Shipperless & Unregistered Workgroup

Monday 1st July 2013

Agenda

Introduction Previous actions Statistical Information

Overall industry volumes End User Letter Trial Update

Letter Content Programme Plan Analysis of Findings so far

British Gas – Work Conducted on S&U Sites and Obstacles Faced

MPRN Creation – Unregistered Sites Root Cause Solution Measures

MPRNs Set to DE in Error – DN Update A.O.B.

Previous actions

Outstanding actions from previous meetings

Ref. Description Action Status

127

All Distribution Network representatives to discuss possible future Xoserve end user letter exercises.Update 19th September – DNs are in agreement that the resurrection of the EU Letter Process would be worth while. However, a firm detailed decision has not yet been made.All DNs to engage with Xoserve to finalise decision.Update 5th December – Networks stated that they would favour further dektop investigations. However, they would engage with Xoserve to discuss the possibilities of reintroducing the End User Letter process.Update – superseded by decision to conduct EU Letter Trial

All DNs Closed

142DNs to consider what actions they could complete to meet the requirements following the Desktop Data Cleansing Exercise conducted by Xoserve.Update – superseded by decision to conduct EU Letter Trial

All DNs Closed

Previous actions

Actions from meeting held on 05/12/12

Ref. Description Action Status

143Shippers to send further examples of MPRNs that they believe to have been set to DE in error to Xoserve who will sort and pass onto the relevant Network.Update – Further examples were provided by Shippers and issued to relevant Networks.

All Shippers

Closed

144Xoserve to issue S&U Population Statistics in the agreed new format.Update – May 2013 Reports were published in the new format.

Xoserve Closed

145

Xoserve to identify a sample of 1000 MPRNs from the Orphaned with Meters pot of the Shipperless and Unregistered in preparation for the start of the trial.Update – 1000 MPRNs have been randomly selected from the Orphaned with Meters population and issued to Shippers and Networks.

Xoserve Closed

146

All shippers and Networks to compare the 1000 MPRNs to their respective portfolios to assist in data cleansing of the sample.Update – Requests from a number of shippers and Networks were submitted to remove MPRNs from the sample.

All attending Shippers

and Networks

Closed

Statistical Information

Overall Industry VolumesUnregistered

Sites Nov-12 Jan-13

May-13

Description

Shipper Activity 292 279 271

These reports are sent out shipper specific and include sites where shippers have provided an activity which suggests intention to confirm i.e., Confirmation rejection, Meter asset update to the C&D store, Conquest raised to create the M Number, End User. They are for created sites > 12 months

Orphaned

TOTAL 15,767 16,077 15,400 This report is sent out to the whole industry either following a shippers response to the shipper activity report, that they have no further interest in the M Number or that no response is received

within the period of production of the next Bi monthly report. They also include sites where a service has been completed and in some instances a meter already installed. Include Uknown

as With Meter in Count They are for created sites > 12 months

With Meter

6735 (43.6%)

5855 (36.4%)

6526 (42.3%)

Shipperless Sites

- Shipper (PTS)

GSR 975 1,013 1,001These contain sites which have previously been confirmed with meter removed. Information provided by the Networks suggests either the existing meter still on site or a new meter has been fitted

GSS 113 205 100GSR - Not Registered on UK Link Blank in LIVE SUPPLY POINT of PTS file? GSS - Registered on UK Link but without meter attached Yes in

LIVE SUPPLY POINT of PTS fileShipperless Sites - Industry (SSP)

4,781 4,898 4,429

No Activity 1,433 1,587 1,283 These contain meter points created on UK Link where no shipper activity has been recorded and that remain unconfirmed.

Legitimately Unregistered

35,224 36,924 37,072

These contain sites which can represent one of the following reasons: Vacant sites No Gas meter but live service Service still in planning stage

Meter Point created less than

12 months29,848 28,816 31,011

These figures provide details of meter points that have a created date < than 12 months that remain unconfirmed - If not confirmed they will gradually feed into some of the above reports going out to industry

TOTAL 23,248 23,85422,38

4

 Not included in Total Figures

End User Letter Trial

End User Letter Trial

Scope

• Investigation of 1000 MPRNs (with meters) from the Orphaned population, using Xoserve systems and other available information sources.

Objectives

• To test the effectiveness of an End User Letter Process

• To promote the confirmation of MPRNs as necessary

• To ensure that MPRNs are set to EX or DE as necessary

Letter Content

• Two Communications

• Communication 1 in “Pamphlet” style

– Seen to be more user friendly

• Communication 2 more formal letter

• Network branding included on all communications

– We believe end users would pay more attention if they recognise the organization issuing the communication

Plan of Action

Actions to Date

• Xoserve selected a random sample of 1000 Orphaned Sites with Meters and provided to Shippers and Networks

• Shippers and Networks reviewed and advised if appropriate and advise if sites need to be removed as already under investigation

• Xoserve to conduct Desktop checks on the remaining sample• Xoserve issue the results of desktop analysis to Networks• Networks undertake additional investigations and respond to Xoserve• Remaining pot have first letters issued

Analysis so far

Removal Reason Number of SitesPercentage of Total Sample

Duplicate Records 27 2.70%

DE, EX, CA 6 0.60%

Confirmed (No Action Taken) 17 1.70%

Plot Addresses 34 3.40%

Removed at the request of Shippers 158 15.80%

Removed at the request of Networks 3 0.30%

Total 245 24.50%

Removals from Original Sample

Analysis so far

Removals from Original Sample

Removal RequestsNumber of Sites

Confirmed%

ConfirmedSet to

DE% Set to

DE

Removed at the request of Shippers 158 47 30.13% 2 1.28%

Removed at the request of Networks 3 0 0.00% 0 0.00%

Total 161 47 11.55% 2 0.49%

Analysis so far

Final Dataset

DN Number of Sites Percentage

GT2 66 8.74%

GT3 62 8.21%

GT4 117 15.50%

GT5 74 9.80%

TGT 436 57.75%

Total 755 100.00%

Plan of Action

Future Actions

• Xoserve to collate and analyze response to first letters and pass information to Shippers and Networks as appropriate.

• Xoserve to issue second letter to sites where no response has been received

• Xoserve to analyze response to second letters and pass information to Shippers and Networks as appropriate.

• Xoserve to check Confirmation and Meter Point Status of entire sample

Shipperless and Unregistered Findings.

Lee WilemanDate : 28/06/2013

Slide 16

Shipperless Team Investigation Process Map

Slide 17

Our findings so Far

Slide 18

Our findings so Far

MPRN Creation Root Cause Solution

Measures

MPRN Creation Root Cause Solution Measures

Background

• Stepped back from MPRN creation process changes due to the feedback from the UIPs and other industry parties

• Still dedicated to implementing a change in the process to ensure that newly created unregistered sites are kept to a minimum

• Presented a new package of measures which was well received by shippers and UIPs. This included reducing the number of MPRNs in the batches, customer communication materials, MAMCoP change etc.

MPRN Creation Root Cause Solution Measures

Update

• Implemented the reduced batches to ensure that connection providers take more responsibility regarding the MPRNs that they assign

• A customer communication leaflet text has been drafted and is currently undergoing review within the DNs.– The plan is to issue this leaflet with each connection made and it sets out

all that a customer needs to know in regards to getting a supply contract. • The MAMCoP change has been raised and is due to be voted on in

September and implemented in November.– This will ensure that MAMs only fit meters where there is a supply

contract in place and so will minimise any offtaking of gas. We are also looking into a further MAMCoP change in regards to portfolio data but this has not been finalised as yet.

• Xoserve are also currently undertaking analysis around the Code 12 process (shipper created MPRNs) to evaluate whether this process could be improved to reduce duplicate MPRNs"

MPRNs Set to DE – DN Update

• Issue raised at previous workshops prompted actions on Shippers and Networks

• Action 143 - Shippers to send further examples of MPRNs that they believe to have been set to DE in error to Xoserve who will sort and pass onto the relevant Network.

• Further examples were provided by Shippers and issued to relevant Networks.

• Xoserve has received a number of updates from the Networks and the majority of the MPRNs were shown to have been correctly set to DE.

AOB

Any other business?

Thanks for your attendance your contribution & support

Have a safe journey home!