S. No. Complain No Site Id Call Log Date SLA1 SU5254 DPI66238 4-Aug-15 4-aug 12:30pm attend , 7 aug standby rbc 44 installed2 SU3669 DDI71005 9-Aug-15 call attended 10-aug 9:30 am3 SU5252 DPI65814 9-Aug-15call attended 9 aug 1 pm , 13 aug 12 :10 pm standby installed4 SU3906 DPI65986 10-Aug-15call attend 11-aug 2pm ,13 aug standby installed 11:30 am5 SU4144 DPI65878 12-Aug-15call attended 12-aug 10 am,14 aug-11:30pm installed standby6 SU4196 DPI65881 13-Aug-15call attended 13 -aug 7pm, 13 aug 11apm standby installed7 SU4218 DPI66271 13-Aug-15call attended 13 -aug 2:30pm,same day standby installed8 SU4234 DPI65934 13-Aug-15 call attend and closed14-aug 10 am9 SU4683 DPI65955 13-Aug-15call attended 13 aug 6pm, 14 aug 10:30 pm standby installed

10 SU4220 DPI66080 13-Aug-15call attended 14 aug 9 am, 16 aug 9:30 am stanby installed11 SU4307 DPI65995 14-Aug-15call attended 17 aug 12:30 pm, 20 aug 11 am standby installed12 SU4809 DPI66228 14-Aug-15call attended 14 aug 6 pm, 15 aug 10:30 am standby battery installed13 SU4810 DPI66084 17-Aug-15 call attended and closed 17 aug 10 pm14 SU4800 DDI71008 17-Aug-15call attended 17 aug 4pm downtime not getting, 18 aug 11 am call closed15 SU4314 DPI66035 17-Aug-1516 SU4967 DPI65852 18-Aug-15 call attended and close 19 aug-10:30 am17 SU5135 DPI65796 19-Aug-15call attended 19 aug 5pm , but down tim not getting, call closed 20 aug 10:30 am18 SU5117 DPI65963 19-Aug-15 call attended and closed 22 6:30 pm19 SU5118 DPI66311 19-Aug-15 call attended and closed 21 aug 4 pm.20 SU5135 DPI65796 21-Aug-15call attended 21 aug 6 pm but downtime not getng, call closed 22 aug 10 am21 DPI65765 21-Aug-15call attended 21 aug 4:30 pm , and same time installed standby22 SU5464 DDI71006 21-Aug-15 call attended and closed 22 aug 11 am

sla in days Ageing Zone City

3 7-Aug-15 2813 North Delhi9 18-Aug-15 2802 North Delhi4 13-Aug-15 2807 North Delhi3 13-Aug-15 2807 North Chandigarh2 14-Aug-15 2806 North Delhi1 14-Aug-15 2806 North Delhi1 14-Aug-15 2806 North Delhi1 North Delhi1 14-Aug-15 2806 North Delhi3 16-Aug-15 2804 North Haryana6 20-Aug-15 2800 North Jammu1 15-Aug-15 2805 North Delhi2 North Uttar Pradesh2 North Gurgaon East Sikkam1 North Uttar Pradesh1 20-Aug 2800 North Delhi3 East KOLKATA2 East West Bengal0 North Delhi0 21-Aug-15 2799 North Delhi1 North Delhi

stand by ups installation date

Site Address (As per Tender) Call status Call Type Remarks

Kingsway camp open AMC Battary Rbc 44green park open AMC 3 kv (YES)pitam Pura open AMC Battary Rbc 44

Dugri open AMC3 kva with battery (4.5ah 16 no battary faulty)Noida 61 open AMC 3 kva With BattaryDwarka open AMC Only Battery

Paschim Vihar open AMC Battary Rbc 44Shahdra Close AMC electrical issue at site,ups working fine

Malviya Nagar open AMC 3 kva With BattaryKurkshetra open AMC 3 kva ups with battery

Dogra Chowk open AMC Stand by installed by todayBotanical Garden open AMC 20 no battary

Sigra, Varanasi Close AMCbattery connection loose rectify ,ups working fineAmbience Mall Close AMC8 no battery fauty and ups backup only for three min, call closed

Gangtok open AMC tech on routeSanjay Talkies (agra) Close AMCfront panel unplug issue rectify and ups working ok

Kamla Nagar open AMC7h 16 no battery faulty ,3 kva ups installed with batteryAPARTMENTNEAR BIJAN SETU Close AMC closed

24 Parganas Close AMC ups working fine ,call closedKamla Nagar open AMC insttaled battery not working

East Patel Nagar open AMC Stand by installed 3kva with batteryPunjabi Bagh Close AMCinput sarket problem from customer end, ups working ok,call closed

CALL CLOSE DATE

openopenopenopenopenopenopen

14-Augopenopenopenopen

19-Aug19-Augopen

19-Augopen

22-Aug21-Augopenopen

22-Aug