Simplification strategies

for

Luxembourg

www.simplification.lu

Better regulation – Admin burden reduction

Operational structure of the « Département de la Simplification administrative (DSA) »

DSA

Comité à la Simplification administrativeCSA*

Working group« Administration »

Working group« Enterprises »

Working group« European Union »

Ad-hoc working group

* Comité à la Simplification administrative (Administrative simplification committee)

Staff of 3 civil servants + 1 employee

Composition:•32 public administration representatives, and •8 business representatives

Ad-hoc working group

Ad-hoc working group

Better regulation – Admin burden reduction

DSAEx-ante

procedureEx-post

procedure

• impact assessment monitoring• review of legislative proposals concerning Better regulation criteria adressed to the Government by the « Comité de Coordination Simplification » (CCS)• legislative proposals regarding better regulation and admin burden reduction• advising authors of legislative proposals on Better regulation critera

• analysis of ex-post files and existing legislation• organisation and leading of ad-hoc working groups• application of Standard Cost Model

Better regulation – Admin burden reduction

Current projects:

Physical and electronic one-stop-shop for environmental and construction procedures

ongoing revision of legislation concerning environmental protection, urban development and municipal building development, and applying assessment procedures (Standard Cost Model) mapping of the respective procedures in order of their streamlining

Business establishment right

one-stop-shop in addition to transposition of directives 2006/123/CE and 2005/36/CE concerning Services and Professional qualifications (introduction of tacit consent and terms of acknowledgment)

3 strategic axes

e-Government strategy

Access to information and services

Services for the administration backoffice and its partners

Optimizing and standardizing practices

• Web portal landscape• One-stop-shop • Multi-channel support centre• Patient-centered eHealth

programme

• Business process reengineering• Framework for e-delivery services• Centralized e-document

management• Interoperablility (on a national and

international level)• Provision of reliable high

performance infrastructures

• Standards• Methodologies• Governance

Administrative simplification

Administrative reform

CTIE

e-Government – an interdisciplinary cooperation

Public quality

Organisation structures

Opportunities for simplification

Ex-ante impact evaluation of new regulations

Business process management

Information technologies

Service management

User centricity

Business solutions

Human resources

Standard cost model

Assessment of stackeholder expectations

Administration A

FAQ

PoliciesProcess support

Businessprocess coordination

Legal framework

Regional contactoffices

Internal marketsecretariate

Call center

InformationSystems

Content

Processmodels

Roles

OrganisationalStructures

Administrations’front desks

…

Administration B

Process support

A multi-channel support model

Best practice

Flagship of the e-Luxembourg strategy

www.guichet.lu

de Guichet - Homepage

Figures

• Number of on-line services (citizen services beginning 2010) :

53 services 80 services 39 services 45 services

25 services38 services27 services

• Visitors :

1.5 million / year

Information structure of Luxembourg’s one-stop-shop

Standardisation of service descriptions• Context and use

• Target

• Prerequisits

• Administration in charge

• Deadlines

• Legal references

• Access to the service (forms, transactions, …)

• Related topics

• Links to thematic portals

Information structure of Luxembourg’s one-stop-shop

Citizens / Businesses / Delegates

Client folder

Horizontal cooperation model

Folder subview admin A Folder subview admin B

Administrations

Front-end processes

Process A

de Guichet - End-to-end service integration

Process B

Personal e-Space – A platform for electronic data exchange

Supported functions (2010)

• Personal data vault eliminates redundant data entry in forms

• Follow-up of pending service requests

• Service history

Personal e-Space – A platform for electronic data exchange

Perspectives (2011 - 2012)

• Inter-administration workflow control of service requests

• Post-request interaction between citizens/businesses and administrations

• Access to personal files

• Support of mandates and personalized user profiles

• Transparent attachment of e-documents stored in a third-party archive

• International exchange of folders complying to the SPOCS specification (european large scale project of interoperability)

Personal e-Space – A platform for electronic data exchange

Questions ?