QuestionnaireDear sir / madam,Name : Gender : Date of Birth: Contact no :Address :

I SHREYAS S (Reg No-1416135) studying first year MBA at St. Aloysius Institute of Management & Information Technology, Mangalore am doing summer internship project on the topic A STUDY ON SERVICE DELIVERY BY THE BANK WITH RESPECT TO STATE BANK OF MYSORE I assure that data collected will be strictly restricted for academic purpose only. Therefore I request you to spare some of your precious time to give accurate and unbiased information to the following questions.

Name1) Age:-

2) Occupation :-a) Studentb) Business manc) Agriculturistd) Others

3) Which account you are having in the bank?a) Currentb) savingsc) loan a/cd) demat a/ce) credit a/c

4). since how many years you have been associated with bank? a) 1 year b) 2 year c) 4 year d) 5 year5) What are the services is available from the bank?a) Loan servicesb) SavingsC) currentd) O/de) Demat

6) How did u come to know about services of SBM? a) Relatives b) Friend c) Neighbour d) Newspapers

7) ATM service provided by State Bank of Mysore is satisfied? a) Highly satisfied b) Satisfied C) neutral d) Unsatisfied e) Highly unsatisfied

8) Banks operation at State Bank of Mysore is efficient? a) Highly efficient b) Neutral c) Low efficient d) Inefficient

9) Processing loan in the bank is fast?a) Very fastb) Fastc) Neutrald) Slowe) Very slow

10) Is the Sanctioning of Loan Prompt?a) Yes b) Noc) May be

11) Customer problem/ difficulties are handled efficiently?a) Highly efficientb) Efficientc) Neutrald) Low efficiente) Inefficient

12) The bank is conveniently reachablea) Highly convenientb) Convenientc) Neutrald) In convenient

13) The staff of the bank are interactive?a) Highly interactiveb) Interactivec) Neutrald) Less interactivee) Non- interactive

14) Does the bank communicate the new product / scheme to you?a) More frequently b) Frequentlyc) Neutrald) Less frequentlye) Never

15) Is the interest provided by the bank on the deposits is satisfactory?a) Yesb) No

16) Are you using debit card and credit cards of this bank?a) Yesb) No

17) Are the services rendered on above cards are satisfactory? a) Yes b) No

18) Is the bank Co-operating with your needs? a) Yes b) No c) May be d) May not be

19) How are the services rendered by the bank towards instrument like cheque DD, bills of exchange? a) Very good b) Good c) Average d) Poor e) Very poor

20) Your suggestions towards the bank