siemens sharenet : building a knowledge network
DESCRIPTION
Siemens ShareNet : Building a Knowledge Network. M9901002 林孟儒 M9901106 莊英林 M9901108 李明叡 M9901204 李晏慈. Contents. The Core Idea of Siemens ShareNet. ShareNet Takes Shape. Boot-strapping the Network. ShareNet Share. The Future of ShareNet. Discussion. Background. - PowerPoint PPT PresentationTRANSCRIPT
LOGO
Siemens ShareNet:Building a Knowledge Network
M9901002 林孟儒 M9901106 莊英林M9901108 李明叡 M9901204 李晏慈
Contents
The Future of ShareNet
The Core Idea of Siemens ShareNet
ShareNet Takes Shape
Boot-strapping the Network
ShareNet Share
Discussion
Background● Start-ups needed Siemens’s technology
(products)● Consult about how to use these products● Had to record experience of 65000 ICN
workers (what form?)
Background (Cont.)Poor reuse of customer solutions
Best-practice sharing in sales was nonexistent
ICN had relied on centralized flows of information
Past problems
Global community
of knowledge
Best-practice sharing
The Core Idea: A Global Knowledge Network
Focus on sales and marketing staff
Codified part
Tacit part
Personalized part
Designing a
system
Knowledge Library
Sharing knowledge
Urgent requests Bullpen
Platform: knowledge library
Knowledge Library (Cont.)
ShareNet
Interact
No time & place limit
Dynamic
ShareNet Takes Shape
ShareNet start working
Ready for launch
The ShareNet team chose a new technology partner
Develop the first version of the system
There were two ways we could go about developing the technology
Select the members of core ShareNet team
Boot-strapping the Network
1
2
3
Trying to get the word out
Holding two- to three- day workshops in the local countries
Doring’s group employed a number of dedicated ShareNet consultants
ShareNet ShareCreating incentives for use
• Points exchange, list top 50, gifts depend on points
• Enhance quality of contributions, user judgments
• Limited time promotions Special objects & double share points
• Access managers’ efforts• Potential benefit
Telecommunication system Pilot broadband network
ShareNet Share (Cont.)Extension function in R & D of ICN
• Reframe from… Product development Design phase Knowledge contributor
• Implement with one coach in each area• R & D ShareNet
2002/02: Launch & Daily monitoring 2002/04: Virtual workshop underway 2002/06: Virtual workshop online
The Future of ShareNet● Economic environment change
● Layoff● Restructuring
● New challenges● Charge expenses from other divisions● Shorter product life cycle● One big club or split networks
Discussion1What are the difficulties associated
with developing knowledge management networks? Why are such efforts hard to realize?● 系統難開發● 打造知名度● 讓人們分享
Discussion2What has made ShareNet so
successful?● 推行獎勵制度● 強化議題吸引力● 管理者的角色扮演
What are the biggest challenges it faces going forward? How should these be addressed?● 開發者與使用者的溝通與共識● 使用者參與程度 -有報酬到無條件提供知識
Discussion3Should ICN’s five product divisions be
charged to use ShareNet? Why/why not?● 營運策略● 知識管理的價值不易評估
LOGO
Thanks for your listening !