Passenger Road Transport & e-initiatives

UP State Road Transport Corporation

Elets Summit 2016

30.11.2016

SMART City needs a SMART Citizen and a Society that is Simple Methodical Articulate Responsive, & Transparent

Creating SMART Transport needs New Variety of Services as per citizen preferences Use of technology as a tool to enable customer

conveniance

Smart City & Transport

First Operation: Lucknow Barabanki route on 15.4.1947 • Incorporated on 1.6.1972 under RTC Act, 1950• UPSRTC comprises of

• 20 regions - 115 depots• 300 bus stations

• Buses – Over 10500 • Capital - Rs. 742.56 crores• Employees – 50,000 Approx.

Present daily operations• Over 32 Lakh kilometres• Carrying over 14 lakh people• Earning over Rs.10 crores

Passenger Road Transport in U.P.

JanRath / Shatabdi - around 300 buses • Affordable AC Buses• Fare 1.5 times ordinary bus fare• Operates between major

towns/districts• Online reservation, onboard WiFi

entertainment & internet

Lohia Service - around 1000 buses

• Rural areas connectivity• Cheap public transport services -

Fare upto 25% lower

New Services

5

Pink Service• Exclusively for women, AC Buses,

Online reservation, onboard WiFi entertainment & internet

• Lady conductors, security guard & CCTV surveillance for security

• Tickets available ONLY to women or Male companion for whom the ticket is booked by a woman

Maitri Services• Varanasi & Kathmandu• International connectivity &

tourism Luxury AC buses • Online reservation, onboard

WiFi entertainment & internet

New Services

6

Super Luxury & Luxury - Airconditioned Buses• Comfortable, Luxury AC Bus• Online reservation, onboard WiFi entertainment & internet• Operation on all major inter district routes of U.P.

New Services

Multi-Axle Scania Volvos

Ticketing convenience – websites, mobile phones, countersPayment convenience – cards, net banking, mobile, cashGreen Initiative - ticket in electronic format & Clear printed ticket24 x 7 helpline & IVRS – enquiries, suggestions, assistance, grievancesTravel information - Website, SMS, LCD Display, AnnouncementsTravel products – Smart cards, passes, discountsMonitoring – Safety, overspeeding, unauthorised halts, performance, regularity & punctuality

Intelligent Transport Management System

Ticketing convenience – Any where any time

Available on popular Ticketing portals – Makemytrip, Redbus, BusIndia, GoIbibo, Hermes, TravelYaari

•Choice of Seat – from seat map•Ease of Payment – Debit / Credit Cards, Net Banking, Mobile•Green Initiative – Travel with ticket on Mobile / Laptops with photo ids, no print out needed•Book Tickets on Mobile Phone – UPSRTC on google playstore

E-Ticketing

Avg. tickets sold / day = 3500 value 24 lac / day, Annually > 12 lac tickets, value > 88 cr

Counter Setup – 150 counters set up at all bus stations – reservation, current ticketsTicketing convenience – Seat confirmation and charging of correct fareOver The Counter Smart Cards – SBI Avg. tickets sold

• Current 207 , Rs. 0.21 lacs / day, Annually > 0.76 lac tickets, value > 0.75 cr

• Reservation 1457, Rs. 5.73 lacs / day, Annually > 5.32 lac tickets, value > 20.93 cr

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RFiD – for Travel

Swipe - Shopping

MST – SaralDiscount – 40%

MST – StudentDiscount – 60%

Open EndedDiscount – 20%

Over the CounterDiscount – 10%

Plastic Money Confirmed Passenger Cashless Journey Discounts Jobs at counters Pilferage Control Additional Revenue Integration

1st Time in the Country

Over 160000 cards in circulation• MST 1.20 lacs, • Open Ended 0.20 lacs, • Over The Counter(OTC) 0.20 Lacs

• Monthly sales is around 5000 cards

Manual Ticketing Replaced – Handheld Electronic Ticketing Machine provided for all buses•Clear printed tickets•Date, time and value printed

• Avg. 13.50 lac tickets sold / day, 48 crs tickets pa• Avg. value 7.43 crs / day, > 2673 cr pa

Information on Website Friends of UPSRTC – A forum to express views or share experiences, audio-video uploadsSocial Media Connect – Facebook, Twitter for passengers to connect

LCD Displays & Announcements at Bus Stations – For information of arrival / departures & ETA / ETD

• Integrated Rail-Bus tickets on IRCTC portal• Buses at New Delhi Railway Station

1st Time in the Country

THANK YOU

• Best Practices Award - MoRTH through ASRTU - 2014.

• Maximum profit in 2014-15 - MoRTH through ASRTU - 2016

• Minimum cost of operations per km. - MoRTH through ASRTU – 2016

• Transformative Governance Award - Skoch Consultancy Services - 2015.

• Excellence Award for Commuter Friendly Initiatives - Use of MultiPurpose Smart Cards - MoRTH through ASRTU - 2015.

• Excellence Gold Award in 5 categories - ITMS, Multipurpose Smart Cards, VTS & Road Safety, IVRS Dial 149 Helpline, Water ATM & Parivahan Neer - Skoch Consultancy Services - 2016.

• KIGA (Kalam Innovative Governance Award) - bestowed by Dr APJ Abdul Kalam Foundation on 15.10.2016 at Vigyan Bhawan, Delhi for Use of Innovative IT Tools in Public Interface of Road Transport (ITMS)