slc player 9.4 installation guide en-us

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Installation Guide

Workforce Performance Builder

Document Version: 1.0 – 2015-04-09

CUSTOMER

SAP Workforce Performance Builder 9.4

SLC Player



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Customer

© 2015 SAP SE. All rights reserved.


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Table of Contents

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© 2015 SAP SE. All rights reserved. 3

Table of Contents

1 Introduction ................................................................................................................................................... 4

2 System Requirements ................................................................................................................................... 5

3 Installation ...................................................................................................................................................... 6

4 Uninstalling the SLC Player .......................................................................................................................... 7

5 Browser Settings for Playback ..................................................................................................................... 8

5.1

Browser Requirements for Playback ..................................................................................................................... 9

5.2 Settings for Internet Explorer ............................................................................................................................... 10

5.2.1 Basic Setup ............................................................................................................................................ 10

5.2.2 Custom Setup ........................................................................................................................................ 12

5.2.3 Notes to Internet Explorer Versions .................................................................................................... 14

5.2.4 Internet Explorer’s Zone Model............................................................................................................ 15

5.3 Settings for e-Mails ................................................................................................................................................ 16

5.4 Settings for Mozilla Firefox ................................................................................................................................... 17

5.5 Settings for Safari .................................................................................................................................................. 18

6 Technical Support ........................................................................................................................................ 19



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Introduction

1 Introduction

The SAP Workforce Performance Builder SLC Player is the tool for playing back content in SLC format. It is

required on every workstation on which SLC files are to be played back. Before you can install the SLC Player, and

in order to ensure that it can be used to play back SLC files without problems, certain requirements must be

satisfied and certain procedures must be followed. These instructions will assist you with the administrative

handling of the SLC Player.

Recommendation

It is recommended to install the SLC Player as silent installation on each user workstation. Use the

following msiexec command to do so (replace <path> accordingly):

msiexec /i <path> \slcplayer.msi /quiet




System Requirements

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2 System Requirements

The SLC Player is mandatory for playing back SLC files. Note the following minimum system requirements for

installation:

Type Specifications

Operating system Microsoft Windows Vista, Windows 7 or Windows 8

(without tile mode)

32 & 64 bit version

Memory A minimum of 1 GB

Hard drive 2 MB of free space

Browser Internet Explorer 7.0 – 11.0



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Installation

3 Installation

Installation is performed via the provided installation file SLC Player.msi. To install the SLC Player, carry out the

following steps:

Note

In order to install the SLC Player, you will need to have administrator rights for the computer on which the

SLC Player is to be installed.

1. Start the installation program by double-clicking the installation file program icon.

2. The installation program will guide you through all the steps for installing the SLC Player. Now follow the

instructions in the displayed dialog.

3. Once the SLC Player has been installed, you can close the installation program by clicking on the Finish

button.




Uninstalling the SLC Player

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4 Uninstalling the SLC Player

The SLC Player can be uninstalled via the software dialog of your operating system. This can be called up via the

menu Settings -> Control Panel -> Software.

Alternatively, you can also uninstall the program via the installation file SLC Player.msi of the corresponding

version of your SLC Player: Launch the installation file and click on Next. Select the option Remove and click on

the Remove button to confirm. The SLC Player software is then uninstalled.



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Browser Settings for Playback

5 Browser Settings for Playback

A few changes are required to the settings of your browser to work perfectly with SAP Workforce Performance

Builder functionalities.

Independent from your preferred browser the playback functionalities require following settings:

Requirement Why?

Enabled JavaScript All functionalities are based on the use of JavaScript.

You must enable it.

Deactivated Pop-up blocker No matter which Pop-up blocker you use, you mustdisable the blocking of Pop-ups for the location you

are loading your contents from. Read browser-specific

chapters to get instructions how to disable built-in

Pop-up blocker functionalities.

Activated cookies The attributes and settings for displaying and

executing library, trainer and book reader are stored

in cookies. You should therefore activate cookies in

your browser to ensure that these functionalities run

accurately.

Recommendation

Possibly it may happen that Flash contents are displayed incorrect. In this case uninstall and reinstall the

Flash plugin (do not do update only).





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5.1 Browser Requirements for Playback

The following requirements are to be considered to ensure an error-free use of the trainer, library and book readerfunctionalities, thus ensuring that contents are played back successfully.

Browser Version Operating system

Internet Explorer 7.0 – 11.0 Windows Vista, Windows 7 or

Windows 8

Firefox 17.0.9 ESR – 36.0 Windows Vista, Windows 7,

Windows 8 or Mac OS X 10.5.x

Safari 4.0 – 5.1 Windows Vista, Windows 7,

Windows 8, Mac OS X 10.5.x

Chrome 40 Windows Vista, Windows 7,Windows 8, Mac OS X 10.5.x



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5.2 Settings for Internet Explorer

To enjoy a flawless experience of the trainer, library and book reader functions, you may have to enable additionalsecurity settings in Internet Explorer.

Note that your configuration requirements are highly dependent on the location you are playing your contents

from. This is due to the zone model in Internet Explorer (see the next chapter for more details). However, all

functions will run almost perfectly using the Internet Explorer default settings.

5.2.1 Basic Setup

NoteThe settings configuration as handled in this chapter is based on the assumption that you use Internet

Explorer's default settings and default security levels. If you use a custom security level, read the chapter

Custom Setup to ensure your settings match the requirements.

Playback of contents located on the Internet/intranet

1. To apply Internet Explorer Security Settings, open Internet Explorer and navigate to the Internet Options

command in the Tools menu.

2. Click on the Tab Security and select Local Intranet or Internet, depending on where your contents are located.

3. Click on Custom level... to open the Security Settings dialog. Enable the settings shown below.

1. Contents located on your intranet (Default security level: Medium-low)

Section/Setting Set to Why?

ActiveX controls and plug-ins

Display video and animation on a

webpage that does not use

external media player

Enable Playback videos and animations

embedded in book pages and

quizzes directly with the browser,

without loading an installed media

player.

2. Contents located on the Internet (Default security level: Medium-high)




webpage that does not use

external media player

Enable Playback videos and animations

embedded in book pages and

quizzes directly with the browser,

without loading an installed media

player.

Miscellaneous

Allow script-initiated windows Enable Display simulation modes in trainer





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without size or position constraints and book pages in book reader with

correctly positioned control

elements.

Allow websites to open windows

without address or status bars

Enable Display the frameless top-most-

window of the Concurrent Mode.

Playback of local contents

If your contents are stored on a local hard drive or if your contents were delivered on a CD/DVD, you have to allow

active contents to be run locally.

1. Open Internet Explorer and navigate to the Internet Options command in the Tools menu.

2. Click on the Advanced tab and scroll to the Security section. Enable the settings as described in the following

table.

Section/Setting Why?

Allow active content to run in files on My Computer* Playback contents from your local hard drive(s). This

is especially important if you want to preview your

authored contents from Producer or Instant Producer.

Allow active content from CDs to run on My

Computer*

Playback published contents on CD/DVD.

Common settings

Configure Internet Explorer's pop-up blocker

The pop-up blocker needs to be deactivated to display simulations in the trainer. This option can be accessed

using the Tools -> Pop-up blocker menu.

Alternatively, you can input the corresponding URL in the pages that are enabled for pop-ups, in the Pop-up

blocker settings.

Print the stop page

To print the stop page of the trainer correctly you have to allow background elements to be printed. You will

find the relevant settings as follows:

o Internet Explorer 7:

Go to Tools -> Internet options and click the Advanced tab. Scroll down to the Printing section. Activate

the setting Print background colors and images.

o Internet Explorer 8 and higher: Press the key ALT to display the menu bar. Select File > Page Setup and activate the setting Print

background colors and images.



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5.2.2 Custom Setup

Using a custom configuration hat has been modified by you or your company’s network policy might result inproblems when playing back contents. Check that your settings match the following table.

Recommendation

o Note the dependencies given to different content types and their necessary settings.

o Ensure that you configure the security settings for the correct zone (where your contents are

located).

How to apply Settings

1. To apply necessary playback settings, open Internet Explorer and navigate to the Internet Options command

in the Tools menu.

2. Click on the according tab and apply settings as given in the table below.

For Security Settings

1. In Tab Security Settings select Local Intranet or Internet, depending on where your contents are located.

2. Click on Custom level... to open the Security Settings dialog. Apply settings as given in the table below.

Settings overview

To avoid display errors, column headers are displayed with a numeric icon that represents one of the following

functions/content types:

(1) – library, (2) - demo, test and practice mode, (3) - concurrent mode, (4) - book pages, (5) - quizzes

Tab Section/Setting Set to (1) (2) (3) (4) (5)

General

Tabs -> Settings

Always open pop-ups in a new window

(When a pop-up is encountered)

Enable

Security


Binary and script behavior Enable


webpage that does not use external

media player

Enable

Miscellaneous





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Tab Section/Setting Set to (1) (2) (3) (4) (5)

Allow script-initiated windows without

size or position constraints

Enable

Allow websites to open windows without

address or status bars

Enable

Submit non-encrypted form data Enable

Scripting

Active scripting Enable

Advanced

Multimedia

Play sounds in webpages Enable



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5.2.3 Notes to Internet Explorer Versions

Internet Explorer 8 Using Internet Explorer 8 you have to activate the Protected Mode for your Intranet Zone to gain full playback

functionality for contents played back from Intranet Zone.

Ensure to deactivate the standard use of Compatibility Mode to avoid display problems. To do so, open Tools

> Compatibility View Settings and deselect one or both of the following parameters, depending on your

location you are playing back contents from.

o Display all websites in Compatibility Mode

o Display intranet sites in Compatibility View

Internet Explorer 9

In Internet Explorer 9, turn off the Protected Mode for the network zone that is the source of the contents.This ensures correct window handling for links that open content in a new window. Not doing so might result

in the window being opened in full screen mode, without the possibility to close the simulation before it is

finished.

Ensure to deactivate the standard use of Compatibility Mode to avoid display problems. To do so, open

Tools > Compatibility View Settings (press ALT to display the toolbar) and deselect one or both of the

following parameters, depending on your location you are playing back contents from.

o Display all websites in Compatibility Mode

o Display intranet sites in Compatibility View

Internet Explorer 11

With Internet Explorer 11 the concurrent mode will not run natively in top most window anymore. To fix this

issue you will have to activate Internet Explorer's Enterprise Mode. Read more about the Enterprise Mode in

the Internet Explorer 11 Deployment Guide.

http://technet.microsoft.com/en-us/library/dn640687.aspx








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5.2.4 Internet Explorer’s Zone Model

Security settings are divided into specific zones in Internet Explorer. Internet Explorer distinguishes between fourzones: Internet, Local Intranet, Trusted sites and Restricted sites. It is possible to configure the settings in detail for

the permitted actions within each zone. In corporate networks, it is generally the administrator who configures

these settings in accordance with the company policy. Otherwise, users may also define the settings themselves.

A document is assigned to a specific zone based on two characteristics:

Path / URL for documents – The paths/URLs for documents can be configured in Internet Explorer for

each of the four zones (Internet, Local Intranet, Trusted sites and Restricted sites). All other paths/URLs

are automatically allocated to the zone Internet.

The file's source (when downloading via the Windows file system) - When a document is downloaded from

an external source, the zone that the file was in upon downloading is automatically allocated to the file. In

this case, Internet Explorer’s security settings for the zone ( ZoneID) detected in the file will apply.

Caution

To ensure that everything runs smoothly, it is recommended that you verify that the security zone

settings for the server as well as for the published contents and the trainer on the end user's side allow

the contents to be played back without any problems.



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5.3 Settings for e-Mails

When using the Send Content function of the library it is required that the e-Mail program uses UTF-8 characterencoding. This avoids an incorrect display of the e-Mail text in a specific language.

Microsoft Outlook

For Microsoft Outlook UTF-8 can be activated in the Outlook Options:

Section / Setting Set to

Advanced -> International options

Allow UTF-8 support for the mailto: protocol Activate





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5.4 Settings for Mozilla Firefox

The following settings are required for a flawless playback experience in Mozilla Firefox.1. Changes in the settings dialog

Select the Settings item in the Tools menu in the open browser. Now go to the Content item in the settings

dialog to see the required options.

Setting Set to

Block pop-up windows Deactivate

Activate JavaScript Activate

Advanced JavaScript settings 1. Click on the Advanced button to open Advanced

JavaScript settings. Activate the following options: Position window before or after other windows

Hide status bar

Change status bar text

2. Settings using about:config

Additional browser configuration settings are available to you in Firefox. You can access these settings by

entering about:config in the address bar and confirming with Enter.

Enter setting name into Search field. A setting can be activated by double-clicking on it. It is then displayed

in bold text and the value true is set.

The following settings are to be set to the value true:

Setting What does it do?

dom.allow_scripts_to_close_windows This setting allows the browser windows to be closed.

signed.applets.codebase_principal_support This setting displays browser windows in fullscreen mode.

dom.disable_window_open_feature.resizable This setting prevents the size of an open browser window

from being changed.

security.fileuri.strict_origin_policy This setting allows links to be executed if an HTML page is

launched from a local drive.

3. Printing the stop page

To print the stop page of the trainer correctly you have to allow the print of background elements. Activate

the setting Print background (Colors and Images) which is to be find within the page setup dialog under File

-> Page setup.

Note

o Caused by the settings that have been activated, you will face a security message when starting the

library or a content in the trainer. Confirm this message with Allow.

Activate the option Remember this decision so that the security message will not be displayed each

time the library starts.

o The default bubble audio effects in simulations and in the book reader actions are in WAV format. A

Windows Media Player plugin is required in order to be able to play back the files in Firefox.



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You will find further information on the subject at: https://addons.mozilla.org/en-

US/firefox/browse/type:7

5.5 Settings for Safari

The following settings are required for a flawless playback experience in Safari.

1. Playback settings

Open the browser's settings dialog using the Edit -> Preferences menu. In this menu, select the Security area

and apply the following settings:

Section/Setting Set to

Security

Activate JavaScript Activate

Block pop-up windows Deactivate

Privacy

Block cookies From third parties and advertisers

2. Printing the stop page (OS X only)

To print the stop page of the trainer correctly you have to allow the print of background elements. Activate

the option Print background in print dialog.

https://addons.mozilla.org/en-US/firefox/browse/type:7









Technical Support

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6 Technical Support

Please use the SAP Incident Wizard on the SAP Service Marketplace to submit your incidents on the following

components:

KM-WPB // Workforce Performance Builder

KM-WPB-PRO // Workforce Performance Builder – Producer

KM-WPB-IPR // Workforce Performance Builder – Instant Producer

KM-WPB-MGR // Workforce Performance Builder - Manager

KM-WPB-NAV // Workforce Performance Builder - Navigator

If you are not familiar with the SAP Service Marketplace, please read the following information:

To access the SAP Support Portal you need an S-user ID and password. You can request access data from

your SAP Super Administrator or register online on the SAP Service Marketplace page under ‘Registration‘.

With this user, you have read-access to all the contents of the SAP Support Portal, you can use the SAP

Community Network and SAP Help Portal, and you can also book courses under SAP Education.

If you want to work with the support applications (Incident Wizard, license key request, system data

maintenance, software download and so on), you need the corresponding authorizations, which your SAP

Super Administrator can give you.

You can find information for new users and about support applications on the Support Portal Homepage

under ‘Learn More‘. There you can also register for a personal overview demonstration of the SAP Support

Portal.

http://www.service.sap.com/






www.sap.com/contactsap

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