sita partnership: expression of interest 2011-08-25
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SITA Partnership: Expression of Interest 2011-08-25. House Rules. Official minutes will be taken during the meeting. All minuted issues and questions will be published and addressed via the SITA Website to ensure understanding and consistency. - PowerPoint PPT PresentationTRANSCRIPT
SITAPartnership:
Expression of Interest
2011-08-25
House Rules
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• Official minutes will be taken during the meeting.
• All minuted issues and questions will be published and addressed via the SITA Website to ensure understanding and consistency.
• Answers to Questions will be published after consultation in the following format :
• Company Name (Optional)• Person Name (Optional)• Question• Answer if applicable
• Helpline function will be created: Piet Kemp 0833766748 via Procurement process: [email protected]
• All parties must complete the Attendance Register
• Partners must indicate Regional Registration in terms of interest (Local Presence)
Purpose of Partnership Strategy
• SITA is to deliver on its mandate as outlined in the SITA Act, but to also play a critical role towards broadening the involvement of various industry partners and suppliers to deliver cost- effective ICT solutions without compromising quality.
• Purpose of the EOI is to create inclusiveness of all parties responding as per registration process. No party will be excluded on any grounds to be registered on the SITA Data Base!
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Purpose of Partnership Strategy (Cont)
• All parties will be given the opportunity to obtain compulsory requirements as per EOI.
• Partnership requirements will focus primarily
on IFMS implementation partners.
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What is Certification per Industry Definitions?
Confirmation of certain criteria/characteristics of an object, person, or organization.
provided by some form of external review, education, or assessment.
Professional certification,
where a person/organisation is certified as being able to competently complete a job or task, usually by
the passing of an examination.
Product certification.
processes intended to determine if a product meets minimum standards, similar to quality assurance.
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What is SITA Certification?
The process through which SITA will certify industry partners and departments against pre defined criteria – e.g. process, tools, people & experience, regulatory requirements, local presence - to assist with ICT services to government departments.
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What is Accreditation?
“The process through which certification of competency, authority, or credibility is presented.
Organizations that issue credentials or certify third parties against official standards are themselves formally accredited by accreditation bodies (such as “SANAS”); hence they are sometimes known as "accredited certification bodies".
The accreditation process ensures that their certification practices are acceptable, typically meaning that they are competent to test and certify third parties, behave ethically and employ suitable quality assurance.
One example of accreditation is the accreditation of testing laboratories and certification specialists that are permitted to issue official certificates of compliance with established standards, such as physical, chemical, forensic, quality, and security standards.”
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Certification Framework Objectives
• To Establish a Certification Capability: To determine
certification standards for service delivery enabling SITA to
appoint certified industry partners for ICT service delivery.
• To Develop a Certification Model: To guide the process of
the selection of industry partners in terms of competency levels.
• To Establish a Certification Process: To determine the
process to assess, equip and certify partners.
• To Establish a Monitoring and Evaluation Process: To
review partner performance and service delivery in order to
renew or terminate partnership. (In accordance with SITA’s
improved SLA management processes.)8
Principles of Certification
• SITA will align to industry standards• Certification will have a SITA specific approach• Assessments will be done for all capabilities• All services that can be done by industry role
players will be certified• Certification will be for multiple
partners/suppliers• Partners will pay for Certification, and Training• Pricing in line with Industry Benchmarking
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SITA Capability Areas for Certification
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What is a SITA Toolkit per Capability
• Breakdown
• Overall Capability broken down in stages
• Stages broken down in components
• Overview
• Purpose, objective, deliverable and timeframes
• Activities
• The main activities
• Inputs and Outputs
• Instructions
• Process steps
• Role players
• Supporting material
• Quality Assurance
• Governance
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Certification Elements
•Individual Requirements
•Industry Requirements
•SITA Requirements (Capability Toolkits)
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Project Management Capability Individual and Industry
Certification Areas Individual Requirements Industry Requirements
Project International Accredited Certification.
e.g. PMP, Prince II, CPPP, CPPM, CPPD
Do you have Professional Project Management Affiliation with?
e.g. PMI, PMSA, APMG-UK?
MS project ver. 2003, 2007, 2010
Knowledge of the Enterprise Resource Planning (ERP) implementation projects.
Do You have APSO membership?(Only applicable to recruitment agencies)
Knowledge of the Enterprise Content Management (ECM) system.
Can you provide proven historical evidence of past projects undertaken by the entity within the National and/or Local Government Departments/ Industry.
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Project Management Capability SITA Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology
Overview• SITA Project Management Capability
Toolkit
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Data Management Capability Certification Areas
Individual Requirements Industry RequirementsBasic skills requirements include: Proven data management training
Do you have affiliation with DAMA (Optional)
Basic skills requirements include: Certification (optional):
o DAMA. o Oracle SQL Expert.o Oracle PL/SQL Developer.
Basic skills requirements include: Tools OEM
Can you provide historical evidence of past projects undertaken by the entity in a national/provincial Department or local government or Industry?
Basic skills requirements include:Proven OOAD and Data Design Training and experience
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Data Management Capability SITA
Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Data Management Capability Toolkit
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Business Process Management
Capability Certification Areas
Individual Requirements Industry Requirements Proven business process modelling
training; Please indicate affiliation with:
o Business Process Modelling Initiative (BPMI)?
Certification: BABoK; BPMN;
Please indicate affiliation with: o BPM Group
Previous knowledge of the Enterprise Resource Planning (ERP) implementation projects.
Please indicate affiliation with: o Object Management Group (OMG)
Knowledge of the respective functional domain and
Knowledge of the BPM.
Can you provide historical evidence of past projects undertaken by the entity in the National Departments, Local Governments or Industry.
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Business Process Management Capability SITA
Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology
Overview• SITA Business Process Management
Capability Toolkit
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Training Management
Capability Certification
Areas Individual Requirements Industry RequirementsBasic skills requirements include: Proven EDTP qualification or equal degree e.g. assessor and moderator
Please provide affiliation with: o MICTSETA
Basic skills requirements include: Proven 2 years experience in IT Systems Training
Please provide affiliation with:o Any SETAo SAQA
Basic skills requirements include: MS project ver. 2003, 2007, 2010
Please provide affiliation with: o ETQA
Basic skills requirements include: Knowledge of the ERP concept.
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Training Management Capability SITA Certification
Areas • Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Training Management Capability Toolkit
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Solution Management
Capability Certification Areas
Individual Requirements Industry RequirementsBasic skills requirements include: Proven application configuration training;
Affiliation: o Applicable application user group (E.g.
Oracle, SAP etc)
Basic skills requirements include: Proven implementation training;
Can you provide historical evidence of past projects undertaken by the entity in the national/ provincial departments, Local
Governments or Industry?
Basic skills requirements include: Certification:
Applicable product (E.g. Oracle, SAP, SITA Bespoke etc)
Basic skills requirements include: Knowledge of the ERP;
Basic skills requirements include: Domain knowledge
Basic skills requirements include: Knowledge to interpret BPM. 21
Solution Management Capability SITA Certification
Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Solution Management Capability Toolkit
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Technology Management
Capability Certification Areas
Individual Requirements Industry Requirements Certification:
o Certified on tools listed above to perform highly granular packet analysis, mining, and decoding of network traffic and to generate management reports.
Geographical footprint to perform assessments and/or configurations at all or some of the departmental sites countrywide
The supplier must provide all the relevant tools required in order to fulfil the requirements below:
o Network discovery
o Mapping/documentation capabilities
o Baseline switch and router performance
o Traffic monitoring to determine which protocols are used on the network
o View device configurations
o Workstation configurations and applications
Certification:o Certified LAN technicians and/or
specialists on various LAN switch infrastructure. Provide list of equipment certified on.
Certificationo A+ or equivalent qualification to perform
workstation assessments and configurations.
Previous knowledge of the Enterprise Resource Planning (ERP) implementation projects
Knowledge of the Enterprise Contents Management (ECM) system.
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Technology Management Capability SITA Certification
Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Technology Management Capability
Toolkit
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Change Management
Capability Certification Areas
Individual Requirements Industry Requirements Qualification in Behavioural/ Social Sciences APSO membership (Only applicable to
sourcing of resources)
Knowledge of Change Management and Coaching methodology
Past projects undertaken by the entity in the national/ provincial departments or local governments.
Change Management certification Registration with Department of Labour
ERP system implementation; e.g. ASAP, AIM, etc
Coaching certification
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Change Management Capability SITA
Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Change Management Capability Toolkit
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Quality Capability Certification Areas
Individual Requirements Industry Requirements Individual knowledge of CMMI models
and ISO standards will be an advantage Compliance to ISO 9001 Standard
Processes compliant to CMMI Level 2
Past projects undertaken by the entity in the national/ provincial departments or local governments.
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Quality Capability SITA Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology
Overview• SITA Quality Management Capability
Toolkit
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Cataloguing and Master Data Capability
Certification AreasIndividual Requirements Industry Requirements
Individual knowledge of CMMI models and ISO 8000 standards.
Compliance to ISO 8000 Standard
Individual knowledge of eOTD Dictionary.
Affiliation (Optional): DAMA
Individual Cataloguers and Master Data experience. Experience in Cataloguing projects
Individual knowledge and experience of the UNSPSC classification
• Registered Member of ECCMA (Optional)
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Cataloguing and Master Data
Capability SITA Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Cataloguing and Master Data Capability
Toolkit
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Support Management Capability
Certification Areas
Individual Requirements Industry Requirements
Ability to adopt industry best practices Implementation Knowledge of ITIL:o Service Level Managero Change Manager, o Problem Manager, ando Incident Manager
Ability to implement ITIL
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Support Management
Capability SITACertification
Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Support Management Capability Toolkit
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Product Development
Capability Certification Areas
Individual Requirements Industry RequirementsBasic skills requirements include: Java programmer training with an accredited institute;
Affiliation:Oracle Java Programmer.
Basic skills requirements include: Java Enterprise Edition
CertificationJava Certified Programmer.
Basic skills requirements include: Java Standard Edition
Proven historical evidence of past projects undertaken by the entity in the national/provincial departments or local governments or Industry
Basic skills requirements include: Java Server Faces, Spring, Struts
Basic skills requirements include: Object Relational Mapping
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Product Development
Capability SITA Certification Areas
• Product Overview Training• SITA Governance and Policies• SITA Implementation Methodology Overview• SITA Product Development Management
Capability Toolkit
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Certification/
Accreditation Levels
Level 0Incubate Partner
Level 1Bronze Partner
Level 2Silver Partner
Level 3Gold Partner
Level 4Platinum Partner
Ability to Implement
in the 8 Capabilities
NoneOne Two Four Eight and more
Description
No Industry Experience.New on the
market
Can only provide
SITA/Departments with certified
professionals.
Can provide SITA/Depts. with required services but requires full management.
Can provide SITA/Depts. with required services
with minimum management.
Can provide SITA/Depts. with required services
without management.
Process
Training, Development
and Mentoring
Managed Defined Quantitatively Managed
Optimizing
People Competenci
es and Skills
Skeleton StaffNo certified individuals
People Management
At least 3 certified
individuals
Competency Management
At least 5 certified
individuals
Capability ManagementAt least 10
certified individuals
Change ManagementAt least 15
certified individuals
Tools and Technology Capabilities
No experienceMinimum level
of qualifications
Successful level 0 partner
1 contactable client reference
>2 contactable client references
>5 contactable client references
>2 projects (quality
assessment score >3
>10 contactable client references
>4 projects (quality
assessment score > 4
Business Sustainability and CSI
Corporate Social
Responsibility
Start-UpManaged
Organizations'
Emerging Growing Must include Level
0 partners
Matured Must include Level
0 partners
Risk Not Applicable
High Medium
(Manageable) Low
(Shared) Minimal
(Transferred)
Engagement Model
(Corporate In-sourcing In-sourcing
Joint Ownership/Ventu
re
Consortium,Strategic
Full Outsource, Strategic
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Procurement:
Expression of Interest (EOI)
Certification Process
Industry Partners
Capability Training and Certification
ImplementationPerformance
Review
Final Status Annual Refresh
SITA Certification
Award Process
Data Base: All Applicants
Classified as Partners per Grouping
RFB / RFQ
Retrain
Retrain
SITA employees to be certified in line with capabilities
• EOI process
• Supplier listIncubate
Bronze Process
Silver People
Gold Tools
Platinum Training
All 11 Sita capabilities
Determine partnership allocation
• Performance Review: Quarterly and Annually
• Check Implementation Standards
• Opportunity for Retraining
• Poor performance: terminate
• Good performance: re-contract
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SUMMARY Certification Process
Certification will be required for the
following capability areas
Must conform to certain individual as
well as industry requirements
Individual Requirements` Industry Requirements Proven business process
modelling training Please indicate affiliation with:
o Business Process Modelling Initiative (BPMI)?
Certification: BABoK; BPMN
Please indicate affiliation with: o BPM Group
Previous knowledge of the Enterprise Resource Planning (ERP) implementation projects
Please indicate affiliation with: o Object Management Group
(OMG)
Knowledge of the respective functional domain and
Knowledge of the BPM
Can you provide historical evidence of past projects undertaken by the entity in the National Departments, Local Governments or Industry.
Categorise supplier accordingly
Partner to receive appropriate training
where requiredProject Management Capability
SITA Certification Areas
• Product Overview Training
• SITA Governance and Policies
• SITA Implementation Methodology Toolkit
Certified Supplier:
Service delivery
Quality
Supplier Certified in all 3 area’s
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SITA Certification Centre
• Advertise EOI to Industry for new partners on Annual basis for open ended partner applications
• Group partners and schedule for Capability Toolkit Training
• Assess level of competency of industry partners and individuals on SITA standards and methodology
• Certification of Partners• Partner and vendor management(Quarterly,
Annually)• Update industry pre requisites and requirements for
certification• Research on Industry trends to stay abreast with
latest technology 38
Estimated Cost for Training Services
• Recommended PSI training fee to be charged per person per day: R1500 per delegate per day.
• Certification fee per delegate per training course:
R200 per delegate per course attended successfully
• A recommended re examination fee of R200 will be applicable for partners failing original examination assessment.
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Estimated Partner Capability Training Cost
Capability Area Number of Training Days
Price per Course @ R1500 per
Day
Certification Price per
Course @ R200
Total Cost Est.
Project Management 5 R7 500 R200 R7 700
Data Management 6 R9 000 R200 R9 200
Business Process Management
4 R6 000 R200 R6 200
Training Management 5 R7 500 R200 R7 700
Solution Management 5 R7 500 R200 R7 700
Technology Management 3 R4 500 R200 R4 700
Change Management 5 R7 500 R200 R7 700
Quality Management 4 R6 000 R200 R 6 200
Cataloguing & Master Data 2 R3 000 R200 R3 200
Support Services 3 R4 500 R200 R4 700
Product Development 4 R6 000 R200 R6 200
SITA Implementation Methodology Overview
2 R3000 R200 R3200
SITA and Government Induction
1 NA NA No Fee
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Recommended Fee per Partner Category
Certification Levels
Level 0Intern Partner Level 1
Bronze PartnerLevel 2
Silver PartnerLevel 3
Gold PartnerLevel 4
Platinum Partner
Registration Fee
No Charge R0000? R0000? R0000? R0000?
Registration fee may be applicable per RFB.
Fee will be considered on a sliding scale subject to approval.
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Recommendations
• EOI issued – 12 August for IFMS implementation as per Government Gazette
• Information Session is Compulsory on 25 August 2011 in all 9 regions
• Close applications for Expression of Interest (EOI) by 9 September 2011
• Compile list of preferred suppliers by 30 September
• Toolkit Capability Training/Certification to Commence by 3 October
• Publish RFB/RFQ by 15 October. Close by 15 November.
• 1st round of certified suppliers to implement IFMS SCM solution by 18 January 2012
• Certification for SCM Core (AM, PMM, CMM) commences 3 October
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Pre Requisites for EOI
• Applicants must indicate an interest in providing ICT services.
• Applicants must be registered companies/ legal persons.
• All applicants will receive training in SITA processes, (SITA Capability Toolkits), the cost of which shall be carried by the applicant. This will not guarantee a contract for services with SITA.
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Pre Requisites (2)
• Only applicants who undergo training and meet the required competency level shall be certified as capable. Any applicable RFB will only be addressed to those partners on the data base that have been certified in the relevant competency.
• Should applicants not undergo training within a specified period, the applicants name shall be removed from the SITA data base
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Pre Requisites (3)
• Applicants will be classified by SITA in accordance with the standards provided by SITA, in the following partner categories:– Level 0: Incubate Partner;– Level 1: Bronze;– Level 2: Silver;– Level 3: Gold;– Level 4: Platinum.
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Pre Requisites (4)
• All potential partners will be required to have basic skills in the applicable capability areas as per recommended and compulsory requirements, before allowed on the SITA Capability Toolkit training. Applicants without the applicable basic skills will be required to perform self-skilling, but will receive guidance from SITA.
• A minimum of Grade Twelve (Standard Ten) will be required from all individual partners.
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Pre Requisites (5)
• In order to qualify for Platinum classification, applicants shall be competent in at least 8 SITA-identified capabilities, with the exception of Cataloguing, Support Services & Product Development
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Pre Requisites (6)
• Partners wishing to be classified on the Level 3 (Gold Partner) and Level 4 (Platinum Partner) category shall be required to provide mentor services to Level 0 partners as a qualification requirement.
• All bidders must ensure that they continually meet the minimum requirements per capability as issued by SITA from time to time, and specifically as applicable when the RFB is published.
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Pre Requisites (7)
• The approved list of service providers will be valid for a period of three years. The EOI will be re-published annually to update the supplier list in order to allow new members to apply for selection. Existing suppliers already listed need not re-apply annually.
• The costs of the SITA Toolkit Capability Training will be Industry-benchmarked and in line with other professional training institutions. The training fee will be charged on a rate-per-day basis.
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Pre Requisites (8)
• All members on the SITA database will be grouped in a partner classification based on responses to the EOI. All listed members will be required to undergo compulsory training on the SITA Capability Toolkits in order to be certified. This will ensure that partners will be fully capable of following prescribed methodologies and processes compliant to SITA Capability Toolkit standards. (As published per RFQ).
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Pre Requisites (9)
• All industry partners which are awarded contracts will be constantly monitored and evaluated in terms of expected service deliverables and re certified on a quarterly basis against the specific Capability Toolkit standards as published in the RFQ’s. This monitoring function will not replace normal agreed contractual/project deliverables in line with implementation functions.
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Pre Requisites (10)
• When bidding for services under an RFB as published by SITA, the costs for the service will be regulated by guidelines as provided by National Treasury.
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Thank You.
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