smart stations in smart cities - uic nextstation 2019 · alhoceima chéfchaouen lagouira khénifra...

14
UNDER THE HIGH PATRONAGE OF ORGANISERS SMART STATIONS IN SMART CITIES 6 th International Conference on Railway Stations Madrid, 1921 OCTOBER 2017 Mohamed CHAHID Assets Valorization Director, ONCF, Morocco Session 8, New services for customers: practical cases “ONCF TRAFIC” MOBILE APP An innovative service to enhance customers experience

Upload: others

Post on 03-Jul-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

UNDER THE HIGH PATRONAGE OF ORGANISERS

SMART STATIONS IN SMART CITIES6th International Conference on Railway Stations

Madrid, 19‐21 OCTOBER 2017

Mohamed CHAHIDAssets Valorization Director, ONCF, MoroccoSession 8, New services for customers: practical cases

“ONCF TRAFIC” MOBILE APPAn innovative service to enhance customers experience

Page 2: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page

“ONCF TRAFIC” MOBILE APPAn innovative service to enhance customers experience

ONCF AT A GLANCE

ONCF TRAFFIC MOBILE APP

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

Page 3: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 3

• Passengers: 40 million• Freight: 28 million tons• Revenue: $400 million

• Personnel: 7 535• Turnover: 4%• Training budget ratio: 6%

2110 Km(35% coverage ratio)

Rail network length

0,55

19962000

2002 2005

0.8

20052009

1.8

20102015

3.5

Key figures

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

Investments (billion $)

Human Capital

Commercial activity

Page 4: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

1200 km- - - - - - - - - - - -

$13,5 bn

1200 km- - - - - - - - - - - -

$13,5 bn

Enhanced Network

ConventionalNetwork

High Speed Network

3800 km- - - - - - - - - - - -

$20 bn

3800 km- - - - - - - - - - - -

$20 bn

1500 km- - - - - - - - - - - -

$2,5 bn

1500 km- - - - - - - - - - - -

$2,5 bn

56%38%

7%

$36 bn

TangerNador

RabatCasablanca

Marrakech

Agadir

Meknès

Fès

Laayoune

Dakhla

Béni‐MellalEssaouira

Errachidia

Ouarzazate

Taroudant

Safi

El JadidaKhouribga

Tétouan

Guelmim

Fkih Ben Salah

TazaTaourirt

Al Hoceima

Chéfchaouen

Lagouira

Khénifra

Benguerir

Chichaoua

Enhancem entof the existing netw ork

High Speed Tanger– Kenitra project

High Speed Netw ork Extension

ConventionalNetw ork Extension

Hubs of correspondance

Existing railw ay

Port Connections

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

Development Plan

Page 5: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 5

Station+ Maintenance

Facility

Station

Station+ Control Center

Station

Key Figures

Time saving

Tangier - Rabat

3:45Before

1:20After

Tangier - Casablanca

4:45Before

2:10After

Participants

Tangier - Kenitra

3:15Before

0:47After

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

double tracklength

operating speed

main operationbases

200km

200km

320 km/h320 km/h

22

maintenance facility

stations high speed trainsets

11 44 1212

High Speed Line Project – 1st stage

Page 6: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 6

TangierTangier

KenitraKenitra CasablancaCasablanca

RabatRabat

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

High Speed stations

Page 7: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra
Page 8: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page

ONCF AT A GLANCE

ONCF TRAFFIC MOBILE APP

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

ONCF TRAFFIC MOBILE APPAn innovative service to enhance customers experience

Page 9: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 9ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

Traffic management platform – integration diagram

Page 10: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 10

Getting reliable and real-time information to prepare the trip

• Nearest station? Distance? Itinerary ?

• Next departures?

• Direct or connecting trip? Travel times?

• Online ticket purchase?

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

“ONCF TRAFIC” MOBILE APP – A real answer to passengers concern

Page 11: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 11

1. Geolocation, based on Google Maps, of the nearest station to the customer

2. Itinerary from the customer's position to the nearest station.

3. Real time information: traffic, next train departures and eventual delays at the nearest station.

4. Trip details: served stations, connecting stations, distance and time of the trip, track number and position of the first class coach in the train.

5. Online Ticket Purshase.

6. Direct Link to CRC for more information or questions

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

“ONCF TRAFIC” MOBILE APP – Features

Page 12: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 12

Geolocation and itinerary to the

nearest station.

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

Next departures.

Real time traffic status.

Page 13: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

Page 13

Departure list to destination.

Weather forecast.

ONCF TRAFFIC MOBILE APP, an innovative service to enhance customers experience

Travel time.Train category.

Weather forecast.

Platform.Track number.

First class position.

Itinerary.Connecting stations.

Page 14: SMART STATIONS IN SMART CITIES - UIC nextstation 2019 · AlHoceima Chéfchaouen Lagouira Khénifra Benguerir Chichaoua Enhancementof the existingnetwork High Speed Tanger–Kenitra

UNDER THE HIGH PATRONAGE OF ORGANISERS

THANK YOUGRACIAS