shift happens - the challenge of change! · – simple “how to” better manage/deal with change...
TRANSCRIPT
Shift Happens - The Challenge of Change!
March 19, 2015
Change?
Change?
Change?
February 2014 - $1.1 billion surplus Late 2014 - $500 million deficit 3rd Quarter forecast - $465 million surplus 2014/2015 Reality = ???
2015/2016 and beyond???
Change?
2012 – 140 Family Care Clinics 2015?? 2016??
Change?
Wait a minute…
The Goals for Today
Review the Challenge of Change – The good, the bad, the ugly – Simple “How to” better manage/deal with Change
Resilience & Agility
– The need for resilience and agility – Outfitting your Emergency Preparedness Kit
Summary and Action Planning
– Commitment to Self and Others
Understanding and Dealing with Change
The one TRUE constant There is no ONE TRUE reaction
– Depends on a range of factors
Not just about managing the change impact on you – You manage change for your clients – You manage change for your colleagues/staff – You manage change for your communities
Choice in managing AND preparing for change
A “Typical” Response to Change
“Typical” Challenges with Change
Don’t confront or connect to current/future reality Doesn’t connect to anything we say we are about Doesn’t serve the client/customer/community Scope of change is massive (or too many changes at
once) Don’t build the case for change/no champions Don’t understand our stakeholders and where they sit Don’t communicate effectively or continuously Don’t reshape our measures of success (alignment) Don’t use all levers of change (Influencer Model™) Don’t leverage diversity Don’t build skills Don’t plan Don’t integrate initiatives
Simple Approach to Change – Assimilation!
Multiple changes, every day
The Choice to Change
The nature and pace of change does make a difference:
– Voluntary or involuntary – Involved/engaged or told/directed – Committed or Forced – Who’s schedule or timeline – How many changes at one time
Even when we volunteer for change, are involved, and committed:
– Does not make change easy – Does not mean that success is ensured
The Choice to Change
This Conference
This Conference
Your Impossible Change**
What is your story of impossible change? – Something you didn’t think possible? – Something others didn’t think you were capable of? – What allowed you to be successful?
The Inevitability of Change
Neither as an individual nor as an organization:
– Do you have the ability to entirely control the number of changes coming at you
Nor – Do you have the ability to entirely control the pace of
changes coming at you
You can be smart about managing change: – As leaders you need to be aware of what is going on in
your environment (e.g., not pile on) – As leaders you do have ability to allocate time and energy
Effective Change Management
When you have the choice to change CHOOSE TO DO IT WELL!
– Change in support of “the vision” or “the purpose” – Change congruent with “your values” – Change congruent with the team you are building or
trying to support
The Power of (Your) Values
Impact of Misalignment
Undefined fatigue, stress, conflict “Out-of-sorts” Disengaged Unenthusiastic In a rut Turnover
Owning Our Values
What are my personal (organizational) values? Do I have a clear sense of purpose as a leader? Do others recognize my (our) values through my (our)
decisions and my actions? Each day when I leave work I feel that I have made a
real difference? Each morning when I wake up I’m excited about what
I’m going to do? Do I have a personal action plan to build on my
strengths, achieve my leadership vision, and live my values?
Do I take time to reflect on my leadership journey?
Effective Change Management
When you have the choice to change CHOOSE TO DO IT WELL!
– Change in support of “the vision” – Change congruent with “your values” – Change congruent with the team you are building or
trying to support – Set scope intelligently (e.g., world hunger…) – Build a powerful case for change – WIIFM/U – Communicate effectively and continuously
Communication
Tearing it up!
Effective Change Management
When you have the choice to change CHOOSE TO DO IT WELL!
– Change in support of “the vision” – Change congruent with “your values” – Set scope intelligently (e.g., world hunger…) – Change congruent with the team you are building or
trying to support – Build a powerful case for change – WIIFM/U – Communicate effectively and continuously – Set milestones and measures – Celebrate successes (all work and no play) – Use all levers of change
The Influencer Model™
Effective/efficient change is not about using one tool
The Influencer Model™
Vital Smarts/Leadership Smarts
Use All Levers of Change
Personal Motivation (do I have the desire?) Personal Ability (do I have the ability?) Social Motivation (encouraged by others?) Social Ability (how many of us are doing it?) Structural Motivation (systems that support
change) Structural Ability (create the right environment)
Change Management As Effective as You Make It!
Be aware of the strengths and weaknesses of your organization/clinic/community
Be aware of current environment and existing pressures It’s about preparing the ground – both for anticipated
AND unanticipated change Build capacity, hone skills, build resilience
Your Strategy
What ONE thing do you take away to change how YOU manage change?
What can YOU do to support anticipated and
unanticipated Change in your environment as Leaders? What will YOU DO in the next 10 days to be more
effective?
Resilience & Agility
What is it? Why does it matter? How can you build it:
– Personally – Organizationally
Resilience & Agility
Resilience & Agility
Not often just about one boulder… It’s about:
– Juggling – Taking the hits – And coming back for more…
Very much about dealing with change – Mostly about unanticipated change – And being able to bounce back – Have the energy to keep going – Have the energy to motivate others
Resilience & Agility
An ability to properly adapt to stress and adversity Able to remain calm in unpredictable environments
Maintain balance while being innovative and adaptive
Bounce back after being subjected to stresses of change
Stresses of change are not just work-related
– No one effectively compartmentalizes their life
Resilience & Agility
Doesn’t take much to tip the scales…
Does not have to be
the one big event Could literally be the
straw that broke the camel’s back
Resilience & Agility
The Importance of Resilience & Agility
The stress and/or illusion of (complete) control “No plan of operations extends with certainty beyond
the first encounter with the enemy's main strength“ - Helmuth Karl Bernhard Graf von Moltke (the Elder)
Need to be responsive and adaptive to circumstances Goals (e.g., services to community) still have to be
delivered
Signs of Poor Resilience & Agility
Operates at an Individual and Organizational Level:
– Victim mentality
– Fatigue – Inability to execute tasks or strategy – Conflict/easily offended – Non-responsive – Overwhelmed
You’ll Know it When You See it!
Resilience & Agility
Factors Contributing to Resilience & Agility
Strong leaders = Strong organization
Caring and Collaborative relationships Capacity to make realistic plans and take steps to carry
them out Positive/optimistic view of self and confidence in strengths
and abilities Skills in communication and problem solving The capacity to manage strong feelings, emotions and
impulses
Building Resilience & Agility
Remaining Positive/Nurturing Optimism: – I’ve overcome before (personally & organizationally) – I’ve achieved before (personally& organizationally) – “We’ve done it before and we can do it again…” – Believing in Possibility
Building Resilience & Agility
Taking Care of Yourself – Mind, Body and Soul Ironman/EMS metaphors
Establish and Maintain Connections
How does this Team support its members?
No task too daunting: Reflect on past successes Regularly celebrate successes
The serenity to accept the things I cannot change, the
courage to change the things I can, and the wisdom to know the difference
Building Resilience & Agility
Set Goals – Track to Goals What’s one thing I can accomplish today that helps me
move in the direction I want to go? What’s one thing I did that helped me move in the
direction I want to go? Take control!
Keep things in Perspective
Avoid catastrophizing Avoid fortune telling Don’t go to your dark place “Your mind is a dangerous neighborhood to go into alone”
The Power of Purpose
Write YOUR Story!
My Request of You
Define/Write Down Shared Values/Personal Values Develop a “plan” for Resilience and Capacity Building Establish individual actions?
– Small steps
Establish team actions? – Small steps
My Request of You
How will you stay on track? Hope is not a strategy… Tools, structures and processes? Personal/Team business plan? Leadership Map? Your Personal and Team Story?
Progress is driven by vision and purpose
Thank You
My coaching and consulting practice is based on my personal belief and commitment to a perspective that the impossible IS possible if human potential is fostered, developed and unleashed.
In my role as coach and consultant, I have the
opportunity to enable organizations, leaders, and individuals to realize, own and maximize their strengths, achieve and exceed their potential, and impact their lives and their environments by the effective application of my skills.
Thank You
[email protected] 780-401-2812
ca.linkedin.com/pub/greg-hadubiak/27/866/332/
http://itsaboutleadership.blogspot.ca/
www.wmc.ca
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