Cisco Confidential 1© 2011 Cisco and/or its affiliates. All rights reserved.

Smart Net Total CarePartner Smart Talk Series – August 13th, 2013Smart Net Total Care 202

Scott Schell – Smart Service Business Development Manager

Matt Richardson – Smart Net Total Care Engagement Manager

Agenda

• Cisco Smart Services

• Smart Net Total Care Review

• Smart Net Total Care Portal Demo

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 3

What Makes a Cisco Service “Smart”?…Which Collect

Cisco Installed Base & DiagnosticData

Services with…

Automated Software-EnabledCapabilities

Cisco’s Deep Knowledge Base

…Which Is Analyzedand Compared With

++

…to Provide

Actionable Insight

CISCO DEEP KNOWLEDGE BASE25 years of networking innovation & leadership

50 million installed devices

6 million annual customer interactions

90,000+ technical documents

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Cisco Smart Net Total Care Service

Increase operational efficiency and improve risk management through smart services capabilities

Smart Net Total Care

Device Diagnostics

Alerts(+PSIRTs)

Installed Base andContract Management

Technical Assistance

(TAC)

Online Technical

Resources

SoftwareUpdates

Advance Hardware

Replacement

Smart Capabilities

Foundational Technical Services

Capabilities

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So many products and

contracts – it’s hard to manage

them all

With so many alerts - it’s hard to find the ones that apply to me

Entitlement issues take too long to resolve

Life cycle planning data is too hard to find

and use

Are my Cisco products covered

with the right contracts?

Smart Net Total Care Installed Base Management – What’s the Problem?

Tracking serial numbers and

contracts manually is

costly and error prone

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….with each customer you could reveal their uncovered Cisco products?

Grow SMARTnet revenue

….you gave each customer an accurate view of their end-of-support Cisco products?

Sell new Cisco products

….you gave the customer on-going up-to-date installed base and contract information?

Faster and more efficient SMARTnet renewals

….you could inform your customer about a published Cisco alert that would preempt network disruption?

PRICELESS!

Smart Net Total CareWhat If….

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USE SNTC DATA TO BUILD A CONSULTATIVE PRACTICE ENABLING STRATEGIC CONVERSATIONS WITH YOUR

CUSTOMERS • Show your customer all changes to their network on a weekly basis, ensure they

know what is happening in their environment Inventory Delta Report

• Assure all RMAs and other MACDs are confirmed and SMARTnet adjustments are made Inventory Delta Report, Contracts Report

• Preempt network disruptions by proactively identifying and notifying users of installed devices impacted by Cisco published security alerts and advisories Alert Delta Report

• Develop a migration plan with the customer for EoS/EoL devices, removing the risk of network disruption and allowing timely replacement and accurate budgeting of cost for the customer Aggregated Report

• QBR Support – show your customer the changes in their network, illustrate the risk avoidance from device coverage, alerts, EoL/EoS Inventory Report, Inventory Delta Report, Alert Delta Report, Aggregated Report, Contracts Report

Smart Net Total CareTransactional to Consultative….“Stickiness Factor”

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential – FOR INTERNAL USE ONLY 8

Tools & ResourcesFor More Information – internal audience only

• Visit the Americas Smart Services WebEx Social page to access webinar recordings, presentations, training, information, and sales tools

• Checkout the upcoming Smart Talk Series sessions – 101, 202, and 303 and register here

• Contact Scott Schell at scschell@cisco.com for all Smart Net Total Care questions, issues, and support