slack and hipchat integration
TRANSCRIPT
[Webinar] Real Time Messaging Integrations: Slack & HipChat
October 6, 2015
On the call today[ W E B I N A R ]
Mark Sullivan
Director of Partnerships, CallRail
Erica Hawkins
Content Marketing Manager, CallRail
2011 Founded
About CallRail[ W E B I N A R ]
20,000 +Companies
U.S. &
Canada
User Centric
Call Tracking & Analytics for Data Driven Marketers
What you’ll learn[ W E B I N A R ]
• Overview of Slack & HipChat
• Why & How to integrate with CallRail
• Q & A
Chat programs.
What are Slack & HipChat?[ W E B I N A R ]
(one of which was recently valued at $2.8 Billion)
Real Time messaging platforms that,
1. unify cross-team communication;
2. save (and make searchable) chat history;
3. integrate with all your existing software.
What are Slack & HipChat?[ W E B I N A R ]
Why are businesses using Slack & HipChat?[ W E B I N A R ]
• Transparency
• Efficiency
• Extreme customizability
Real Time messaging platforms that
1.unify cross-team communication;
2. save (and make searchable) chat history;
3. integrate with all your existing software.
What are Slack & HipChat?[ W E B I N A R ]
Real Time messaging platforms that
1. unify cross-team communication;
2.save (and make searchable) chat history;
3. integrate with all your existing software.
What are Slack & HipChat?[ W E B I N A R ]
Real Time messaging platforms that
1. unify cross-team communication;
2. save (and make searchable) chat history;
3.integrate with all your existing software.
What are Slack & HipChat?[ W E B I N A R ]
Why integrate?[ W E B I N A R ]
• New Phone Call
• New SMS
Why integrate?[ W E B I N A R ]
(but mainly because you’re already there)
Lots of reasons.
Why integrate?[ W E B I N A R ]
• Inbound leads to sales team
• Support calls to customer service alerts
• Real Time Lead Dashboard
A few examples:
The integrations in action[ W E B I N A R ]
New Phone Call
New Text Message
The integrations in action[ W E B I N A R ]
New Phone Call
New SMS
The integrations in action[ W E B I N A R ]
The integrations in action[ W E B I N A R ]
3 Simple activation steps:
1. Create an API token within HipChat;
2. Give CallRail the API token;
3. Choose the room to receive the notification.
Setting up the integrations[ W E B I N A R ]
Setting up the integrations[ W E B I N A R ]
Setting up the integrations[ W E B I N A R ]
3 Simple activation steps:
1. Create a new webhook in Slack;
2. Choose the channel to receive the notification;
3. Give CallRail the webhook URL.
Setting up the integrations[ W E B I N A R ]
Setting up the integrations[ W E B I N A R ]
Setting up the integrations[ W E B I N A R ]
Q & A with Mark Sullivan and Erica Hawkins[ W E B I N A R ]
Mark Sullivan
Director of Partnerships, CallRail
Erica Hawkins
Content Marketing Manager, CallRail
Give the integrations a Test Drive[ W E B I N A R ]
14 Day Free Trial
No credit card needed
Go to www.callrail.com/pricing
Thank you!