SHS Sector Network Meeting

16 May 2018, 9am – 5pm

Session 2: Quality

• Good Practice Awards reports

• Other updates on quality projects

SHS Good Practice Awards for Good Practice in ending homelessness 2018• Thank you to all those who took the time to nominate for the inaugural 2018 SHS

Sector Awards for good practice in ending homelessness. We had 52 nominations, and 370 people requested to vote.

• These Awards are a response to sector calls for greater recognition and opportunities for information sharing about good practice. They provide a rare opportunity to celebrate our achievements and to recognise the exceptional work that sector staff and services have accomplished.

• The Awards process called for sector nominations across seven categories of good practice. All completed nominations were considered for Awards and all SHS staff have been eligible to vote for nominees in a democratic process designed to reflect the make-up of the sector.

• Nominees and Award recipients for each category were acknowledged at the Homelessness NSW Conference dinner, held in Wollongong on 15 March 2018.

Award recipients• 1. Excellence in ending homelessness - adults

• The Boarding House Outreach Project at the Newtown Neighbourhood Centre

• 2. Excellence in ending homelessness - children and families

• Vincentian House at St Vincent de Paul Society NSW

• 3. Excellence in ending homelessness - diverse groups

• Inner City Service for Women with Complex needs partnership between B Miles Women's Foundation, Community Restorative Centre and Detour House Inc.

• 4. Excellence in ending homelessness - young people

• Broken Hill Young People’s Homelessness and Housing Support Service at Mission Australia

• 5. Leading practitioner award

• Lara Samway from Community Restorative Centre

• 6. Lifetime achievement award

• Feda Rifai from the Muslim Women Association

• Laurie Maher from Coast Shelter

• 7. Consumer achievement award

• Talie Star

Excellence in ending homelessness – adults award recipient• Liz Yeo, CEO, Newtown Neighbourhood Centre

Boarding House Outreach Service

Our Vision

Our Purpose

Our Values

A just community which includes and acts

To work with the community to fulfil its potential

Justice, inclusion, action and fun

Why the nomination…

To recognise the great efforts of the team in their challenging day to day work, as well as the initiatives above and beyond core funded work:

• A focus on outcomes

• Partnerships and initiatives to influence the broader Boarding House sector

• An action plan to improve quality standards

A focus on outcomes using RBA

Questions18 months

data

Were you treated with respect? 96%

Was the service helpful? 87%

Has your housing situation improved? 68%

Has your emotional well being improved? 49%

Has your financial situation improved? 35%

Do you have increased confidence to take on future challenges? 77%

Do you feel more connected to your community? 51%

Housing security improved? 62%

Partnerships and Initiatives to influence the wider Boarding House sector

Action plan to meet SHS quality standards

Peoples human rights

and basic needs are

met

People have appropriate affordable

places to live

Newtown has a vibrant social and

cultural life which reflects

its diversity

The community is

pro-active and creating social change

Our community is

safe, connected,

inclusive and respectful

A strong connection to the broader goals of NNC

A fantastic (and fun) team!

I have met and worked with this team over many years … The striking thing about this team is how they make the most complex issues seem rather simple – the issues are not simple but the team exude confidence and that “can do” attitude.In my experience the team are passionately committed to the best possible outcomes for Boarding House residents and they go above and beyond to try and achieve those. - Paul Clenaghan, Community and Partnerships Manager for Sydney LHD

Excellence in ending homelessness – diverse groups award recipient• Kate Timmins, CEO, B Miles Women’s Foundation

Inner City Service for Women with Complex Needs Good Practice Award 2018

Specialisation in the Homelessness Sector

▪ Important to have a mix of service responses across the SHS sector

▪ Generalist and specialist services provide different responses to different cohorts

▪ Generalist services provide access to a wide variety of needs

▪ Specialist agencies concentrate on providing expertise and skill to a particular cohort

▪ We advocate for a mix of generalist and specialist responses across the sector

Impact of GHSH on Specialisation

▪ GHSH initially saw a loss of specialisation for women’s services in the inner city

▪ No specific tenders for women impacted by:

Mental ill health

Criminal justice system

Recovering from substance dependency

Adult survivors of childhood sexual assault

▪ No ATSI specialisation

▪ Advocacy saw community and cross sector support for specialisation

▪ Minister worked closely with women’s services to see specialisation restored

Inner City Service for Women with Complex Needs

This consortium of specialist women’s services is focussed on providing a range of service responses to women who are exiting:

▪ Mental health inpatient units

▪ Custodial settings

▪ Detox clinics

Geographical Coverage

We provide support to women across these LGA’s

Ashfield Randwick

Botany Bay Sydney

Leichardt Waverley

Marrickville Woollahra

Service Provision

▪ Refuge in Darlinghurst for women exiting mental health inpatient units

▪ Rehabilitation program in Glebe for women recovering from substance dependency

▪ Up to 25 Transitional Housing properties

▪ Outreach Team for women at risk of experiencing homelessness due to mental ill health

▪ Housing first approach for women leaving custodial arrangements

▪ Clinical support program

Specialisation in Mental Health

▪ Strong linkages and partnerships with health sector ▪ Meet with and work with clients prior to exiting inpatient facilities ▪ Discharge planning:- Case conferences- Community Treatment Orders ▪ Referral systems that ensure transfer of essential health information ▪ On-site clinic in the refuge provides linkages to treatment, rehabilitation

and outpatient support▪ Education opportunities for staff ▪ Run our own Clinical Support Program▪ NDIS

Clinical Support Program

▪ Experienced significant challenges (within some locations) in relation to lack of resourcing in public mental health

▪ Commenced a Clinical Support Program

▪ Clinical psychologists

▪ One on one solutions focussed therapy

▪ Weekly psycho- education groups accessible to women in other SHS agencies

▪ Additional 6 week programs run throughout the year:

Depression/ anxiety and hearing voices

Group Program Topics

▪ DBT

▪ Depression and anxiety

▪ Hearing voices

▪ Dealing with uncertainty

▪ Healthy relationships and self care

▪ Mindfulness

▪ Catching unhelpful thoughts

▪ Skills for Coping with Discomfort and Distress

▪ Additional 6 week programs

Prevention and Early Intervention

▪ Partnerships with Community Housing Providers

▪ Referrals for women at risk of experiencing homelessness

▪ Intervene early to prevent episodes of homelessness

▪ Outreach Team- intervening early to prevent an episode homelessness

▪ Access to clinical support when housing is at risk due to mental ill health

Mindy Sotiri

Women Leaving Custody

Excellence in ending homelessness – young people award recipient• Gina Dellar and Dave Bailey, Mission Australia, Central and Far West

NSW

Broken Hill Young Persons

Homelessness &

Housing Support Service

Broken Hill Young Persons Homelessness & Housing Support Service

The Broken Hill Young People’s Homelessness & Housing Support Service

supports young people aged 12 to 25 who are homeless or at risk or

Homelessness. Aboriginal youth are a key target group of this service.

A key focus of the Service is to support and facilitate young people’s access

to mainstream and/or specialist support services such as mental health

services, family support, financial help, counselling, legal advice, education

and employment opportunities, community participation and family

restoration.

Broken Hill Young Persons

Homelessness & Housing Support Service

Broken Hill Young Person’s Homelessness

& Housing Support Service

Case Management of Young People

Crisis Accommodation & Post Crisis Support

Early Intervention & Prevention

Transitional Accommodation

Support

Access to mainstream and/or specialist support services

including Domestic & Family Violence

Tenancy Awareness & Education Programs

Independent Living Skills Programs

Support with the family mediation & parenting support

Broken Hill Young Persons Homelessness & Housing Support Service

Service Activities

The HHSS Services provide support to clients across the spectrum of needs (low, medium and high) through the following approaches:

• Early intervention and prevention through outreach to sustain existing tenancies identified at risk and those who are inappropriately accommodated.

• Immediate interventions and support to clients at risk of or experiencing homelessness to stabilise current living arrangements or to access safe and appropriate accommodation or housing.

• Post crisis support to help clients resolve any issues that contributed to their homelessness in order to prevent any future episodes.

Outcomes

Outcomes achieved :

• Young people who are at imminent risk of homelessness are identified and supported to remain safely in their existing housing, or to secure stable housing.

• Young people who experience homelessness are rapidly and safely re-housed.

• Young people who are in crisis are provided with safe and secure accommodation and supported to access stable housing and support services.

• Young people who are re-housed after becoming homeless are supported to stay housed.

Broken Hill Young Persons Homelessness & Housing Support Service

Properties

10 Transition Properties

Set up as Nomination of Rights – Properties not listed in our Contract

4 X 1 Bedroom Units 6 X Bed Sits

Broken Hill Young Persons Homelessness & Housing Support Service

Group Based Programs

Our office location provides a physically and emotionally safe environment, where we not only provide case

management, but also provide a range of living skills, evidence based & culturally responsive programs which

include:

• Rent IT Keep IT: Tenancy awareness and survival program to equip participants to obtain and sustain a

rental property particularly those new to the rental market. Completion can act as a rental reference.

• Seasons for Healing: An Aboriginal specific program for children, young people or adults who have

experienced significant change or loss.

• Re-Navigating Anger & Guilty Emotions (RAGE): an anger management program for young people

aged between 11 and 17.

• Lovebites - school-based early intervention program focusing on sexual assault & DFV.

• Crossroads Healthy Relationships: prepares students to lead, and contribute to, healthy, safe and

meaningful lives which promote respect, responsibility, inclusion & social justice for self and others.

• Red Cross Talk Out Loud: a mental health and wellbeing program which teaches young people to

recognise the signs and symptoms of poor mental health and how to seek help.

• Red Cross Save a Mate: an interactive education program which builds the capacity of young people to

prevent, recognise and respond to alcohol and other drug emergencies through a harm reduction

framework

Group Based Programs

• Seasons for Growth: a Youth & Aboriginal specific program for children, young people or adults

who have experienced significant change or loss.

• Managing the Bull - anti-bullying and cyber bullying program targeted at High School Aged students

to build resilience and coping skills.

• Black Dog Mental Health Insight Programs: a presentation to increase mental health literacy,

reduce stigma and promote help seeking for young people.

• Pinnacles to Success Program: An interactive mobile youth adventure program that focuses on

team building, motivation, resilience, self awareness and personal development.

• Bravehearts Project You: an interactive program for high schools, addressing personal safety and

respectful relationships issues for young people. Topics covered include: personal boundaries,

confidentiality, cyber safety, sexting and help seeking.

Broken Hill Young Persons

Homelessness & Housing Support Service

Broken Hill Young Persons Homelessness & Housing Support Service

Networks & Connection

The Program Manager and staff are involved in a vast range of local partnerships,

Integrated Case Management and interagency groups & attend:

• Broken Hill & Willyama High School

Learning Support Meetings

• Domestic and Family Violence

Interagency

• FaCS Weekly Allocation Meetings • Safety Action Meetings

• Child and Family Interagency • Youth and Schools Interagency

• Maari Ma Multidisciplinary Meeting

• Suicide Awareness Network Meeting

• Menindee Integrated Case

Management Meeting

• Headspace Consortium meeting • DIACC and DHIG

• Compass Housing monthly meeting • Community Services Forums

• Community Legal Service Interagency • Community Working Party

Broken Hill Young Persons Homelessness & Housing Support Service

Community Participation

We have actively been involved in Community events throughout the Region

including:

• Homelessness Week

• Youth Week

• NAIDOC Week

• Child Protection Week

• Mental Health Month

• White Ribbon Day

• White Balloon Day

• Domestic & Family Violence Awareness Days

Broken Hill Young Persons Homelessness & Housing Support Service

National Youth Week Event

Mission Australia coordinated the delivery of this year’s local

Youth Week event on Youth homelessness Matters Day in

partnership with local services & in consultation with the

Youth, Services & Schools Interagency. The Family Fun Day

event was held at the local park on the 18th April. Services,

particularly those that have an interest in youth were involved

including Primary Health, Sexual Health, Centacare,

Headspace, YMCA, PCYC, Maari Ma Health, Salvation Army,

Rotary and St John’s. The event was free of cost and

included a BBQ, jumping castle, children’s activities such as

craft, tag football, airbrush tattoo’s and most importantly

information about the local services, activities and supports

that young people and their families are able to access.

Quality-Industry Partnership

Good Practice Database▪ The Industry Partnership has designed a Good Practice Database, which is now publicly available on the Sector Development Project website as a valuable resource for the entire sector.

▪ The database is intended to showcase good practice across the sector and will hopefully be a resource to assist SHS organisations and staff achieve the best outcomes for the people you support.

▪ This is an initiative of the Industry Partnership of the three homelessness peaks - Domestic Violence NSW, Homelessness NSW and Yfoundations.

How to contribute▪ Submissions for the Good Practice Database are made via a Surveymonkey submission form, which is available on the SHS Sector Development Website:

▪ Submissions can be made by the sector on a rolling basis.

▪ The IP will update the database on a monthly basis.

Submission FormThe submission form includes questions regarding key information, such as the objectives, features and outcomes, issues targeted and demographics supported by the program.

Submission Form

The Database▪ The Database will be publicly available on the SHS Sector Development Project website:

The Database is easy to navigate according to the following categories:

▪Program Title

▪SHS provider

▪Approach

▪Support type

▪Client group

▪District

Good Practice Guidelines

• Assertive Outreach to Rough Sleepers

• Domestic and Family Violence Sector

• Working with unaccompanied children aged 12-15 years accessing SHS

Organisational Health Check Tools• These Organisational Health Check resources aim to assist the SHS sector

in their continuous quality improvement. Each set of resources aligns with a SHS Standard for quality.

• No one document or piece of evidence will definitively show that an SHS Standard has been met. Individual organisations need to develop responses to the standards appropriate to their circumstances, clients and staff, and that account for contract requirements.

• Organisational Health Check resources are free to SHS providers, for use on a voluntary and as needed basis. They have been developed by Com Management, in consultation with the Industry Partnership of Homelessness NSW, Domestic Violence NSW and Yfoundations.

Organisational Health Check Tools

Organisational Health Check Tools

Quality Standards Workshops

• Delivered by Donna Bevan

• Workshop #1 June 22, 2018

• Registration for workshop via email invite from 21/5/18