sislink10 - vancouver 2010 olympic it project - kay hooghoudt (atos origin)
TRANSCRIPT
Vancouver 2010 Olympic IT Project
Kay Hooghoudt, Directeur Onderwijs
2 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Worldwide IT Partner of the Olympic GamesLong-term relationship based on trust and proven pe rformance
» Worldwide IT Partner (TOP) since 1998 to 2016
» Long term partner : Involvement since Barcelona 1992 Olympic Games
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3 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
The Olympic Games by the Numbers
Global audience: 4 billon viewers in 220 countries and territories
4 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
IT Challenges at the Olympic Games
»Highly visible and critical
» Immovable Deadline – No second chance
»Complex project management� Complex systems, many dependencies� Leading a Consortium of partners and suppliers� Integration of cultures, ways of working
»Information Security� Heterogeneous environment� Real Time Risk Management
»Knowledge capture, management and transfer
»Operations Readiness� Quick staffing ramp-up close to the Games� Training� Huge deployment in short period of time
»Green
5 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
» Key services
» Integration (Design, Build, Test and move to Operation)- To lead the partners in the creation of a robust end-to-end solution
� Project Management, Business consulting, Architecture design, end-to-end Testing
» Operations (Run)- To deploy and manage the infrastructure and systems during the games
� IT facilities management : Integration lab, Helpdesk, Technology Operation Center, Data Centers, Equipment Factory� Service management: systems monitoring and support, Central and Venue staffing & training
» IT Security (Protect)- To integrate security into all levels of the IT infrastructure & organization
� Risk modeling, Risk mitigation strategy, Architectural and Systems hardening principles, Identity Management, Real time securitymonitoring with SIEM technologies, Incident Management
» Key systems
» Games Management Systems- To support the planning and operations of the games
� Accreditation, Workforce Management, Transportation, Arrivals & Departures, Sport Entries & Athletes Qualifications, and Medical.
» Information Diffusion Systems- To deliver real-time results to the media and participants
� Media intranet (Info 2010), Commentator Information System (CIS), Internet Data Feed, News Agencies feed (WNPA)
Our Mission as Worldwide IT PartnerDesign, Deliver and Manage the Games IT Systems on time & on budget
6 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Going for GreenContributing to sustainable Olympic Games
Sustainability Star in Vancouver
» We help the Vancouver Organizing Committee (VANOC) achieve its goals to make these Games as environmentally responsible as possible through our technology solutions:� Virtualization � Remote Info 2010, and Remote CIS� Online Volunteer portal and Accreditation System
Resulting in:� Energy savings� Reducing emissions� Enhanced access of information via online portals
7 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Games Management SystemsSupporting the logistics behind the Games
GamesManagement
Systems
GamesManagement
Systems
Sport Entries & Qualification
MedicalEncounters
WorkforceManagement
Transportation
Accreditation
Arrivals &Departures
8 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Information Diffusion SystemsRelaying real-time results and information to the w orld - on any channel
8
VE
NU
EC
EN
TR
AL
Timing &
Scoring
Central Systems
On VenueResults
Venue Print
Print Distribution System
DistributedPrinting
Printed Reports
Info 2010
ScoreboardVenue Commentator
Information System (CIS)
TV Graphics
Central Commentator Information System (CIS)
TV Viewers
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Remote CIS
World Services
Data ServicesInternet, MobilePress Agencies& Broadcasters
RemoteInfo 2010
9 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Project Phases
* IT Resources (including committee, volunteers and partners)
On-site staff (*)
2005 20092006 2007 2008 2010
» Master Plan
» Responsibilities Matrix
» Business Requirements
» Systems Infrastructure
» Test Lab
» Build Systems
» Build Testing Facilities
» Integration Tests
» Acceptance Tests
» System Tests
» Test Events
» Venue Deployment
» Technical Rehearsals
» Olympic Games
» Paralympic Games
PlanPlan
DesignDesign
BuildBuild
TestTest
OperateOperate
15
30
150
300
2,500
February 12, 2010 @ 6:00 PM
10 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Vancouver 2010 Technology Partners
Hardware
Wireless communicationequipment
AV/TV/VideoEquipment
Timing, Scoring Systems & Services
Telecommunications
Film/Photographics& Imaging
Network devices
Servers
Power Generation & Distribution
Atos Origin leads a consortium of technology companies, without contractual relationship, thanks to a strong program management (shared objectives, detailed master plan, clear roles & responsibilities, matrix of communications, knowledge transfer).
11 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
End-to-End TestingAn important success factor
» 60+ applications from suppliers worldwide
» Synchronizing 100+ deliveries & compatible code
» Management and control of
� Defects
� Testing environments
� Numerous and varied ITL activities
The Challenges
» A purpose-built Test Lab, 500 m2, with 23 cells
» A dedicated Testing team (60+ people including partners)
» A comprehensive multi-faceted test program
» Strict test procedures and defect tracking
» 100,000+ hours of testing; 9,000+ test cases: happy vs. unhappy path
» Support from Technical Services and Operations
» Communication & Coordination
The Answers
12 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Then comes the crunch time …
13 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
» IT Implementation� PC Factory
- Configuration and distribution of 10,000 IT Devices
� Software Distribution
- Remote management of all games equipment
» Venue Operations: 1500+ staff� 80 VITM and Assistants� Helpdesk supervisor, Copiers, printers, servers, network, IT technicians� IDS managers� Largest venues: XXX (XX), IBC (60), Village (100)� Roaming support teams
» Central Operations� Incident Management� Change Management� Disaster Recovery and Crisis management � Monitoring� Staffed 24/7 during operations� 130+ positions covering IT, Telecom, hardware, Internet,…
Operations Management
14 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Technology Operations Centre
TechnologyOperations
Center
TechnologyOperations
Center
InternationalBroadcasting
Centers
InternationalBroadcasting
Centers
Main PressCenters
Main PressCenters
EquipmentDeployment
Center
EquipmentDeployment
Center
Uniform Accreditation
Center
Uniform Accreditation
Center
OlympicVillage
OlympicVillage
Primary andSecondary
Data Centers
Primary andSecondary
Data Centers
VenuesVenuesVenuesVenues
15 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
The Vancouver 2010 Paralympic Games
» 10 days of competition (March 12-21)
» 1,350 athletes and teams officials
» from 44 countries
» 5 sports , 64 medal events
» 4 competition venues
» 250,000 ticket holders
» 7,000 volunteers
» 1,300 media and broadcasters
16 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Programma “Olympisch Excelleren” 2010-2012
(De Opdrachtgever maakt uiteindelijk de keuze..)
i] The delegation expresses its thanks to Atos Origin for the opportunity to visit the TOC….
17 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
SURF Whitepaper:
1. OperationalExcellence beforeinnovation
2. Partnership basedon trust
3. Awareness of importance of project phasesand milestones
4. Testingeverything, fromsystems to people
18 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
Olympisch Excelleren
Het programma voor een GOUDEN implementatie!
19 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment
…. including managing multisourcing – need for service integration
Business
MSI
Internal Team
Managed Service Integration (MSI):
“This requires an excellent
retained organisation to govern the
IT domain”
20 Delivering Excellence >> IT Project for Olympic Games – Parallel with the Education Environment