MY CITYMOBILE, INFORMED AND EMPOWERED

80% of citizens would like to monitor their water and electricity usage on a regular basis

Mobile applications empower citizen to participate

Information on the move and at the project site

Citizens can identify more with activities in the city

Citizens play a direct role in transforming CITIES, wherever they are: Zero Distance!

SMART CITY DEFINITION & DOMAINS

Smart City Definition Frost & Sullivan Smart City Domains

• Urban ecosystem

• Based on future information, communication, technology and pervasive networks

• Addressing specific demands from its citizens and industries

• Enhances sustainable quality of life

• Attractive to citizens and industries

Slide 2

Smart Energy Services

Mobile Enterprise Services

Hosting Services

Public Sector Solutions

Mobile Apps

MY CITY – THE KEY MESSAGES

PORTFOLIO

Integration of mobile devices for citizen involvement (push notifications, votes, comments, etc.)

Augmented reality, cloud solutions and mobile apps

Software to support processes

Software to analyze citizens’ wishes (business intelligence)

ICTSOLUTIONS

Digitization and mobilization of analog processes …

Mobilization of procedures and participation processes are becoming relevant topics in e-government

Development of the general ICT infrastructure

Outdated management systems

IT PAIN

POINTS

Lack of citizen involvement in services areas

Citizens do not identify with urban planning processes

Limited ability for residents to voice their concerns and opinions

Protests by dissatisfied citizens

BUSINESSPAIN

POINTS

Urbanization and the always-on society

A rise in the number of e-government services

Citizens increasingly demand more relevant “city” information

Open government structures

Citizens want to participate in city activities

MARKET-TRENDS

ICT THAT WORKSACHIEVING SMART CITY EXELLENCE THROUGH ICT

Every Town or City has its individual initial ICT profile

Using this profile as a starting point, the Towns and Cities had to develop project ideas which resulted in an improved target profile (improved quality of life and location)

i.e., the project ideas are developed in the Towns and Cities

Ben

efits

Educ

atio

n

Traf

fic

Logi

stic

s

Hea

lth

Sec

urity

Adm

inis

tratio

n

Bus

ines

s

Con

sum

er

Educ

atio

n

Traf

fic

Logi

stic

s

Hea

lth

Sec

urity

Adm

inis

tratio

n

Bus

ines

s

Con

sum

er

Improvement in quality of lifeand location through ICT

Initial ICT profile of theTown or City

Target ICT profile of Cities for the future

Slide 5

Smart City Platform

Healthcare

ICT THAT WORKS

Cloud Computing

Local Government

Big Data

Healthcare Solutions

TransportUtilities Public Safety Education Environment

Transport Solutions

Digital SecurityMobility

SolutionsEnergy & Water

SolutionsCommunications

ICT THAT WORKSBUILDING AN EFFECTIVE SMART CITY ECO SYSTEM

Slide 4

T-SYSTEMS SMART CITY PLATFORMMODULAR AND SCALABLE PLATFORM

Integrated Smart City Platform for various Service Areas and Applications:

Technical Meshing Common Web/Mobile Portal Data Provisioning (Open-Data)

Key Areas:

City information Connected Commerce Smart Mobility

Smart Energy & Environment

Smart Mobility

Smart Economy

Smart GovernmentSmart Living

Smart Health

Smart Learning

Slide 6

TOPIC SELECTIONFLEXIBLE INTEGRATION OPTIONS FOR EXTENSIONS

Smart Energy &

Environment

Smart

Mobility

Smart

Economy

Smart

GovernmentSmart Living

Smart

Health

Smart

Learning

Tourism

Security

Culture

Communication

Sport

Shopping

Energy

Waste

Water

Argriculture

Street Lights

buildings

Traffic Steering

Logistic

Community

shield

Parking space

TrafficInformation

clinics

Telemedicine

Hospital

Prevention

Administrative Litigation

Citizen participation

training

Educational institutions

Colleges & universities

Private learning

Industrie 4.0

services

trade

Smart City platformsolutions

Citizen information

Smart Mobility

Slide 7

Information from Project, Services, Plans and Models

THE FLOW OF INFORMATION FOR CITIZENS IS A ONE-WAY PROCESS WITH LIMITED ACTIVE INVOLVEMENT OF RESIDENTS IN CITY SERVICE AREAS

The Current Situation Citizens protest because large-scale publically funded projects often

exceed the budget and timeframe

Citizen participation is an after-thought instead of an integral part of the project from the start

Citizens would like to be more involved in the service improvement projects

Citizens are unhappy about the lack of transparency in key service areas and would like to play an active role in shaping their towns and cities

Digital Media is not sufficiently deployed, e.g. in improvement projects

Citizens have limited involvement in key service areas…

The information communicated does not go beyond what is legally required

High costs caused by citizen protests

CONNECTED CONSUMERCITIZEN PARTICIPATION

Augmented Reality for mobile, interactive services…

Citizen Satisfactionimproves talks to dialog with authorities and local government representativesAccelerated Processes through

digitization and collaborative ofservice areas

Issues, Opinions, Votes and Comments…

Wi-Fi hotspot

Contributing Ideas..

City Information and alternative options available to citizens …

Augmented reality makes key areas interactive via mobile

Push notifications to inform people

ICT as an Enabler…of citizen participation

ZERO DISTANCEInformation – Customers – Employees

The smart cityis gradually becoming a Reality…

Greater legitimation through

citizen participation and targeted spending of public money

THE TECHNOLOGY

SUPPORT & ENABLINGSERVICES

DYNAMIC NET-CENTRICSOURCING

COLLABORATION MOBILE ENTERPRISE SECURITY &GOVERNANCE

SUSTAINABILITY& CORPORATERESPONSIBILITY

CROSS INDUSTRY BUSINESS SOLUTIONS

DATA CENTER SERVICES CONNECTIVITY SERVICES END USER SERVICES

APPLICATION OPERATIONS

INDUSTRY BUSINESS SOLUTIONS

APPLICATION SERVICES Software Development Implementation Release

change/upgrade Optimization Testing

INFRASTRUCTURE & NETWORK SERVICES Solution Design Installation &

Configuration Consolidation &

Migration Operation support Managed Services Outsourcing

CONSULTING Infrastructure Consulting ICT Strategy Business Process DETECON Consulting

INNOVATIONS Open Innovation Projects Innovation Coaching Innovation Center

München

AUTO/MI TRANSPORT PUBLIC UTILITIES HEALTH TELCO INSURANCE BANKING RETAIL

IN = Intelligent Networks = Cloud-based Service

T-SYSTEMS PORTFOLIO

Service Desk & OnsiteServices

ICT SecurityServices

Application Performance Management

Enterprise Solutions

ApplicationManagement, Mod. & Testing Services

Web, Social & Mobility Enabling Services

CloudReadiness & ManagementSolutions

Public SectorSolutions

Utilities / IN Energy Solutions

Travel, Transport & Logistic Solutions

Health/IN Health Solutions

Mainframe Services

HostingServices

Access & Voice Services

Inhouse ServicesVirtual Private Networks

MobileEnterpriseServices

ManagedWorkplaceServices

UnifiedCommuni-cation & Collaboration

Application Operations for SAP® Solutions

CorporateVideo

Application Operations for other Solutions

Archiving & Content Management Services

De-Mail

Manufacturing/Automotive Solutions / IN Connected Car

Delivery of the augmented reality cloud

App for mobile devices

Software support for planning at local government agencies

Infrastructure components

Analytics software for local government agencies (BI)

Public Sector Solutions

Mobile Enterprise Services

Application Operations for other Solutions

App on citizen’s Mobile Device

1

2

Local government

Analysis

Opinions

Requests for information

Voting behavior/trends

Citizen needse.g. organized by district

Software support for Service Improvement Areas

Analysis Applications

(business intelligence)

Opinions, Votes

Information via text message (push) at the Service Area

Service Request

Service Feedback

Suggestions for the Service Improvement

Cloud Services

Thank You