Skills We All Need!

Two Categories: Hard Skills and Soft Skills

Hard Skills• Technology– Constant– Always changing

• Job Knowledge– Expertise brings confidence– Expertise brings satisfaction

• Organizational skills

• Soft Skills: Personal attributes that enhance an individual’s interactions, job performance and career prospects and relate to a person’s ability to interact effectively with co-workers and customers

• Relationship/Interpersonal skills• Collaboration/teamwork

• Multicultural understanding

• Responsibility/ethics

• Adaptability/flexibility

• Negotiation skills

• Passion

• Motivation and Determination

• Communication and Customer Service Skills

• Stress Management