Site Orientation

Overview & Human

Resources InformationResources Information

2016

1

Contents

Human Resources Information

• Your Role. Your Details.

-Probation, Goals, Performance & More

• Navigating the Site with Human Resources

-Benefits, Wellness Pledges and You

Overview

• Hospital Overview

• Leadership Organization Structure

• Mission and Values

2016 Goals-Benefits, Wellness Pledges and You

-Employee Self Service

• Compensation

-Kronos & Payment

• The Employee Experience.

-Establishing a Career with Us

-Recognition, Engagement & Communications

Month Day, Year 2

• 2016 Goals

• General Guidelines

• Quality Management

Glen Cove Hospital

•Full Service Hospital

•Operating Room Suite with 7 rooms

•Emergency Department – 20,000

visits/year

•Clinical Decision Unit

•Inpatient Medical Surgical Services

•Inpatient Rehabilitation Services

• Critical Care Services

• Critical Care

• Telemetry Monitoring Unit

• Tertiary Care Access with North Shore

University Hospital and Long Island

Jewish

January , 2016 3

•Inpatient Rehabilitation Services

• State-of-the-Art Brain Injury Unit

•Family Medicine Teaching Program

•Hematology/Oncology Services

•Radiation Therapy (LINAC)

•Radiology Services/Nuclear Medicine

•MRI

•CT Scanner

Jewish

Glen Cove Leadership

SUSAN KWIATEK, DNP

EXEC. DIRECTOR

BRAD SHERMAN, MD MEDICAL DIRECTOR

CASE MGMT

NANCY COX, RN

ASSOC. EXEC. DIR.

QUALITY MGMT

QUALITY MGMT

PETER COSTALAS

ASSOC. EXEC. DIR. FINANCE

CATERING

JAIME GABRIEL

ASSOC. EXEC. DIR.

HUMAN RESOURCES

HUMAN RESOURCES

PATIENT

CATHY DEVLIN, RN

ASSOC. EXEX. DIR.

PERIOP

PERIOP

CENTRAL

DOREEN O’GRADY, DNP ASSOC. EXEC. DIR.

PATIENT CARE SERVICES

NURSING UNITS/ADMIN

CONCETTA BIVONA

OFFICE MANAGER

January,2016 4

SOCIAL WORK

MEDICAL STAFF

EPIDEMIOLOGY

SECURITY/

SWITCHBOARD

ENGINEERING

FACULTY PRACTICE

PATIENT RELATIONS

AUXILIARY

CENTRAL STERILE

RADIOLOGY/

CARDIOLOGY

ENVIRONMENT SVS

PACU, ASU, ENDOSCOPY

LAB

NURSING EDUC.

REHAB

FOOD & NUTRITION

FAMILY PRACTICE

PHARMACY

RAD/ONCOLOGY

RESPIRATORY

Mission & Values

To improve the health and quality of life for the people and communities we serve by

providing world-class service and patient-centered care.

• Excellence: Pursuing excellence with passion and promoting quality in everything we

do.

• Teamwork: Promoting respect for each other and a commitment to collaborate and

work together.

• Integrity: Acting honestly and professionally and consistently doing the right things for • Integrity: Acting honestly and professionally and consistently doing the right things for

the right reasons.

• Innovation: Consistently promoting change and creativity in an ongoing effort to

improve the delivery of care - Being a leader.

• Caring: Committed to the understanding that the art of care is caring, service and

compassion.

• Patient First: Consistently doing what is right for the patient and treating others as you

would wish to be treated yourself.

January 25, 2016 5

Glen Cove 2016 Goals

• People: Increase Employee Engagement, a focus on collaboration

• Patient Experience: Increase Patient Satisfaction – Press Ganey & HCAHPS

• Quality: CAUTI, Readmission Index, Infections – CLABS, Sepsis & Fluid

Administration, A focus on improvement of care

• Financial Performance: Managing our controllable margin

• Operations: Reducing our excess days

-Additional Goals: As you join your teams you can anticipate more details on

Departmental & Individual Goals

Month Day, Year 6

Glen Cove Guidelines

•Wear ID badges at all times

•Make eye contact with other employees, patients, visitors and share a greeting such

as “Hello, how are you?”

•Knock prior to entering a patient’s room

•Introduce yourself to the patient and tell them who you are and explain why you are

there

•Before leaving a patient’s room always ask, “Is there anything else I can help you

with?”with?”

•Keep patients and families informed of what is going on: delays, new medications,

treatments, etc.

•Improve communication among caregivers

•Assist in answering call bells

•Monitor your email for important system and hospital information

•Speak up if you have a question or a concern

January, 2016 7

Quality Management

Quality Matters.Quality Matters.Quality Matters.Quality Matters.

• We want to ensure complete patient satisfaction, and to “do the right thing, all the time.”

•All staff members are encouraged to report issues or concerns to their managers or to any member of Administration.

•Staff members have the right to report concerns to The Joint Commission (TJC) or •Staff members have the right to report concerns to The Joint Commission (TJC) or the Department of Health (DOH) without fear of retaliation.

January , 2016 8

Your Role. Your Details

•3 months until PTO

•6 month probationary period (manager will discuss with you your progress)

•Setting Goals with your leader in Taleo

•Benefitted employees (part or full time) will accrue PTO on a bi-weekly basis and your

accrual will be reflected at the bottom of your paychecks, reflected in hours.

-PTO Accrual: begins to accrue on the employee’s date of hire, but cannot be used until after the first three (3)

months of employment. Approval from your supervisor must be obtained.

-PLEASE NOTE: Maximum carry-over time will be 42 days or 315 hours. The maximum payout for employees -PLEASE NOTE: Maximum carry-over time will be 42 days or 315 hours. The maximum payout for employees

leaving the system, after one year of employment, will be 25 days or 185 hours for full time employee.

•Expectation to follow departmental protocol for time off and calling out

•Conducting yourself and your appearance in a professional matter is required

•Employee/Human Resources Policies available on HealthPort

9

Navigating the Site

HealthPort can be accessed from any system computer or externally

https://intranet.northshorelij.com/pages/home.aspx

What is on HealthPort?

• iLearn

• Human Resources Information including discounts

• Policies

• Taleo

• Self Service• Self Service

What do I do on Self Service?

• Benefits selections and open enrollment

• Direct Deposit

• Tax information

• Name & Address Changes

When do I get access?

• Within 3-5 days of hire, you should receive an email to the email address you used to apply. To Log in

http://NSLIJYourBeginning.com. Use your candidate ID and personal email address to login and setup your

universal id and password for future use.

January 25, 2016 10

Benefits

You MUST enroll in your benefits within 30 days of your start date

Once enrolled benefits will be effective 32 days after hire date

(ex. hire date is 01/04/16, benefits will start 03/01/16)

Based on physical work location, FTE status and job title

Wellness Pledges:

• Automatically given to non-union, benefits eligible new hires. You have 6 months to

complete.complete.

• The Health Assessment is mandatory and then you must complete 3 in addition

• Will receive up to a total of $1,040 in annual paycheck by pledging to be healthy ($260

per pledge).

• To get started visit myuhc.com, setup a profile based on your insurance card &

complete confidential health assessment.

January 25, 2016 11

2016 Wellness Pledge Options2016 Wellness Pledge Options

1. Physician Wellness Pledge: Annual exam (not from EHS)

2. Dental Exam Pledge: Exam or cleaning

3. Vision Exam Pledge: Eye exam by a licensed provider

4. Breast Cancer Screening Pledge: Mammogram

5. Skin Cancer Screening Pledge: Full body skin check

6. Colorectal Cancer Screening Pledge: Colonoscopy

7. Cervical Cancer Screening Pledge: Pap Smear7. Cervical Cancer Screening Pledge: Pap Smear

8. Wellness Education Pledge: Watch a health-related video on iLearn’s Learning

Management System

9. Health Assessment Covered Spouse Pledge: Your covered spouse must

complete the Health Assessment on myuhc.com

January 25, 2016 12

Self Service

Month Day, Year 13

Compensation

•Pay Day

- Every two weeks or semi-monthly

•Direct Deposit

- Must be set up on site through employee self-service ( acct.# and routing # needed)

•Kronos is the timekeeping system of record

January 25, 2016 14

Employee Experience

•Tuition & our new Medical School

•Your voice matters - surveys

•Social Media- Employee App, Instagram and Facebook

•News Bulletins

•System Wide Events & Invitations

Healthport

• Discount

• Courses

• NewsBullet one using

• Job Opportunities

• Site information

• Research &

Month Day, Year 15

Personal Development

•Goal Setting

•CLI Courses

•iLearn modules

•Outside education

•Performance Reviews

•Human Resources Support

• Transfer & Promotion Policy

-6 months promotion

-12 months lateral

• Glen Cove Job Postings

-Outside of Cafeteria

• Other site job postings

http://Jobs.northwell.edu

Month Day, Year 16

Engagement & Recognition

• Annual Employee Engagement Survey

• Communications: Using your email!

•Biweekly Employee eNewsletters

•Town halls

• Employee Events:

-Quarterly Blood Drives-Quarterly Blood Drives

-Summer BBQ

-Holiday Party/Children’s Holiday Party

-Benefit Fairs

• Hospital Programs:

-MyRecognition

-High Fives Program( peer to peer recognition program)

-Service Excellence Program( formal recognition program for employees who exemplify Northwell’s core

behaviors)

-Have Heart Program( for employees mentioned in Press Ganey Survey)

January 25, 2016 17

Compliance & Training

• Mandatory Trainings: Are found on iLearn

• Flu Vaccinations

• Conflict of Interest

• Wellness Pledges

• Departmental Compliance

• CLI Courses

• People Leader On-site Workshops• People Leader On-site Workshops

January 25, 2016 18

Thank You

Month Day, Year 19

Glen Cove Hospital

•Full Service Hospital

•Operating Room Suite with 7 rooms

•Emergency Department – 20,000

visits/year

•Clinical Decision Unit

• Inpatient Medical Surgical Services

• Inpatient Rehabilitation Services

• Critical Care Services

•Critical Care

•Telemetry Monitoring Unit

• Tertiary Care Access with North Shore

University Hospital and Long Island

Jewish

January , 2016 20

• Inpatient Rehabilitation Services

•State-of-the-Art Brain Injury Unit

•Family Medicine Teaching Program

•Hematology/Oncology Services

•Radiation Therapy (LINAC)

•Radiology Services/Nuclear Medicine

•MRI

•CT Scanner

Jewish

Glen Cove Leadership

SUSAN KWIATEK, DNP

EXEC. DIRECTOR

BRAD SHERMAN, MD MEDICAL DIRECTOR

CASE MGMT

DEBORAH KENNY, RN

ASSOC. EXEC. DIR.

QUALITY MGMT

QUALITY MGMT

PETER COSTALAS

ASSOC. EXEC. DIR. FINANCE

CATERING

JAIME GABRIEL

ASSOC. EXEC. DIR.

HUMAN RESOURCES

HUMAN RESOURCES

PATIENT

CATHY DEVLIN, RN

ASSOC. EXEX. DIR.

PERIOP

PERIOP

CENTRAL

DOREEN O’GRADY, DNP ASSOC. EXEC. DIR.

PATIENT CARE SERVICES

NURSING UNITS/ADMIN

CONCETTA BIVONA

OFFICE MANAGER

January,2016 21

SOCIAL WORK

MEDICAL STAFF

EPIDEMIOLOGY

SECURITY/

SWITCHBOARD

ENGINEERING

FACULTY PRACTICE

PATIENT RELATIONS

AUXILIARY

CENTRAL STERILE

RADIOLOGY/

CARDIOLOGY

ENVIRONMENT SVS

PACU, ASU, ENDOSCOPY

LAB

NURSING EDUC.

REHAB

FOOD & NUTRITION

FAMILY PRACTICE

PHARMACY

RAD/ONCOLOGY

RESPIRATORY

Glen Cove 2016 Goals

• People: Increase Employee Engagement, a focus on collaboration

• Patient Experience: Increase Patient Satisfaction – Press Ganey & HCAHPS

• Quality: CAUTI, Readmission Index, Infections – CLABS, Sepsis & Fluid

Administration, A focus on improvement of care

• Financial Performance: Managing our controllable margin

• Operations: Reducing our excess days

-Additional Goals: As you join your teams you can anticipate more details on

Departmental & Individual Goals

Month Day, Year 22

Glen Cove Guidelines

•Wear ID badges at all times

•Make eye contact with other employees, patients, visitors and share a greeting such

as “Hello, how are you?”

•Knock prior to entering a patient’s room

•Introduce yourself to the patient and tell them who you are and explain why you are

there

•Before leaving a patient’s room always ask, “Is there anything else I can help you

with?”with?”

•Keep patients and families informed of what is going on: delays, new medications,

treatments, etc.

•Improve communication among caregivers

•Assist in answering call bells

•Monitor your email for important system and hospital information

•Speak up if you have a question or a concern

January, 2016 23

Quality Management

Quality Matters.Quality Matters.Quality Matters.Quality Matters.

• We want to ensure complete patient satisfaction, and to “do the right thing, all the time.”

•All staff members are encouraged to report issues or concerns to their managers or to any member of Administration.

•Staff members have the right to report concerns to The Joint Commission (TJC) or •Staff members have the right to report concerns to The Joint Commission (TJC) or the Department of Health (DOH) without fear of retaliation.

January , 2016 24

Welcome to the

Glen Cove

Family