SMART SAFE

SUSTAINABLE

Annual Report 2019University Campus Infrastructure

Climate ActionIntelligent Use of Space

through Design

Secure, Connected and Attractive

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INTRODUCTION TO UCI

The University Campus Infrastructure (UCI) cluster of offices is helmed by the Senior Vice President (Campus Infrastructure). The 8 offices and 2 units in the cluster, can be found in the organizational structure below.

The UCI team ensures that the campus infrastructure supports teaching and learning, as well as augments thecampus experience for the community. As UCI looks to rejuvenate the campus into one that is smart, safe andsustainable, these efforts remain aligned with NUS’ vision of becoming a leading global university thateducates, inspires and transforms.

OUR CORE VALUES:RespectIntegrityCommitmentExcellence

OUR MOTTO:“Dream it, Do it!”

ORGANIZATIONAL STRUCTURE

ABOUT US

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President

Senior Vice-President (Campus Infrastructure)

Office of Environmental Sustainability (OES)

Office of SVPCI (OSVPCI)

Assoc Vice-President(Campus Operations & Maintenance)

Assoc Vice-President(Campus Life)

Artwork by Garvin Goh

Office of Estate

Development (OED)

Office of Facilities

Management(OFM)

Office of Safety,

Health & Environment

(OSHE)

Office of Campus Security

(OCS)

Office of Housing Services

(OHS)

Office of Campus

Amenities(OCA)

Conferences & Events

Management Unit (CEU)

Sports & UTown

Management Unit (SUU)

Human Resources & Admin

Shar

ed S

ervi

ces

FinanceProcurement, Contracts & Compliance

Space Planning & Management

Physical Planning & Management

Community Engagement & Development Campus Development

& MaintenanceCampus Safety

& SecurityCampus Life

FOREWORD

REJUVENATING NUS: BUILDING A SMART, SAFE AND SUSTAINABLE CAMPUS FOR ALL

2019 has been an eventful and fulfilling year for UCI. We have made progress across many fields andhave seen positive impacts of innovative technologies on our transport networks, building methods,safety and security operations, as well as our facilities management systems. Amongst our keymilestones are the opening of net-zero energy building SDE4 and a new Command Centre for CampusSecurity, and the launch of the autonomous NUSmart Shuttle trial. These developments have set thepace for the latest phase of campus rejuvenation UCI has embarked on, set to create a Smart, Safe andSustainable campus.

With the campus a microcosm of the Singapore city, changes in its infrastructure mirror Singapore’sshift towards building a smart nation. As a university with an active learning community, we see ourpotential as a testbed for solutions that can be scalable for Singapore and the region. Many of such newand exciting initiatives which tap on current and upcoming technologies have been planned. While theymay increase connectivity and efficiency on campus, we acknowledge that these initiatives should bedone with safety and sustainability in mind. Hence, the campus refreshing initiatives are complementedby a Spatial intelligence strategy and Sustainability and Climate Action Plan – to rethink and redesignthe way we use space on campus, as well as cool the NUS environment.

Our rejuvenation of the campus is not limited to our physical campus. In our pursuit of organizationalexcellence, we continue to look for ways to renew and refresh many of our existing processes. TheInnovation Excellence Transformation Unit (iETU) team set up in 2018 has been instrumental to helpingtheUCI cluster plant seeds for culture change and enable new capabilities. Highlights of their achievementscan be found on page 8 of this report – with more to come, I believe, as the team hands over the batonto the new batch of 2020! This annual report captures a year-in-review of the work UCI has done inreaching these visions and in leveraging on inter and intra office synergies within the cluster. Whilethe report itself is not exhaustive of all we have done in 2019, I hope that it provides you with asnapshot of the developments UCI has made on campus, as well as the people behind them.

Prof Yong Kwet YewSenior Vice President (Campus Infrastructure)

Yong Kwet Yew

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UCI MANAGEMENT

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15

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Mr Rajavarman S/O MathichandranHead, Conferences & Events Management Unit

Ms Geraldine LeeDirector, Community Engagement & Development

Dr Peck Thian GuanDirector, Office of Safety, Health & Environment

Mr Foo Tung MooiDirector, Office of Facilities Management

Prof Yong Kwet YewSenior Vice President (Campus Infrastructure)

Mr Chew Chin HuatSenior Director, Campus Operations and Maintenance

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4

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Mr Ng Chin FeiHead, Procurement, Contracts & Compliance

Ms Chia Ser SuanHead, Human Resources & Admin

Mr Sng Jin SoonDirector, Office of Housing Services

Ms Amy HoDirector, Office of Environmental Sustainability

Mr Koh Yan Leng,Associate Vice President, Campus Life

Mr Lee Fook Ngian (not in picture)Head, Physical Planning & Management

Ms Tan Wen MeiHead, Sports & UTown Management Unit

Mr Roy TanHead, Space Planning & Management

Mr Lim Chong GuanSenior Associate Director, Office of Campus AmenitiesMr Ian TanHead, Digital Technology UnitMr Keith ItDirector, Office of Campus Security

Ms Linda LimHead, Finance

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UCI OE JOURNEY

2012 2015 2017 20182016 2019

Manpower Optimisation

Consolidation of shared services into Center of

Excellence (COE)

HR & Finance

Manpower Optimisation

Consolidation of shared services into Center of

Excellence

Procurement (COE)

Employment Engagement

Survey

5 cross-office task forces were formed to look

into matters that are raised

most in EES

Integration of OHS into UCI

Cluster

OHS took over hostel

management of 6 Halls

Formation of iETU

5 task forces are integrated into iETU to review

internal UCI processes

UCI OE

Review the end-to-end

UCI processes

Manpower Optimisation

Facilities Management(COE)

UCI OE 2019 HIGHLIGHTS

Over 200 staff surveyed for pain

points

Over 350 painpoints drawn

107 initiatives developed

Over 50 staff trained in Business Process

Re-engineering

8 priority initiatives implemented

215 staff trained by UCI

colleagues

91completed low priority initiatives

2 Town Hall sessions 8 BPR

Ideas, 4 E-Blasts, have reached out to over

400 staff

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OVERVIEW OF LAND AND SPACE

USE IN NUS

1057 1067 1080 1112

379379 379 379

235 237 237 237283283 283

283

0

200

400

600

800

1000

1200

2016 2017 2018 2019

Gros

s Flo

or A

rea

(m²)

Kent Ridge Campus Bukit Timah CampusUTown Outram Campus

NUS CAMPUS SPACE BREAKDOWN

29%

31%

17%

19%

4%Kent Ridge Campus

Teaching

Research (facultyand university)Student Housing

Support

Research Institutes

17%

21%

51%

12%

University Town

Teaching

Research

StudentHousing

Support

63%20%

17%

Bukit Timah Campus

Teaching

Research

Support

54%

24%

15%7%

Total land use in NUS: 1,596,000m²

Pedestrian and road networks

Infrastructure

Buildings

Green spaces

LAND USE IN NUSSPACE USE IN NUS

37%

62%

1%

Outram Campus

Teaching

Research

Support

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UCI OPERATIONS AT A GLANCE

11,500Rooms and apartments managed

Service calls responded to

40,000

Value in infrastructure projects

24/7Patrols and maintenance of campus

21.7 MCommuters served by Internal Shuttle Buses

22,000m²Of retail and dining space

$560 M

32,300Active installs of re-launched NextBus App

Saved per annum from smart cleaning system

5.8 MMeals served 🔌🔌1.4 M kWh

Energy generated by solar PV panels (300 4-room HDB flats)

$500,000

Waste recycled

$3.72 MIn revenue earned from conferences and events

15,000Guests hosted

1CAPTURING YEAR-IN-REVIEW2019

5,500Trees planted

1400 tons

97,000 m³

1 degCDrop in ambient temperature in some areas of campus

SERVICES AMENITIES SUSTAINABILITY

Some of our new and relaunched apps, as well as digital services:

• NUS iFix• NUS Parking• NextBus• ArcGIS• Building Information Modelling (BIM)

• NUSmart Dining• Online Check-ins• Virtual NUS• Facilities Management System (FMS)• Tenant Management System (TMS)

10,000Users of NUSmart Dining App

*Sustainability data collected across fiscal year (FY) for months April 2019 to March 2020 (inclusive).7Credits to slidescarnival.com for use of some icons in this report.

Of water saved annually (39 swimming pools)

SMART, SAFE & SUSTAINABLE

CAMPUS Developing a smart, safe and sustainable campus through innovation to energize a vibrant learning community.

We are proud to announce that we are the to launch the following:

• Net-zero energy purpose-built school building (SDE4) in Southeast Asia • Autonomous shuttle bus (NUSmart Shuttle) in Singapore operating in real mixed traffic conditions • Unmanned minimart stores opened by Octobox and Umart• IWBI WELL Certified Gold university building (SDE4) in the world which improves human health and well-being• Institute of higher learning (IHL) in Singapore to adopt Threat-Oriented Person Screening Integrated System • IHL in Singapore to carry out campus-wide pilot of electronic scooters from GrabWheels

ENERGY CONSUMPTION

ST

GFA

GFA

(MIL

M²)

0.7

1.5

200

360

Energy Management Efforts

• 24.4% increase in chiller plant efficiency from consolidation works.

• Optimisation of air-conditioning and lighting systems.

• Interventions in vehicular fleet transportation, staff business travel and internal shuttle buses, show carbon emissions for FY2019 are more than 23% below Business-As-Usual (with mitigation).

• Energy Usage Intensity (EUI) target of 171 kWh/m²/year by FY2020.

23 25 29 3337

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2014 2015 2016 2017 2018 2019

AREA

IN ‘0

00 M

² Green Space Area

% O

F RE

CYCL

ING

1.71 1.56 1.53 1.4 1.43 1.41

2014 2015 2016 2017 2018 2019

M³/

M²/

YEAR

WaterEfficiencyIndex

FY2020 Target: 40 GM Awards

FY2020 Target: 25%

FY2020 Target:45000 m²

FY2020 Target:1.41

Lower index denotes higher efficiency for each m² of GFA

RECYCLING INCREASE IN GREEN SPACES

BUILT ENVIRONMENTWATER MANAGEMENT

271

289 287282 281

277

2014 2015 2016 2017 2018 2019

ENER

GY U

SE (M

IL K

WH)

*All sustainability data collected based on fiscal year from April 2019 to March 2020 (inclusive).

Recycling rate % = Total recyclables against total waste generated

13 14 17

25 2724

2014 2015 2016 2017 2018 2019

Recycling Rate

UCI Task Forces are on track to meeting FY2020 targets

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GREE

N M

ARK

AWAR

DS

23 27 30 3743

50

2014 2015 2016 2017 2018 2019

Green Mark Buildings

A YEAR IN AWARDS

BUILDING AND CONSTRUCTION AWARDS

SERVICE AND SAFETY AWARDS• Singapore Quality Class certification by Enterprise Singapore for

OFM• Recertification of Biz Safe Star for OFM• ISO45001 certification and bizSAFE Star in 201 obtained by OED• Pro-Enterprise Panel Best Suggestion Award for OSHE• SCDF Outstanding Company Emergency Response Team (CERT)

Award (OSHE)• Security Industry Special Mention Award for participation in the

Singapore Security Industry Award Competition 2019 to OCS• Clementi Police Division Commander’s Award for Organising

and Holding of NUS SGSecure Day 2019 (OCS)

• Blueprint Award: Best Public-use Project With Public Funding for SDE4

• Building & Construction Authority (BCA) Awards:

- Green Mark Awards: 50 including 29 Platinum and 13 GoldPlus buildings.⁻ 8 Super Low Energy (SLE)

Certification⁻ 1 Zero Energy Award for SDE4- Construction Excellence Award: Institution Buildings Category (2019) for University Sports Centre

• International WELL Building Institute (IWBI): Gold Certified (SDE4) and 1st WELL certified building in Singapore

• BCI Interior Design Awards Learning Category for Central Library

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Photography by Rory GardinerCourtesy of School of Design and Environment and Serie Architects

OUR PEOPLE: HIGHLIGHTS AND

SNAPSHOTS

400 Staff

100 Staff with over 20 years of service in NUS

14 Inter-office sharing sessions

Raised by UCI staff for NUS Day of Service

3 National Day Awards recipients

$5600

5 Staff interest groups

COLLABORATIONCORPORATE SOCIAL RESPONSIBILTIY

UCI Caring Initiative: partnership with NTUC SilverACE on NUS Day of Service

Bi-annual town hall sessions

COMMENDATION

Annual teambuilding event

Business Process Re-engineering workshop

Long service awards

National Day awardsCOMMUNICATION

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https://uci.nus.edu.sg/

contactuci@nus.edu.sg

8 Kent Ridge DriveSingapore 119246

University Campus Infrastructure

@