side by sides and call scoring

Side by Sides and Call Scoring

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Side by sides

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Side by Sides and Call Scoring

Call Review is an important part of training as it highlights an agents strengths and possible areas of opportunity.

It is non-punitive. It is meant to be used as a learning

tool to further empower you to be successful in your position.

After the call, we will discuss, in detail any questions that you may have.

I will also show you a more practical approach to maximizing your sales calls.

Since this is one-on-one training, it is an excellent time to answer any questions you may have!

Call Review:

HaVe Fun!

I will teach by example.

This is a time to observe.

This is a time to listen.

This is a time to learn.

I will be making the first call.

Joy in your Voice Confidence Attentiveness Script adherence Courtesy Takeover SalesForce awareness

What I’m looking for(day 1)

Joy in your Voice Confidence Attentiveness Expediency Script adherence Script awareness Smoother takeovers SalesForce increased proficiency

What I’m Looking for(day 2)

Joy in your Voice Confidence Attentiveness Enhanced expediency (Efficiency) Script adherence Script awareness Takeover proficiency SalesForce proficiency

What I’m looking for(day 3) and on.

Harriet Braiker:Striving for excellence

motivates you; striving for

perfection is demoralizing.

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