Smarter Leadership for a Smarter Planet Rawn Shah Business Transformation Consultant Social Software Adoption Team Collaboration Agenda 2.0 Rawn Shah Business Value Analytics Social Networking for Business book Author, Writer, Speaker Leadership 2.0 Gen X Globally Networked Technologist E2.0 / Social Software Adoption Collaboration Agenda 2.0 Yesterday. Collaboration Agenda 2.0 Yesterday Today Collaboration Agenda 2.0 Yesterday. 2 Billion people will be on the web by 2011.* mobile phone subscribers worldwide by the end of 2008.* 4 Billion 1 Trillion connected intelligent devices in the world Connected People Connected Things Source: Forrester Research; IBM Institute for Business Value Today Collaboration Agenda 2.0 Yesterday. 2 Billion people will be on the web by 2011.* mobile phone subscribers worldwide by the end of 2008.* 4 Billion 1 Trillion connected intelligent devices in the world Connected People Connected Things Source: Forrester Research; IBM Institute for Business Value Today From a world of scarcity to an abundance of information and sources Collaboration Agenda 2.0 New Competition Rapid Change Unprecedented Opportunities Abundance creates Collaboration Agenda 2.0 We Cant Just Work Harder We Cant Just Dedicate More Resources We Need to Work Smarter Collaboration Agenda 2.0 Smarter Outperforming Organizations are build Agile Workplaces Collaboration Agenda 2.0 Significant Outperformers demonstrate Dynamic capabilities that enable them to quickly adjust to changes in the market Source: IBM Institute for Business Value Survey Collaboration Agenda 2.0 Significant Outperformers are more likely to adopt Collaborative practices to share ideas and generate insights Source: IBM Institute for Business Value Survey Collaboration Agenda 2.0 Significant Outperformers are more likely to be Connected through capturing and using real-time information Source: IBM Institute for Business Value Survey Collaboration Agenda 2.0 Significant Outperformers are Three Times more likely to have adopted Smarter Working Practices Source: IBM Institute for Business Value Survey Collaboration Agenda 2.0 More people spending more time in dynamic, collaborative, and connected environments Collaboration Agenda 2.0 Most active audiences in Social Networking Average hours / week per visitor Source: IBM Manyeyes / Social Networks Data Russia Brazil Canada P. Rico Spain Italy USA Collaboration Agenda 2.0 Source: IBM Manyeyes / Social Networks Data, Dec 2009 Digital Nations Human view Collaboration Agenda 2.0 Social Networking in Italy Facebook Age and Gender Source: IBM Manyeyes / Social Networks Data & Facebook Italy Teenagers & under = 19% (2.8M) Adults = 81% (11.8M) Collaboration Agenda 2.0 In 4 years, Millennials will account for nearly half of all employees in the world. - Meister & Willyerd, Mentoring Millennials, Harvard Business Review, May 2010 Image source:(CC BY 2.0) Collaboration Agenda 2.0 Social Networking in Italy Facebook Age and Gender Source: IBM Manyeyes / Social Networks Data & Facebook Italy Other Gens = 36% (5.3M) Millennials ~ 58% (8.5M) Millennials will have a larger share of the future business environment and define the way we all work Collaboration Agenda 2.0 GenerationMillennials Born 1922 ~ ~ ~ ~ 1997 Problem- solving HierarchicalHorizontalIndependent Collaborative Multi-tasking UnwiseSets me backNecessary Daily routine Communication Top-downGuarded Hub and spoke Hyper-connected Leadership style Hierarchical Coach Partner Feedback No news is good news Once per yearWeekly/Daily On Demand, Ambient Decision- making Seeks approval Team-informed Team- included Social proof Training The hard way Too much and Ill leave Required to keep me Continuous, expected, lifelong Learning style ClassroomFacilitatedIndependent Social learning Technology use Uncomfort- able Unsure Unable to work without it Unfathomable if not provided Millennials Gen Xers Boomers Seniors Work Behaviors: A Generational View Collaboration Agenda 2.0 Problem-solving Collaborative Multi-tasking Daily routine Communication Hyper-connected Leadership style Partner Feedback On Demand, Ambient Decision-making Social proof Training Continuous Learning style Social learning Technology use Unfathomable Essential Skills of the new Millennium Collaboration Agenda 2.0 How my team is structured (traditional hierarchy) Rawn Luis Josh Younghee Jeanette Anna Gina Wolfgang Jeanne Collaboration Agenda 2.0 Rawn Business Value Analysis Margery Peter BlueIQ Whitepaper Jeanne Smarter Leaders Virtualcast Event Eric Luis Sacha Josh Jack Regional Development Wolfgang Younghee JeanneJeanetteAnna Social Analytics Michael Rand Boz Hardik BlueIQ Ambassador Community 1200 people Workplace of the Future Community 300 people Executive Updates Younghee Gina Jon Wolfgang Bob Steve How I work Collaboration Agenda 2.0 Rawn Business Value Analysis Margery Peter BlueIQ Whitepaper Jeanne Smarter Leaders Virtualcast Event Eric Luis Sacha Josh Jack Regional Development Wolfgang Younghee JeanneJeanetteAnna Social Analytics Michael Rand Boz Hardik BlueIQ Ambassador Community 1200 people Workplace of the Future Community 300 people Executive Updates Younghee Gina Jon Wolfgang Bob Steve How I work Collaborative Collaboration Agenda 2.0 Rawn Business Value Analysis Margery Peter BlueIQ Whitepaper Jeanne Smarter Leaders Virtualcast Event Eric Luis Sacha Josh Jack Regional Development Wolfgang Younghee JeanneJeanetteAnna Social Analytics Michael Rand Boz Hardik BlueIQ Ambassador Community 1200 people Workplace of the Future Community 300 people Executive Updates Younghee Gina Jon Wolfgang Bob Steve How I work Collaborative Multi-tasking daily Collaboration Agenda 2.0 Source: IBM SaNDVis Hyper-connected communications Collaboration Agenda 2.0 Source: IBM internal Lotus Connections Profiles Leadership through partnering Collaboration Agenda 2.0 Source: IBM internal Lotus Connections Profiles Leadership through partnering on-demand feedback Collaboration Agenda 2.0 Source: McKinsey Global Survey Results, How Companies are benefitting from Web 2.0, 2009 Measurable gains from using Web 2.0 for given purpose Surveys are social proof for making decisions Collaboration Agenda 2.0 Source: Amazon.combut so are ratings and real-time analytics Collaboration Agenda 2.0 Source: IBM Lotus Connections Blogs Source: Twitter.com search #e20 Learning is continuous Collaboration Agenda 2.0 Source: IBM Lotus Connections Blogs Source: Twitter.com search #e20 and social Collaboration Agenda 2.0 Arent these all just more technical skills? Collaboration Agenda 2.0 Collaborative Trust-forming Inclusive Opportunity-creating Sharing and Re-sharing Gina Poole VP, Web 2.0 Marketing, IBM Software - Creates opportunities to officially recognize and include the work of IBM social computing enthusiasts worldwide - Shares the output and brings visibility to the top productive enthusiasts across our IBM leadership Collaboration Agenda 2.0 Aware Collaboration-context aware Culturally intelligent Information aware Sarah Siegel Leadership Development Programs, IBM Center for Advanced Learning - Collaborates in many ways to do her work: Conversations with people across the global organization, in workgroups, and in Communities - Teaches cultural awareness to IBM managers worldwide - Uses a wide range of information from across the global organization Collaboration Agenda 2.0 Connected Widely networked Digitally eminent Ambient-communicative Interactive & responsive Carol Sormilic VP, Global Workforce & Web Processes Transformation Exec, IBM CHQ/CIO - Communicates her daily activities and status IBM-wide - Interacts with IBMers globally through Lotus Connections - Digitally-eminent through sharing her presentations, data and results through social computing tools Collaboration Agenda 2.0 Dynamic Agile, broad-thinking Highly responsive John Handy- Bosma Chief Architect Collaboration, STSM IBM CHQ/CIO - Works across company-wide business needs: Considers global issues, impact across business units and job roles - Active participant and typically responsive in minutes Collaboration Agenda 2.0 Can I do this? Source: Flickr,CC BY-SA Collaboration Agenda 2.0 the successful ones keep it ongoing Many executives simply start one day Dont worry about mistakes - forgive and forget easily Value timely information and interaction over extensive detail Can I do this? Source: Flickr,CC BY-SA Collaboration Agenda 2.0 How do I prepare? Source: Flickr,CC BY 2.0 Collaboration Agenda 2.0 How do I prepare? Build a discipline of regularity dedicate some time from your schedule every week to participate Recruit your peers and people invite your peers, team members, and others to connect, look up information, or participate online Assess your knowledge and strengths evaluate what you can share and the unique perspective you bring Source: Flickr,CC BY 2.0 Collaboration Agenda 2.0 Source: Flickr,CC BY-SA 2.0