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ENERGY & UTILITIES SMART ENERGY
indracompany.com
Smart Solutions for a Digital WorldMore than 140 Utilities worldwide support their key business processes using Indra Solutions
ENERGY & UTILITIES SMART SOLUTIONS FOR A DIGITAL WORLD
SMART ENERGY
SMART ENERGY
InGEN - Energy Manageme
Areas
Power Gas Water
Solutions and services
UTILITIES
nt
ENERGY GLOBAL OFFERING
InGEN is a comprehensive and modular solution capable of fully supporting the processes involved in energy management, for Generation & Distribution companies and other energy market participants.
InGEN integrates, on a common and unified vision, the whole energy management business, from operating plants to
the generation portfolio management and operation in energy markets.
This integrated view of the energy management is based on more than a decade of accumulated experience with implementations in multiple countries, managing all types of generation technologies and operating under different types of energy markets.
Real-time Connectivity: Robust connectivity with process variables .
Analytical capability: Allows analysis from basic levels (plant and hourly detail) to fully aggregated levels (Country / Company and monthly / yearly breakdown).
Globality: Geographic assets management with multi-zone, multi-connection, and multilingual capacities.
ERP Integration: Full integration with ERP systems.
Modularity and Scalibility: The modularity of the solution architecture allows easy escalation on both functionality and number of managed assets..
Own Solutions Third Party Solutions Services
Consulting
• Strategic and business consulting
• Organization and systems consulting
• Operation Improvement
> Digitalization
> Mobility
> Asset Management
> IoT Gateways
> Smart Homes
> Etc
Digital Solutions
• Internet of Things Solutions
• Analytics and BigData
• Mobility Solutions
• Cybersecurity
• Cloud (XaaS) Services
• Social Media Solutions
Systems Integration
• Plant Management & Optimization
• Energy Markets and ETRM
• Network Management / Smart Grids
• MDM (Meter Data Management) & MDC (Meter Data Capture)
• Energy & Water Efficiency
• Commercial Management System
• ERP & SMAC Solutions
Managed Services
• Application Management (AM)
• IT Outsourcing
• Business Processes Outsourcing (BPO)
• Indra Cloud Services
Energy Technologies
• Assets Monitoring and Performance Technologies
• Physical and Logical Security
• Substation Control Equipment
• Metering Systems / Smart Metering (AMI/AMR)
• SCADA Control Systems
• Electric Vehicle Recharging Infrastructure
• Energy Efficiency Solution
DIGITAL TRAINING
New technology trends provide a lot of possibilities and advantages for training not only industry new proffesionals and get them promptly ready to perform complex operations, but also in the case of experienced workers to keep them updated and close to the cutting edge technologies they have to use in their daily jobs.Indra's digital training portfolio involves the use of new immersive technologies (training simulators, serious games, gamification) and other digital platforms (virtual or augmented reality) for proffesional training activities.Some of the initiatives and services that Indra's Digital Training unit provides to Energy and Utilities companies are based on:
Training simulators
This is the most established Digital Training area so far since the use of simulators in training environments dates back several years ago. The target of training simulators is replicating the facility operation environment as accurately as possible so that regular or emergency situations can be re-created in a risk-free environ-ment. Simulators are used in instructor-led training sessions and are mainly targeted to the facility operation personnel.
Serious Games
A Serious Game is a game designed for a primary purpose other than pure entertainment mainly oriented to training. Under the 'Serious Games' denomination several applications are grouped sharing a common philosophy: replicate field scenarios to train the company personnel in situational awareness. Some of them may involve 3-D scenarios, other will refer to personal equipment to be used in certain operations, etc. Their main application areas are equipment maintenance and H&S requirements.
Training of maintenance personnel or field operators in charge of the local operation on the equipment has resulted in so-called “3D Serious Games”. These games make possible an immersive training for the trainees using a detailed 3D representation within a virtual reality environment. These games are classified into the “First-Person” category, in which the user can carry out actions requiring a certain degree of skillfulness in a detailed 3D environment and into the “Point and Click” category more focused in H&S practices where the user is able to visualize his location in a simplified version of the industrial facility.
Gamification
Using gamification techniques (i.e., gamelike elements) and simulation models it is possible to train the company staff at different levels and help them apprehend and understand business concepts difficult to be grasped in a traditional learning environment (classes, self-study, etc.). The main objective of these applications is to offer a risk-free hands-on experience platform to consolidate the previously acquired trainee's knowledge.
SMART ENERGY
Asset Management
Energy companies are subject to increasing quality, safety and environmental constraints that, in a highly competitive arena, call for the maximization of asset reliability, efficiency and flexibility, while operation and maintenance costs are reduced.
An asset management system is a major contributor to improving the return on investment and maximizing the company profitability. Asset Management is a data intensive process requiring procedure definition and the implementation of tools to gather, manage, analyze and share the information that, as a result, becomes an integral part of the production process itself. With the goal of meeting these challen-ges and with the background of a sound business and technology knowledge, Indra has an integrated offering of both products and services to help its customers define, implement and accomplish the Smart Asset Management.
Indra’s proposal combines the business expertise, the technical experience and the capabilities to develop, implement and integrate information systems (owned or third-party’s), to define and deliver the best solution for each customer. Indra’s offering includes consulting services to assess the current situation, define the Asset Manage-ment-related objectives, set up an action plan to identify resources and the scheduling to reach the desired goals, develop the neces-sary methodologies and procedures or assist the customer during the implementa-tion, asessment and improvement of the Asset Management system. Besides, Indra’s portfolio incorporates technical support services, training and remote monitoring services.
SOLUTIONS FOR THE SMART ASSETS MANAGEMENT
KPI’S
OPERATION ANDMAINTENANCE
Advance maintenance
Warehouse and spareparts
Maintenancemanagement
Safety and Environment
Operation management
MONITORINGAND ANALYSIS
Performance monitoring
Energy efficency
Prognosis
Predictive monitoring
Condition monitoring
ANALYTICS
INTEGRATION AND DATA MANAGEMENT
INSTRUMENTATION AND CONTROL
Mobility
GIS
Documentmanagement
Main applications of Serious Games
Training and learning through the combination of di erent skills
Real-worldscenario simulation
for a better knowledge, training
and improvement
Self-trainingprocess
implementationCertification
and evaluation processes
Support and reinforcement of
task execution
SERIOUS GAMES 3D
Uses Cases
ConvencionalPower Generation
RenewablePower Generation
Transmission andDistribution
Oil & Gas
SMART ENERGY
InGRID supports current and future require-ments of the grid transmission & distribution companies through a modular solution based on five basic principles: Geo-referenced Information: All modules are supported on GIS advanced features, allowing a clear view of the grid status, as well as all the relationships among its elements.
InGRID – Modular architecture for a full coverage of the Grid Management business processes
Real-Time: Integrated with SCADA sys-tems and field devices through our real-time platform (iSPEED), enabling distributed intelligence, real-time monitoring and decision making.
Smart technology: Includes advanced analytical and simulation capabilities to allow fast grid diagnosis and effective identification and implementation of optimal resolution strategies.
Smart Grid support: Ready to support coordinated demand response, distributed generation, storage and active grid elements
iSPEEDEnds
Comunica>ons
DevelopmentDevelopment
MaintenanceManagement
iGEA Assets Inventory
InGRID
InGEN
InIn InGRID
iSPEED
InGRID
InGRID InGRID
InGRID
Energy EfficiencyPla>orm
InGRID
Big Data
Other
InGRID Metering
Modulity and Interoperability: Standars-based interoperability, enabling ingration with call centers, business systems, management systems, measurement, and other agent’s systems, providing operators and managers with a complete and holistic grid view.
ACTIVE GRID MONITORING
Smart meters, Distributed generation, inverse power flows, new digital prosumers, storage and operation closer to the limits are radically modifying the conditions under which distribution grids operate impacting their reliability and efficiency.
The combination of these business challenges with massive volumes of information generated by the new distribution grids and the big number of assets to monitor and control down to the customer level, require the convergence of Information and operation Technologies (IT+OT) into a common grid monitoring platform for the active management of the grids.
Indra’s Active Grid ecosystem supports the dynamic operation of a distribution grid where intelligent grid assets, connected consumers and new distributed energy resources continually interact in a more reliable and efficient grid operation.
The Active Grid ecosystem
Grid Analytics Massive data analysis for continuous business improvement . Extend the life of your assets, continually measure,monitor and forecast key trends in your grid throught massive and performing big data analysys.
InGRID Real Time Grid monitoring and control. Monitor, analyze and optimize the grid (HV,MV,LV) in RT using distributed and scalable technologies.
iSPEED Open Real Time Interoperability. Open interoperability in real time between devices, nodes, and systems in a common data space. NODE#1 The intelligence at the Edge. Applied intel and industrial lnternet
of Things (IoT) technologies to equip the substations with inteligence to integrate, process and dynamicaly asses and control risks.
InCMS has been included in Gartner’s Magic Quadrant in the CIS (Customer Information System) category for the last 8 years.
IInCMS - Customer management System
InCMS is an Integrated, modular system designed to support customer management, invoicing and collection for utilities and energy companies. Its highly configurable functional structure has been designed to meet the requirements of a dynamic market in constant evolution, which have already been covered in more than 90 implementations from 1998.
SMART ENERGY
InGRID – Smart Energy Services for Homes, Buildings & Industries
SMART HOME
Indra offers a comprehensive Solution to manage, supervise and control consumption, events and processes from a large number of points, remotely and in real time.
GATEWAY NODE#1. The epicenter of all communications.An intelligent gateway remotely managed based on low-power electronics, Embedded Java and a standard modular architecture, configuring a compact yet powerful machine.
Household and Small Businesses are able to view and manage energy consumption, anytime, anywhere, using a friendly user interface both in mobile app and via web.
Smart Architecture for a Smart Solution.
Based on our experience in Energy Efficiency Managem ent and Internet of Things, Indra’s platform allows us to offer our customers an advanced system for monitoring and control based on open standards IoT-Big Data and Cloud integration.
SMART BUILDING & INDUSTRY
Customers with large amount of supply points can visualize their overall energy usage in a more accessible and interpretable way. It is able to handle these large amounts of data thanks to the synergy between Node#1 and SOFIA2 and their outstanding capabilities.
Business Intelligence
COMPLEMENTARY MODULES
Parameters & Security
Data Gathering & Conversion Tools
Transactional Reports
Control and Reports
MDM
Collection Billing Contracting Marketing &Sales
CRM
Executive Reports
KPI &Process Control Reports
Technical/Distribution Services
Reading Device Management
Activities Management
Customer requests
Marketing & Campaigns
Personalized & Massive
Sales
New Connections
Contracts
In-cycle & Estimation
Rebilling, Ad-hoc &
Anomalies
On-line & Centralized Collection
Debt Management
Field Orders - campaigns
Acquisition Data Management
Consumption Determination
COMPLEMENTARY MODULES
- MOBILITY
Capture Reading s application
Billing on Site
Field Orders Mobility
Application Business
Intelligence
MULTICHANNEL TOOLS
Customer Self-Service
Integration IVR, CTI, fax, e-mail, sms c
e-payment, Credit Card,
ATM
Integration Mobile
Payments
RRHH System
Integrations
Financial System
Pre-Payment
AMR / MDM In Grid OMS
In Grid AMP In Grid IGEA GIS Energy Control
Documental Management In Grid WFM
Comercial Module
Distribution Module
Third Party Product
Comp.2 Gateway
CLOUD
CLOUD
Comp.3
iSPEED
IoT Platform
Big Data Analytics
Comp.4 Advanced HEMS and Smart Home & Building Platform
Comp.2 Gateway
node#1
Comp.1 Sensors/ Actuators
SMART ENERGY
MINSAIT
Minsait is the division of Indra specialized in innovation and digital transformation that combines business and technology capabilities in an integrated ecosystem of disruptive end-to-end solutions, FEEP, that provides new business models, keeps you constantly connected to your customers and society, optimizes your opera-tions, and safeguards your digital footprint.
Value Contribution
Mobility Social
CloudInternetof Things
Analytics
Exponential
Multiplier
Additive
Enabler
DigitalBusiness
Rev
enue
mod
elB
enef
it s
hare
Indi
rect
inco
me
subs
crip
tion
Tran
sact
ion
How you behave
Pre-emptive
Predictive
Proactive
Passive
What you sellContentServiceProductMateria
l
Who you sell to
Machine
Collective
Consumer
Business
ForeseeForesse new business model
EngageEngage customers& citizens
EmpowerEmpower operations & technology
ProtectProtect the digitalfootprint
Integrate, implement and operate Solutions & Services in the short-term, considering the strategic vision in the medium-long term
FEEP Protect Solutions
We manage risk by protecting our client´s critical assets, safeguarding the identity of our client´s digital footprint in a hyperconnected world.
• 360-degree cybersecurity: an end-to end response to global threats• Smart borders: Maximum efficiency and security for a global environment • Training in cybersecurity: training new professionals in cybersecurity, practicing with live ammo.• End to-end fraud management to protect the value of organizations• Advanced risk management that helps to protect the profitability of capital.• End to-end fraud management to protect the value of organizations
FEEP Engage Solutions
We develop interaction and personalization capabilities to enrich the customer experience and society through the transformation of traditional channels, the development of interactive channels and the orchestration of contact points.
Advanced Contact CentersBeyond efficiency: interaction with guaranteed satisfaction.
Excellent Sales forcesCommercial productivity compatible with great costumer experience.
Omnichannel experience: Adding consistency, simplicity and interaction to multiple channels.
Social mediaas a new research methodology to detect market and consumer insights and trends that will help us to improve customer experien-ce and add value to the business by attracting new customers and increasing loyalty.
Micro-segmented value proposition: A micro-segmented go-to-market strategy to increase sales and profitability.
360º
CLIENT
COMPREHENSION ENTREPRENEURSHIP
COLLABORATION
FEEDBACK
EXPERIENCEA COMPLETE OMNI-CHANNELMARKETING SOLUTION
KNOWLEDGE
SOCIAL
S
MOBILE
M
ANALYTICS
A
CLOUDVoice
Online
Physical Presence
IoTC
ACTION
DEVICES
COMMERCIALAGENT
PARTNER
POSKIOSKS
SOCIALMEDIA APP
PORTAL
CALL CENTER
Bolts24x7x365service andsales
Prediction andinteligence
Analytics
Omnichanneladding value
SocialContactCenter
Creating a motivatedteam, trained and
Qualified
In the
Moment ofTruth
Integrated in the
CustomerJourney
No back affice tasksthat can not be
automated
Increasedsales perexecutive
CSI / NPSimprovement
Increasedconversionrates
Opertioncostreduction
SMART ENERGY
More than 140 energy companies.
• More than 100 million Customers managed through Indra’s Commercial Systems. • More than 700 Power Plants are managed with Indra Solutions. • More than 50 Utility companies using Indra’s Grid Management Solutions.
AMERICAEcopetrol (Colombia)Cemig (Brazil)Elektro (Brazil)OSE (Uruguay)UTE (Uruguay)AES SUL (Brazil)Aguas de Hermosillo (Mexico)Aguas de Monterrey (Mexico)Cadafe (Venezuela)Hidrocapital (Venezuela)Disnorte-Dissur (Nicaragua) Electricaribe (Colombia) Eleval (Venezuela)Eletrobras (Brazil)Emdersa (Argentina)Epsa (Colombia)Grupo EMEL (Chile)Petrobras (Brazil) RGE (Brazil) Chevron (USA)AyA (Costa Rica)Aysa (Argentina)Sedapal (Peru)Sedalib (Peru)Electrodunas (Peru)Osinergmin (Peru)Sempra (USA)AES (Brazil)PetroPerú (Peru)PetroEcuador (Ecuador)
E&W Authority (Bahrain) Cepalco (Philippines)
MIDDLE EAST– ASIA – PACIFICOMeralco (Philippines)Maynilad (Philippines)Manila Water (Philippines)
Caltex (Australia)PNL (Indonesia) RAWEC (Saudi Arabia)
AFRICAONEE (Morocco)KPLC (Kenya)AES (Cameroon)EEPCO (Ethiopia)NCWSC (Kenya)KENGEN (kenya)UMEME (Uganda)ZESCO (Zambia)ZETDC (Zimbabwe)GECOL (Libya)ESKOM (South Africa)EDM (Mozambique)ECG (Ghana)
EUROPEGNF (Spain)Enel / Endesa (Italy / Spain)Enel Green Power (Spain)Viesgo (Spain / Hungary)Iberdrola (Spain / Portugal)ACEA (Italy)ENI ( Italy)EDP (Portugal)BP (Portugal)Canal Isabel II (Spain)Agbar (Spain)FCC Aqualia (Spain)SSE Grupo EDF (Slovakia)Grupo PP&L CEZ (Czech Republic / Romania)RWE (Czech Republic)Red Chisinau, Centru, Sud (Moldova)Eléctrica (Romania)EDA (Portugal)EDM (Portugal)GALP (Portugal)REPSOL (Spain / Portugal)Lafarge Energy (Switzerland)
Indra reserves the rightto modify thesespecifications withoutprior notice.
Avenida de Bruselas, 35 28108 AlcobendasMadrid (España)T + 34 91 480 50 00F + 34 91 480 50 80indracompany.com