signature sales & service makeover - grand geneva resort & spa
DESCRIPTION
TRANSCRIPT
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Signature Worldwide and Grand Geneva Resort & Spa
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How Signature and a Few Post-It Notes Can Create Legendary
Service
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a goal for you to achieve each day, can help revolutionize your customer service experience EVERY DAY!
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• Every Grand Geneva Associate is trained to implement three specific goals during every shift.
• Our resort is already Grand but with every department having Signature’s help, our property can go from Grand to
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Post-Its to Create Legendary Service
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• The following tips give us TEN opportunities to make a POSTIVE impact on a guest’s stay
• When these tips are partnered with Signature training, our Resort will achieve great success!
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A Grand Room would be nothing without
service!
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We would love for Signature to GROW with our company!