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  • SIP Enablement Services (SES) Implementation Guide

    16-300140Issue 4

    May 2007

  • 2007 Avaya Inc.All rights reserved.

    NoticeReasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, but Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

    For full legal page information, please see the complete document, Avaya Legal Page for Software Documentation, Document number 03-600758.To locate this document on the web site, simply go to http://www.avaya.com/support and search for the document number in the search box.

    Documentation disclaimerAvaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

    Link disclaimerAvaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links work all of the time and we have no control over the availability of the linked pages.

    WarrantyAvaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avayas standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:http://www.avaya.com/support

    Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

    Avaya supportAvaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:http://www.avaya.com/support

    http://www.avaya.com/supporthttp://www.avaya.com/support/http://www.avaya.com/support

  • Issue 4 May 2007 3

    About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Using this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

    Document tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Reference points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

    Related sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . 7

    Chapter 1: SES Solution Overview . . . . . . . . . . . . . . . . . . . . 9Overview of Avaya SES solution components. . . . . . . . . . . . . . . . . . . . 10

    Avaya SIP Enablement Services server . . . . . . . . . . . . . . . . . . . . . 10Media servers running Avaya Communication Manager R4.0 . . . . . . . . . 11Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Avaya 4600 Series IP Telephones supporting SIP. . . . . . . . . . . . . . . . 12Avaya softphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Third-party SIP clients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

    Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Security in general. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Security and SES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    Chapter 2: Setting up the media server . . . . . . . . . . . . . . . . . . 17Setting up the Avaya media server . . . . . . . . . . . . . . . . . . . . . . . . . . 17

    Setting up SIP support in Avaya Communication Manager on the media servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

    Setting up Click to Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Setting up Advanced SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . 20Setting up Modular Messaging as an adjunct system . . . . . . . . . . . . . . . 21

    Chapter 3: Setting up the servers running SES . . . . . . . . . . . . . . 23Configuring the server running SES . . . . . . . . . . . . . . . . . . . . . . . . . 23

    Trunking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Task list for configuring the server for SES . . . . . . . . . . . . . . . . . . . 24

    Creating SIP users in the SES system . . . . . . . . . . . . . . . . . . . . . . . . 25Setting up OPS stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

    Outboard Proxy SIP (OPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

    Contents

  • Contents

    4 SES Implementation Guide

    Chapter 4: Establishing SIP trunks in Communication Manager. . . . . 27Advanced SIP Trunk administration . . . . . . . . . . . . . . . . . . . . . . . . . 27Other scenarios for using an SES system . . . . . . . . . . . . . . . . . . . . . . 28

    Chapter 5: Setting up a SIP Endpoint . . . . . . . . . . . . . . . . . . . 29Compatibility Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Avaya 4602/4602SW, 4610SW and 4620SW/4621SW SIP telephones . . . . . . . 30

    Setting parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Setting up Avaya softphone clients . . . . . . . . . . . . . . . . . . . . . . . . . 32

    Appendix A: Reference Points . . . . . . . . . . . . . . . . . . . . . . . 33

    Appendix B: Troubleshooting the SES solution. . . . . . . . . . . . . . 35

    Appendix C: Worksheet for installation . . . . . . . . . . . . . . . . . . 37

    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

  • Issue 4 May 2007 5

    About this document

    OverviewThis SIP Enablement Services (SES) Implementation Guide provides references to the documentation needed to deploy the Avaya SES solution with Avaya SIP IP telephony products.

    This document is a road map.

    Intended audienceThis document is for field technicians, services technicians, and installers who are deploying the Avaya SES solution over their IP telephony network.

    Using this documentUse this document as a reference point for deploying the Avaya SES solution. The document is task-oriented and guides you through the documentation that contains installation, administration, and deployment instructions for all of the components of the Avaya SES solution.

    Document tablesAt the beginning of each chapter, related documents are listed in a table as follows:

    Table 1: Related documents

    Document Title Document ID

    4600 Series IP Telephone LAN Administrator Guide 555-233-507

    4610SW SIP Telephone User's Guide 16-300472

    4610SW SIP Telephone Quick Reference 16-300473

  • About this document

    6 SES Implementation Guide

    Reference pointsA key component of this documentation is the reference point. The reference point refers to the document that has the information that is needed to complete the task at hand.

    Reference pointSet up SES servers For detailed instructions on the initial setup of Avaya SIP Enablement Services Server,

    refer to

    Installing and Administering SIP Enablement Services, 03-600768, Chapter 3, "Setup and configuration""Configuring a new server".

    The sample reference point above refers to the Avaya document, the relevant chapter within the document, and the section heading within the chapter to complete the task.

    Related sourcesThe following documents are referenced within this document:

    Avaya application notes

    Administration for Network Connectivity for Avaya Communication Manager, 555-233-504

    Installing and Administering SIP Enablement Services, 03-600768

    Avaya Toll Fraud and Security Handbook, 555-025-600

    Security and the Avaya S870

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