MembersMartnez Landaverde Mara Isabel Resendz Martn Jorge Romero Cidn Karla Daniela Theattitudesarepositive ornegativetendenciesto determinedobjectives (people,tasks, organizations).Important attitudesatworkarefor example:jobsatisfaction or customer orientation. Theskillsarelikethe aptitudes,thecapacitiesfor makesometasks.Theskills canlearnanddeveloped through practice and training. The main skills are: Comunication skill. Skill to deal with conflicts. Is the organization which it establishescommunication channelsfollowingthe hierarchicallevelsand established protocols. Itusedfortransmit ordersandinstructionsor questions with job. Itisbetweenthe membersofthe Companyfortheneed ofcommunication withoutfollowthe oficialchannels.It helpforgetaddtional information.*Successful communication *Objectives Messages to managers Formal process Feedback Decision making Acceptance of executive decisions Tosendmessagesofsuperiorsto subordinates. It is to provide instructions: "who should do, when, how, where, and why".Itoccurswhentwoormore membersofanorganization whosepositionsareatthe samelevel,toexchange information. Forexample:supervisorsof several plants, departments.