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“Tecnologie e soluzioni per la Smart City” - Call for solutions di SMART City Exhibition

ITS Area Vasta Società Consortile a responsabilità limitata

Viale Trieste 159/3 – 09123 Cagliari tel. 070/2091234

How to make your city smarter(a stepwise approach)

SMART CITY, I.T.S. AND TECHNOLOGICAL INNOVATION APPLIED TO URBAN MOBILTY: LESSONS LEARNED IN

THE METROPOLITAN AREA OF CAGLIARI


ITS Area Vasta Ltd is a consortium comprised of 8

partners:

1.City of Cagliari2.City of Quartu S.Elena3.Town of Monserrato4.Town of Selargius

5.Town of Elmas6.Town of Assemini

7.Town of Decimomannu8.CTM

ITS Area Vasta Scarl has been created tomanage the project “INTEGRATION PROJECTAND TECHNOLOGICAL DEVELOPMENT OFMOBILITY CONTROL SYSTEMS IN THEEXTENDED AREA OF CAGLIARI”. The project,revolving around the realization of an integratedmobility system, has been originally funded by theDepartment of Transportation of the AutonomousRegion of Sardinia within the EU Structural Funds(2003-2006)

The consortium ITS Area Vasta has a sole administrator and uses mainly employees from CTM, who lend their expertise to the consortium on a part time basis

ITS AREA VASTA: A BRIEF PRESENTATION OF THE COMPANY


Uneven developmentof the area

Quartu

Assemini

SelargiusMonserrato

Elmas

Cagliari

Decimo

Project I € 10.324.952

Project II € 18.632.436

METROPOLITAN AREA 7 MUNICIPALITIES INVOLVED € 28.957.388

THE PROJECT: AN OUTLINE


Overall investment: € 28.9mInvestment for info-mobility:

80 €/resident

The first phase, characterized by the partnership between CTM (the local

transit agency) and the city of Cagliari, was realized between 2004 - 2008

The second phase, for the development of telecommunication and info-mobility

systems within the metropolitan area of Cagliari, has started in 2008 and is yet to

be completed

THE PROJECT: THE TWO-PHASE BREAKDOWN


Step 1 Preliminary agreements

Step 2

Contract

Final beneficiary CTM

Step 3 Contract for the system

management

Step 1 Preliminary agreements

Step 2 Contract

Step 3

Creation of ITS

Final beneficiariesthe 7 municipalities and CTM

Project II(8 partners)

Cityof Quartu

Town of Selargius

Town of Assemini

Town of Monserrato

Town of Elmas

Town of Decimo

CTM S.p.A.(LPT)

City of Cagliari

Project I(2 partners)

CTM S.p.A.(LPT)

City ofCagliari

THE PROJECT: MILESTONES


• Mobility supervisor • Traffic management• Urban traffic control • Parking Management• Access Control• Environment monitoring

• Variable Message Signs• Electronic bus stops• Web portal

• Public transport management• Fleet management• Bus priority at signalized

intersections

THE PROJECT: AREAS OF INTERVENTION


1° PROJECT (€ 10.324.952 - Completed )

Urban Traffic Control 63 junctions

Electronic bus stops 157

E-Ticketing systems 200 contactless/magnetic ticket ma chines

Parking Management 16 areas

Private transit management � 1 Control center� 4 red light violation control points� 4 reserved bus lanes� 5 speed traps

Public transit management � 1 AVM room� 1 automated bus depot management� 264 monitored vehicles� 3 information stands� call center & IVR

Mobility-traffic web-site � 1 section devoted to private transport� 1 section devoted to public transport

Environment monitoring � up dating of the 7 existing facilities� 4 new facilities

Traffic access control 16 Limited Traffic Zones passag e points

Dynamic Message Signs 10

Radio device Tetra

CCTV 24 flexible CCTVs

2° PROJECT (Available funding € 18.632.436 )

39 junctions

124

� 100 contactless/magnetic ticket machines� 70 fixed point of sale terminals (POS)� 15 verification terminals

� 6 control mobility centers in 6 towns� 31 vehicle control sections

4 Limited Traffic Zones passage points

48

� 7 Radio base stations� More than 800 devices

� 69 flexible CCTVs� All new buses with on-board security cameras

OUTPUTS


• Dynamic traffic simulations

• Traffic scenario simulation

• Data analysis reporting

• Vehicular flows and reporting

Maintenance of ITS devices such as:

• Traffic lights

• VMS

• CCTV

• AVC

• LTZ

Video surveillancesystems mountedon 57.4% of CTM bus fleet (2013)

Waiting time at bus stops

Bus finder:

•Route finder;

•Path finder

Creation of:

• Operations centres

• Control room

• Local policy radio centre

• AVM room

• Call centre

• PCC room

THE PROJECT: AREAS OF IMPROVEMENT


IT PROVIDES INFOS ON THE ROUTES AVAILABLE ON THE NETWORK AND THE

REAL TIME TRANSITS AT BUS STOPS

FOR USERS FOR CTM EMPLOYEES

IT ESTIMATES THE OPTIMAL ROUTE TO GET FROM POINT A TO POINT B

IT TRACKS THE NEAREST BUS STOPS AND BUS TICKETS SELLERS

IT PROVIDES REAL TIME INFOS ON CTM’S ROUTES

IT PROVIDES REAL TIME INFOS ON EACH SINGLE EN-ROUTE BUS

IT PROVIDES ACCESS TO THE CTM’S INTRANET AND OTHER DOCUMENTS

APPS USED TO PROVIDE CUSTOMERS AND CTM’S EMPLOYEES WITH NEW SERVICES

THE PROJECT: SOME RECENT DEVELOPMENTS


Developmentand apps

Buscheck

Developmenton Android

SAP Interface

Busfinder

Info

for

New

/non

clie

nts

Info

for

usua

lclie

nts

News

Tickets and bus service

Customersupport

Urban traffic

Park and Ride

Costs:Car vs bus

BUSCHECK AND BUS FINDER: AN OUTLINE


Per

ceiv

edqu

ality

Per

ceiv

edqu

ality

Per

ceiv

edqu

ality

Per

ceiv

edqu

ality

FREQUENCY INFORMATION

PUNCTUALITY TRIP LENGTH

THE FOUR PARAMETERS MORE LIKELY TO BENEFIT FROM THE INTRODUCTION OF I.T.S. HAVE BEEN IMPROVING YEAR-ON-YEAR SINCE THE INTRODUCTION OF I.T.S. TOOLS

I.T.S. TOOLS AND CUSTOMER SATISFACTION: SOME SELECT ED PARAMETERS


6,757,17

6,46 6,29 6,43 6,52

7,33 7,447,77

8,02

8,959,18 9,33

5,856,17 6,36 6,30 6,45 6,35 6,47 6,59

6,89 6,827,34 7,35

7,64

-0,89 -1,00

-0,10 0,01 0,02 -0,17-0,86 -0,85 -0,88

-1,20-1,61 -1,82 -1,68

-2

-1

0

1

2

3

4

5

6

7

8

9

10

1998

-199

9

1999

-200

0

2000

-200

1

2002

-200

3

2004

-200

5

2005

-200

6

2006

-200

7

2007

-200

8

2008

-200

9

2009

-201

0

2010

-201

1

2011

-201

2

2012

-201

3

Years

Expected Quality Perceived Quality GAP

INTRODUCTION OF I.T.S. TOOLS

SINCE THE INTRODUCTION OF I.T.S. TOOLS WE HAVE RECORDED MAJOR INCREASES IN THE LEVELS OF BOTH PERCEIVED AND EXPECTED QUALITY. HENCE, OUR CUSTOMERS ARE INCREASINGLY HAPPIER AND MORE EXIGENT .

I.T.S. TOOLS AND CUSTOMER SATISFACTION: A SERVQUAL ANALISYS


Public Transport

The technological system we have realised represent s an important support for the integrated management of both public and private mobility. In other words it repr esents an essential tool for the coordinated management of th e urban

mobility in terms of:

Centralised services for the management of urban mobility and related information

Private Transport

SOME FINAL REMARKS


Proto Tilocca

Planning, Marketing, Quality and Information Systems Manager

Thanks for your attention

Should you have any questions, please contact me

[email protected]

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