Single Sign On and Launch Pad Administrator Guide - Pad Admin Guide SSO/Launch Pad Admin Guide i Revised March 2014 Table of Contents Welcome to Single Sign On/Launch Pad ..... 1

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  • Single Sign On and Launch Pad Administrator Guide

    7001 Weston Parkway, Suite 200 Cary, North Carolina 27513

    2014 Railinc Corp. All Rights Reserved.

    Last Updated: March 2014

  • SSO/Launch Pad Admin Guide

    SSO/Launch Pad Admin Guide Revised March 2014

  • SSO/Launch Pad Admin Guide

    SSO/Launch Pad Admin Guide i Revised March 2014

    Table of Contents Welcome to Single Sign On/Launch Pad ..................................................................................... 1

    Whats Changed for this Version ................................................................................................. 1 System Requirements ................................................................................................................... 1 Accessing Single Sign On ............................................................................................................ 2

    SSO Login ....................................................................................................................................... 4 Unsuccessful Logins (Exceptions) ............................................................................................... 4 Successful Logins ........................................................................................................................ 5 SSO/Launch Pad Page Layout ..................................................................................................... 6 SSO Page Layout ......................................................................................................................... 8 Forgotten Password or User ID Process .................................................................................... 10

    Forgotten Password................................................................................................................ 10 Forgotten User ID .................................................................................................................. 13

    Account Revalidation ................................................................................................................. 15 SSO Logoff .................................................................................................................................... 17

    From an Application or SSO Page ............................................................................................. 17 Changing Password ..................................................................................................................... 18 Register a New User ..................................................................................................................... 19 Requesting Application Access ................................................................................................... 25

    Access Request E-Mails............................................................................................................. 28 Check Status of Permission Requests ........................................................................................ 30

    Canceling Unapproved Requests ........................................................................................... 32 User Guide .................................................................................................................................... 33

    User Guide ................................................................................................................................. 33 Admin Guide .............................................................................................................................. 34

    Working with Applications ......................................................................................................... 35 Launching a Single Application ................................................................................................. 35 Closing a Single Application ..................................................................................................... 35 Working with Multiple Applications ......................................................................................... 36

    Opening Multiple Applications.............................................................................................. 36 Closing Multiple Applications ............................................................................................... 36

    View Additional Applications ................................................................................................... 37 Edit Profile .................................................................................................................................... 38 Using the Launch Pad .................................................................................................................. 40

    Your Applications ...................................................................................................................... 41 User Services ............................................................................................................................. 42 Your Notifications ..................................................................................................................... 43 Your Support Cases ................................................................................................................... 44

    Creating a Case ...................................................................................................................... 44 Viewing/Updating Case Details ............................................................................................. 47

    My Subscriptions ....................................................................................................................... 49 Unsubscribing ........................................................................................................................ 49 Subscribing ............................................................................................................................ 49

    Company Admin Tasks ............................................................................................................... 51 PermissionsApprove/Reject Permission Requests ................................................................. 51

    Individual Requests................................................................................................................ 51

  • SSO/Launch Pad Admin Guide

    SSO/Launch Pad Admin Guide ii Revised March 2014

    PermissionsManage User Permissions ................................................................................... 54 Adding a Permission .............................................................................................................. 54 Removing a Permission ......................................................................................................... 59

    PermissionsManage My Permissions ..................................................................................... 60 AccountsEdit User Profile ..................................................................................................... 61 ToolsAdvanced User Query ................................................................................................... 62

    Viewing Query Search Results .............................................................................................. 67 ToolsFind Admin Contacts for Application ........................................................................... 70 ToolsAdmin User Guide ........................................................................................................ 71

    Index .............................................................................................................................................. 72

  • SSO/Launch Pad Admin Guide

    SSO/Launch Pad Admin Guide iii Revised March 2014

    List of Exhibits Exhibit 1. Railinc.com Welcome ..................................................................................................... 2 Exhibit 2. SSO Account Access Panel ............................................................................................. 3 Exhibit 3. Email Confirmation Reminder ........................................................................................ 4 Exhibit 4. Using Temporary Password ............................................................................................ 5 Exhibit 5. Launch Pad ...................................................................................................................... 5 Exhibit 6. Navigation Links (upper right of Launch Pad) ............................................................... 6 Exhibit 7. User Services ................................................................................................................... 7 Exhibit 8. Navigation Links (bottom of pages) ................................................................................ 7 Exhibit 9. SSO Layout (labeled) ...................................................................................................... 8 Exhibit 10. Navigation Links (upper right of all pages) .................................................................. 8 Exhibit 11. Legal Links (bottom of pages) ...................................................................................... 9 Exhibit 12. Forgotten Password ..................................................................................................... 10 Exhibit 13. Temporary Password Generated ................................................................................. 10 Exhibit 14. E-Mail with Temporary Password .............................................................................. 11 Exhibit 15. Using Temporary Password ........................................................................................ 11 Exhibit 16. Change Password (after temporary password login) ................................................... 12 Exhibit 17. E-Mail Notification of Password Change ................................................................... 13 Exhibit 18. Forgotten User ID ....................................................................................................... 13 Exhibit 19. User ID Sent ................................................................................................................ 14 Exhibit 20. Notification E-Mail for Forgotten User ID ................................................................. 14 Exhibit 21. Account Revalidation (Step 1) .................................................................................... 15 Exhibit 22. Password Change Initiated .......................................................................................... 16 Exhibit 23. Success (for profile change) ........................................................................................ 16 Exhibit 24. Change Password ........................................................................................................ 18 Exhibit 25. Terms of Service ......................................................................................................... 19 Exhibit 26. Complete User Profile (top) ........................................................................................ 20 Exhibit 27. Complete User Profile (after ID Check) ..................................................................... 21 Exhibit 28. Complete User Profile (bottom) .................................................................................. 21 Exhibit 29. Primary Employer (with search results and choice) .................................................... 22 Exhibit 30. Primary Employer (with no search results) ................................................................. 22 Exhibit 31. Complete User Profile (completed) ............................................................................. 23 Exhibit 32. Confirmation Email Sent ............................................................................................. 23 Exhibit 33. Registration E-Mail ..................................................................................................... 24 Exhibit 34. Email Confirmation ..................................................................................................... 24 Exhibit 35. Request Application Access (top and bottom) ............................................................ 25 Exhibit 36. Request Permission (for Umler/EMISpre-submit) .................................................... 26 Exhibit 37. Search a Company ....................................................................................................... 26 Exhibit 38. Confirm Request for Umler Release (post-submit) ..................................................... 27 Exhibit 39. Request for Umler Release (confirm submission) ...................................................... 27 Exhibit 40. Access Request Acknowledge E-Mail ........................................................................ 28 Exhibit 41. Access Approval E-Mail ............................................................................................. 29 Exhibit 42. Access Rejection E-Mail ............................................................................................. 29 Exhibit 43. Permission Request Status (Approved) ....................................................................... 30 Exhibit 44. Permission Request Status (with multiple applications pull-down) ............................ 31 Exhibit 45. Permission Request Status (Pending) .......................................................................... 31 Exhibit 46. Permission Request Status (Rejected) ......................................................................... 31 Exhibit 47. Permission Request Status (Canceled) ........................................................................ 32 Exhibit 48. User Guide .................................................................................................................. 33

  • SSO/Launch Pad Admin Guide

    SSO/Launch Pad Admin Guide iv Revised March 2014

    Exhibit 49. Administrator Guide .................................................................................................... 34 Exhibit 50. Single Sign On Applications ....................................................................................... 37 Exhibit 51. Unauthorized Access Attempt ..................................................................................... 37 Exhibit 52. Edit Profile: (top) ...................................................................................... 38 Exhibit 53. Edit Profile: (bottom) ................................................................................ 39 Exhibit 54. Success (after Profile edit) .......................................................................................... 39 Exhibit 55. Launch Pa...