six sigma project management - bizagi
TRANSCRIPT
Six sigma project
management
Bizagi Suite
Copyright © 2014 | Bizagi
Copyright © 2014 | Bizagi Confidential
Six sigma project management | 1
Table of Contents
Six Sigma Project Management ..................................................................................................... 3
Process Elements ............................................................................................................................. 9
Project Charter ......................................................................................................................... 9
Define ......................................................................................................................................... 11
Measure .....................................................................................................................................12
Analyze .......................................................................................................................................12
Improve ......................................................................................................................................13
Control .......................................................................................................................................13
Modify Project .........................................................................................................................13
Abort Project............................................................................................................................16
Minutes ...................................................................................................................................... 17
Is the Project Finished? ........................................................................................................18
Next Phase ................................................................................................................................18
Is The Project valid? ..............................................................................................................19
Can the project continue? ..................................................................................................19
Phase ....................................................................................................................................................... 20
Phase ............................................................................................Error! Bookmark not defined.
1.1.1 Process Elements .........................................................................................................21
Set Phase Details ....................................................................................................................21
Create Deliverable ................................................................................................................ 23
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Finalize Phase ........................................................................................................................ 24
Create Deliverable ............................................................................................................................. 26
Create Deliverable ...................................................................Error! Bookmark not defined.
1.1.2 Process Elements ........................................................................................................ 27
Create Deliverable ................................................................................................................ 27
Approve Deliverable ............................................................................................................ 28
Deliverable Approved? ....................................................................................................... 29
Other Approval? .................................................................................................................... 30
Finalize Deliverable............................................................................................................... 30
Performers ............................................................................................................................................ 32
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Six Sigma Project Management
Version: 1.0
Author: Bizagi Process Modeler.
Description
Successful companies are always searching for new and better ways to do things.
Some have found in the Six Sigma methodology, an excellent way to improve their
processes.
Six Sigma uses statistical tools to measure processes in terms of defects and
variation, transforming them into opportunities for business growth. A company
that uses Six Sigma is a company whose main priority is the customer’s satisfaction.
Six Sigma uses five phases (DMAIC) to improve the process:
The first phase is Define, where a project is chosen and its goal, scope, and
deliverables are established.
The second phase is Measure where the current state of the process is
measured.
In the third phase, Analyze, the root causes of the problems and defects are
determined.
The fourth phase is to Improve the process, thus a solution is proposed.
The last phase is to Control the performance of the process.
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Implementing a conventional Six Sigma project is usually time-consuming whereby
a lot of manual work is required and results are presented in an old fashioned way.
With Bizagi’s Six Sigma Project Management process , companies can perform their
projects more effectively. Bizagi´s Six Sigma Project Management guides you easily
through the DMAIC phases, reduces the task assignment time by assigning activities
to the appropriate person in the right time, improves the manner in which
information is collected and the project is presented through complete case
summaries data and ensures the information availability at all times.
Objectives
The process covers:
Presenting the project information.
Suggesting the deliverables for each DMAIC phases.
Assigning the various project tasks to team members.
Approving or requesting changes to the deliverables.
Scope
Bizagi’s Six Sigma Project Management process is designed to implement and
control a Six Sigma Project. It helps to meet the project’s goals minimizing effort
and resources.
The Project Management also requests the necessary information to perform each
step of the DMAIC cycle.
Global Forms
1. Name: Global Form
Description: Global Form
Prototype:
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Summary forms
1. Name: PhaseSummaryForm
Prototype:
2. Name: DeliverableSummaryForm
Prototype:
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Tabs
1. Name: Project History
Description: The tab holds the project information.
Prototype:
2. Name: Comments history
Description: All comments made throughout the process are shown on the
form.
Prototype:
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3. Name: Phase
Description: The phase information is shown.
Prototype:
4. Name: Project Charter
Description: The tab includes the project charter information
Prototype:
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Process Elements
Project Charter
Description
Six Sigma Project Management starts with the Project Charter task. It is performed
by the Project Sponsor. The Sponsor is the person who owns the process or can
allocate resources to the project.
The Project Charter must be completed for each project, and should include the
project justification, deliverables, project objectives, etc.
Performers
Sponsor
Allocations
Condition Description
Case Creator The case creator must be the project
sponsor
Notify assignment
Yes
Forms
1. Name: frm_Project_Charter
Description: Principal Activity Form
Prototype:
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2. Name: Add Team Member
Prototype:
Forms behaviors
Description
The form contains a grid validation, it is necessary to include at least one member
of the team.
Actions
Type Description
On Enter Add the deliverables related to the
phase
On Exit Set the initial phase, Define
Set the Actual Start Date
Validate that the finish date is after the
start date
Validate that the finish date from each
phase is after the start date of the phase
Define
Description
In the first phase of a Six Sigma project: Define, the Six Sigma Team answers the
question: What is wrong with the way things are?. The team defines the problem
statement and describes the current state.
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Six Sigma Project Management supports the team in many ways. The Template
suggests some useful deliverables for the phase, reduces the approval time of them,
and provides a more effective way of presenting the results through summary forms.
Measure
Description
The second phase is Measure, whereby the Team defines the process and baseline
of the current state. It is important that the team specifies the data required, and
the way to collect it.
Six Sigma Project Management suggests some deliverables that help to answer
questions like ‘How is the process working?, What is the variance impact on the
customer? or Where are the causes of the problem? ‘
Diagram
Phase
Analyze
Description
In this phase, the team identifies the root causes of the problem and validates them.
Six Sigma Project Management knows that it is necessary to focus on two things:
Analysis of the data
Analysis of the process
For this reason, the Template proposes some deliverables such as Process
Capability and Causes and Effect-diagrams for the analysis of the process.
The analysis of the data requires the uses of statistical tools and techniques for
example: Design of experiments and Correlation and regression analysis, which are
proposed by the template also.
Diagram
Phase
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Improve
Description
In the previous phases the team understood and validated the causes of variation
and determined the state of the process.
In the Improve phase the team gives a solution for the problem, defines the
necessary human and technological resources to achieve the project goals and
executes a pilot test.
Diagram
Phase
Control
Description
In this phase, the team should focus on two things: Solution Implementation and
Control Plan. The team needs to monitor the implementation plan based on the
pilot test which was performed during the Improve phase. The Implementation
must include the working instructions, training process and the Control Plan.
Six Sigma Project Management shows all the significant information through the
summary form where any member of the team can find all the information related
to the project in order that control can be maintained easily and quickly.
Diagram
Phase
Modify Project
Description
This task is performed when changes to the scope or objectives of the project are
required.
The process assigns the task to the Black Belt of the project who is the person who
has the authority to make the changes.
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Performers
Black Belt
Allocations
Condition Description
Black Belt The project can be modified by the black
belt of the project.
Forms
1. Name: frm_Modify_Project
Description: Principal Activity Form
Prototype:
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Actions
Type Description
On Enter Set actual phase
On Exit Send an email to the team members
Notifications
Description Recipients Email
subject
Email body
Inform
about the
changes on
the project
charter.
Black Belt
Green Belt
Team
members
Sponsor
Changes in
the project
Dear Team
The project had some changes
Please read the comment history and the
project chapter.
<SixSigmaProject.ProjectChapter.ProjectBl
ackBelt.userName>
Good Day
Abort Project
Description
When the Project is not linked with the organization´s goals or is not clearly defined,
it is not a Six Sigma Project and it is necessary to abort it.
Performers
Sponsor
Allocations
Condition Description
Case Creator The project can be closed only by the
case creator.
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Forms
1. Name: frm_Abort_Project
Description: Principal Activity Form
Prototype:
Notifications
Description Recipients Email
subject
Email body
Cancel
Project
Sponsor
Black Belt
Green Belt
Team
Members
Cancel
Project
The Project
<SixSigmaProject.ProjectChapter.ProjectNa
me> was aborted because
<SixSigmaProject.CancelProjectReason>
<SixSigmaProject.ProjectChapter.ProjectSp
onsor.userName>
Good day
Minutes
Description
Meetings are necessary throughout a Project for all members of the team. Six Sigma
Project Management gives the possibility of distributing the minutes of these
meetings on a formal basis.
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Form
Is the Project Finished?
Description
The gateway checks whether the project has finished, if not, it is very important to
distribute the minutes of team´s meeting to all parties involved.
Gateways
Yes: If the project is finished the process ends.
No: If the projects is not finished the process goes to the Minutes event.
Next Phase
Description
This gateway validates the next phase of the DMAIC to be performed or if the
project needs some modification.
Gateways
Yes: If the phase ends correctly, the process continues to the next
phase.
Changes in project scope required: If the process needs some changes,
the process continues to the Modify Project activity. It is performed by
the Black Belt of the project.
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Is The Project valid?
Description
If the Black Belt in mutual agreement with the team decides that the project is not
a Six Sigma Project, then it has to be aborted.
Gateways
No: If the project is a Six Sigma Project, valid project, the process goes to
the first phase of the DMAIC cycle, Define.
Yes: If the project is not a valid project, the process continues with the
Cancel Project activity.
Can the project continue?
Gates
No: If, after modification, the project is still not valid, then it continues to
the Cancel Activity.
Next Phase: If the project is valid, the process continues to the next
task to be performed.
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Phase
Version: 1.0
Author: Bizagi Process Modeler.
Description
Each phase of the DMAIC process is performed in the same way. In each phase it is
necessary to establish the details deliverables which will be completed to finalize
the phase.
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Process Elements
Set Phase Details
Description
The Six Sigma Process Management Process suggests the deliverables that are
commonly completed in each phase. The person who performs this activity must
select at least one deliverable, which can be modified, as necessary, by the user.
Additional deliverables can be included if necessary.
Performers
Black Belt
Allocations
Condition Description
Black Belt The task is performed by the black belt
assigned to the project
Forms
1. Name: frm_Set_Phase_Details>
Description: Principal Activity Form
Prototype:
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2. Name: FrmGridAddPhaseDeliverable
Description: Phase deliverable add form
Prototype:
Forms behaviors
Description
The form includes a grid validation, it is necessary to select at least one deliverable.
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Actions
Type Description
On Enter Filter the deliverables from each phase
Set Actual Start Date
On Exit Remove the deliverables that were not
selected
Duration
1 day
Create Deliverable
Description
In the Create Deliverable sub process all the deliverables selected in the Set Phase
Details task are created and approved. The deliverables are created in a sequence
proposed by the process or by the user.
Each deliverable opens a sub process because the information in each ones is
different. Also some activities can be performed by different people with the same
role.
Diagram
Create Deliverable
Loop type
Multi-Instance
MI Ordering
Sequential
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Finalize Phase
Description
After all the deliverables have been created and approved, it is necessary to select
the next activity. If the phase ends correctly, the process continues to the next phase.
Otherwise it is necessary to specify the changes required and select the Modify
Project option.
Allocations
Condition Description
Black Belt The task is performed by the black belt
assigned to the project
Forms
1. Name: frm_Finalize__Phase
Description: Principal Activity Form
Prototype:
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Actions
Type Description
On Enter Set Actual Final Date
Set the attribute Project modifications
required in Null
On Exit Set the next phase
Set Actual Final Date
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Create Deliverable
Version: 1.0
Author: Bizagi
Description
In the Create Deliverable sub process all deliverables selected in the Set Phase
Details task are created and approved.
Each deliverable opens a sub process because the information in each one is
different. Also some activities can be performed by different people with the same
role.
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Process Elements
Create Deliverable
Description
All the Information related to the deliverable must be included. The person who
performs the task must attach all the information associated with the deliverable,
e.g. date collected, graphics, results, and conclusions.
The Six Sigma Process Management Process maintains all the files, and facilitates
access and modification of them through the summary form and the Modify Project
activity.
Performers
Green Belt
Allocations
Condition Description
Team Members The tasks are assigned to the team
members by load.
Forms
1. Name: frm_Create_Deliverable
Description: Principal Activity Form
Prototype:
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Forms behaviors
Description
The form includes a grid validation, it is necessary to add at least one result.
Actions
Type Description
On Enter Set actual phase
Duration
5 days.
Approve Deliverable
Description
All the Deliverables need two approvals, one from the Green Belt and other from
the Black Belt, The gateway validates what approval is next. If at some point the
Deliverable is not approved, the process goes to the Create Deliverable activity and
the approval process begins again.
Performers
Black Belt
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Allocations
Condition Description
Green Belt
Black Belt
All the deliverables need two approvals,
one from the Green Belt and the second
from the Black Belt.
Forms
1. Name: frm_Approve_Deliverable
Description: Principal Activity Form
Prototype:
Deliverable Approved?
Description
All the deliverables need multiple approvals, if the deliverable is approval the
process continues with the next validation, if not the Create Deliverable task is
performed again.
Gateways
No: If the deliverable is not approved, the process returns to the Create
Deliverable activity.
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Yes: If the deliverable is approved, the process continues to the next
gateway that validates if another approval is required.
Other Approval?
Description
All Deliverables need several approvals, one from the Green Belt and other from the
Black Belt, etc. This gateway validates what approval is next.
Gateways
Yes: If the Deliverable needs another approval the process continues to
the Approve Deliverable task and validates the person who has to
perform it.
No: If the Deliverable does not need another approval the process can
continue with the final activity, Finalize Deliverable.
Finalize Deliverable
Notifications
Description Recipients Email
subject
Email body
Inform
about the
completion
of the
deliverable
Black Belt
Green Belt
Team
Members
Finalize
Deliverabl
e
Dear Team
The deliverable
<PhaseDeliverables.DeliverableName> is
ended.
Please review the information about it.
<PhaseDeliverables.DeliverableResult>
Good Day
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<PhaseDeliverables.SixSigmaProjectPhase.
SixSigmaProject.ProjectChapter.ProjectBla
ckBelt.userName>
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Performers Green Belt (Role)
A Green Belt is a person who helps in deploy the success of six sigma techniques,
and leads small-scale improvement projects within their respective areas.
Black Belt (Role)
A Black Belt is a professional who can explain Six Sigma philosophies and principles,
including supporting systems and tools.
Sponsor (Role)
The Sponsor is the person who owns the process or can allocate resources for the
project
Stakeholder (Role)
The Stakeholders are the people who have a direct interest in the outcome of the
project.