SITA - DHET NC(V) Certification Action Plan

Presentation to the Parliament Portfolio Committee on Higher Education and

Training10 June 2015

To provide the

Programme of Action to resolve

the NC(V) certifications backlog

within 12 months

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Purpose

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Agenda

Background

Previous Efforts

Key Constraints/Issues

Programme of Action

Project Governance Capability

Project Execution Capability

New Capability

Programme Effect on Timeframes

Summary

In 2011 the Minister of Education mandated that all NC(V)

certificates must to be issued by Umalusi backdated to

2007 November exams

The issuing of certificates commenced in April 2013

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Background

A number of escalations were made by DHET, which led to SITA considering appointing an external Service Provider to clear the backlog in 2013

A Request for Information (RFI) and a Request for Bid (RFB) were published. Three Service Providers responded to the RFI and two continued to respond to the RFB

In the responses to the RFB from the Service Providers they expressed their inability to commit to set target dates because of the many dependencies in the execution of the certification process

The RFB was cancelled after mutual consent between DHET and SITA towards the end of 2013

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Previous Efforts

Certification Process is manually driven requiring dedicated

human resources from both DHET and SITA

The current process will result in the backlog only

eliminated after 2.5 years

There are few resources with the required knowledge of the

certification business rules

Current IT system is complex and difficult to maintain

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Key Constraints/Issues

DHET to dedicate six (6) resources fulltime to the

certification process

Umalusi to reduce response time to 1 day

SITA to:

a. dedicate 2 experienced resources fulltime on project

b. dedicate 2 additional resources on analysis of results

c. insource 2 experienced resources from Umalusi

d. hire a project manager who will lead a single team (DHET, SITA, Umalusi) in resolving the backlog

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Programme of Action

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Project Governance Capability

Lever Name Current New

Deputy CEO Mboneli Ndlangisa 2% 5%

Executive Daniel Mashao 5% 10%

Head of Department Edgar Maragela 5% 10%

Senior Manager (Technical) Andre Taylor 10% 15%

Senior Manager (Support) Monwabisi Matyolo 10% 15%

Manager Erick Kubayi 15% 15%

Monitor and evaluate progress Mitigate all identified issues/risks Manage client communication

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Project Execution Capability

Role Name Current New Changes

System Developer L. Heuer 30-40% 60% Provide training on DHET business in addition to current role

System Developer A. Gerber 40-50% 50%

Database Admin H. Botha 40% 40%

System Developer T. Sehloho 50% 100% To be trained on DHET business

System Developer L. Britz 50% 100% To be trained on DHET business

System Developer M. Letswalo 50% 100% To be trained on DHET business

Business Specialist G. Booyse 0% 100% Insource from Umalusi

Business Specialist U. Bardenhost 0% 100% Insource from Umalusi

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New Capability

SITA will appoint services of an independent reputable software development service provider to acquire the following capabilities ▪ Project management▪ Software development▪ Software testing▪ Software implementation

The service provider will provide all resources and services for all identified requirements

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DHET@SITA Umalusi

Exceptions

Validated Consolidations

Report

Investigate and resolve

CertificationsReportCertification Request

Submit Consolidation Request

Investigate and resolve

Application exceptions

Business exceptions

SITA UmalusiDHET

Analyse and classify

ExceptionsRun Certification Request

 DHET (days)

SITA (days)

Umalusi (days)

Total days per Cycle

(days)

Backlog estimate (Months)

Current 12 11 3 12 30

Improved 6 5 1 6 12

Programme Effect on Timeframes

Commit six resources at DHET fulltime

Commit six resources at SITA fulltime, plus a project

manager to lead backlog resolving team efforts

Umalusi to commit to 1 day turn around time

Shorten the backlog processing period from 30 to 12

months

Collaboration amongst all stakeholders

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Summary

Thank You