José Domínguez.José Domínguez.

Plexus CorporationPlexus Corporation

Delegado INLAC ISO/TC 176/SC2Delegado INLAC ISO/TC 176/SC2

Sistemas de Calidad para Sistemas de Calidad para Proveedores de la Proveedores de la Industria AutomotrizIndustria Automotriz

¿Por qué QS-9000, ISO ¿Por qué QS-9000, ISO 9000?9000?

QS-9000, 3rd. Ed.QS-9000, 3rd. Ed....is the development of fundamental quality systems that ...is the development of fundamental quality systems that provide for continuous improvement, emphasizing defect provide for continuous improvement, emphasizing defect prevention and the reduction of variation and waste in the prevention and the reduction of variation and waste in the supply chain.supply chain.

ISO/CD2 9001:2000ISO/CD2 9001:2000 This International Standard specifies requirements for a This International Standard specifies requirements for a quality management system where an organization needs quality management system where an organization needs to demonstrate its capability to consistently provide to demonstrate its capability to consistently provide conforming product and/or service.conforming product and/or service. The quality management system requirements are The quality management system requirements are aimed primarily at achieving customer satisfaction by aimed primarily at achieving customer satisfaction by meeting customer requirements through application of the meeting customer requirements through application of the system, the continual improvement of the system and the system, the continual improvement of the system and the prevention of nonconformity.prevention of nonconformity.

ISO-9001ISO-9001

4.3 Contract review4.4 Design control*4.6 Purchasing4.7 Control of customer-supplied product4.8 Product identification and traceability4.9 Process control4.10 Inspection and testing4.11 Control of inspection, measuring and test

equipment 4.12 Inspection and test status4.13 Control of nonconforming product4.15 Handling, storage, packaging, preservation and

delivery4.18 Training4.19 Servicing

4.5 Document control4.14 Corrective and preventive action4.16 Control of quality records4.17 Internal quality audits4.20 Statistical techniques

TU NEGOCIO

4.1 Management responsibility 4.2 Quality system

Requerimientos Requerimientos Específicos delEspecíficos del

ClienteCliente(Sección II)(Sección II)

Requerimientos Requerimientos Específicos delEspecíficos del

ClienteCliente(Sección II)(Sección II)

Responsabilidad deResponsabilidad dela Direcciónla Dirección

Responsabilidad deResponsabilidad dela Direcciónla Dirección

Planeación dePlaneación dela Calidadla Calidad

Planeación dePlaneación dela Calidadla CalidadMejoraMejoraMejoraMejora

AcciónAcciónAcciónAcciónMediciónMediciónMediciónMedición

4.1

4.2APQP*PPAP*FMEA*QSA*

4.3 4.7 4.154.4 4.8 4.164.5 4.9 4.184.6 4.12 4.194.2.6 Administración del Herramental e Instalaciones

4.10 4.174.11 4.20QSA*MSA*

4.134.144.2.5 Mejora

Continua

* Manuales de Referencia del Cliente (Core Tools) para el QS-9000

QS-9000QS-9000

APQPAPQP

Historia de los documentos automotrices Historia de los documentos automotrices basados en ISO 9000basados en ISO 9000

- Fiat- IVECO- Suppliers (16)

- Daimler Benz- VW- Audi- BMW- Suppliers (18)

- Ford- GM- Chrysler- Suppliers (40)

- PSA Peugeot Citroen- Renault- FIEV (300) Suppliers (4)

AVSQ

VDA 6.1

QS-9000

EAQF

ISO/TS 16949

1999Early1990’s

ISO/TS ISO/TS 1694916949

IntroductionIntroductionThe goal of this Technical The goal of this Technical Specification is the development Specification is the development of fundamental quality systems of fundamental quality systems that provide for continuous that provide for continuous improvement, emphasizing defect improvement, emphasizing defect prevention and the reduction of prevention and the reduction of variation and waste in the supply variation and waste in the supply chain. This Technical Specification chain. This Technical Specification defines the fundamental quality defines the fundamental quality system requirements of the system requirements of the subscribing companies. It is subscribing companies. It is recognized that there may be recognized that there may be company-specific, division-company-specific, division-specific, commodity-specific, specific, commodity-specific, and/or part-specific requirements and/or part-specific requirements in addition to those given in in addition to those given in Figure 1.Figure 1.

This Technical Specification aligns This Technical Specification aligns existing automotive quality existing automotive quality system requirements within the system requirements within the global automotive industry and global automotive industry and avoids multiple certification avoids multiple certification audits.audits.

ISO/TS 16949ISO/TS 16949

Comparación de los Comparación de los Requerimientos de la Industria Requerimientos de la Industria

Automotriz VigentesAutomotriz Vigentes

Más en comparación con certificaciones combinadas

ISO/TS 16949

RequerimientosEuropeos(VDA 6.1,AVSQ, EAQF)

QS-9000

Menos en comparación con certificaciones combinadas

QS-9000 QS-9000 - - Beneficios de Beneficios de la Certificaciónla Certificación

1998 AIAG/ASQ Quality Survey1998 AIAG/ASQ Quality Survey ((N=207 US NAO N=207 US NAO suppliers).suppliers).

Costo promedio para obtener el QS-9000 Costo promedio para obtener el QS-9000 US$120,000 (US$40,000/año mantenimiento)US$120,000 (US$40,000/año mantenimiento)

preparación preparación US$79,000 (costos internos)US$79,000 (costos internos)consultoría consultoría US$8,100 US$8,100certificación certificación US$20,000 (=17% del total)US$20,000 (=17% del total)capacitación capacitación US$6,100 US$6,100softwaresoftware US$3,000 US$3,000

Beneficios de la certificación en QS-9000 es de Beneficios de la certificación en QS-9000 es de un 6% de las ventas (promedio de US$130M.) o un 6% de las ventas (promedio de US$130M.) o alrededor de US$8 millones/organizaciónalrededor de US$8 millones/organización

ISO/QS 9000 y un ISO/QS 9000 y un Producto de CalidadProducto de Calidad

Does Registration = Delivered Quality?Does Registration = Delivered Quality? ““Complying with ISO 9000 standard does Complying with ISO 9000 standard does

not indicate that every product or service not indicate that every product or service meets the customer requirements, only meets the customer requirements, only that the quality system is capable of that the quality system is capable of meeting them”*meeting them”*

““This distinction is almost universally This distinction is almost universally recognized by both ISO 9000 registered recognized by both ISO 9000 registered suppliers and their customer. But if a suppliers and their customer. But if a customer cannot depend upon receiving customer cannot depend upon receiving acceptable product from such a supplier, acceptable product from such a supplier, ISO 9000 registration would seem to ISO 9000 registration would seem to provide little or no value.”*provide little or no value.”*

*León, Gto., Mayo 1999, Dan Reid