smac-2015-alanarthur (compact)

17
Service Management 2015 #SMConfAU Customers. Critics to Advocates Alan Arthur THURSDAY 20 - FRIDAY 21 AUGUST 2015 | SOFITEL WENTWORTH SYDNEY

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Page 1: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Customers.Critics to

AdvocatesAlan Arthur

THURSDAY 20 - FRIDAY 21 AUGUST 2015 | SOFITEL WENTWORTH SYDNEY

Page 2: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

The Journey

Page 3: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

The beginning

Page 4: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

The destination

Page 5: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Team Culture

Page 6: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 7: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 8: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 9: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 10: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 11: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 12: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 13: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 14: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 15: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Page 16: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Resources

www.gmwater.com.au

Page 17: SMAC-2015-AlanArthur (Compact)

Service Management 2015 #SMConfAU

Alan Arthur – CIO, Goulburn-Murray [email protected]@alanarthur

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