signs of change in business

Unlocking Results in People, Processes & Strategies

Signs, Signs Every Where Are Signs

Leanne Hoagland-Smith, MS Chief Results Officer

ADVANCED SYSTEMSMay 15, 2012

2012 Indiana Association for Home & Hospice Care Conference

Indianapolis, IN


Signs by the Five Man Electrical BandAnd the sign says 'Long-haired freaky people need not apply'So I put my hair up under my hat and I went in to ask him whyHe said you look like a fine outstanding young man, I think you'll doSo I took off my hat, I said 'Imagine that, huh, me working for you'[Chorus:]Signs, signs, everywhere there's signs******' up the scenery, breakin' my mindDo this, don't do that, can't you read the signAnd the sign says 'Anybody caught trespassing will be shot on sight'So I jumped the fence and I yelled at the houseHey! What gives you the right!To put up a fence and keep me out, or to keep Mother Nature inIf God was here, he'd tell it to your face, man, you're some kind of sinner[Chorus]Oh, say now mister, can't you readYou got to have a shirt and tie to get a seatYou can't watch, no you can't eat, you ain't supposed to be hereAnd the sign says 'You got to have a membership card to get inside' - uh![Solo]And the sign says 'Everybody welcome, come in, kneel down and pray'But then they passed around a plate at the end of it allAnd I didn't have a penny to paySo I got me a pen and a paper and I made up my own ******' signI said, 'Thank you Lord for thinking 'bout me, I'm alive and doing fine', oh (Chorus 2 times)


Signs

• OLD• Competition• Compliance• Customer Service• Human

Resources• Marketing• Sales• Total Quality• Top Down

Directed Leadership

• NEW• Collaboration• Emotional

Intelligence• Human Capital• Leadership Self

Directed• Social Media• Sustainability• Technology• Workplace

Generations


Why Resist Change• Change or Die• Change is good;

you go first• Fear• Facts• Force• And…


Why Resist Change• Conditioned

response• Emotions take over• Critical thinking

stops• “We have always

done it this way.”• Justification rules• “If it ain’t broken,

why fix it?


Strategies to Work With Change

• One size does not fit all

• Time is required• Rome was not built

in a day• Change does not

happen overnight• Human nature

returns to the path of least resistance


Where To Begin with Change

• Identify all the assumptions

• Determine all obstacles

• Brainstorm as to possible solutions

• Create very specific action steps

• If this sounds like goal setting, you are right.


Where To Begin Change

• Assumptions• Values or Beliefs• “Everyone shares

the same values or beliefs”

• Solution• Return to the

strategic plan and the core values

• Communicate the desired behaviors



• Obstacles• Identify known

obstacles• Look to unknown

or those “what if” obstacles

• Solution• Organizational

wide survey• Brainstorm• Communicate

progress



• Solutions• Recognize always

more than 1 solution

• Take no action is indecision and indecision is a solution

• Solution• Brainstorm all

possible solutions• Use collaboration to

determine the best course of action


Collaboration

• Working together• Open mind• Willing to listen• Demonstrate

positive behaviors• Does not mean

compromise your values

• Reinforced through individual and collective leadership


Emotional Intelligence• Recognize, manage

& motivate• The emotions of

others• Your own emotions• Demonstrate

through language• Remove

judgmental words such as need, should

• Listen with an open mind

• Demonstrate positive behaviors


Human Capital

• People are your greatest asset

• Turnover is expensive

• Silver tsunami • Go beyond training

to developing• Hire based on talents• Align job

descriptions to performance appraisals

• Communicate feedback


Leadership Self Directed

• Lead yourself first before leading others

• Personal development plans

• Organizational alignment

• Consistency in organizational leadership

• Consistently communicate goals of organization


Social Media

• Begins within strategic plan

• Integrated with outbound marketing e.g. conferences

• Determine best platform

• LinkedIn #1 social media site

• Corporate blog #2• Attract attention• Build relationships


Sustainability

• Wise use of resources

• Eliminating costly “redos”

• Changing behaviors

• Unite People, Processes with Environment

• Corporate social responsibility

• Green = Profits


Technology• Digital immigrants• Digital natives• Changing how

people think and behave

• Mobile technology• Cloud applications• Infused into all

aspects of the business

• Technology + budget plans required

• The future – Who knows?


Workplace Generations

• Mature or Traditional 1900-9145

• Baby Boomers 1946-1964

• Gen X 1965-1980• Millennial – 1981-

1999• Different beliefs,

different behaviors• Next generation?


Signs Are Changing

• Question to consider:

• What signs have you indentified?

• How do those signs align to your goals?

• What action plans have you constructed?

• Are you going to be:

• Reactive?• Proactive?


Questions ~ Discussion


Thank You• Leanne Hoagland-Smith, MS• Chief Results Officer• ADVANCED SYSTEMS• 508 Sunshine Drive• Valparaiso, IN 46385• 219.759.5601 Main – 219.508.2859 Mobile• [email protected]• www.processspecialist.com – Website• www.increase-sales-coach.com – Blog

• Let us connect on social media• Twitter @CoachLee• Facebook -

http://www.facebook.com/CoachLeanne• LinkedIN -

http://www.linkedin.com/in/leannehoaglandsmith

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