skelta bpm software automates workflow engine in hr information system

BPM SOLUTION AUTOMATES PROCESSES IN IT, HR PAYROLL

SECTION

Contact us at Email: [email protected] | Web :www.skelta.com | Tel: 1 678 306 4110

CUSTOMER

Industry: LeisureBPM Product: Skelta BPM

Client is a large entertainment group with wide spread International presence. The group’s core businesses and investments are in the integrated resorts sector.


INTRODUCTION

• Client had moved from a manual process based environment to partial automation enabled by electronic forms software. As an interim solution to achieving fully automated process workflows the current solution lacked BPM support and scalability.

• The software lacked BPM functionality and could not scale up to meeting organizational challenges.


CHALLENGE• The client needed a solution with strong BPM and advanced workflow

capabilities that would augment the features of their current software and bridge the gap between IT and end users.

• Requirement for a feature rich & intuitive process modelling interface

• To move away from their current java based online forms software to a robust

• Microsoft based workflow solution that integrated with existing IT investments in Microsoft technology

• BPM product that interfaced seamlessly with third party applications

• The client was looking to introduce automated processes for a number of their back-end departments. Some examples being:→ IT

→HR

→Accounts


SOLUTION

• Skelta BPM, with its embeddable workflow engine, was chosen as the best fit workflow solution for:

• Ease of integration with client’s existing Microsoft based application environment.

• Ability to lend strong BPM functionality to SharePoint.• Skelta Enterprise Console’s unified interface for centralized process

management.• Intuitive, drag and drop process modelling environment to put the control in the

hands of end users. UI.• Multi Channel actionable alerts for anytime anywhere task notifications• Faster deployment with Skelta Object Access and easy integration with legacy

applications.• ROEI on BPM investment afforded by Skelta BPM’s out-of-the-box connectors

for Microsoft InfoPath and Microsoft BizTalk server.


IMPLEMENTATION DETAILS

• Skelta BPM software was implemented to automate the following scenarios:

• IT Department – Most employees at client site used PCs for their tasks and had restricted access.

• Any requests for access had to be routed across departments for approvals.• Further, any requests for new or additional hardware also had to be put

through a request and approval cycle.• Forms based workflow process with cross department approvals and

escalation was created using Skelta Forms Designer. • The two primary Forms used by the IT department have more than 100

users per week:


• Form Type:• “System access” allows business users to request for admin access• “Software acquisition form” allows purchase requests to be generated for

third party software• →Built-in queuing system ensured load balancing• →Approvals in real time by designing escalations after set time has

elapsed



• Software acquisition Form is raised by Finance representative of any dept. to purchase a 3rd party software with mandatory supporting documents in the form of quotations

→Request raised by executive assistant of any department

→Routed on Skelta workflow to IT operations supervisor

»» Approve – goes to IT EGM for further approval – on approval goes to IT GM executive assistant for further action

»» Reject – goes back to original requester as intimation of available options



HR DEPARTMENT • Contractor security access system• The client frequently used the services of short term contractors for various

tasks across departments. It was the client’s responsibility to set up these suppliers in the HR system and ensure security access for all temporary staff with necessary manager approvals.

• An asp based “Contractor” form was created to initiate and design a process workflow with Skelta BPM’s process modeling tool. Form incidences scaled up from 35-40 to 60-70 automated Forms.

• Issuing department raised the Form based request• Form was then automatically routed for approvals• A “Contractor” Form was designed in the Skelta system with necessary checks

on fields such as Contractor Information and Online Induction number.• The Form can be generated by any Department Manager and routed through the

following workflow


HR DEPARTMENT


LEAVE MANAGEMENT SYSTEM

• The client’s leave management system wherein the process used by its employees to request time away from work held an important place in organizational policies simply because paid time off has a significant financial impact on a company’s bottom line.

• The existing LMS needed to be migrated to a paperless, effective solution that reduced or eliminated the margin of error in leave benefits calculations.


• The LMS built on the Skelta BPM platform enabled:• Custom designed leave request Forms to initiate workflow• The display of employee leaves history during login.• Allowed for leave request routing based on hierarchy and user details

specified in the Active Directory.• Escalation in case of unavailable supervisors or if more than one approval

is required.• Reminders to be set for supervisors to review leave requests in a timely

manner.



• Automated update of the employee’s leave status once an HR manager approves leave and the LMS cycle is completed.

• The primary leave forms – “Annual Leave” and “Personal and other leave” were designed in the Skelta system to cover ten different types of leave applications.

• Once the requester applied for leave, the Skelta system authenticates payroll information from the client’s existing HR application against requisites such as leave balance, paid time off etc.

• The Form is routed on the Skelta system to approvers.



SKELTA BPM

http://www.skelta.com/

Corporate Address10900 Equity Drive,Houston, TX 77041 USATel: +1 678 306 4110

R&D / Innovation Center:Invensys SkeltaSalarpuria Touchstone,Sarjapur Outer Ring Road,Bangalore - 560 103 IndiaTel: +91 80 4060 2600


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