Topping’s Six SigmaYellow-Belt

Distractions Decreasing ISRs Productivity

Emails People Visiting Conference Calls

Step 1 Define-Distractions in the workplace

Emails=ISR related, Non ISR related, Misc. People Visiting=ISR related or Non ISR

related Conference Calls=ISR related or Non ISR

related

Step 2 Measure

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30 Email Control

Average Misc Emails

Average NOT ISR RelatedEmails

Average ISR RelatedEmails

2/18/2015 2/20/2015 2/22/2015 2/24/2015 2/26/2015 2/28/2015 3/2/2015 3/4/20150

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People Visit -Control

Visit NOT Related Visit ISR Related

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Conference Calls -Control

Conference Calls NOT RelatedConference Calls Related

Step 3 Analyze• 23.14% of Conference Calls were NOT ISR

Related; not a major distraction • 71.45% of people visiting were NOT ISR related;

major distraction• 57.21% of emails were NOT related to ISR or

Misc; major distraction

2/18/2015 2/20/2015 2/22/2015 2/24/2015 2/26/2015 2/28/2015 3/2/2015 3/4/2015-1

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Misc. Email Analysis

WeatherHP PPS Extracuricular Activities/ClubsHP YENHP Plano GymHP News

Email Filters On Call/Busy vs. Free Sign at ISR Desks

Step 4 Improve

Busy Free

 

2/18/2

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People Visit -Control

Visit NOT Related Visit ISR Related

Before Solution NON-ISR People visit represented 71.43% of all visits. After solution the % decreased to 35.31%

4/29/2

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5/1/2

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Email -After Solution

Average Misc EmailsAverage NOT ISR Related EmailsAverage ISR Related Emails

Before Solution NON-ISR & Misc. emails represented 57.21%. After solution that % decreased to 27.45%

Analysis of Solutions• The busy sign had a clear impact as the amount of

NOT ISR Related visits decreased dramatically• The email filters were equally effective as they

decreased the amount of Misc. emails.

Step 5 Control

• The cardstock signs cost approx. $0.05 and would cost around $3 to implement in the Plano office

• The email filters would take approx. 10 minutes for the reps to set up.

• Continuation would depend upon managers to guide and implement