skin care questionnaire and script - caribbean...

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SKIN CARE QUESTIONNAIRE FOR WOMEN Date ________ Client's Name______________________ Phone/Cell__________________ Email____________________________________________ Referred by_________________ 1. Are you under a doctor’s care for a skin condition? _____________________________________ NOTE – If the client is under a doctor’s care for a serious condition, proceed with the analysis; but do not sell products to the client until the condition has been corrected. 2. Do you currently have any skin care concerns? ________________________________________ 3. What do you use to clean your face? _________________________________________________________________________________ 4. How would you rate your skin type? Normal to Dry - Skin sometimes feels tight. May appear dull. Have fine pores. Recommend the Artistry Essentials Hydrating Skin Care System Combination to Oily Skin - Oily in the T-zone. Frequent breakouts. Large pores. Recommend the Artistry Essentials Balancing Skin Care System, and Artistry Essentials Pore Cleansing Masque Sensitive Skin - May react to cosmetics, soap, alcohol, fragrance or sunscreens. Recommend appropriate Artistry Essentials System shown above. Apply sample on inside of elbow to test for sensitivity. 5. How often do you experience breakouts? ___________________________________________ Recommend Clear .now Supplement and the appropriate Skin Care System. 6. Does you skin have dark patches or need radiance? ___________________________________ Recommend Polishing Scrub, and/or Skin Refinishing Lotion, or Intensive Skincare Renewing Peel 7. Do you notice dark circles, puffiness, or fine lines under your eyes? _____________________ Recommend Artistry Essentials Replenishing Eye Crème, Time Defiance Lifting Eye Crème, or Crème Luxury Eye 8. Have you ever used a skin bleaching agent or have a need to correct dark spots? ___________ Recommend Artistry Illuminating Essence (for discoloration) 9. What brand of makeup do you use? ________________________ Is it a mineral makeup? _____ Recommend Artistry Essentials Makeup Kit NOTE: MAKEUP MUST BE REMOVED PRIOR TO AN ANALYSIS UNDER A SKIN ANALYZING MACHINE. 10. Could you benefit by having a light up lip gloss with a mirror built into the case? yes___ no___ 11. What kind of vitamins do you take? __________________________________________________ Recommend Nutrilite Women's Pack, Daily, or Double X. Also recommend Nutrilite Hair Skin and Nails Vitamin. 12. How many 8 oz cups of water do you drink daily? 0____ 1 - 3____ 4 - 6____ 7+____ Recommend Perfect Empowered Drinking Water. For people who don’t like the taste of plain water, suggest that they choose a health enhancement flavoring from among the Nutrilite Twist Tubes flavors.

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Page 1: Skin Care Questionnaire and Script - CARIBBEAN …caribbeanconnection.yolasite.com/resources/march_10/Skin Care... · SKIN CARE QUESTIONNAIRE FOR WOMEN ... Recommend the Artistry

SKIN CARE QUESTIONNAIRE FOR WOMEN

Date ________ Client's Name______________________ Phone/Cell__________________

Email____________________________________________ Referred by_________________ 1. Are you under a doctor’s care for a skin condition? _____________________________________ NOTE – If the client is under a doctor’s care for a serious condition, proceed with the analysis; but do not sell products to the client until the condition has been corrected.

2. Do you currently have any skin care concerns? ________________________________________

3. What do you use to clean your face?

_________________________________________________________________________________ 4. How would you rate your skin type? Normal to Dry - Skin sometimes feels tight. May appear dull. Have fine pores. Recommend the Artistry Essentials Hydrating Skin Care System Combination to Oily Skin - Oily in the T-zone. Frequent breakouts. Large pores. Recommend the Artistry Essentials Balancing Skin Care System, and Artistry Essentials Pore Cleansing Masque Sensitive Skin - May react to cosmetics, soap, alcohol, fragrance or sunscreens. Recommend appropriate Artistry Essentials System shown above. Apply sample on inside of elbow to test for sensitivity.

5. How often do you experience breakouts? ___________________________________________

Recommend Clear .now Supplement and the appropriate Skin Care System. 6. Does you skin have dark patches or need radiance? ___________________________________ Recommend Polishing Scrub, and/or Skin Refinishing Lotion, or Intensive Skincare Renewing Peel

7. Do you notice dark circles, puffiness, or fine lines under your eyes? _____________________ Recommend Artistry Essentials Replenishing Eye Crème, Time Defiance Lifting Eye Crème, or Crème Luxury Eye

8. Have you ever used a skin bleaching agent or have a need to correct dark spots? ___________ Recommend Artistry Illuminating Essence (for discoloration)

9. What brand of makeup do you use? ________________________ Is it a mineral makeup? _____ Recommend Artistry Essentials Makeup Kit NOTE: MAKEUP MUST BE REMOVED PRIOR TO AN ANALYSIS UNDER A SKIN ANALYZING MACHINE. 10. Could you benefit by having a light up lip gloss with a mirror built into the case? yes___ no___ 11. What kind of vitamins do you take? __________________________________________________ Recommend Nutrilite Women's Pack, Daily, or Double X. Also recommend Nutrilite Hair Skin and Nails Vitamin. 12. How many 8 oz cups of water do you drink daily? 0____ 1 - 3____ 4 - 6____ 7+____

Recommend Perfect Empowered Drinking Water. For people who don’t like the taste of plain water, suggest that they

choose a health enhancement flavoring from among the Nutrilite Twist Tubes flavors.

Page 2: Skin Care Questionnaire and Script - CARIBBEAN …caribbeanconnection.yolasite.com/resources/march_10/Skin Care... · SKIN CARE QUESTIONNAIRE FOR WOMEN ... Recommend the Artistry

HERE'S A FEW TIPS FOR CLOSING THE SALE

• As a consultant, you must know your products’ feature and benefits, so that

you can make good recommendations.

• Do not make recommendations until you have asked all the questions.

• Next, make a suggestion for an initial order by saying something like the

following:

"Well (Name), I see several areas where you could benefit from a personalized skin

care program that I can recommend starting from the inside out. Here are three

things that would give you a healthier body and a clearer, smoother and more

radiant complexion.

* Increase your daily intake of fresh water to flush the toxins from your system and

provide better overall appearance of your skin.

* Our Nutrilite Women's Vitamin Pack contains several essential vitamins for your

inner self including calcium and omega 3’s. It also contains a complex specifically

designed to maintain beautiful hair, skin, and nails for outer beauty.

This is a great value for just 90¢ a day!

* For you to begin enjoying the benefits of my assessment, why don't we get you

started by putting together an order your skin care system (only $51). I also

recommend you using the Skin Refinishing Lotion which is a daily exfoliator and

encourages your skin to have a smoother texture (great value of $51).

That’s a total of $102. For an additional $27, we can add a month’s supply of the Woman’s Vitamin Pack

with the Hair, Skin, and Nails vitamin.

I assure you that I will be following up to make sure you get the desired results.

• Give Client at least 2 of the samples that you brought to the appointment.

• Make sure to explain how to use the products when purchased. Follow up in 24-48 hours.

Page 3: Skin Care Questionnaire and Script - CARIBBEAN …caribbeanconnection.yolasite.com/resources/march_10/Skin Care... · SKIN CARE QUESTIONNAIRE FOR WOMEN ... Recommend the Artistry

SKIN CARE QUESTIONNAIRE SCRIPT

Hi ______. This is (your name). Do you have a minute? The reason why

I'm calling is - I've been working with some people in the skin care and

beauty field, and we help people to enhance their overall natural beauty. The

product line that I represent is Artistry, one of the top prestige brands in the

world. In fact, we're right now offering a free skin care analysis that I think

you would really like. Does a free skin care analysis sound like something

you might be interested in hearing about?

(PAUSE, and wait for their response.)

OK, let's see if we can arrange our schedules to sit down for 15 - 20 minutes.

I also have some free skin care and health samples I'll bring for you when we

get together. What's your schedule like for this week for us to be able to sit

down for 15 - 20 minutes?

___________________________________________________________________

Now set the appointment to sit down with them to do the questionnnaire.

___________________________________________________________________

Prepare  to  have  available  at  the  appointment  for  a  quick  sale  -­‐  the  Women’s  Pack,  

a  Skin  Refinishing  Lotion  and  both  of  the  Skin  Care  Systems.  

_____________________________________________________________________________________

Be sure to give a gift to the customer of at least two of the samples shown below.

1) Artistry Balancing System sample card (for combination skin or oily skin----Item # 40-0781

2) Artistry Hydrating System sample card (for normal to dry skin) ----------------Item # 40-0783

3) Nutrilite Rhodiola 110 sample card----------------------------------------------------- Item # 10-5729

4) Nutrilite Women's Supplement Pack (use one or two of the packs from the full box)