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Commonwealth AITR Communications Exchange
Lem StewartCIO of the Commonwealth
Commonwealth AITR MeetingOctober 23, 2006
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Welcome! Our agendaYour questions
– From last meeting– Service escalation– Federal cost allocation– 2007 legislative initiatives– IT Infrastructure Partnership– Procurement– Standard infrastructure practices
• Open Q&A/discussion– Improving communications
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Your questions
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Questions from September• Parking lot
– Improving communications (Today)– Service escalation process (Today)– Enterprise Applications PPEA (defer to future)
• Individual questions– Pat Wilson, Dept. of Correctional Education,
procurement issue with battery backup– Sanford Hostetter, follow-up on metrics/SLAs
for DMHRMRSAS– All, sharing names of Customer Advisory
Council (now Partnership Advisory Council)
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Service escalation processQuestion• How do I escalate critical service problems
when the normal VITA processes aren’t working?
Answer• Our first priority is to resolve IT
emergencies as quickly as possible• If the normal processes aren’t working,
you can follow an escalation path
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Service escalation process1. Critical incidents should be assigned a ticket
number by the VITA Customer Care Center (804) 786-3932 or 1-866-637-8482
2. Contact your Customer Account Manager (CAM)3. CAM Director Debbie Secor and Service
Management Director Fred Duball4. IT Investment & Enterprise Solutions Director
Jerry Simonoff5. CIO of the Commonwealth Lem Stewart
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Service escalation contactsCAMsMary Davis-Barton(804) 371-0628 office(804) 559-2453 cell(804) 263-1232 [email protected]
Bobby Keener(804) 652-7293 cell(804) 304-1171 [email protected]
Linda Smithson(804) 343-9053 office(804) 614-0639 cell(757) 259-7959 [email protected]
Anne Wingfield(804) 371-5620 office(804) 400-0722 cell(804) 320-2113 [email protected]
Debbie Secor CAM Director(804) 343-9049 office(804) 652-5705 cell(703) 362-2196 home
Fred DuballSMO Director(804) 343-9026 office(804) 283-6479 cell
Jerry Simonoff ITIES Director(804) 343-9001 office(804) 840-9265 cell
Lem StewartCIO of the Commonwealth(804) 343-9002 office(804) 363-9644 cell
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Federal cost allocationQuestion• I hope we can get an update relating to agencies
who receive federal funding and recent communications from HHS to agencies in the Commonwealth.
Question • Does this [letter] mean that we can not charge
the Federal Government the VITA Fee but need to pay it from the general fund?
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VITA’s Services Charges - Background• Internal Service Fund agency
– Budget is the fees VITA collects– Rates are approved by ITIB & JLARC
• Security• Project management• E-911• GIS (pending ISF July 2007)• Direct Bill: charged from its inception in
2003 until July 2006
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VITA’s Service Charge Evolution• Agency Services: From Direct Bill, VITA
began charging in July 2006– Consistent vs. discretionary budgeting
philosophy– Based upon each agencies’ historic IT spending– Transitional step
• Enterprise Shared Services: 2007-2008– Based on service usage– Customers choose service levels– Consistent service levels at consistent costs
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Federal Cost AllocationVITA’s response to HHS• “Considering in your judgment we only appear non-
compliant, that you and your colleagues in the various federal offices hold in abeyance any action on your September 29 letter for 60-90 days. That will give us time to work with you and our agencies on acceptable alternatives or modification. It will also avoid any interruption of federal and state program services since we will be unable to provide such services without revenue to support them.”
• VITA convened a group of 6-8 seasoned agency financial officers to assist in crafting a new solution.
• VITA plans to bring in an experienced and objective third party to help guide the development of a new plan.
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Legislative initiatives
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Legislative initiativesQuestion• I would like to know what issues VITA will pursue
during the next General Assembly. Are there any Code changes or additions VITA will push?
Answer• VITA has not submitted any legislation through
the executive branch review process. At present, VITA has no plans to present any agency legislation in the 2007 Session.
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IT Infrastructure Partnership
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IT Infrastructure PartnershipQuestion• Can we get an update on the IT partnership?Question• Several months ago at a general meeting
preparing for the NG transition, mention was made of 10 or more technology tower areas that would be involved. Is there an update to the status on this? Can VITA provide a list of milestone dates when centralized services will be initiated?
Infrastructure Partnership Program (ITP)
Infrastructure Partnership UpdateFred Duball and Joe Fay
Program Directors
October 23, 2006Agency Information Technology Resource Communications Meeting
Infrastructure Partnership Program (ITP)
The IT Infrastructure Partnership Program is a multi-year, multi-phase effort to stabilize, optimize and transform the people, processes and
technologies for IT infrastructure services that support citizen services
A well-ordered introduction of services to VITA’s customers
Infrastructure Partnership Program (ITP)
Stabilize• Completed
– Established the Operations Working Group – Built Root Cause Analysis (RCA) process, completed 28 RCAs– Bolstered operations organization with project, communications, and change management
personnel– Held four in-scope manager Q&A calls– Disseminated and implemented 10 standard infrastructure practices– Published Central Operations Quality of Service (QoS) Report– Started collection of customer agency facing metrics– Implemented fixes to correct central operations Yellow and Red metrics
• Planned– 10/16 -11/8 - 10 regional NG new employee training meetings – 10/31 – Complete evaluation of infrastructure against CIS Configuration Standards– 11/15 - In-scope manager off-site – management team alignment– 11/30 – Build process for flowing information on vital service interruptions– 11/30 - Build Emergency Operations IT support plan– 12/15 – Include all customer agency facing metrics in the QoS Report – Early 2007 – Consolidate service support contracts
Infrastructure Partnership Program (ITP)
Transition Challenges• Move Operations from primarily distributed/agency-focused model to centrally-focused model
– Description
• Effort now primarily performed in agency buildings and focused on agency support
• Eventually move help desk, break/fix, server, network, security monitoring, e-mail to the Commonwealth Enterprise Solutions Center (CESC) and the Southwest Enterprise Solutions Center (SWESC) and focus on enterprise support
– Near-term efforts
• Moved East and West regions to geographic model, Capital region will move in early 2007
• Accelerating interim help desk consolidation
• Accelerating move of customer agencies to interim, existing single e-mail
• Gain better understanding customer satisfaction at the agency level– Description
• Currently getting informal, ad hoc comments
• No overall view of agency satisfaction
– Near-term efforts
• Started collection of agency facing metrics, first report December 2006
• Customer Account Managers (CAMs) providing agency satisfaction assessment
• Customer agency survey planned for early 2007
Infrastructure Partnership Program (ITP)
Initial, Notional Order for Help Desk and Desktop Transformation
Agency Secretariat Number of Sites
Workstation Count(as of
5/10/06)
Cumulative Workstation
Count
Veterans Services, Department of Public Safety 26 106 106
Museum of Natural History, Virginia NR 1 45 151
Minority Business Enterprise, Department of Admin 4 27 178
Criminal Justice Services, Department of Public Safety 2 194 372
Museum of Fine Arts, Virginia Educ 4 250 622
Correctional Education, Department of Public Safety 58 2971 3593
Corrections, Department of Public Safety 115 6984 10577
Juvenile Justice, Department of Public Safety 142 1509 12086
Game and Inland Fisheries, Dept. of NR 21 656 12742
Charitable Gaming Commission Admin 1 55 12797
Forestry, Department of Ag & For 74 408 13205
Labor & Industry, Department of C & T 13 396 13601
Mental Health, Mental Ret. & Sub. Abuse Svcs., Dept. of HHR 15 4907 18508
Infrastructure Partnership Program (ITP)
IT Infrastructure Services
Domain Functional Area
September 2006 Post Transform Coverage
ActionPerformance
ActionPrior Coverage
Current Coverage Measures Performance SLAs
End User
Services
Help Desk 36% 36% 5 191/07 - 37%
4/07 - 42%
7/07 - 47%
Addressed Aug ASA and CAR - Reassigned HD staff to peak hours
Red FCR correcting definition
Messaging 18% 21% 2 10 Nominal increase
Desktop 3% 13% 3 141/07 - 18%
4/07 - 28%
7/07 - 38%
Data Center
Services
Server 6% 6% 2 21 1/07 - 70%
Mainframe 100% 100% 2 13
Network Services
Data 90% 90% 1 25
Voice 0% 0% 0 19 VOIP coverage and Verizon metrics
Security Services Security 60% 100% 1 9 Initial reporting of
security incidents
Infrastructure Partnership Program (ITP)
Central Operations MeasuresService Domain Measure MOU-SLO J F M A M J J A S
End User Services
Average Speed to Answer <30 sec 17 15 13 15 27 32 29 33 22
Call Abandon Rate < 5% 6.08% 4.92% 4.53% 5.63% 9.16% 5.41% 6.3% 6.1% 2.1%
Email Response <60 mins 17 16 14 15 15 15 16
Voicemail Response <30 mins 17 16 14 15 15 15 16
First Call Resolution* >70% 12% 14% 14% 18% 23% 21% 20% 20% 21%
VITA Messaging System Availability >99.0% 99.99% 99.79% 99.88% 99.79% 100% 99.97% 99.98% 99.99% 100%
Shared Messaging System Availability >99.0% 100% 99.98% 99.89% 99.79% 99.99% 99.80% 100% 100% 99.9%
Data Center
Services
IBM Mainframe Availability >99.9% 100% 100% 100% 100% 99.98% 99.95% 100% 99.98% 100%
Unisys Mainframe Availability >99.9% 99.95%
100% 100% 100% 100% 100% 100% 100% 99.9%
UNIX Server Availability >99% 99.61% 99.69% 99.64% 99.84% 99.95% 99.87% 99.82% 99.82% 99.9%
Windows Server Availability >99% 99.79%
99.56% 99.64% 99.84% 99.93% 99.88% 99.83% 99.96% 99.3%
Network Circuits Availability* 99.2% 99.2% 99.5% 99.2% 99.3% 99.5% 99.40% 99.2% 99.5% n/a
* Current measure assumes all initial calls can be resolved immediately; beginning Oct 06 and per industry standard, basis will consider resolvable versus all calls
Infrastructure Partnership Program (ITP)
Baseline Agency Measures (Sep 06)
Service Domain
Functional Area Measure MOU-
SLO DEQ SBE DSS VDH DMHMRSAS DGIF DOE
End UserServices
Help Desk
Average Speed to Answer 100%
Call Abandonment Rate 5%
Email Response rate 100%
Voicemail response rate 100%
First Call Resolution 70% 44.8% 42.2% 85.2%
Average time on-hold 100%
Help Desk Password resets 90% 18.0% 100%
Service via incident ticket 78% 84.0% 95.2% 62.8% 100% 100% 100% 58.3%
Service via service request 80% 78.8% 91.4% 100% 88.2% 42.9%
Incident Repair 80% 85.7% 100% 78.8% 99.7% 87.5%
Messaging Messaging Service Availability 99% 100% 100% 100% 100% 100% 99.9% 100%
Data Center
ServicesServer
Windows Mission Critical servers 99% 100% 100% 99.0% 100%
RISC/Unix Mission Critical servers 99% 100% 100% 100% 99.0% 100% 100%
Windows other server 90% 100% 100% 100% 99.0% 100% 100%
RISC/Unix other servers 90% 100% 100% 100% 99.0% 100%
QA/Test Systems and Servers 90% 100% 100% 100% 97.0% 100% 100%
Development Servers 90% 100% 100% 100% 95.0% 100% 99.9% 100%
Network Services
Voice Voice 99.6% 100% 100% 100% 100% 100%
DataVideo 99.8% 100% 100%
Internet Access 99.8% 99.5% 100% 100% 100% 100%
Infrastructure Partnership Program (ITP)
Incidents Distribution of Incident
Severity for July - Sept 2006
Low, 20%
Medium, 63%
High, 16%
Critical, 1%
• Since service commencement:– 8,674 total incidents, 74 critical
– 28 RCAs prepared and corrective action identified
• Significant incidents for period:– 7/6, 12 Hours, VDOT: Poorly written script caused
all employees to not be able to access applications
– 7/9, 7 Hours, VDOT: Improper Raid Array configuration caused VDOT website to go down when a drive failed
– 7/23, 32 Hours, VEC: Improper server restart after maintenance caused the VEC website to go down
– 7/25, 6 Hours, VDEM: Antivirus software upgrade caused external e-mails to not be passed to VDEM
– 8/8, DSS, DMV, VRS: A file storage parameter was improperly changed in Jan 06 causing permanent file deletion after 180 days
– 9/2, 80 Hours, DGIF: Verizon circuit failure caused DGIF website to be unavailable to the public
Infrastructure Partnership Program (ITP)
End User Services Transition• 40+ separate
help desks• 20 incident
management systems
• Limited call metrics
• Desk side agency support centric
• Multiple manufactures and support models
• 40+ email systems
• 40+ Global Address Lists
• Unsecured Messaging
• Enterprise help desk
• Single Incident management system
• Established call metrics
• Regionalized management services
• Standard systems, centralized software delivery, remote support
• Centralized messaging system
• Single Global address list
• Secure Messaging
End User Services Transition
2006 2007 2008 2009
Incident Mgmt. Web
Accessible (8/1/06)
Knowledge Mgt. System Operational
10/1/06
Desktop & asset mgmt
system operational
(1/1/07)
Begin Desktop Refresh (3/1/07)
Incident Mgmt System
/ SPOC Help Desk (SWESC)
(7/1/08)
Notes:• SWESC – Southwest Enterprise Solutions Center, Russell County• SPOC – Single Point of Contact Help Desk solution
Single Statewide Address
List (4/1/07)
Complete Desktop Refresh
50% (3/1/08)
Complete Desktop Refresh
90% (3/1/09)
Enterprise messaging
90% complete (6/1/09)
DNS / WINS Infrastructure
(8/1/07)
SWESC Staffed
and trained(1/1/08)
As Is To Be
Infrastructure Partnership Program (ITP)
End User Services Status and Progress
Quarter Milestone Due Status
Q3 2006
Incident Management Web Accessible
8/1 Complete
Altiris backend system pre-configured
9/30 Complete
Q4 2006
Knowledge Management System Operational
10/1 Delivered – Preparing for Post Live Testing
Desktop & Laptop Selection
11/1 On Schedule
Desktop Core Image Design Complete
11/30 On Schedule
Q1 2007Desktop & asset mgmt system operational
1/1 On Schedule
Begin Desktop Rollout 3/3 On Schedule
Infrastructure Partnership Program (ITP)
Data Center Services Transition
Notes:• CESC – Commonwealth Enterprise Solutions Center, Chesterfield County• SWESC – Southwest Enterprise Solutions Center, Russell County• RPB – Richmond Plaza Building Data Center
• 3000+ servers 75% distributed throughout agencies
• 3 mainframes located at RPB and VDACs
• Minimal performance monitoring
• Disaster recovery within 72 Hours
• No standard server tools or processes
• Multiple point storage solutions
• Remote high volume print operations
• Manual operations and tape management
• Consolidated storage servers and tape
• 75% centralized versus agency based server location
• Enterprise monitoring performance data
• 24 Hour disaster recovery
• Centralized operations and printing
• Automated tape processing and operations
Data Center Services Transition
2006 2007 2008 2009
Infrastructure Ops Center -
Interim (11/1/06)
RPB Server consolidation
in-place(4/1/07)
CESC Ready for
Occupancy (7/1/07)
Server consolidation 25% complete
(11/1/07)
SWESC Ready
For Occupancy(11/1/07)
Tape Automation Complete (3/1/08) Server
consolidation90% complete
(6/1/09)
Mainframe Print Consolidated
(6/1/08)Mainframe /
server workload migration from RPB to CESC
(1/1/08)
Server consolidation 65% complete
(8/1/08)
As Is To Be
Infrastructure Partnership Program (ITP)
Data Center Services Status and Progress
Quarter Milestone Due Status
Q3 2006
HP Open View Lab Hardware
9/15 Complete
Complete Data Center Precast Walls
9/30 Complete
Q4 2006
SWESC Groundbreaking 10/27 On Schedule
Begin Mainframe Print Consolidation Project
10/30 On Schedule
Infrastructure Ops Center (Interim)
11/1 On Schedule
Q1 2007
Begin RPB Server Consolidation in Place
1/15 On Schedule
RPB Server consolidation in-place complete
4/1 On Schedule
Infrastructure Partnership Program (ITP)
Network Services Transition
Notes:• NOC – Network Operations Center
• Agency Centric Approach to Network Design, Management Operations
• Network Solution Not Scalable
• Varying Levels of Network Technology
• Multiple Connections (85+) to the Internet
• IP Address Duplication Across Agencies
• Frame Relay / ATM Network
• Enterprise-Managed Single Multi-Service Network
• Centralized Network Operations Center
• Reliable, Scalable and Secure Network Infrastructure
• Converged Communications (e.g., VoIP, QoS, MPLS / VPN)
• Increased Performance and SLAs
• Consolidated Internet Connections and WAN Links
Network Services Transition
2006 2007 2008 2009
Temporary NOC
(11/1/06)
Architecture Blueprint and
Network Addressing
Plan2/1/07
Enterprise NOC
(11/107)
Connectivity to SWESC (11/1/07)
60% LANMigration(7/1/08)
Connectivity to CESC (7/1/07)
75% LANMigration (10/1/09)
Complete LAN
Migration (1/1/09)
MPLS CoreEstablished
(9/1/07)
45% LANMigration(4/1/08)
As Is To Be
Infrastructure Partnership Program (ITP)
Network Services Status and ProgressQuarter Milestone Due Status
Q3 2006
Complete Temporary NOC Requirements
9/15 Complete
Draft Network Deployment Order Plan
9/30 Complete
Q4 2006
System Requirements 10/20 On Schedule
Deploy Temporary NOC 11/1 On Schedule
Initial MPLS Network High Level Design
12/1 On Schedule
Q1 2007
Architecture Blueprint & Network Addressing Plan
2/1 On Schedule
MPLS Detailed Design 3/1 On Schedule
Richmond MAN Detailed Design
3/31 On Schedule
Infrastructure Partnership Program (ITP)
Security Services Transition
Notes:• CSIRC – Computer Security Incident Response Center• ESOC – Enterprise Security Operations Center
• 85 or More Internet Entrances to Defend to Varying Degrees, 40+ intrusion detection systems
• Various Levels of Security Monitoring
• Various Levels of Security incident Response
• No Enterprise Wide View of IT Security Status
• No Central Management of Enterprise Security Environment
• Two Internet Gateways, Strongly Defended
• 24x7 Enterprise Security Posture
• Centralized Highly Trained Incident Response Team
• Enterprise Security Dashboard Governance, Operational Control
• Centralized Management, Standardized Enterprise Security Protection
Security Services Transition
2006 2007 2008 2009
Interim Security Incident Tracking and Management
System(10/1/06)
CSIRC complete(3/1/08)
Enterprise Vulnerability Assessment
Program Operational (3/1/08)
ESOC transitional (11/1/07)
ESOC complete (6/1/08)
Certification & Accreditation
Planning Document(9/30/06)
Transitional ESOC Design
Complete(1/15/07)
ESOC System Detailed Design
Complete(6/1/07)
CSIRC System Detailed Design
Complete(5/15/07)
As Is To Be
Infrastructure Partnership Program (ITP)
Security Services Status and ProgressQuarter Milestone Due Status
Q3 2006
Begin ISG Design 9/1 Complete
Security Certification/ Accreditation Planning Document
9/30 Complete
Q4 2006
Operational Interim Security Incident Tracking System
10/1 Delivered for Acceptance
Internet Secure Gateway High Level Design Complete
11/01 On Schedule
Transitional ESOC Design 12/15 On Schedule
Q1 2007
Internet Secure Gateway Detailed Design Complete
1/15 On Schedule
Acquire/Receive Transitional ESOC Equipment
2/28 On Schedule
Infrastructure Partnership Program (ITP)
IV&V• CACI concluded its initial review and delivered its formal report 8/31 –
assessed ITP as maturity level 2 (Repeatable)
• ITP could be expected to achieve level 3 (Defined) in next 8-12 months
• 180 positive findings, 138 minor negative
• ITP action plan to sustain positive findings and address minor negative findings:
– Evolve senior management teams, committees and forums with respective charters and prioritized processes
– Document and communicate those prioritized processes
– Establish consistent work methods producing artifacts and evidence of the processes and their outputs
• First follow-up review by CACI scheduled Nov 27 – Dec 14
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Procurement
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ProcurementQuestion• Could you spend a little more time on what plans VITA has
to improve the current procurement process?
Question• It appears that the new VITA processing is adding 3 to 6
weeks to expected delivery times; this is not very convenient but is probably adequate for many situations. There will be some situations though when we need goods and services much quicker than that - will there be an emergency process through VITA to get goods & services when we need them in a pinch or can we get waivers to procure and be reimbursed by VITA ?
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ProcurementQuestion• The IT goods and services commodity code listing
provides a good start to determine items as in-scope, or out-of-scope. However, there are still questions for special situations, certain items not listed, or listing discrepancies, or a new category now identified when things may be in-scope for VITA but out of scope for Northrop Grumman. There continues to be a level of confusion at the agency level and perhaps also at VITA and NG. Can you provide guidance on how these items can be categorized?
IT Partnership Procurement Update
Background• Since service commencement, there’s a combined NG and eVA
procurement process
• There are new standards based on transformation
• There are three pathways for obtaining items/services: Procurement, requests for special services and TSR
• There has been a backlog buildup
IT Partnership Procurement Update
Why are Purchase Requests Taking So Long to Process?
• NG process added to eVA process – the process is more complex
• Lack of standard IT items and services across the environment
• Until recently, lack of clarity around definition of standards
IT Partnership Procurement Update
What is Being Done to Speed Up the Process?• Senior members of VITA’s and Northrop Grumman’s technical
team conduct weekly “Burn Down” sessions.
• If a PR does not contain all of the required information, rather than deny it and make the user start over, it will be turned over to VITA APM (Agency Performance Manager), who will work with you to capture the necessary information.
• Standards are being developed that will assist in speeding up the review process by reducing requests for non-standard items.
• Additional clarity is being sought around in-/out-of- scope services
IT Partnership Procurement Update
What Have We Accomplished?• One-time mass approval of PRs to reduce the backlog
• “Burn Down” sessions to address non-standard requests
• Documented the Technical Review process to ensure understanding of responsibilities
• Modified criteria for denial of PRs and enlisted the aid of APMs to obtain missing information
• Have established transformation standards for some of the towers. Should have all of the standards defined by the end of November.
• Developed initial communication for eVA buyers and AITRs
IT Partnership Procurement Update
What Problems Are We Still Encountering?• Lack of understanding of what information must be included on the PR
– Business justification around …
• Agency need
• NG-VITA contractual obligation
• Determination of timing related to transformation
– Current vendor and or contract number if PR is for a renewal
– New workstations – what is the current agency standard in addition to what features are required
• Overall lack of understanding of the transformation strategy and how that impacts the procurement of goods and services today
• SLDs/APMs need more information to assist the agency personnel and to coordinate the solutioning process prior to submission of the PR
IT Partnership Procurement Update
What if there’s a Need for an Emergency Procurement?
• Contact your SLD
• SLD will contact their RSDs to see if other options are available
• RSDs will contact NG Procurement for next steps
IT Partnership Procurement Update
What Can You Do To Help?• As they are released, become familiar with the transformation
strategy and schedule, and plan purchases accordingly
• As they are released, become familiar with the transformation standards and work with your agency to plan your procurements around these standards
• Realize purchases that don’t correspond to the transformation strategy may not have positive return on investment
• Provide detailed business requirements versus requests for specific manufacturer equipment
• Provide detailed justification of the business requirements
• Be open to the technical solution we provide
• Be patient with requests for non-standard items/services
• Provide continuous feedback
IT Partnership Procurement Update
What’s Next?• Joint VITA - Northrop Grumman weekly review of outstanding
Purchase Requests • Establish a steering committee to provide direction and monitor
progress• Implement revised process that will expedite the technical review
process• Communicate to the SLDs and the agency the eVA PR criteria and
the transformation standards • Communicate Transformation Plan and Schedule to Agency
personnel • Implement reporting metrics and track trends • Report progress to VITA and Northrop Grumman management
IT Partnership Procurement Update
In-Scope Out-of-Scope Questions• Cable plant issues (in state building / non-state building)
– In-Scope = outside the wall
– Out-of-Scope = inside the wall
• MS Office products – software. Will VITA cover the cost of licenses? Are there in-scope / out-of-scope components
– In-Scope
• Agency specific application software. Are there in-scope / out-of-scope components?
– In-Scope = DBMS (Oracle, Sequel Server)
– Out-of-Scope = everything else
• Video Teleconferencing Equipment– Out-of-Scope
IT Partnership Procurement Update
In-Scope Out-of-Scope Questions• Closed Circuit TV’s
– Out-of-Scope
• Voice Over IP (VoIP) telephony– In-Scope
• Units utilizing adaptive technology. Are there in-scope / out-of-scope components?
• Units supporting for profit business activities, are there in-scope / out-of-scope components?
• Units supporting general public customer (not agency staff) direct use, with / or without agency specific software. Are there in-scope / out-of-scope components?
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Standard infrastructure practices
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Standard infrastructure practicesQuestion• VITA recently communicated some
standard infrastructure practices to technical staff. What are they and what’s changing?
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Standard infrastructure practices• Purpose: Ensure basic infrastructure practices are
being followed enterprise wide
• Detailed description of Practices sent out to the field through Management Chain - Sept 21
• Compliance Tracking sheet will be sent back up through Management Chain – Tracking sheet consists of checkboxes for compliance, working on compliance, exceptions.
• Response due Oct 27• Have allowed exceptions, will address those exceptions to
determine if we can assist agencies reach compliance.
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Standard infrastructure practices1. Production server backup daily2. Rotate backup tapes 3. Change user passwords every 90 days 4. Admin passwords restrictions5. Load OS patches monthly or as directed6. Distribute virus patches daily7. Test 2 server restores yearly 8. Default passwords removed from network
monitoring accounts9. Document RAID configuration 10. Firewall on laptop - recommended
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Questions & Answers
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Moderated Q&A• To make the session productive
– Ask questions that apply to multiple agencies– Please talk to your CAM with agency-specific
questions– New issues may go to “parking lot” for future
meetings• We welcome your questions
– Call us or send your questions to us after the meeting
What’s on your mind?
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Parking Lot• Technical architecture• Request for Special Services (RFSS)
– Decommissioning services– Impact to monthly service rates
• IT investment management update• List of infrastructure standards• Maintenance contract renewals
– Proactive reminders to agencies prior to expiration
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What we have in place today:• Customer Advisory Committee – ITIB• AITR Communications meetings – CIO• Cabinet Technology Team meetings• Cabinet meetings• Agency Head meetings• Partnership Advisory Council (formerly CAC)• Information Security Officer meetings• UVA Survey
Feedback from all used to develop Action Plans54
Improving communications discussion
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ConclusionNext meeting:
November 21, 20068:30 a.m. Networking
9 – 11 MeetingLocation TBD
Send your questions, comments, suggestions to:[email protected]