skyservice airlines inc. sms savik ramkay director safety management system
DESCRIPTION
SKYSERVICE AIRLINES INC. SMS Savik Ramkay Director Safety Management System. Agenda. 1. WHO ARE WE - SKYSERVICE. 2. Safety Management System. Choosing where to start. Corporate support. Organizational development. SMS Report. SMS Report. 3. SMS two years later – adding components. 4. - PowerPoint PPT PresentationTRANSCRIPT
SKYSERVICE AIRLINES INC.SMS
Savik RamkayDirector Safety Management System
WHO ARE WE - SKYSERVICE
Safety Management System
11
22
33
44 Future state – safety culture
SMS two years later – adding components
Organizational development
Choosing where to start
Corporate support
SMS Report
SMS Report
Agenda
SkyserviceEstablished in 1986, Skyservice is
Canada’s leading provider of aviation services consisting of 2 distinct segments:
Aircraft Services
• Fixed Base Operations
• Aircraft Maintenance
Aircraft Operations
• Air Ambulance
• Executive Aircraft
• Commercial Aircraft
Fixed Base Operations
• Skyservice is the market leader in providing executive aircraft services in Canada through its fuel and hangarage businesses at its private terminals in Toronto, Montreal and Calgary
• Skyservice’sToronto facility has been ranked #1 in Canada and #4 in North America & Mexico out of 3,500 operators for over 5 years
Maintenance
• Skyservice is the largest executive aircraft maintenance business in Canada with over 55 aircraft maintained
• Skyservice is a large provider of maintenance and repair services for regional airlines in North America
• Airlines currently provides line maintenance for Zoom, Thomas Cook, Air Jamaica…
Air Ambulance• North America’s largest
supplier of international intensive care air ambulance services
• Carrier of choice for many of the world’s leading travel health insurance companies
• Air ambulance customer base includes over 40 international insurance and assurance companies
• Flies approximately 600 international repatriation missions around the globe annually
Aircraft Operations
Commercial Aircraft• Provides lift to Canada’s
largest leisure tour operators controlling approximately 60% of Canada’s all inclusive tour package market
• Operates a fleet of 24 Airbus and Boeing aircraft from every major city in Canada
• Extended charter operations world wide
• 15% of the business is to Mexico
Skyservice Destinations
Mexico, Caribbean, Bahamas, Florida, Las Vegas, Central America, UK and Europe
Safety Management System (SMS)
Your Text her
• The alignment of corporate visions with industry objectives allows for synergies focusing on:
• SAFETY• SECURITY• CONTINUITY• EFFICIENCY• It will serve as the foundation for future growth
Safety Management System
WHERE TO START
Your Text her
Leadership, vision, future state, commitment and continual review
• These are all key components to building on what got us here; however we are too big to rely on key individuals.
• Balanced phased in approach with consistent changes
• Engage the Executive directly to ensure the full and unconditional support is there for the program.
Safety Management System
CORPORATE SUPPORT
Safety Management System
Implement SMS components
• Safety Policy• Safety reporting – what has happened,
hazards observed• Safety Database• Safety Assessment Group• Quarterly Executive review
Safety Management System
Implement SMS components
• Developing cross functional teams• Minimize risk transfer between
operational departments • Improve trust and understanding
Safety Management System
Implement SMS components
• Risk Management
• Emergency Response
• Safety Audits
• Training and Awareness
Your Text her
• Promote SMS inside the company…safety is good business
• Ensure core ideologies are know – safety, quality, security, business accruement.
Safety Management System
ORGANIZATIONAL SUPPORT
Safety Management System
ORGANIZATIONAL SUPPORT
Managerial support:• Behavioral consistency• Exhibit Integrity• Develop Teamwork• Open communication• Show empathy
Your Text her
• Program has been operational for two years
• Balanced phase in approach that is aligned with corporate principles and values
• H&S major injuries down 20 % over last year
• Ground damage is down 15 % over last year
• Development of Safety Officers in each department.
• SMS data – trends
Safety Management System
SMS Report
Occurrence Reporting for Feb 05
2.7
55 58
010203040506070
Jan Feb Total Reps. Per 100Deps.
Month
No
. o
f R
ep
ort
s
Occurrence Reporting for Feb 06
42
2.3
40
0
10
20
30
40
50
60
Jan Feb Total Reps. Per 100Deps.
Month
No
. o
f R
ep
ort
s
Occurrence Reporting: Feb 05 to Feb 06
189
3 7 4 4 5 14 12 2.1
82
27
020406080
100120140160180200220
Report Types
To
tal N
o. o
f R
ep
ort
s
Occurrence Reporting By Month Feb 05 to Feb 06
29
11
26
14
40 42
32
58
16 12
27 29
11
0
10
20
30
40
50
60
70
Month
No.
of R
epor
ts
Top 5 SMS Causal Factors
Work Environment - Other, 38
Weather, 32
Passenger Discipline/Control
Issues, 43
People - Other, 50 Defective Equipment, 53
Defective Equipment People - OtherPassenger Discipline/Control Issues Work Environment - OtherWeather
2005 MAJOR/MINOR A/OSH INCIDENTS(177) 2005 A/OSH Minor Incidents
Ground Operations, 11
6%
In-Flight, 153 87%
Head Office, 21%
Maintenance, 11 6%
Maintenance In-Flight Ground Operations Finance/Customer Relations
(153) 2005 IN-FLIGHT Health & Safety Incidents Breakdown
Back Injuries, 19 12%
Head Injuries, 20 13%
Burns from Oven, 11
7%
Cut finger from Seals,
2416%
Other, 7952%
Cut finger from Seals Head Injuries Back Injuries Burns from Oven Other
SMSTCAS EVENTS
TCAS RA Events by Location – 2004 & 2005
Total Events - 383% 3%
13%
11%
3%
3%
13%
3%3%3%3%
3%
3%
3%
3%
3%
18%
8%3%
Acapulco, MX
East Midlands, UK
Enroute (Hi Alt)
Ft. Lauderdale, FL
Kefallinia, Greece
La Cieba, Honduras
Las Vegas, NV
London (Stansted), UK
Mauii, Hawaii
Moncton, NB
Montreal Mirabel, QB
Orlando, FL
Port of Spain, Trinidad
Puerto Plata, DR
Punta Cana, DR
Sarasota, FL
St. Petersburg, FL
Toronto, ON
Varadero, Cuba
TCAS RA Events by Location – 2004
Total Events - 195%
5%
5%
12%
5%
5%
5%
5%5%5%
5%
33%
5%Acapulco, MX
East Midlands, UK
Ft. Lauderdale, FL
Las Vegas, NV
Moncton, NB
Montreal Mirabel, QB
Northeast of AME
Orlando, FL
Port of Spain, Trinidad
Puerto Plata, DR
Punta Cana, DR
St. Petersburg, FL
Toronto, ON
SMSQuarterly Trend Review
Occurrence Summary Report
01 Dec 05 to 28 Feb 06
Occurrence BREAK DOWN by TYPE
01 Dec 05 to 28 Feb 06
TECH14
SEC15
MET5
LOAD5
INC18
GRND18
CAB14
BRD3
ASP8
Occurrence BREAK DOWN by TYPE/EVENT
01 Dec 05 to 28 Feb 06
7
1
3 3
8
2
3
8
5 5
2 2
5
4 4
1
5
13
2
14
0
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Occurrences
Nu
mb
er
of
Oc
cu
rre
nc
es
ASP - TCAS RA (7)
ASP - Incorrect alt setting (1)
BRD - Bird Strike (3)
CAB - Passenger Injury (3)
CAB - Other (8)
GRND - Gate Positon (2)
GRND - A/C damage (3)
GRND - Training Related (8)
GRND - Other (5)
INC - Go-around (wx)(5)
INC - Diversion pax illness (2)
INC - Go-around (atc)(2)
INC - Diversion (wx)(5)
INC - Other (4)
LOAD - Cargo not secured (4)
LOAD - Other (1)
MET - Other (5)
SEC - pax Intoxication (13)
SEC - Other (2)
TECH - Other (14)
SMS – adding components two years later
Safety Management System
Adding SMS components 2006
• Flight Data Collection and Analysis• Quality Assurance in Flight Ops• Root Cause Analysis - Trends• Corporate accountability of Safety, Quality and
SecuritySAFE PROJECT • Satellite Communications and Fuel Efficiency• Sharing our experiences…
Safety Management System
Flight Data Monitoring
• Finalizing FDM pilot agreement• Closing stages of RFQ for analysis• Learning curve – we take this journey
together• Provide another tool to improve fight
safety, training and standards…
Safety Management System
Quality Assurance “Plus” Flight Operations
• QA Manager operational in 2005
• Developed audit schedule 2006
• Reporting to VP Flight Operations
• Compliance to Regulations, company policies and procedures
Safety Management System
Root Cause / Trends
• Utilizing two years of data to understand systemic issues
• Focusing on causes • Developing data supported trends• Understanding Human Factors of Safety• Providing the Executive reports that would
allow them to concentrate on business
Safety Management System
Corporate accountability
• Accountable Executive receives structured updates delivered by the accountable managers:
• Corporate Big picture• Safety – performance indicators• Quality – performance indicators• Security – performance indicators• Investigations – status reports • Review trends and causal factors• Regulatory request
SMS, Security and Quality Report
Quarterly at the Safety and Quality Review
Number of open/closed audit year to date
Number of open audit from the previous year
11
Regulatory request
# internal compliance audits planned & completed
Review of trends and causal factors
Investigation status
22
33
44
55
66
Item Q1 Q2 Q3 Q4
06’ OPEN Safety Reports (YTD) 33
06’ CLOSED Safety Reports (YTD) 33
05’ OPEN Safety Reports 11
Investigations 2
Transport Canada Request 0
SMS Report
Item Q1 Q2 Q3 Q4
2006 Open Audit Findings (YTD) 11
2006 Closed Audit Findings (YTD) 0
2005 Audit Findings 51
2006 Annual Audits Planned/Completed 4 / 4
Transport Canada Request 0
Maintenance QA Report
Safety Management System
SAFE
• Install airborne satellite communication and Information management programs
• Provide real time operational data to ground – Engine & Aircraft performance parameters to support flight safety
• Reduce insurance premiums, fuel burns, • Improve flight dispatch, flight following, in-flight service,
communications• Reduce fuel burns in compliance with reducing green house
emissions – Kyoto Accord
Safety Management System
Sharing experiences
• SMS components and methodologies are being added to our other business units
• Employee development• Continue to work with Transport Canada• Industry presentations – ICAO, Canada,
ASPA, COSCAP
SMS Future stateSafety Culture
Safety Management System
Safety Culture
• Sustainable development of our most important asset - people
• Support and understand people issues – Human Factors
• Temper our expectation of defined results• Empathy, empowerment and understanding will
deliver sustainable team work• Continual improvement • Trust and Integrity
Thank you
“our name say’s it all”