Six Sigma

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Why do Six Sigma?

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Why do Six Sigma?

Reduction of Cost due to Poor

Quality and Process Wastes

Reduction of OpEx

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Why do Six Sigma?

Increase in Customer

Satisfaction

Reduction of Complaints

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Why do Six Sigma?

Less fire-fighting

Improvement of

Operational Efficiency

Shorter Time to Market

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Why do Six Sigma?

Helps make business

more competitive and

sustainable

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Six Sigma Methodology Overview of the Technique

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What is Six Sigma?

What is Six Sigma?

• Universal Measure of

Performance

• Methodology for problem-

solving, process improvement

and innovation

• Management System for

Continual Improvement and

Innovation

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According to Motorola's Six Sigma University

Six Sigma as a Measure

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Six Sigma as a Measure

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Six Sigma as a Measure

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Six Sigma as a Methodology

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Six Sigma as a Methodology

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Impact of doing Six Sigma

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Six Sigma as a

Management System

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Six Sigma as a

Management System

Standardization,

KPI, BPM

Project

Management

Training &

Certification

Rewards &

Recognition

Management

Support

Six Sigma Methodology Overview of How It's Done

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Note that this content is graded to Yellow Belt Level (" Just The Basics")

Six Sigma as a Methodology

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RECOGNIZE

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Remember,

At the end of Recognize Phase

One should be able to choose a

good project to work on based

on agreed criteria with top

management

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DEFINE

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Project Charter for Define Phase

Remember,

At the end of Define Phase

One should be able to state

what is the problem to be

solved, the goal to be reached

and the process to be

improved.

The charter is very important

since it sets the direction and

scope of the project.

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MEASURE

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Performance Measure (Data)

Operational Definition

(Data Collection Plan)

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Check for Process Controllability Example of data collected using the Data Collection Plan

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Compute for Process Sigma Level

Using Excel,

Sigma Level = Normsinv(Yield%) + 1.5 This is one common formula if raw data is in Counts of Good and Bad

Remember,

At the end of Measure Phase

One should be able to decide

GO or NO-GO on solving the

identified problem

If Go, go to Analyze Phase

If No-Go, move on to next

problem

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ANALYZE

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Remember,

At the end of Analyze Phase

One should be able to find out

what is/are the Root Cause(s).

This will be the focus of

improvement because the

Root Cause has the biggest

contribution to the problem.

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IMPROVE

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Remember,

At the end of Improve Phase

One should be able to select

and apply the Best Solution

addressing the Root Cause(s).

This is based on the fact that

we were able to validate that

the Root Cause has the

biggest contribution to the

problem.

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CONTROL

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The worse way to manage a process is by giving only

verbal instructions!

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Remember,

At the end of Control Phase

One should be able to sustain

the improved results and

handover the improved

process to its owners.

This phase leads to the closure

of the project and don’t forget

to celebrate the achievement.

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People still love doing Six Sigma

Or adapting something similar

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"To Work Smarter Not Harder"

About Me

Mapua Graduate School of Engineering 67

Jeremy Jay V. Lim CSS-BB, PMP, MSEM, BPM

Currently working in a local bank as Six

Sigma Program Manager

15 years work experience

10 years in CI and PM, 5 years in Ops Mgt

Worked in MNCs – Mfg, BPO & Fin’l Svcs

Has done TPM, Six Sigma, RAD, BPM, BPR,

Lean, and PMO

Guest speaker in Six Sigma conferences

Authored BPM whitepapers

Passionate about Value-driven Change

and Innovation