smarter processes for sap moscow oct-22-2013

Название презентации

Информация о докладчике

Logan VadiveluGMU BPM Technical Leader and SAP SME

Agenda

• The Process Imperative for SAP Implementation– Business challenges faced by customers due to silo-ed systems and

broken processes

• BPM's Role and Value in enabling Smarter Process Orchestration in ERP / SAP landscape

• Introducing IBM BPM Capability for SAP

– Enables business flexibility without complex and costly SAP customizations

• Demo – A Day in the Life of Order to Cash

Evolution of Business Drivers in the Packaged Applications Space

Reduce Custom Coding

and related costs

Flexibility

Application Configuration

Improved System-Level Collaboration

SOA and Application Integration

Active Business

Performance Optimization

Orchestration and Inline Automated Decision Making

1980’s 1990’s 2000 - present FORWARD!

SAP Process Optimization Gaps• Understand how SAP

processes are implemented today

• Use real-time analytics to drive immediate business response to threats and opportunities

FlexibilityVisibility

Agility Control

• Enhance and change processes and business policy at the speed demanded by the business

• Enable business-led change

• Eliminate lengthy process change cycles

• Match process variants to specific business performance requirements

• Reroute work and tailor running processes to reduce bottlenecks

• Optimize business outcomes based on dynamic business conditions

• Know the status of key processes?• Get real-time visibility into bottlenecks?• Effectively reroute work to less

experienced workers?

How can the average SAP

customer:

• Know which process changes are most likely to help?

• Quickly rollout process changes?• Quickly integrate new process workers

into your business?

Agenda


broken processes





Where ERPs fit within Business Process Hierarchy Understanding BPH is critical to effectively manage business processes

L1

L2 - Group

L3 - Process

L4 - Activity

L5 – SAP Transactions

Category

Increasin

g G

ranu

larity

Vision / Strategy

Operation

Process

Process Hierarchy is a way of modeling large and complex processes through decomposition

into lower level processes and detailed steps to show information at different granular levels.

Process Levels - APQC Process Classification Framework

(American Productivity and Quality Center)

Managing Processes for Better Business Benefits

L1

L2 - Group

L3 - Process

L4 - Activity

L5 – SAP Transactions

SAP

L6 – Sub-Transaction and Exception Management

Category

Flexibility

Visibility

BPM

Simplicity

Optimization

Integration Automation

Agility

Consistency

ReusabilityProductivity

Record Keeping (SoR)

Data Integrity

Exception Management

Reporting

Data ReusabilityProductivity

SLA / KPI

Business Process Hierarchy

(System of Engagement)

(System of Record)

BPH Process Level – 3 and Level – 4 in BPM and ERPBPM enables Level – 3 process modeling, and orchestration, visibility for Level-4

Level 4 Process StepVerify

Customer & Product Info

Verify Customer & Product Info

Credit Limit Exceeded ?

Yes

No Create DeliveryCreate

Delivery

Manager Approval

Manager Approval

Credit Approved ?

Yes

No

Pick & Pack Goods

Pick & Pack Goods

Post Goods Issue

Post Goods Issue

Enter Order Data

Enter Order Data

Auto ReleaseBlock ?

Yes Release Credit Block

Release Credit Block

Review Credit

Increase

Review Credit

Increase

No

Hold OrderHold Order

Invoice CustomerInvoice

Customer

Post PaymentPost

Payment

Level – 3 Process - - Order-to-Cash

Level – 3 Process - - Debit / Credit Memo

Authorize Returns

Authorize Returns

Submit Returns Request


Exchange or

Return

Return

Exchange

Create Returns with Free of Charge Subsequent

Delivery


Delivery

Create Returns Delivery


Post Goods Receipt for the Return


Create Credit Memo

Create Credit Memo

Require Approval ?

Yes

Issue Credit Memo

Issue Credit Memo

Obtain ApprovalObtain

Approval

No

Post Goods Issue for the

Delivery


Delivery

Obtain Customer

Confirmation

Obtain Customer

Confirmation

Level 4 Process Step

Combining the ‘best of the both’ Worlds ….

• The premiere integrated business application platform

• Robust and complete transactional capabilities

The premiere BPM platform, providing a formal and complete process management paradigm

Simple process configuration and SAP transaction tailoring

Flexible, highly productive user interface

The right amount of process differentiation, driven by business need – not time and cost

Transactional Layer

Process Layer

Surround SAP With a Highly Flexible Process Layer

Transaction Orchestration

End to End Orchestration

Sub-Transaction Orchestration + Visibility

Orchestrated Exception Processes

Real-Time Monitoring and Operational Insight

Orchestrated Value Management Processes

Forensic Process Discovery

Empirical Process Characterization

Iterative Business Blueprinting

IBM BPM for SAP introduces a radically superior process paradigm for SAP

BPM enables better Business – IT Alignment without costly, unnecessary and complex SAP customization

• Evolvement of client’s requirement on enterprise supporting system–Automation Efficiency Visibility Agility…

• A balanced I/T strategy is required to optimize business supporting system.

Successful organizations will have a balanced strategy of canned and differentiating processes

Process OptimizationApproach B

Process OptimizationApproach A

DifferentiatingBusiness Processes

Non-DifferentiatingBusiness Processes

BPM

Agenda


broken processes





Core IBM BPM for SAP Capabilities

Business Optimization Potential

Reduce blueprinting time, cost and risk

Improve process reliability, flexibility, visibility and control

Improve process efficiency and reduce business

complexity

Iterative Business

Blueprinting

Process Integration and Orchestration

Process Automation

Process Discovery and

Monitoring

Decision Automation

Guided Workflow

Mine SAP Business Events to discover actual processes and act in real time to business challenges

Use an iterative, experiential-based approach to accelerate traditional SAP blueprinting with SAP Solution Manager

Interactively guide end users through SAP screens to improve productivity, visibility and consistency

Optimize process steps to improve cycle time, manageability and visibility of key processes

Dramatically reduce the cycle time of high volume processes by reducing/removing human interaction

Automate complex decision making to reduce bottlenecks and improve business outcomes

Innovation Transformation

• Apply the right mix of process innovation capabilities based on:– Process characteristics– The level of optimization desired– Current process innovation maturity

IBM BPM Integrates Seamlessly with SAPFI

FinancialAccounting

COControlling

PSProjectSystem

WFWorkflo

w

ISIndustrySolutions

HRHuman

Resources

MMMaterials

Mgmt.

SDSales &

Distribution

PPProductionPlanning

QMQualityMgmt.

PMPlant

Maintenance

SMServiceMgmt.

ECEnterpriseControlling

AAAsset

Accounting

SAPApplications

Upload processes to Solution Manager

Download processes from Solution Manager

Orchestrate SAP Processes and

Services

Retrieve Enterprise Service Definitions

Monitor SAP Business Events

s

IBM BPM Enables Iterative SAP Process Blueprinting

Use ‘live’ process execution to design and test SAP business processes, then implement your SAP process inside the same tool!

Model Processes

Playback Process

Invoke Screens

Monitor Results

Simulate and Refine

Deploy!

SAP Solution Manager

Design, build and refine processes for execution in a single integrated tool set. Optionally store process definitions in SAP Solution Manager Repository.

Iteratively invoke or design screens as part of the process definition exercise

Playback modeled processes at any time to directly see, feel and touch the real process

Empirically understand how the process can meet KPIs and SLAs

Simulate changes without changing the current model. Incorporate new process changes

Promote the new or changed process into production

IBM BPM for SAP – Level 3 ProcessGuided Workflow – Automatically Sequence and Route SAP User Transactions

Create Order

(VA01)

Create Delivery

(VL01N)

Pick Items(VL02N)

Post Goods Issue(VL02N)

Create Invoice

(VF01)

Post Customer Payment

(F-28)

Guide users to do right process step at the right time always; Prioritize process tasks dynamically to avoid ‘fire fighting’ and ‘chasing’ Real-time visibility and intervene to prioritize tasks Use process analytics to improve processes Combine SAP and non-SAP process steps to realize e2e process orchestration

• Automatically sequence the correct SAP transactions for the correct users at the right time, in the right execution priority

• Easily detect and correct bottlenecks, stoppages and other critical process issues

• Leverage process rules, rich process analytics for performance improvement

• Leverage Collaborative capabilities to enable users work together in real-time, reduce TAT (turn around time)

• Automatically allow end users to see all the relevant details about a process definition and a specific process instance

Guided Workflow for Exchange / Returns Process

IBM Confidential

19

Process Flow in IBM BPM

Transactions (Native SAP Screens)

Automatically Invoked in SAP

Authorize Returns

Authorize Returns



Exchange or

Refund?

Refund

Exchange


Delivery


Delivery





Create Credit Memo

Create Credit Memo

Require Approval ?

Yes

Issue Credit Memo

Issue Credit Memo

Obtain ApprovalObtain

Approval

No


Delivery


Delivery

Obtain Customer

Confirmation

Obtain Customer

Confirmation

BPM e-Form

BPM e-Form

VL01NVL02N

VL02N

FB75 VF04

VA01 (SAP TCode) BPM e-Form

BPM StepBPM Step

Legend

Business RuleBusiness RuleSAP StepSAP Step

Level 3 Process

Level 4 Process Step

IBM BPM Guided Workflow Requires Limited IT Involvement

Launch a new process instance or select from your inbound task list.

Complete your SAP transaction. Review the process picture, see who has worked on previous process steps, leverage previous process collaborations

1

23

Import the SAP Business Process Hierarchy (BPH) into IBM BPM

BPM UIBPM UISAP UISAP UI

IBM BPM Guided Workflow Enhances the User ExperienceThe SAP GUI is Automatically Surrounded by Rich Process Tools for Every End User

Standard or ‘Z’ SAP GUI

Process Status (Diagram)

Process History

Process Collaboration

History

Process Experts

Community

Process instance data

from previously

steps can be pre-loaded

into the SAP screen

Process Launch Bar

Launch any process for which a user is authorized

See a pictorial process history and downstream steps

See a detailed stream showing all process steps completed thus far

See the complete collaboration history for the current process step

Instantly contact an identified expert in the current process step

IBM BPM Guided Workflow for SAP automatically transforms any SAP GUI into a rich process workspace, tightly

integrated into its process context.

Agenda


broken processes





How does IBM BPM enhance Traditional SAP?

23

Process Monitoring & Discovery - Visibility across processes in SAP & other applications

Blueprinting - integrated with SolMan, but using IBM agile BPM Playback Methodology

Guided Workflow – implementing business user screen flow w/o written code

Process Orchestration – deeper process management of transactions

Decision Management - Extending SAP Logic – using natural language, your vocabulary & simple logic vs. code

Process Integration – across SAP and non SAP, multiple departments and manual steps and exceptions (e.g. Order to Cash)

Keep SAP clean – avoid bespoking e.g. for differentiating fit/gap, move configuration complexity to the process layer

Process automation and optimisation Agile business driven processes/rules

Reduce IT TCO Productivity improvements Faster process cycle times and time to

market for process/rule changes

BPM Adoption – Best Practices

StartHere

• Automate a manual process• Provide visibility • Faster cycle times• Improve compliance

• Innovation • Go to market• Customer centricity• Product flexibility • Industry standards

• Economies of scale (factory approach)

• Accelerate Time to value• Prebuilt assets / reuse• Standards (business + IT)

First Project

-Point solutions-Early wins

First Project

-Point solutions-Early wins

Program - industrialisation

-Optimize projects-Extend to new projects

Program - industrialisation

-Optimize projects-Extend to new projects

Transformation

-LoB, Enterprise focus-Align strategy and execution-e.g. Globally integrated enterprise

Transformation

-LoB, Enterprise focus-Align strategy and execution-e.g. Globally integrated enterprise

Adoption and Maturity

Note 1Utility Co. uses SAP for billing

but can’t optimiseBPM enhances Refund Process

-62% Faster cycle time 20 FTE reduction

ROI after 14 months

Business users directly manage the changes to the business process

Business users built and deployed 200 processes to production within 18 months

SAP Harmonisation project to transform time to market for new products

EU Utility

Use IBM BPM Throughout Your SAP Life Cycle

A New SAP Implementation

SAP Version Migration

Continuous SAP Process Optimization

End-to-end Process Integration

Functional Extensions and Customizations

Any SAP Implementation can benefit from every IBM BPM capability at every life cycle stage.

Stab

le SA

P

Imp

leme n

tation

IBM is the proven leader in all aspects of BPM

*Source: IBM Press Release; http://www-03.ibm.com/press/us/en/pressrelease/37376.wss

IBM was named the #1 vendor in BPMS software with a 27.1 percent share, almost triple that of its closest competitor*

#1 in BPMS market share

Process Designer / Optimizer

IntegrationDesigner

Process Center Console

Process Center

Portal

Mobile App

Process ServerCore BPM Advanced Automation & Integration

BPMN BPEL AdaptorsProcess Rules PerformanceData Warehouse Integration

Social Collaboration

Coaches Dashboards

Network Multiple Process Centers

Server RegistryShared Assets

Versioned Assets

Express Standard Advanced

WAS ND 8.5

Mobile Toolkit

IBM Business Process Manager V8.5

Questions

+ = Enables Innovative Business Model

Спасибо!

smarter processes for sap moscow oct-22-2013

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