists, Axciom,

Experian, Lexis Nexis,

D&B, etc.)

Pro

bab

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atc

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Data

Qu

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Man

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Ste

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ati

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Systems and

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Risk

Management (Compliance,

Analysis,

Scoring, etc.)

No

tify

IBM InfoSphere

Information

Server &

Global Name

Recognition

IBM Entity

Analytic

Solutions

Initial & Incremental Loads (ETL)

Business

Optimization &

Performance

Services

Init

ial &

In

cre

men

tal L

oad

s

Authoritative Source

IBM InfoSphere

Master Data

Management

Server

IBM ECM

FileNet

IBM Master

Content Bridge

Routing Message Mediation

Transport

Publish Subscribe Quality of Service

Service Integration

FTP

Single View of Party Logical Architecture

IBM

COGNOS

&

IBM SPSS

Advanced

Case

Management


…are unique, integrated Products, addressing industry use cases and solving specific customer problems

…built on a common Platform of core IBM Software products for efficient delivery and reuse across industries

...leverage both organic and inorganic investments

...use client value delivery models, including cloud offerings

IBM Software Technology

IBM Software Industry Solution

Products

Repeated

patterns are

integrated into

new products

Taking lessons learned and best practices from leading engagements and making those solutions available to the rest of the world

Frameworks are evolving with increased asset content

delivering industry products to enable higher value industry solutions


IBM Intelligent Operations Center for Smarter Cities provides

integrated insight…

…start within a particular service area or

manage across services

Modular segment (domain) slide

Smarter Operations – across departments and agencies Leverage information with real-time visibility of key data to drive better decisions Anticipate performance to identify, manage and mitigate incidents that impact operations Coordinate resources and processes to respond to situations rapidly and effectively

…within a particular service area or

managing across many services


IBM Solution Area: Public Safety

Data Management

Crime Information Warehouse / Video Analytics

Data Analytics (i2, SPSS)

Emergency Response Solutions / IOC

Real Time Crime Center

Access to a wide variety of relevant information sources

An integrated

and trusted

information base

Information integrated with operations

Proactive planning and decision making

Unified threat

assessment

and response

Optimized environment

and resources to

anticipate, prevent and

respond

Coordinating resources and processes to operate effectively

Anticipating problems to resolve them proactively

Leveraging information to make better decisions

We can help you plan and execute critical aspects of

your journey


On Premise:

Build on workload optimized

platforms

Leverage infrastructure

readiness services

Shared Services:

Work together across

multiple cities

Share services using

preconfigured systems

Cloud Delivery:

Log on to your smarter city

environment

Customize interfaces,

reports and data inputs

We provide deployment choices that offer flexibility and agility

“It’s about transforming the way we do business, so we

can invest that money in front-line service delivery”

Chief Superintendent Avon & Somerset Police

Inspired By


Independent audits show significant ROI from framework projects

Memphis Police predictive analytics software to improve

its overall operations, enabling it to considerably reduce

crime without a proportional increase in staff while

expanding its coverage area. ROI – 863%; Payback – 2.7

months; Average Annual Benefit -$7,205,501

Clark County Family Services increased office

productivity, improved case management and

compliance that helped identify more federal funding,

to drive 245% ROI with payback in 9 months and

an annual average benefit of $4,393,259.

Alameda County Social Services Agency

Implemented IBM’s Social Services Integrated Reporting

System to achieve the visibility to avoid overpayments

and improve productivity. ROI – 631%; Payback – 2

months; Average Annual Benefit - $24,725,000

DC Water achieves 36 percent reduction in customer

calls through increased preventive maintenance and

implementation of automated meter readings.

Streamlines processes to increase the number of

emergency investigations dispatched within 10

minutes from 49 to 93 percent.


BACKUP


SOA Foundation

Ap

ps

&

Info

Assets

De

ve

lop

me

nt

Se

rvic

es Interaction

Services Process Services Information

Services

Partner Services Business App Services Access Services

ESB

IT S

erv

ice

M

an

ag

em

en

t

Infrastructure Services

WebSphere Process Server

WebSphere Portal

DB2 Information Server WebSphere

Business Modeler & Monitor

DB2 CMOD FileNet

DB2 DWE Cognos

WebSphere Application Server

WebSphere Partner Gateway

WebSphere Adapters

WebSphere XD / DataPower

WebSphere MQ WebSphere ESB

WebSphere Message Broker Tivoli CAM for

SOA

Tivoli CAM for Response Time

Tracking

Tivoli CAM for WebSphere

Tivoli Access Manager

Rational Application Developer

Rational Software Architect

WebSphere Integration Developer

Enables collaboration

between people, processes &

information

Orchestrate and automate

business processes Manages diverse data in a

unified manner

Connect with trading

partners Build on a robust,

scaleable, and secure

services environment

Facilitates interactions with

existing information and

application assets

Optimizes throughput, availability and

performance

Integrated

environment

for design

and creation

of solution

assets

Facilitates better decision-making with real-

time business information

Manage and

secure

services,

applications

&

resources

Business Innovation & Optimization Services

WebSphere Service Registry and Repository

Rational Method Composer

For SOA

WebSphere Host Access Transformation Services (HATS)

Tivoli Identity Manager

Tivoli Service Desk

Tivoli CCMDB


Energy Healthcare Water

Transportation Govt Services & Education Public Safety

…enabling interconnections across systems to improve outcomes

Public Safety increases use of

public transit

Protecting city water increases

public safety

Customizable

Better student health positively

impacts attendance

Easing traffic congestion improves

emergency response


To ensure the economic health, welfare and security of their

citizens, smart governments will work to…

STRENGTHEN NATIONAL SECURITY AND PUBLIC SAFETY Enabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

MANAGE RESOURCES EFFECTIVELY Leveraging business intelligence and planning to improve insight and elevate performance with visibility and control.

IMPROVE CITIZEN AND BUSINESS SERVICES

Connecting people to programs based on individual needs—achieving sustainable

outcomes while reducing operational costs and

maximizing taxpayer value.

ENSURE A SUSTAINABLE ENVIRONMENT

Deploying environmentally responsible operations,

from energy efficiency and conservation to transportation management and the pursuit

of renewable resources.

GOVERNMENT


These rapidly advancing attributes, instrumented,

interconnected, and intelligent, create an opportunity

for governments to think and act in new ways.

Connecting people to programs

based on individual needs—

achieving sustainable outcomes

while reducing operational costs

and maximizing taxpayer value.

Leveraging business

intelligence and planning to

improve insight and elevate

performance with visibility

and control.

Enabling defense and law

enforcement organizations to

achieve situational awareness,

increased speed of command and

combat superiority.

Deploying environmentally

responsible operations, from

energy efficiency and conservation

to transportation management and

the pursuit of renewable resources.

+ + =

© 2009 IBM Corporation 38 38

CHANGING DEMOGRAPHICS

Median ages are rising in the developed

countries of Italy, Germany and Japan,

but dropping in developing ones such

as India.

RISING ENVIRONMENTAL

CONCERNS

Societies and governments are

becoming more attuned to what the

earth can provide and what it can

tolerate.

GROWING THREATS TO SOCIAL

STABILITY AND ORDER

From terrorism to armed conflict to

pandemics to natural disasters, the

character of threats is changing.

ACCELERATING GLOBALIZATION

Countries and societies are becoming

more economically interdependent across

social, political and cultural boundaries, as

illustrated by current economic conditions.

EVOLVING SOCIETAL RELATIONSHIPS

Today, governments are expected to

deliver results and value through secure,

private services that are available

anywhere at any time.

EXPANDING IMPACT OF

TECHNOLOGY

The adoption of the Internet is remaking

the landscapes of business, healthcare

and government.

Today’s imperative: Managing within the current global financial and economic crisis in a

way that begins to solve the above challenges and lay a foundation to build a better future.

For governments, this means leading in the face of global

challenges brought on by key drivers.


Leaders create opportunities from today’s harsh realities

Declining Budgets

Increasing Threats

Changing Populations

Aging Infrastructure

Innovation

Investment

Community

Sustainability


Planning and Management Design and implement a city plan to realize full potential for citizens and businesses; while efficiently running daily operations

Infrastructure Deliver efficient fundamental city services that make a city desirable for citizens

Human Provide effective services that support the economic, social and health needs of citizens

Leaders must innovate across services to meet and exceed citizen

expectations



Government and Agency Administration

Environmental

Social and Health

Transportation

Energy and Water

Education

Public Safety

Urban Planning


…engaging citizens and businesses

Reaching beyond city hall to collaborate and integrate…

Citizen Groups

Businesses

Other levels of Government

Universities

Hospitals

Security Agencies

Not for Profits

Developers



smarter software for smarter governments

Technology

ibm business

enterprise data

business agility

ibm capabilitiesthe

integration infrastructure

security mobile development

enterprise mobility

explosion of data