sios sugarcon track presentation
DESCRIPTION
In this session SIOS will cover a new SugarCRM offering for High Availability (HA) and Disaster Recovery (DR), leveraging the benefits of cloud computing. Take advance of cloud as your real-time failover instead of investing in expensive on-premise HA or DR server clusters. In this session you will learn about: * Cloud Security * High Availability via the Cloud * Disaster Recovery via the Cloud * Public Cloud use-cases * Deploying SugarCRM HA/DR * Application Monitoring & Real-time data replication If you have mission-critical applications and associated business data, can you afford not to have a clear business continuity plan? And if you have a plan, can you afford not to consider the benefits of cloud computing such as: opex vs. capex, flexibility, time-to-market, and efficiency of resources?TRANSCRIPT
© 2010 SIOS Technology 1© 2010 SIOS Technology
Why Enterprises CareAbout High AvailabilityAnd Disaster Recovery
with SugarCRM
Presented by:Jim KaskadeSIOS Chief of CloudSugarCon 2010
© 2010 SIOS Technology 2
80% of mission-critical application disruptions arecaused by ‘soft’ failuresGartner Group
93% of companies that lose use of theirdata center for 10 days or more file forbankruptcy.NARA
Average cost of downtime (for largeorganizations) is $1,010,536Meta Group
Most companies maintain 98% availability(not including scheduled downtime) or174 hours are lost each yearGartner Group
$42,000 per hour is lost in productivity fora single mission critical applicationGartner Group
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Test Question:How Do You Define“High Availability”?
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Availability = Uptime
Update + Downtime
Downtime = Time to Detect + Time to Recover
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“My application crashes about once a year. Usually mycustomers are the first to see the problem. After we arenotified, we generally have the problem fixed within the hour”
Availability = 365 * 24 * 60
(365 * 24 * 60) + 80
Downtime = 20 minutes + 60 minutes
Availability = 0.9998478161619236 (3 Nines)
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“My application crashes about once a year. Because it isprotected, the problem is detected immediately and is alwaysrecovered in under a minute. We generally don’t even knowthere was a problem due to the automatic recovery.”
Availability = 365 * 24 * 60
(365 * 24 * 60) + 1
Downtime = 30 sec + 30 sec
Availability = 0.9999980974161008 (5 Nines)
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High AvailabilitySeconds Days
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Non-Virtualized• With No App Monitoring• With No Data Replication • Downtime = days• Data Lost
Non-Virtualized
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Virtualized• With No App Monitoring• With No VM Backup or Replication • Downtime = hours• Data Lost
Non-Virtualized
Virtualized
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VM Backup• With No App Monitoring• With VM Snapshots • Downtime > hour• Data Lost
Non-Virtualized
Virtualized
VM Backup
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VM HA• With No App Monitoring• With VM Snapshot Mirror with Failover • Downtime < hour• Data Lost
Non-Virtualized
Virtualized
VM Backup
VM HA
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VM HA/DR• With No App Monitoring• With VM Replication Mirror with Failover • Downtime = minutes• Very Little Data Lost
Non-Virtualized
Virtualized
VM Backup
VM HA
VM HA/DR
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Application-Level HA/DR• With App Monitoring and Failover• With App Data Replication Mirror• Downtime = seconds• Very Little Data Lost
Non-Virtualized
Virtualized
VM Backup
VM HA
VM HA/DR
App HA/DR
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Geo-Application HA/DR• With App Monitoring and Failover• With App Data Replication Mirror• Federated (e.g. X-Cloud)• Downtime = seconds
Non-Virtualized
Virtualized
VM Backup
VM HA
VM HA/DR
App HA/DR
Geo App HA/DR
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Non-Virtualized
Virtualized
VM Backup
VM HA
VM HA/DR
App HA/DR
Geo App HA/DR
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Impo
rtanc
e to
the
Bus
ines
s• Application & DatabaseMonitoring
• Automated Failover• Real-time Data Replication with
Recovery Point Rewind• Automated Cloud HA/DR
Deployment & Management• Automated Workload Migration• Geo-Cluster Enabled• Cloud Enabled
“Where were you guys a week ago?” Heath Flicker, Managing Partner
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On-PremiseVirtualization
Test/Development
Backup & Archive
HA/DR
Burst /Overflow
Production
Level Of AdoptionOf Cloud Deployments
Impo
rtanc
e to
Bus
ines
s
Off-PremiseCloud
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Cloud HA/DR Architectures
HA + DR
HA + DR
Enterprise
Cross-cloud HA/DR
Federated HA/DR
Intra-cloud HA/DR
HA + DR
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SugarCRM Users
EnterpriseData Center
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SugarCRM Users
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EnterpriseData Center
Off-LineUpgrade Tests
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SugarCRM Users
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EnterpriseData Center
Unavailable
Off-LineUpgrade Tests
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• Data Center Live• USA Cloud Mirror
Ready• EU Cloud Mirror
ReadyData
CenterUS
CloudEU
Cloud
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Does CloudDoes CloudPay?Pay?
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$10/seat/mth$10/seat/mth HA/DR Cluster Federation HA/DR Cluster Federation &&
AutomationAutomation Any source & any destinationAny source & any destination Application Monitoring withApplication Monitoring with
instant failoverinstant failover Continuous DataContinuous Data Protection Protection w/w/
rewindrewind Workload MigrationWorkload Migration
Automated Upgrade Testing /Automated Upgrade Testing /DevelopmentDevelopment
Follow the sunFollow the sun Cloud DeploymentCloud Deployment
+
+
=
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Do NOT let infrastructure redundancy aloneprovide a false sense of availability assurance
Address the 80% of unplanned downtimecaused by people and process failures(vs. technology failures or disasters)
Protect your business with an integrated HAsolution with Application Monitoring and
Data Replication
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1. How Many Channel Partners vs. Customers InThe Audience?
2. How Many See Deploying HA For SugarCRM?3. What % of your customers will value this HA/DR
capability?4. At what size deployment (seats) does this begin
to apply?5. Federated or All in the Cloud?6. Have you experienced critical downtime?7. Interested in a Controlled Deployment?
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SugarCRM Channel
Webinar Training On-site Admin Courses Product Documentation Professional Service
Offerings for Cloud Early Controlled
Deployments Incentive Programs
SugarCRM Customers
Webinar Training Admin Courses from
Channel Partners Product Documentation Add’l Education &
Consulting Services(Cloud, HA/DR)
Early ControlledDeployment
Incentive Programs
© 2010 SIOS Technology 32© 2010 SIOS Technology
Come and see us at:
Booth #201
Twitter: @jimkaskade #sios
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• Data Center Off-Line For UpgradeTesting
• USA Cloud MirrorTakes Over
Data Center
USCloud
EUCloud
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• USA CloudMirrorUnavailable
• EU Cloud MirrorActive
Data Center
USCloud
EUCloud
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• Switch back toData Center
• Complete controlover migrationwhen & where Data
CenterUS
CloudEU
Cloud